Five stars given specifically to Gilbert location staff! We had a poor online ordering experience, order was placed delivery was scheduled for a week and a half later but day of delivery they cancelled due to unknown reasons. The 800 number was only able to tell me I had to wait another 48hrs to reschedule. We went in store to find out if we could get a bed frame asap. We worked closely with Lisa, Nick and David. Lisa walked us through all of our options as far as current order or a new bed frame. They made efforts to resolve our online order and see what the barrier was. Though we ended up buying a new bed frame that was delivered next day! The bed frame is beautifully and fits nicely in our room. I so appreciate the staff that helped us arrange this with all of the requests i had. They were able to comp us for delivery fee due to inconvenience and cancel our original order. The customer service went above and beyond! read more

My favorite furniture store, hands down! Every time I walk in, I'm greeted with friendly smiles and exceptional customer service from the entire staff. They have a huge selection, no matter what type of furniture you're looking for. I especially want to give a shoutout to Heather and Jay. They were incredible to work with and went above and beyond to help me find my dream couch. They made the entire process easy, enjoyable, and stress-free. If you're shopping here, do yourself a favor and ask for Heather or Jay as soon as you walk in--you won't be disappointed! I'll definitely be back for my future furniture needs. Highly recommend! read more

I was very disappointed with the customer service at Living Spaces. There were numerous employees standing around talking with one another, yet very few seemed interested in assisting customers, or maybe just me? I came alone so maybe the impression was that I was just walking through. The lack of acknowledgment throughout the store was surprising. I came in intending to shop for a new sofa, coffee table, and entryway table, which could have resulted in a significant purchase. Despite spending time in the store, no one approached me to offer assistance. I eventually selected a decorative item and had to seek out an employee just to check out. When I asked for help, I was told that someone else would come assist me. I explained that no one had helped me since I arrived, and the employee simply stared at me without offering any further assistance. Eventually, another associate came over and helped me complete my purchase, but the overall experience left a poor impression. Purchasing something should not be this difficult. Unfortunately, Living Spaces lost out on what could have been a much larger sale because of the lack of customer service and engagement from the staff. read more

My sister and I had the best experience here. We were looking for a couch and a rug for her living room. Maritza and Olga were PHENOMENAL. My sister gets very overwhelmed and stressed with shopping and was ready to settle for anything until they convinced her not to settle for something she didn't love. She ended up customizing her own fabric/colors and they were so helpful and sweet. She left SO excited and relieved and also got everything she wanted within her budget. It is entirely thanks to Olga and Maritza! THANK YOU! read more

he people in the store were fine. Friendly, not pushy, actually helpful on the floor. That's the only reason this isn't a complaint about the staff. The furniture is the problem. We bought a Santo Foam sofa and a Macke power recliner at the Gilbert store on 12/20/2023 (order SO-012120747) and paid extra for the 5-year Care Free protection plan. Any stains on it were on us. I'm not blaming the store for that. What I am blaming them for is the sofa falling apart. Since we bought it I have had to keep filing claim after claim on the same three-seat couch for things that are not stains: * Broken buttons * Spring damage * Breakage * Foam bunching * Broken zipper * Exposed springs again That's at least seven claims from late 2024 through 2026. The same structural problems come back after they "repair" it. A spring broke through the seat on 9/11/2026. I filed claim C3353296 that day. Warranty Service denied it the same afternoon with a form email that never named an exclusion. The plan is supposed to cover broken springs. Nice staff does not make up for a couch that will not stay together and a protection plan that denies the failure it advertises. I would not buy living room furniture here again. read more

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I bought a small sectional from here recently and everything from the initial purchase in- store to delivery to my place was flawless. I had the best experience with Cassie (I hope I remembered her name!). She was super friendly and wasn't ever pushy. She helped me figure out financing and sealed the deal for me within minutes. I opted for delivery to my door for a fee of $39. Yes ,I had to assemble it myself but it was easy and didn't take long at all. I got a great value for exactly what I wanted. I saw the sectional online, went to take a look in person, and left having purchased it on the spot. When I do that, you KNOW the employees did me right. I appreciate the service, value and quality from Living Spaces. I'd come again for sure if/when I need more furniture. read more

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9/5/25 It's been a few years since our last visit and purchase. Located on the N/W counter of Williams field Rd & Santan Village Parkway. Parking 5/5 Plenty of parking in private lot. Atmosphere 5/5 Living Spaces store(s) are one of the best furniture showrooms in the Valley. Higher quality products showcased in was well organized and beautifully displayed showroom. Selection 5/5 Great selection. We were looking for two new design element accent chairs for our living room. We visited several different furniture chains but didn't find the build quality or upholstery fabric we were looking for. Living spaces offer many of their furniture offerings with a showroom designer who will assist you with upholstery selection services. I knew I was in trouble because my wife and their showroom designer "Beatriz" are both interior designers (humor). They both did a great job getting two chairs meeting the style requirements for the space they will live. Value 5/5 For us Living Spaces should have been our first choice, we've never been disappointed. The cliche you get what you paid for is absolutely true. This level of quality and fabric options can be pricey. Thank-you Beatriz for your time and talent. Sit well my friends-SYOY! read more

Living Spaces - Swivel accent chair with premium fabric. - Furniture Stores Near Me - Gilbert, Arizona

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Living Spaces has an incredible selection of furniture!!! I completely transformed my living room with a beautiful fireplace entertainment center, couch, chaise lounge and bookshelf. Their delivery and set up process was completely seamless. The furniture is such high-quality and I love it. read more

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Apparently cannot edit the original post, but turns out you can only upload a video less then 90 seconds and mine was 3.5 minutes. For clarification the Living Spaces was the Phoenix location, but all followup calls/complaints were to the mother ship. I purchased a XL split King mattress. Looking forward to opening it up and placing on the frame. I've had the "mattress in a box" before and they expand pretty fast. Long story short, it didn't expand and Living Spaces forced me to keep it for 2 full days/~48 hours and did not expand to the full depth of 12". Best expansion was 8". Called and asked them to pick it up and refund my money. They said no and would deliver a "second" mattress for me to try. At this time I called my credit card company and explained the situation and submitted pictures and discussions with their Living Spaces. My credit card company gave me a credit and I received the second mattress and they forced me to let it expand for 72 hours. That is correct, 3 days. Guess what, never expanded anymore than the first. They wanted to give me a store credit and I said no, I wanted my money refunded to my card. This ended up being a hassle and eventually they credited my account and since I already had the credit from my credit card company as I didn't trust Living Spaces at all. See pictures. My credit card company had my back and took care of me. I found another mattress later at Sam's and delivered quickly. Literally it expanded in about 3.5 minutes. That time was opening up the box, taking the mattress out of the box, putting on the bed and taking the shrink wrap off and opening up the plastic bag to the air. 3.5 minutes from a Sam's mattress vs 2 terrible mattresses from Living Spaces would not load. You figure out who to buy from. Sam's is the winner. read more

The "leather" recliners were $1000 each. I would not expect the material to crack and peel. Let alone in 18 months. When I went into the store they offered nothing. There was "nothing" to be done. So here is something. DO NOT BUY ANYTHING FROM HERE! Their customer service is nonexistent. What a waste of money. read more

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The furniture in the showroom looks great. By the time it makes it to your house it's damaged. I'm on my 3rd dresser and 2nd bed now. Their repair techs are the ones who told me to send it back saying it wasn't able to be repaired. I'm so tired of dealing with them. read more

I bought a power chair that reclines and closes. I bought a 5 year warranty in case the power would quit working. It quit after 10 months. Living Spaces told me to go to a website. I put in information. It said that my warranty did not cover the power. WHAT? That's the only reason I bought the warranty. I called Living Spaces back & was upset. The first man who answered said if that's what it says, then your issue isn't covered. I was mad. I called back and got a girl who was nice and they'd send someone out to look at it. But not for two weeks. I'm 82 and am used to sitting in that chair with my knees up. I'm on the couch with my left knee propped up. The man came August 12 & said it's the motor. I'd receive a motor and call Living Spaces to set up an appointment. Wed 9/2 I called to see when it would come. She said it was ordered Aug 26 & it takes 8-10 weeks! I said WHAT? She was talking fast & said I'd have to call (she said 3 letters really fast, Furniture something then I think warehouse at and she said a phone number really fast. I said wait a minute, slow Dowin, I'm 82. She said "I don't care how old you are, stop yelling at me. Then she was dragging out the words like ~Furrrrnnnitttuurrre etc. I said I got that, not the letters you said before it or the number. She acted like she couldn't care less about my problem. I'm never going to Living Spaces again. read more

Do not buy from this company. I bought a sectional, and while cleaning underneath it to clean up after my kids and dogs, I discovered the shocking truth about how it's made. The framing is incredibly cheap, lazy, and held together by terrible, knotted wood. This couch is guaranteed to break within a year. Save your money and shop elsewhere. $1200+ down the drain. read more

Living Spaces - Bottom of couch was made with knotted wood. It's a build your own sectional at $400 a piece and I got 4 pieces. Buy elsewhere. - Furniture Stores Near Me - Gilbert, Arizona

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Still the worst furniture store of ALL!!! Hidden fees, horrible customer service, high pressure sales tactics and not so great quality of furniture. I said it two years ago and it still rings true today. Never again... read more

On the lookout for a big comfy swivel cuddler style chair and Living Spaces seemed to have a solid selection! After viewing online we opted to visit and hopefully try out a few contenders. Overall, we love their no-commissions, no-pressure approach, which makes it a much more relaxing and enjoyable visit. That being said, when we did ask a few questions, on options or to be directed, the few we did ask had trouble getting us the info we needed and sort of just directed us to talk around. We did speak with another employee who was a bit more helpful and shared some options! We narrowed it down and though they had a wide range of prices, found some very affordable options as well. We did inquire on any upcoming sales with the holidays or veterans discounts, which they do not do. We ended up ordering online for free delivery and are set to get our chair next week - so will update if anything of note happens during delivery. read more

Buying furniture is rarely quick or easy. After visiting multiple furniture stores, browsing online options, and touring all the Living Spaces locations near Mesa over the course of a few months, we finally decided on the Kennedy Couch in Mocha and a set of warm, camel-colored bar stools. Originally, we purchased a full living room set that included a coffee table set, but since we're in the middle of remodeling and redecorating, we overestimated the size and realized it didn't quite fit our space. Thankfully, the return process was seamless. Every time we walked into a Living Spaces location, we were greeted almost immediately. The staff let us know they're non-commissioned--so there's no pressure--which we really appreciated. You're free to browse at your own pace, but they check in occasionally in case you need help. When we finally narrowed it down, we chose the Kennedy couch for several reasons: * He's 6 feet tall and wanted a taller, more supportive couch. * Our space is small, and we couldn't fit both a couch and a recliner--but this one offers the best of both. * It's comfortable, wide, and spacious enough to stretch out without touching. * It's modular, so we can add more sections later if our space allows. * The bar stools are soft, supportive, and perfectly sized--they don't overwhelm or block our island. Funny enough, after we bought it, we found out the Kennedy is a TikTok favorite and the new Mocha color was on backorder. After waiting three months already, two more weeks was no big deal. Delivery is a bit cheaper during the week, and we chose to have everything delivered and set up at once. Bonus: They offer a fantastic 5-year warranty, which gave us peace of mind for such a big purchase. A week later, I got a call saying everything had arrived early, and they bumped up our delivery--huge win! All in all, we love the couch, love the bar stools, and had a great experience. We'll definitely be purchasing more furniture from Living Spaces in the future. read more

Living Spaces - Furniture Stores Near Me - Gilbert, Arizona

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Found everything I was looking for thanks to Sophie! Can't wait for my new rugs and couch. Sophie was a HUGE help!

I love living spaces. I've found several pieces of furniture there and the selection has always been nice. They also have a discount area, or used to, and I got a beautiful $450 chair for like $125. They said it had a mark on it somewhere but we inspected the whole thing and never could find it. They honored the price and almost 5 years later the chair is still holding up to my 3 dogs and me! read more

We had an extremely disappointing experience with Living Spaces and will not be giving them any future business. We purchased a table that arrived with several marks and dings, so we requested a replacement. Unfortunately, the replacement table arrived in even worse condition, so we refused delivery. We were told that customer service would contact us within 24 hours, but no one ever reached out. Instead, we had to call them ourselves. Customer service was unhelpful and repeatedly asked whether we had a second table in our house because they could not locate the refused table in their warehouse. We eventually drove to the Gilbert location to speak with someone in person, only to be told that their records showed we had signed for and accepted the replacement table. Upon reviewing the invoice, we discovered that the Living Spaces delivery driver had signed his own name on the customer signature line and marked the table as accepted. We were specifically told that we did not need to sign anything because we were refusing delivery. To make matters worse, the two employees we spoke with at the store both separately asked if we had two tables in our house, despite having already discussed the situation with each other for nearly an hour. It felt as though we were being accused of trying to keep two tables for the price of one, when in reality Living Spaces simply could not locate the table in their own warehouse. The entire experience was frustrating, unprofessional, and embarrassing. Between the poor product quality, lack of communication, inaccurate documentation, and the way we were treated as customers, we have lost confidence in Living Spaces and will not be doing business with them again. read more

I spent $5,000 on a leather sectional. Cared for it with the products they recommended. Nine months later, it is cracking, peeling, and has faded spots. They declined to honor the one year warranty claim. DO NOT PURCHASE HERE! You will be sorry! read more

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I sadly feel that a 2 star might be a little much. We bought a dining room table and 6 chairs in January and we have already had to have 3 chairs replaced because they cracked right down the middle of the seat, and one of the replacement chairs came cracked. The one year warranty took care of all of it but never once did a manager or anyone call us to apologize or to rectify any of it. We will sadly never shop at Living Spaces again. read more

I ordered a coffee table online at the end of December. The company sent a confirmation, completed payment, and said it would be ready for pick up the third week of January. The promised week came and went with no communication. I called customer service and got the distinct impression my order was forgotten. It was pushed through and we were able to pick it up the following weekend. Five stars for the pick up process and the guys in the warehouse, they were awesome. One star for the process, the delays, and the lack of transparency. read more

The other day I came in to look for a chair for my home. When I walked in, I saw probably about 25 employees just walking around, yet not ONE greeted me or smiled at me. Every. Single. One acted like I was a waste of time to help. These people created such a terrible feeling that I had to just leave. What sucks is I found a chair I liked, but I refuse to deal with customer service reps who act like a customer is a waste of time and space. Also, in the mattress section of the store, none of them do anything. They seriously just sit on the mattresses on their phones. Every single one of these employees needs a lesson on customer service. It's like it's a requirement at this store to be rude in order to be hired. read more

Living Spaces - Employee on phone - Furniture Stores Near Me - Gilbert, Arizona

Let me start by saying we've been loyal customers, and our whole house has been furnished from living spaces however, within the past couple of years, we avoid this place. The poor customer service, including the manager Giana and poor quality. We spent thousands of dollars furniture and paid extra to get EVERYTHING insured to not work when needed, insurance they sell you is FAKE! Don't buy it. We used to love shopping here but we will no longer return to at least this specific location. read more

Living Spaces - Furniture Stores Near Me - Gilbert, Arizona

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Chris, Jesse, Justin, Jackson, Deanne- The Dream Team! I came in at the suggestion of an Interior Designer friend, and left with an order for a reversible chaise Sleeper with a storage ottoman. I'm calling her Sofia! This was my first time designing a sofa made specifically for me- how I live, sit, play, entertain. The design team was great. When it looked as if there might be a challenge getting the pillows I wanted for Sofia, my team pushed through until they found the exact ones I requested. I'm looking forward to my delivery. I will have more to say then. read more

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We purchased a $4000 couch in which the sales person there that no longer works there shoulders on the fact that it can be washed as it has zippers to the cushions nine months into it we took out the cushions to start wash process and the linens inside of it were all completely torn so we contacted the store as we bought the #Warranty package for them to let us know that that couch cannot be washed. The sales person sold us on this specifically as we were not looking to purchase a new couch so we went with it and they basically said sorry not much. We can do absolutely horrible. and I'm sure like the previous reviews of one Star they'll copy and paste sorry for the inconvenience. Please contact customer service. read more

RUN !! In the opposite direction of this place. They are wonderful when they want your money, but when they deliver a shitty product they don't want to deal with it. We ordered 3 pieces of furniture from them and 2 of them were custom. First: all 3 pieces were either wrong, or had giant markings on them. Couch - the couch came in the ugliest way possible with 4-6 inches of spacing in between the seating. Some cushions were about 3 inches taller and the others were short. Dark brown zippers on a white couch??? Really? That should just be common sense. I am sure for $5K, they can afford to put matching zippers on so it doesn't look cheap atleast. What a mess!!! After about 10 phone calls and 4 visits to the store, they agreed to "fix" it when we just wanted our money back at that point. But they wouldn't agree to that since it was "custom" so we were forced to repurchase from them. Now we wait for the next one to come. Bed: take a guess at how many times they tried to deliver and still got it wrong. 4 TIMES delivering at 11 pm at night. ABSOLUTELY RIDICULOUS !! Then they said oh we will give you a $100 off? Really??? You give me $100 for all the nonsense we have been put through. Daybed: you guessed it!!! It arrived with a huge indentation! Still waiting on a new one. Mind you then they picked up all the ugly pieces of furniture, we have been couchless for over 2 weeks now. Go figure. I will never ever be shopping with them, nor will be any of my friends and family and highly recommend to take your money somewhere else. It's furniture not rocket science, shouldn't take 5 times to get something right. I wish I could give zero stars read more

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Went in to look for a dining room table and found one that we liked. Paid for the whole thing in the store and was told it will be delivered the next week. We got an email saying that they had to transfer it from the inventory replenishment center to their local warehouse and we had to reschedule. We rescheduled and the day before, we got a call stating that it's no longer in stock. How can I completely pay for something in the store when you say you have multiple in stock but then I get nothing? That's BS! read more

These guys will sell you snake oil and swear by it. Got a tear in the couch and paid for the extended warranty they offered and declined it 5 times. CLEARLY ITS A TEAR THAT SHOULD BE COVERED!!! It's on a freaking seam! read more

Living Spaces - Tear in seam they refuse to cover under the extended warranty that says it's covered. - Furniture Stores Near Me - Gilbert, Arizona

Horrible experience. We bought 2 recliner chairs each for over $1200, after 2 years the seat cushion on one of the chairs has totally broken down and you can feel the bar under the seat. We have the protection plan and they denied the claim saying it is "normal" wear... Now the other recliner had the motor literally fall off and they warranty company is saying the part will be in in 8 to 12 weeks! The biggest joke warranty EVER. I will NEVER, EVER purchase from Living Spaces again! read more

Ordered a nice couch from them in November. It's already starting to show signs of ware. They also damaged my doorframe during delivery. I tipped the guys and they said nothing about it. I found it later and contacted Living Spaces. My first email was on November 5th, 2024. It's now 4 months later and I'm still tracking them down. Amber reach out with a low ball offer to settle and then ghosted me when I didn't accept. Shipping department seems to be non existent because I've never heard from them. BEWARE - if you have damage you're basically SOL read more

I will sadly say that Living Spaces has been such a disappointment. I've been dealing with a claim for 6 months since my purchase. They have replaced two separate pieces and each time they replace the one next to it is misaligned and super wobbly. The last piece was replaced a week and a half ago and had just been replaced the day before because it was super bad. The delivery driver was the same one and said he felt bad for me because he knew it wasn't going to fix the issue. Now the piece next to it has so much play and if you hold the top you can make it just go back and forth with no tension to it whatsoever. Before they replaced the piece that one was fine. I called Living Spaces back right when they left and they said they would have a manager call me and let me know what they were going to do because they've done everything they could. I have received NO call back and they are just ignoring me now to get out of having to deal with their faulty product. Now need to look into next steps to take. BBB is going to look at it , also read more

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A terrible scam of a company. Take your hard earned money elsewhere. Not only is the quality of their products not nearly as good as they claim, they will deny all or nearly all warranty claims. Read the fine print, look at other reviews, and search online at BBB, Reddit, and the like. Our experience, like many others, was that the sales rep will promise up and down that their extended warranty covers everything from wear and tear to intentional damage (like rowdy kids). But when you file a claim, the fine print will exclude nearly everything up to and including accidents. It therefore functionally covers nothing. We had an obvious tear in our couch, after their warranty team ghosted us, I contacted the location where I purchased our furniture. A couple days later we got a prompt denial because it's "normal wear and tear". I know this review will get one of their automated responses for us to reach out to them, but we all know the reply is only to look like they're doing right by customers when in fact, they will do nothing. There is zero value from this store. You're better off buying lower cost furniture that might break sooner and replacing it than paying a purported premium for something that they won't back up when it breaks. read more

Living Spaces - Tear at the bottom of a seat cushion. - Furniture Stores Near Me - Gilbert, Arizona

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We have spent $13k since September 2025. We went in-store last weekend to make sure we liked the sleeper sofa we saw online. A sales agent assisted us, we talked about the mattress in the sleeper and he recommended the care package to protect the couch and sofa. The agent was having issues with his computer, no biggie but apparently he charged us for the regular sofa vs sleeper version which we realized once the couch was received. Immediately let the delivery guys know but they said we had to call. 1st person was no help. Called again, they said they can do an exchange and they wouldnt charge me another delivery fee but when I explained we are not available until after 12pm they said there is nothing they can do. We will be texted the window at 9pm and if I can't do those times then I'd have to call and reschedule. Basically cancel my plans with no other solution due to the agents mistake. They didn't even offer of waiving the original fee for their mistake. This is the last time I will ever do business with this company. This wasnt the first issue but it will be the last. I get that mistakes happen but at least try to be accommodating to the customer when they occur. All we wanted was for the furniture to be delivered after 12pm since we had plans and wasn't expecting to receive the wrong couch. If they could have done that, the issue would have been annoying but they would have had a return client. read more

Nice showroom with lots of selection, but the staff suck here. Very rude and I believe one of them gave me COVID-19... the older man who helped us was wearing a mask which I found odd and was hacking (mask not properly on). If you're sick, just don't come to work. Another staff member, an older African American woman, yelled at us because we didn't know that a table wasn't waterproof. The furniture arrived smelling strongly of chemicals and the order was messed up. Never using Living Spaces again, especially not this location. read more

Poor quality, cheap product, over-priced, poor design, not worth the cost. Poor return policies. Suggest shopping around first. This is more like an over-stock store of Dollar Store junk. read more

Nothing but problems and customer service had the chance to make it right but chose not to. My chair was delivered damaged so I called to exchange. On the planned date they came and took the damaged chair away but did not bring the replacement. A friend had come over to help me with setup since I live alone, and now his time was wasted. Now the replacement chair is to be delivered a week later, and Living Spaces will not help me with setup (which took 5 minutes the first time). Such a simple way to keep a customer and they won't do it. read more

Their furniture came with termite!!!! We went to the store a lot of times, we submitted to their warranty... we did everything we could do. They don't call you back, they don't take the affected pieces back, they don't care. read more

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I came with hours to spare determined to choose a living room set. You cannot walk 2 ft without 6 different people coming up to you. It's excessive. Left early read more

My parents bought us outdoor wicker lounge chairs for by the pool. They have always been covered when not in use. We bought the extended Warranties. The pictures below show what happened after 1 Year and 1 summer. They state they are not covered, as we live in Arizona. This is the second issue we have had with Living Spaces not standing behind their poor product quality. They are Ashley, but shit quality. read more

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