The reason for such a low score is your policy of return. We have bought a lot over the years at Living Spaces and this time we blindly order online and did not like the product. The delivery came early and we were out of town, putting us out of your 7 day policy. When I put the chairs together they were short and cheap. Extremely disappointed that you all don't stand behind your product. I never received a return call, email, or answer from you all after our initial call for resolving the issue. I had to call you back. I even agreed to a credit or restocking fee and it was a no, so no to anymore business or referrals to my friends. Your return policy is horrible. The chairs were still new and it was still a no. So I got stuck with 8 cheaply built chairs for $1800. read more

Living Spaces - A person who weighs 200lbs would break these short, skinny leg chairs. Not worth $1800 - Furniture Stores Near Me - Gilbert, Arizona

Highly recommend this location! My family and I were greeted immediately upon arrival and offered guidance. CJ was phenomenal and so kind. He gave us all the information we were looking for and more. He was a delight to work with. The selection was vast and the prices were great. We left feeling very informed and very confident in the couch we were going to purchase. read more

The couch we ordered couldn't fit through the door so it had to be returned. You charge a restocking fee when it's not my fault that the couch doesn't fit?? And you don't refund the delivery fee. Very poor customer service. I will never shop here again. I understand you have your rules but sometimes there are exceptions to the rules. Furniture is horribly marked up anyway. If you want to retain customers, start thinking about how you treat them when they HAVE to return something. read more

Pretty disappointed in a recent experience with Living Spaces. I've shopped at Living Spaces several times in the past without issue. This recent experience I purchased three couches that I was assured were in stock without any issues. We setup a delivery window and we got rid of our old couches in advance to make space. I get a call the morning of my delivery window that there is a "quality problem" with the couches and all three are now cancelled for delivery. I now have an empty living room and several events coming up with no seating. Living Spaces would not offer me any temporary couches or any other option that was reasonable to rectify my situation. Even worse, they can't give me any information or ETA on when we will get our original delivery. To get this information day of delivery with no warning and now be left in the lurch is despicable. I'll never be shopping here again. read more

Beware of online purchases... ordered two four drawer dressers... after three weeks and no delivery update, I call to be advised my items are on back order AFTER I was told online they were in stock... it took another two weeks to get BOTH items. The delivery company never kept the scheduled delivery dates,very disappointing. On top of everything one of the boxes were pretty damaged and the FRONT corner of one dresser is damaged. I am returning both items to a living spaces showroom as directed on the email, fingers crossed they give a full refund as mention with their online support team!! Never again will I purchase from living spaces online. BEWARE!! read more

This is my second purchase with Living Spaces. I bought a couch right after COVID from a location in Peoria, and now a dining table set from the Gilbert location. Both locations gave me great customer service. I never had to deal with the Customer Care or whatever it might be called. I only dealt with the in store employees. Mostly because I think Customer Care and warranties are always more of a pain in the butt then it's worth. So, I don't even attempt to view it as an option. I know my good friend, who is very meticulous about purchases big or small, has also bought a couch and ottoman from this company. She also had a good experience buying online and in the store. I think you get what you pay for and I think things in general in our society today are pricy. Are my pieces imperfect? Yes, and I don't expect perfection regardless of the price. Overall, I would recommend Living Spaces to friends and family. They have a great product for their value, and excellent in store customer service. read more

Living Spaces - My couch bought in 2021, still in great condition. - Furniture Stores Near Me - Gilbert, Arizona

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Staff was great. The 10% re-stocking fee a joke. I'm sure this business will go broke without my $100. Plus keeping my $99 delivery fee for an item that wasn't able to be delivered. So they got $200 out of me for walking into their store. Not great customer service. I will not be back. Highly recommend looking elsewhere for furniture. read more

I wish I had read reviews prior to purchasing from here. Whatever you do don't shop here. I purchased a 3k couch with a one year warranty. Within the first 4 months the cushions were sagging and the couch was piling on the fabric. I called to see if they could fix and they had me send pictures. At first they said it wasn't issues with manufacturing and after 4 more months said they would look at having it fixed for me. I couldn't get an answer to get it scheduled and ONE day after the year mark they said it was out of warranty. I now have a 3k couch that we don't use sitting in my front room. Needless to say they don't back up their products. I will never give them another dime. I did purchase a couch (to replace the terrible LS couch) from a competitor down the street and no complaints! read more

I bought a reclining sofa from Living Spaces. Long story the battery pack only lasts 3 days and beeps when it is out of juice. The Salesperson, Chris and the delivery people said it should last 6 months. The return policy is 7 days. I called customer service on day six after the battery dying twice and they said it would stop the return period clock from ticking until they could fix the issue. The issue is all the Living Spaces people I have had interactions with are deceptive and unfair. In some cases, it may be intentional and in other cases they may be following the company protocol to deny a refund. The battery does not last 6 months. Gianna the Operations Supervisor and Shelby the Operations Manager both told me unfortunately they couldn't return the sofa, only an exchange. The manager Nick from the Gilbert store said the battery would last 2 weeks tops if they give me the deluxe battery, which they offered. My couch is floating, and it creates a safety hazard to pull the battery pack out and plug in. They are refusing to return the item, stating it is beyond 7 days. I took the first available technician appointment, which was 10 days after I called in, and the technician did nothing but tell me they would mail me a new battery and could not tell me when. I told the manager to listen to the recordings with customer service to confirm the return period was on hold for this issue and he said he does not have access to it and the clock does not stop ticking when I call in an issue. They are full of excuses and only offered an exchange. The sofa I bought was the last option I looked at the store and nothing else worked. The sofa is 2 1/2 weeks old and it is already sagging. The manager said that is going to happen. The floor model did not look like this when I bought it. The salesperson did say it was a new item. After numerous phone conversations they refuse to pick it up and give me a refund. I feel like they are not taking responsibility for the misrepresentations. On top of it I also worked with a sarcastic customer service rep. I am sick about this situation and do not want to do business with Living Space. There is one phone number, you can't call the store, you can't contact corporate. When I called for help with issue I got a sarcastic customer service person or someone who at first seemed to provide good customer service, but there was no follow through. They make it extremely difficult to get customer service. read more

Living Spaces - Sofa is less than 3 weeks old. - Furniture Stores Near Me - Gilbert, Arizona

Nice enough people. No pressure. Products absolutely a disaster. Battery operated furniture? so we got our furniture in two deliveries due to stocking issues. on the last delivery the guys set it up and we checked functionality. everything worked. did not even sit on the furniture. two weeks later, the battery is beeping, indicating dead. called the place. they make you do their customer service job of entering it on the internet. then they said the warranty starts from the day of the first delivery. Nice people. junk product. poor supply chain management. no service after the sale. thousands for a boat anchor and no help. read more

TERRIBLE!! I called to cancel two nightstands that weren't even delivered yet. They charged me $90 to restock them. So I cancelled my entire $10.000 order. They would rather lose a $10,000 order to get their $90. I will never ever darken your out dated furniture store again. Terrible customer service!! Love the reply from Living Spaces. So typical how a company can go to new lows! I'll bet you will provide feedback. Baahaha what a total joke you are. read more

Living Spaces - Canceled these cheap looking nightstands that weren't even delivered and got charged a $90 restocking fee. - Furniture Stores Near Me - Gilbert, Arizona

Do not buy the warranty. It is a 3rd party company and they are terrible. The tech was hammered drunk when i talked to him, and advised he had not clue when he was going to fix our product. living spaces is no help once the product is purchased. They take your money, and push you out the door. Do not buy from this location or living spaces in general. It is absolute garbage. After spending 6k, i would expect not only better quality, but better service. read more

I'm disappointed in my furniture purchase.. our sales person seem to really understand our needs but the choices we made weren't appropriate for them. Specific materials were recommended to us for durability and ability to clean. After 1 year, our furniture is not holding up as I think it should and for the price we paid. If you live in a very small household with no animals then living spaces may be for you. E we're also told that if e we get the warranty, they will fix everything. This is not true! I think way less money spent at Costco is probably a better option. read more

Went to buy new sofa mid range price. Found a beautiful leather electric reclining one for big discount. It is truly exceptional! Love love love it! Andrew was great but not so much 3rd party delivery. Not LS fault, different issue. Would buy from them again read more

I purchased a bunky board that was advertised as a 2" board. When the board was delivered, it was found to be not one piece of board, but more than a dozen pieces of wood slats. The purpose of a bunky board is to keep the bottom of a mattress level so the mattress doesn't sag. Slats allow the mattress to sag. While talking with customer service at Living Spaces, they claim this is their "durable blend material". I corrected the sales associate that durable blend means the wood could be a fabricated wood not a dozen different pieces of wood. The associate apologized that I was unhappy with the product but that they stood by the description of the item on their website. This is non-refundable. This is bad customer service. This item was a little over $100.00. The money is not important to me. What do I do with an unused bunky board that's not going to serve the very purpose for which it was made? Customer service is important to me. Minimum the company should update their website to explicitly state this is not one board and prevent future buyers from the same fate. read more

If you buy the win win warranty and don't need warranty work the in store credit is a joke , you have to spend twice the value and lets face it this stuff is way more than most places shame on living spaces for never divulging this info when selling us the warranty "Win-Win offer: If you do not file a claim within the 5-year term, Living Spaces will provide a voucher equal to the purchase price of the applicable Care Free Plan policy to use towards a future purchase." read more

We bought a couch Dec 2019 and we bought the warranty. Fast forward to spring 2024 and a lot of the seams are fraying. No big deal, right? We have a warranty that was still good. Nope- we sent pictures and explained that multiple parts of the couch had fraying seams and we were told that that is normal wear and tear. I have never had a couch split at the seams through average/ gentle usage and have that sub-standard of craftsmanship. I would never have thought that a $4,000 couch had a life expectancy of less than 5 years. read more

Living Spaces - Furniture Stores Near Me - Gilbert, Arizona

We came here on a Saturday looking for future furniture when we buy a home. The place is huge a d well organized. What I liked about it was there were no pushy sales people twisting your arm to buy something. Don't get me wrong, there were sales associates around. Ther only asked if we had any questions. We made a list of various items we will revisit when the time is right. The Revive mattress may be an item we get very soon. I have only seen it here and it is so comfortable. read more

Living Spaces - A new matress information. - Furniture Stores Near Me - Gilbert, Arizona

I came to Living Space in Gilbert to buy some furniture for my new home. Beatriz Arizmendi helped me to select some of the furnishing. She was knowledgeable, professional and pleasant. Beatriz gave me some great ideas and showed me some furniture that went well with my new home. I'm very pleased with Beatiz service and considering additional purchases from her. Thank you, Beatriz, for making my shopping experience at Living Space fun, hazel free and a great experience. read more

I recently went into the store and ordered a complete bedroom set. Everything was ordered and I was told I would have a delivery date approximately a month away. After 3 weeks I received a call stating that the dresser I ordered had been dropped from inventory and I would have to choose something else. In other words, I would no longer have a matching set. Keep in mind that when I ordered the furniture I also paid for it. Crazy me for not thinking that something I had paid for would somehow no longer be available. When I called the toll free number I was told someone from the local store would call me within the hour. Never happened so I ended up driving across town to try to find a solution. I spoke with one of the floor managers who walked me back to the cashier. There was no solution if I wanted my furniture to match. I cancelled my entire order and left feeling like not one person even cared. I will take my business elsewhere. If you are looking for great customer service, items that will be delivered even after you've paid for them, or the feeling that they care about you as a client then this is not the place for you. As such I will never set foot in their store again. read more

My issue is with the delivery, not the store or the product. The store was actually amazing ! I paid for next day full service delivery. My delivery was incomplete as they brought two of the same pieces. So now I have half a sectional for three days. I called customer service to hopefully get it resolved and delivered today. Wednesday was the soonest. I asked for a delivery credit. The manager refused and lied to me about how they structure their delivery fees, continuously spoke over me and then hung up on me. I'm going to attempt to call the store manager. I submitted a bbb complaint. Their customer supports behavior is unacceptable and pretty dumb if u ask me...I'm within my return window! read more

Living Spaces - Furniture Stores Near Me - Gilbert, Arizona

We stumbled upon this place and stopped going to anywhere else! They have big selections of anything you could possibly want to furnish your home with! We ordered two lamps and when they came, we love them so much that we ordered two more and a few more larger items. Customer service is not too shabby either and the prices are reasonable for quality pieces! This is now our go to place for home furnishing. read more

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Ordered a couch and coffee table on January 2, finally got it January 25th. They gave us a delivery date but we asked for a few days later due to our travel schedule. About five days before the scheduled delivery date they contacted us to remind us of the upcoming delivery date. Two days before that delivery date they contacted us to tell us they couldn't make the date and said it would be delayed 7 to 10 days. Then a few days later they contacted us again to schedule a delivery date, BUT there was an extra charge unless we were willing to wait an additional 5 days. Had to make a trip to the store to argue with them that the delay in delivery was their issue, not ours, so we should get it delivered ASAP at no additional cost. Eventually they agreed and delivered it the next day at no additional cost. Their original argument was the extra fee was because they charge extra for Friday, Saturday, Sunday or Monday deliveries. So, they made it right but it took extra time and stress from me to get them to do the right thing. read more

I have been tolerating this couch since 2022.. Spending $4,000 obviously isnt enough for these people to care. It was shipped wrong and had to fight to get the correct pieces. Fast forward a year to 2023 and recliners started breaking. The once firm yet fluffy chairs started deteriorating. You cant even call the store directly, which is unreal, probably got tired of complaints. Had to go through a 3rd party to schedule a service. We waited 6 months for parts for two recliners, only to find out they only sent parts for one. Now we wait until the next one It would be 0 stars if I could. If you feel like throwing away money, give me call, I'll put it to better use than these schmucks read more

We will never purchase from this company again. The warranty process is a nightmare. Made our claim in April, they came out in April. Told us they ordered the part and it will be delivered to our house. Said to then call warranty people back so they can schedule. Followed up at end of May. Said part was ordered but it will take 6 to 12 weeks. Called again today and they said they part wasn't actually ordered till June 10th. So now we have to wait 6to 12 weeks from then. Could not give me a reason as to why I was told the part was ordered in May but it actually wasn't. What a joke. read more

Be aware stay away! I purchased a couch less then 2 years ago. One of the cushions has a depression in it. The warranty company denied my claim and said "resiliency" is not covered. All from pictures I sent. When going into the gilbert store to complain they sent me directly to someone who will deal directly with the warranty company as if this is a problem that happens alot. My cushion has a depression in it because something is wrong under the leather but yet they will not even send a technician to look at it. You have been forewarned if you want something nice to last beyond 2 years go somewhere else living spaces is not the place to go and there warranty is useless. read more

Last month the wife and I went to living spaces to look at couches. They had several models that looked like they would fit our family's needs. We spoke to a sales representative who assured us the product we were ordering was in stock and would ship to our home by 16 Feb 25 we ordered the couches on 26 Jan 25. We had spoke to the sales rep about how we previously had gone to American furniture warehouse and ended up having several delays and that we ended up cancelling our order from them as shipping kept getting delayed due to stock shortage. We had made plans this weekend to give our old couches to a work friend of my wife's because our delivery was expected to be here this Sunday. Well I decided to check my email and today 4 days before our supposed shipment is supposed to come I get an email saying there is a delay and that they won't arrive until March. This after being assured that their delivery days for in stock items which the sales associate checked and assured us they had in stock. I am beyond frustrated with these furniture companies who just lie to people just to make a sale. Well my wife is calling to cancel our order and get a refund. Now we have to go waste our time again trying to find couches. Completely dissatisfied with these companies that cannot give an honest accounting especially after telling them I do not want to go through what we went through before and sure enough it's the same thing. Do not shop here as you will likely end up waiting months for a product or be told it will come in pieces. read more

Friendly associates that make sure you know they are available but give you space to look. Variable price range all affordable. Many brands and styles to choose from. read more

Listen to the reviews. Don't give these people the time or day. Horrible Staff, saw a lot of them laughing and slacking off. They didn't bother to try and help me. There is an Ashley Home Store and At Home store across the street. Incredibly friendly staff and cute furniture. read more

Save your sanity and run from this store. Read the other reviews. I can't even give them $4000 without jumping through hoops and them making it an inconvenience for the customer aka me! I wanted to buy a couch. They sent me a payment link. My bank didn't like the link and so it was flagged as suspicious. I've spoke to my bank and they have cleared the suspicious activity and approved the purchase. But Living Spaces will no longer take payment online because of the flag. Even though my bank has released the funds. The only way to pay for the furniture is to go into the store with ID. COMPLETELY DEFEATING THE POINT OF ONLINE PURCHASING. Some people can't just go into a store hence the online shopping and payment option!! Super disappointed. I really wanted that couch but I refuse to support nonsense so I guess another company gets my commission. ‍ read more

First couch had damaged seams and black marks everywhere. Sent second couch and same thing. The delivery guys tried to clean it and made it worse. The worker at the store says it hides dirt well SHE LIED. AS FOR THE BED: delivered exactly one month ago. In the middle of the night as I write this I'm MAD. I was gone 1 week out of the four and live alone. The whole f*cking bed collapsed. AS IM SLEEPING. Krystal who I've been emailing hasn't answered since the last delivery. I want everything RETURNED!!!! This place is a f*cking JOKE. read more

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Unfortunately, my mom and I had a poor experience here on Sept 3. We came in to look at a specific bedroom set we saw online and also a cuddler chair. We were greeted by a nice man upon entering while he was helping another customer, which I thought was nice. We immediately loved the bed & matching ottoman when we saw it. My mom wanted to order both during that visit, however we couldn't get anyone to help us back in the bed dept or make eye contact. I have a back injury and have been wanting cuddler chairs. So decided we would check out the chairs we saw online. I tested one chair out and promptly an older, shorter man with gray hair approached us and said they were closing soon and that we needed to leave. He then walked away. There was no "hello", "can I help you?", "can I answer any questions?", nothing. We got out of there as fast as I could walk. That same associate said "goodnight" to us twice LOUDLY as we walked out so we were forced to acknowledge and respond, even thought we just wanted to leave at that point. Many other people were still shopping in the store as it was still open. Another man was even greeted entering the store, as we left. That same night, we went home and ordered multiple pieces of furniture from online instead of purchasing in store. This was not a good experience, and I don't really want to go back. Which is a shame, there is beautiful furniture and I'm sure some nice associates. We also went to American Furniture Warehouse after this and were treated so nicely. As a disabled shopper with an injury, you want positive, easy shopping experiences when you visit stores. Unfortunately this was anything but that. read more

Purchased this nightstand. Came damaged. I was able to get in touch with some awesome management who helped me get the swapped out for a new one. My daughter is so happy with the new nightstand. Thank you read more

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Don't bother buying an extended warranty. I purchased this for my outdoor furniture. Coverage includes: Accidental Stains or Damage: * STAINING: All accidental stains attributed to a single occurrence (excluding accumulation defined as a gradual buildup of dirt, dust, body oils and perspiration); * SURFACE DAMAGES: Accidental rips, tears, burns, accidental surface damages that penetrate the finish; * STRUCTURAL: Breakage of frames and mechanisms necessary for the proper functioning of the product and includes table tops and umbrellas There is a cigarette burn on one of my cushions. Told me this was normal wear and tear and not covered. There is a broken zipper on one of the cushions. Told me this was normal wear and tear, not covered. One of the seams on a cushion is separating. Told me this was normal wear and tear, not covered. This is a scam and you won't get what you paid for. read more

I think they are shysters. Complete low life company. My mom bought a chair from them. It is not right. It won't lean back or perform all of advertised. The chair isn't even the same as they use in the showroom. When they sent someone out to work on it, he did nothing. He took pictures and explained to us he thought it was defective. A week later we get a email stating we don't have a claim. I wouldn't buy a dog bed from this P O S company read more

**Update** Email provided does not work by the company does not work. I'm very disappointed in the customer service. I had a desk and matching pieces delivered. It was not installed correctly and the back leg broke. They also damaged my area rug delivering the furniture. After hours on the phone, they replaced the desk. Due to several issues, they gave me a 20% refund. The desk is damaged, I waited almost two month for repairs (which never should have been authorized if it was Final sale), they repaired nothing said I could return it as it's splitting. Now they won't do anything as they gave a discount. The discount was not an out for a damaged desk. So frustrating and I have a house full of furniture to purchase and I won't be going here. read more

Horrible experience. Never got what I paid for. Got the work around for a month. no customer service, you will never get a call back even when they promise and swear up and down. Had the wrong item delivered 2 times. They refused to take the incorrect item back to the warehouse. Save yourself the time and the headache. These people wasted 3 of my Saturday's with their nonsense. read more

Initially I was happy ... good customer service and my sofa was the right style and color. However, the next morning I noticed it smelled! It has been in my house over a month now and it still smells, though not as strongly. I bought Air Wick air fresheners and one now lives beside the sofa. The first week I kept the doors and windows open but brr .. had to close them. I notified Living Spaces, they wanted pictures. I have an old phone and no way to take pictures and how do you photograph a smell? Planning to buy two side chairs and a coffee table, just not at Living Spaces. read more

Their delivery service is horrible. My delivery time was 11am to 2 pm. I work overnights. So I had my alarm set for 11 am. The delivery service arrived at 10:23am. Knocked on the door and left at 10:30am. I had missed their calls from the delivery service but I was sleeping so their times are not right as they arrived 30 min early even thou my delivery time was 11am-2pm. I called guy back he said he is about 30min away and can return and I needed to call dispatch. No way I can get thru dispatch and waiting for 30 min plus. Very upsetting! Horrible delivery service! I'm still waiting on hold! read more

Living Spaces - Furniture Stores Near Me - Gilbert, Arizona

Initial Order (7/10/2024) I placed an order with Living Spaces online and this is my local location. We ordered on 7/10 and we were supposed to get our new couch on 7/26 during the day. At 11 am on 7/26 we got a call that our couch would not be arriving, the wrong couch was shipped to the warehouse and our options were to find something else at Living Spaces or get a refund as they may not have our original in stock and might be still produced. The issue is that we already got rid of our old furniture, we didn't want any other items at Living Spaces, they acted like this was no big deal and lastly, I had a line of credit opened and approved through Living Spaces for the furniture (hard pull on my credit.) 7/26 - I called at 12pm and was told a manager would reach out to me by end of day and at latest 24 hours. I got no communication after that and called 12pm on 7/27. I was guaranteed I would get a call from manager shortly. I called at 3pm, 5pm, 7pm all told the same thing that manager would reach out by end of day. I got nothing back. I am now going to have to go to my nearest Living Spaces to try to get ahold of someone that can help me. I may be stuck with an open Living Spaces credit card to impact my credit negatively, no furniture in my home and the worst customer service I have experienced in a long time. I would be very cautious of purchasing from Living Spaces after the experience I have had and still have no resolution. Update (8/7/2024) Still no one has called from their awful customer service department. This alone is enough to consider not buying from living spaces. Unless I wanted to close my credit card and take the hit on my credit, the only option they gave me was to buy something else in store. Awful service overall, highly unsatisfied and I'll shop anywhere else before going here next time. Update (10/11/2024) We went into the physical store to try to solve the problem after my last update. They were rude and not understanding of our situation. I was consistently being upsold on another couch as they already had my money tied up in a product. We settled on a couch that was very similar to my original item and was essentially a different model. My luck, the price had gone up hundreds of dollars and they were adamant that they wouldn't help me out. I asked over and over to speak to a manager and finally after over an hour and a half of back and forth, they were willing to match the price of my first purchase. The couch order took 6 weeks to complete and then it was delivered. Exciting arrival day for the new couch right? Negative. First thing I noticed was on once of the pieces the entire bottom cover (black fabric) was undone from two sides as they stapled it poorly; I had to stretch and re-staple this myself. There was a red stain on one of the pieces. 2 of the legs were broken! One was screwed into a board that was split directly in half and the other was installed crooked to where it wouldn't hold weight. Lastly, one of the backs of the pieces was non-matching fabric that looked discolored. We had to go through the entire process again with the phone calls and they said they would have someone come out to fix it. 2 weeks later a tech comes out to "fix" it and deemed it unfixable after 2 minutes so they would put in a replacement order. We never heard back from anyone. Today is 10/11/2024 and I am just now connected with an agent that has initiated the replacement order. This will be 4-6 weeks again for the piece to be made and sent. That means that IF the couch is delivered in fine condition. I will have my furniture that was ordered 7/10 by 11/10. No consideration of all of my time wasted and the issues of dealing with a broken item... If you want to wait 4 months for your furniture, spend an entire workday of time with customer service, go into the store multiple times to solve your problem and then get a broken product only to do it all over again - Living Spaces is for you. read more