When I lived in Folsom, I used to come here all the time to get my nails and toes done, and whenever I come back to visit my mom and I would get pedicures here. Unfortunately after our experience this past Saturday, we won't be returning.
I have always been a bit weary of this place ever since I walked in to get a pedicure (without having an appointment) and about 15 minutes later a woman walked in who had an appointment. They told her they were busy and to come back in a half hour, and she was understandably frustrated and just left. It seemed very unprofessional of them to take walk-in customers knowing they had appointments booked.
For this past Saturday, I made the appointment for my mom and I on Wednesday to get two pedicures at 9am on Saturday. We arrived a few minutes early and another woman who also had a 9am appointment was there. There were two employees working and one worked on this other woman and the other started on my mom. I was sitting in a chair next to my mom with my feet soaking and we asked if there was a third employee there to do my toes. The lady working on my mom said "oh yeah! She's coming!" so we assumed maybe she was in the back room getting ready. 9:15 rolls around... nothing. 9:20... we asked where she was. They said "she's on her way!" and then we start getting frustrated. Why not tell us right off the bat that she was running late? They were telling us "oh, she's on her way, she just had to go to the bank. She's two minutes away."
By now, it's 9:30. They start calling, and we realize they haven't actually spoken to the woman running late, just her daughter, who is not with her. So, basically, they don't know where she is or when she'll arrive. My mom and I had both told them at the beginning of our appointment that we wanted specialty pedicures, but at this point, with my mom's half-done and mine not even started, we didn't have time to both get specialty pedicures (we had made early appointments for a reason, and, to be honest, we didn't want to pay them more). My mom told them this, and the lady doing her pedicure started to get agitated. She was saying that she already got the stuff ready, and it would be okay, and we were like, no! We don't want them anymore! I'm sorry you got it ready, but we also were promised 9am appointments. My mom had to tell her three times she didn't want the specialty pedicure and then, a few minutes later, she started gathering the materials for the specialty pedicure anyway. It was INCREDIBLY unprofessional that she wouldn't listen to us and seemed determined to do this much more expensive pedicure, when she should have been apologizing for the fact that I have now been soaking my feet in dirty water for upwards of 45 minutes. After the fourth time, she huffily agreed to do only the basic for us.
The woman who was late finally showed up at 9:45am. She apologized... and then sat down at the front of the store and started reading the appointment book. I said, wait, is she going to do my pedicure or what? Finally she came and gave me a quick pedicure, even doing a fast version of the specialty pedicure I had originally asked for but only paying for the basic.
The entire episode was bizarre and unprofessional, and we felt that the staff was rude to us even in the wake of their error. To book three 9am appointments and not ensure you have three staff members working is absolutely ridiculous. The most annoying part was the lying about when she would arrive- for 45 minutes she was two minutes away somehow, and then to try to force these $60 pedicures on us after the whole debacle was beyond unprofessional. Though I always enjoy the mani/pedis I've gotten here, and some of the staff members are nice, my mom and I will never return here. read more