Visited the Alo store at The Grove and had a great experience…read more The store is two levels -- women's on the first floor and men's on the second, with the fitting rooms located upstairs. They have a really nice selection for both men and women, mostly focused on high-quality workout and activewear. The store was clean, well-organized, and the staff was friendly and helpful. Overall a solid stop if you're looking for elevated athletic clothing while shopping at The Grove.

Very disappointing experience at Alo Yoga today. I visited the store as a loyal customer and own…read moreseveral Alo items that I've spent hundreds of dollars on over time. When I walked in, the employee at the front did not greet me or acknowledge me at all, while others seemed to receive attention. It made me feel ignored and unwelcome, and I left feeling disappointed. I value good customer service and believe every customer should be treated with respect regardless of age or appearance. I hope management provides better customer care and makes all customers feel welcome.

One of the worst and most insulting shopping experiences I've ever had happened today at this…read morelocation. My wedding is in October, and I came in with my fiancé specifically looking for a cute, short white dress for my second look. I remembered this store had a wedding section, so naturally I expected the staff to be helpful and understanding when I explained that I was a bride shopping for my wedding. Instead, I was completely dismissed and treated like I was an inconvenience. I found a dress I liked and was trying to find a size that might fit me when one of the sales associates approached me. Rather than actually listening to what I was looking for or acknowledging that I was a bride, she sent me across the store to a different dressing room. Because wedding dresses require clips, the associate helping me contacted the wedding section over the walkie to ask for clips. Nobody bothered to respond. She eventually had to walk across the store herself to ask, she came back to tell me they were brining it over and then after waiting another 5 min she was told that all of the clips were being used. At this point, I had already been waiting 15 minutes just to be able to try the dress properly and show my fiancé what it looked like. I finally told the associate that I just wanted to take the dress off because I was having an awful experience. And then it somehow got even worse. As my fiancé and I were WALKING OUT, the store manager had multiple employees following us out of the store. The way we were treated was absolutely humiliating and completely unnecessary. We were treated as though we were criminals or some kind of threat when we had literally walked into the store as a couple trying to shop for a wedding outfit. There was zero customer service, zero communication, and absolutely no effort to make a bride feel welcome. Instead, I left feeling embarrassed, disrespected, and genuinely shocked by how poorly we were treated.

This was my first wedding dress appointment and it was a pleasant one! I adored my stylist, Leila…read more She was just a cool gal! Someone I'd want to be friends with. She was stylish, patient, engaged, and easy going.

I went shopping for an outfit for my boyfriend and he ended up loving the shirt I bought him! Bia…read morewas extremely (can't stress this enough) helpful especially since my boyfriend is on the taller side. She was so knowledgeable about what would work for him. Pax assisted me in checking out and was so kind! They both made my experience at Cos a 10/10! I will definitely be back!!

I bought several dresses, pants and shirts as well as a few leather bags. Very well made and chic…read more Sizing is tricky so go in person. Shoes, on the other hand haven't been as high quality.

Great service! All the girls are very friendly and well versed with the products!…read more Created a great experience for us!

The time was very close to closing when I went in for a gift. I called ahead for directions and was…read moreguided to their parking lot. Upon arrival I was greeted by the retail specialists who began to help me choose the perfect scent. There was no rush to get me in and out and they even offered gift wrapping. I was also blessed with some sample scents on my way out. This was my first visit and I'm looking forward to my next!

I see women wearing these kinds of clothes everywhere... even on Yelp... and it's always the same…read moretype of customer, and they know exactly who they are. On them, it just works. Effortless, feminine, chic .. And on me... it's not giving that. It's just a little too pink... a little too girly... like I stepped into something that doesn't quite belong to me. Some clothes just don't translate. And you know it the second you put them on. A very very busy store on Melrose ... loved the energy .... They must have just finished an event

This was our first stop on an impromptu LA shopping trip with my 14 year old. We don't have love…read moreshack fancy (yet) in Chicago so she was very excited to go in LA. The store, like all love shack fancy stores we've been to, was absolutely beautiful. We were lucky enough to have the store to ourselves and the 3 young women who worked there were so friendly and welcoming. They even gave us recommendations of other stores to hit up in the area. She found an adorable skirt and halter dress. I did gasp a bit when they rung me up since their clothes are pricey for a 14 year old (or even me), but I can see why she loves it all so much and the quality is great. I hope we get one of our own in Chicago soon!

I am now on my 2nd Bottega bag and I think I'm a Bottega girlie . I love their selection, we have…read morealways found the salespeople here to be very friendly and helpful. In fact, this last visit I walked in with one bag in mind and went home with something completely but pleasantly unexpected. I would love to branch out and buy more than a bag here next. I will be back.

Had such and amazing experience here! Jasmine is the absolute best!!! She greeted us as soon as we…read morewalked in and was so helpful. This store is beautiful and has more stock than any other location I have seen (I believe it's the flagship store). It looks amazing inside. I wanted to see a bag in a color they did not have and Jasmine had someone bring the bag in that color over for me from a warehouse within 30 minutes! I ended up deciding to go with a different color after comparing it with a bag I had looked at in the store. She opened two different bags that were box fresh so I could pick the perfect one! I live in the Bay Area but I plan to come back to this store to see Jasmine for my next purchase when I'm in town! Thank you to Jasmine and to the store for such a great experience! Love my bag!

Love Rodeo Drive designer stores. One of my favorite stops is Burberry. They always have new items…read moreand limited edition items. This store is beautiful, spacious and well stocked. Great selection always. I saw this green purse that I absolutely loved but it was a bit over my budget for a purse that probably I won't use as many times and will collect dust in the closet. Customer service is great, very polite and helpful.

Epic fail. I went through Burberry's website to schedule an appointment in advance to have my…read morebeautiful trench coat refreshed. Followed Burberry's instructions and received confirmation emails. Arrived on time, and they didn't even know about the appointment at the store. I received a long-winded DMV-like story about the breakdown in communication between corporate and the local store. Blah, blah. Excuses. Burberry's emails and texts completely contravene this store's ignorance. Who to believe? The fella who helped me needed time to some research about this refresh request. Not sure who he called, but he stepped away for a few minutes, and then returned. He offered to "refresh" the coat for $200. That would require them to ship it to New Jersey. Why can't I do that? I don't know. I was also told they could not fix one of the toggles. It could take 3 weeks or 8 weeks to complete the job. They couldn't say for sure how long. Seriously, a circus here. Now, this falls short of what I expect of a storied brand like Burberry. I own a number of expensive Burberry items and have been a lifelong customer. But this is the end of the Burberry road for me. The brand is a far cry from what it was, there is little customer support and people who work at this location either don't know the product or the company fails to communicate with its employees. This became a colossal waste of my time. I won't be back here and I can't recommend this store or brand to you, either.

​I had a very uncomfortable experience at this store. My phone rang while I was browsing--it was an…read moreimportant doctor's appointment call to confirm a date--so I quickly answered, confirmed, and hung up within moments. I wasn't taking photos or videos at all. Yet, an employee immediately came over and curtly told me that phone calls weren't allowed. ​To make matters worse, an older male salesperson followed me entirely too closely throughout the store under the pretense of "explaining" products. It felt pushy and overbearing rather than helpful. Between the harsh attitude about a quick phone call and the claustrophobic sales approach, I completely lost interest in shopping here and left to make my purchase elsewhere. ​Now I see why this store has such poor reviews. I won't be returning.

I wasn't planning on going to The Row. I was literally just walking down the sidewalk past every…read moresingle shop in Melrose Place, minding my business, when I saw a line outside and had that very simple, very honest thought... "well... why not." Because let's be clear, nobody is standing in that line by accident. At first glance you think something important must be happening, like maybe Dua Lipa is inside casually trying on a $10,000 coat, but then logic kicks in and you realize if Dua Lipa were actually in there, the store would be shut down tighter than a private jet hangar and none of us would even be allowed within eyesight of the door. So no... it's not about who's inside. It's about the fact that standing outside The Row has somehow become its own moment. People are lining up to enter what looks like the most understated, almost aggressively quiet storefront you've ever seen, and the irony is that the less it tries, the more everyone else tries around it. And I have to say, I respect it. There's something very LA about a place that doesn't scream for attention but still manages to pull a full line of people who are very aware of exactly where they are and exactly how they look while being there. I didn't go out of my way to be photographed, but I fully understood the assignment the second I stepped into that line. And yes, of course I wanted photos of the inside of the store, because it's actually pretty cool, but no photos are allowed.