Dealing with this store might be my villain origin story.
I originally brought my computer in here for what was diagnosed as a problem with the hard drive. The short version of that is they did the repair but then threw away the old hard drive despite my repeated confirmations that they would keep it so I could attempt data recovery. The manager did end up finding my drive, so I was originally going to have a positive end to the story.
But then the SCREWS happened.
See, almost immediately after bringing my computer home and getting Windows reinstalled and up and running the computer started just randomly shutting down. After trying and failing to troubleshoot myself. I brought it back in. They said it sounded like a battery issue and they'd get on it.... then, a week later, I got a call from a tech saying he thinks it was a software issue and can I "tell him my password so he could work on it". lol um wut.
After a week of basically phone tag trying to get the message to that tech that no, I was not going to be giving anyone my *password*, I get a cryptic voicemail from someone else at the store. I call back--it's the manager; the tech I was working with was "no longer with the company" and had left no notes on their work, so could I let him know what's up with my computer? I give him an update and he says he will get back to me in a few days. A week passed and no update. I call the store. Another person answers--tells me my computer is "unrepairable" and I can come in if I want to get it. I ask about my conversation with the manager and there is apparently no record of that. So I truck over to the store on a day I'm told the manager (who was supposedly now the one in charge of my repair and I wanted to know what the heck was going on) was supposed to be in.
The manager wasn't in.
But I'm told I can totally pick up my computer if I want because actually, it's "all fixed"! Frustrated and tired of this schadenfreude I take my computer and head home
Dear reader, if you guessed my computer wasn't fixed and was STILL randomly shutting off after nearly a MONTH in this store's possession, you would be right!
But where do the screws come in?
Well, you see, I brought the computer to a different repair company to see if anything could be done, and you know what one of the first things they asked was?
"Do you know where the screws are?"
Every screw but one was completely missing from the bottom of my computer. Just empty holes and vain hope holding the computer case together. The brainiacs at this store TOOK OUT ALL THE SCREWS HOLDING MY LAPTOP TOGETHER AND DIDN'T REPLACE THEM.
Oh yeah, and when I called corporate to cancel the protection plan because there is no way I am ever bringing any tech back to this store ever again, I was told that the kind of repairs I was describing should never have been done in-house, but should have been sent out to the main service center instead.
Unbelievable
I'm not sure if they were malicious or just wildly incompetent but at the end of the day, is there really that much of a difference?
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