I have service at my Home and Office in the City. Rich & Joel were great to work with. We had a…read moreshort at the house on a panel and it was rectified by the next day. I appreciate having a local family owned business as opposed to a conglomerate when it comes to protecting my family and business. Their technology is on par with any other companies I have seen, but it's the service that makes a difference. What a relief to have a local company that you can call and speak to a live person who actually "gets it." Becoming rarer and rarer these days. As a lawyer who helps people Buy and Sell Real Estate, they are someone I refer Clients to when buying homes. They have my highest reccomendation.

I have nothing good to say about this company. We had a break-in in my condo building, so I wanted…read moreto activate the existing in-unit alarm which had been installed by M&R when the building was originally converted. I first contacted them on February 22nd and was told they would get somebody out right away, and it would cost $150 for activation. I even explained the situation and told them that, given the break-in and their status as the company which had installed the original system, that if they did a good job I would recommend them to my many nervous neighbors. They didn't do a good job. After our initial conversation I had no contact at all from the company for two weeks, and had to contact them myself to ask if they still wanted my business. After several more tries we finally got an installer out to my place on March 19th -- nearly a full month after I'd originally contacted them. After that I waited three more weeks before I heard from them again...when $250 was charged to my bank account. I never received an invoice or any other warning or explanation. I honestly expected the cost to be slightly more than their original $150 estimate, but is it asking too much for them to at least tell me they're going to charge $100 more than I'd expected, and maybe provide a reason why? Do yourself a favor and do business with a company that actually seems to care about its customers.

worst alarm company ever dealt with very unprofessional don't stand behind their product you to…read morepay every time something goes wrong It's a shame they take advantage of people their products don't last more than one or two years and as soon as you're out of contract, they don't warrant out of the products

I filled out a form online to get an estimate. I received an automatically generated email that…read moresaid someone would get back to us soon. Three days later I called the office to follow up, still, no one ever called back to schedule an estimate. A week later I called again. I asked the receptionist if they were still in business and trying to get new customers, to which she naturally replied "yes, of course, I will have the sales manager contact you". Two days later I finally received a call from the sales manager, who asked me if I was an existing customer, or if I would be a new customer. I said I would be a new customer. He told me they aren't accepting any new customers at this time. 1. What do they need a sales manager for if they aren't accepting new customers. 2. Someone should tell the receptionist that they aren't accepting new customers, so she doesn't misinform people who call looking for estimates. Don't bother calling this company. It takes 12 days to find out they aren't looking for new business.

We had some cameras installed around our commercial property by Procom. Paul was knowledgable and…read morepretty easy to work with when it came down to which cameras we would need. We wanted to capture day and night activity. He put together a quote for me in 2 days and we had it installed a week later. These guys were fast, reliable and ON TIME!!! They might not be the cheapest in Cameras but the service and timely install were more important for me. Have recommended them to a few of my friends and business associates and they are all very happy.

I was debating between 3 and 4 stars as an update. On the…read moreone hand, after some effort the issue was resolved with some back and forth about the amount to pay, first it was full amount, then half and then waived. The boss had subsequently called me and perhaps got told a different story (I have all the e-mails to back up my side) to complain about my initial review. Credit for taking the time to reach out and I do understand mistakes happen and to be perfect they need to own it from the outset. Definitely room for improvement on the customer experience/issue resolution side.

I had such a great experience with my ADT representative Lauren. She actually stopped by my house…read moreat the perfect time -- I had just moved in and getting a security system set up was already on my to-do list. Instead of having to research it, make calls, and schedule appointments, she made the whole process incredibly easy and convenient right on the spot. She was extremely knowledgeable and patiently answered all of my many questions. She also offered great suggestions that helped me think through what would work best for my home. What could have been another stressful moving task ended up being quick, simple, and something I was able to check off my list immediately. She was polite, professional, and very easy to work with. I really appreciated how smooth she made the entire process. Highly recommend!

Run. Switch and Bait organization. You are not signing with ADT it is a third party who sneakily…read moreadds you into a three year contract and claims there is no way out unless paying them for three years. I asked for a copy of the contract and magically the last three pages read "36 months". A signature is not on those pages. If you want ADT be sure to call them and make sure you're working with them and not an "authorized dealer". I will also be contacting ADT to ask them to remove the company's authorization status since they were unable to end a contract that I'm extremely dis satisfied with. Window Sensors and motion sensors are extremely dealer.

Dishonest and questionable business practices. I have been a customer of Early Warning Alarms for…read moreover 10 years. I recently asked them for my installer code because I wanted to install a motion detector to my system. Their response was "we do not know your installer code". I was doing the work myself because they quoted me a price double what I could get and install myself. The fact that they told me they did not have my installer code was clearly FALSE AND A LIE and a betrayal of my trust of them. If they cannot be honest with this, how can I trust them with the security of my home. Without the installer code I have been forced to purchase a whole new system because their system will not work unless you know the installer code. I feel that I am paying for piece of mind that my security company operates with honesty and integrity and I can trust them to protect my home. Once I determine who the new security company will be, I will update this review with their name and information.

In August 2018, I had my existing alarm and video surveillance systems replaced by Early Warning…read moreAlarm. I am very happy with the new systems and the service I received. It was a major upgrade from my current system. The video cameras were replaced, my AT&T landline is no longer needed for the system, and the monitoring and some maintenance can be done via an application on a PC, tablet, or phone. Brian and Mike took the time to walk me through the new systems and answered all my questions. Some history - Early Warning Alarm had taken over the maintenance and monitoring of my old alarm and video surveillance system back in January 2016. The maintenance and monitoring from my original vendor, ADT, had become quite expensive. Over the next 2 years, I called on Early Warning Alarm for various maintenance tasks which include, replace alarm battery, replace carbon monoxide detector, and replace a keypad. I recommend Early Warning Alarm to take over maintenance and monitoring of existing alarm systems and install new alarm and video alarm systems.

I want to highly recommend KEYTH Security, we have been partners protecting our home for 30+ years…read more While changing a battery in a sensor this morning I had a difficult time identifying just how to open the cover and call KEYTH service to ask the question "how to remove the cover?" Elizabeth shared how to remove the cover both verbally and sent an image via my iPhone and the tab broke. She was so kind and understanding and indicated they may have a replacement in their shop, put me on hold while checking and had one. I immediately drove to pick it up and it was waiting for me at the door. The level of service and appreciation of our business was extraordinary, especially in today's business climate. Elizabeth made my day. Thank you Elizabeth, your service and understanding, it's most appreciated. If you are looking for an alarm/security company I highly recommend KEYTH Security.......

Highly recommended for security services including keys, locks, alarms. Excellent service. They…read morereally are the experts.

DO NOT COME TO THIS ESTABLISHMENT! -- I am highly…read moredissatisfied with the customer service and lack of professionalism by an employee PERRY. To begin with, I was misinformed of their return and refund policy. I was told by another employee that you could return any item within thirty days. I visited the store early in the month and called to inquire about my return. I only opened one product I purchased and could not even figure out how to use it ..the other item was brand new not opened at all. On multiple phone calls Perry claimed there were no refunds or returns at all. I immediately went to their company website and saw otherwise. It stated that you indeed could return within a 15 day window. My return/refund was within those days. He then asked me to come into the store to speak with him regarding this matter- I drove all the way just for his co workers to tell me he had just left. Perry was condescending and ignorant on our phone calls. He huffed when I asked why couldn't at least get a refund on the unopened item that was 100$. His words were - 100 dollars is a lot of money to you? As he huffed mockingly and condescendingly when I mentioned the reason for my return- a teacher who made little pay on top of managing other unexpected life events. Perry needs a customer service 101 course . I will never step foot in that store and will continue to tell everyone never to do the same. Honestly disgusted by their lack of professionalism. I can only imagine how many other customers he has done this to.

Their techs stole my tools when servicing my camera system. The service call was to repair 1…read morecamera and help me unlock my NVR so I can access the content. The tech took 9 hours to run 1 80' line and get 1 camera repaired. Then at the end of the day, it was almost 8p on Friday night. The job took so long he didn't have time to help me with the NVR portion of the service call. However, he did manage to steal my Milwaukee Drill set with 2 drills, a set of bits, and a staple gun. This set was brand new, and I only used it on 1 job. When I called to discuss the issue with them. The tech that serviced my location originally answered the phone. He admitted to accidentally taking my drill set. He stated that his set is also Milwaukee and that it was an honest mistake. He also told me that he would drop off the item the next day. 2 weeks go by, and I contact the office again. And this time someone else answers the phone. He states that this is not possible and that we did not lose the drill in that fashion. I asked for him to check on it, and he told me that he would let me know. That was over a month ago now. This criminal outfit made a point to not repair my system so I can review the camera footage. This is so they can conceal the fact that they stole my tools. Moral of the story here is: Don't let a thief onto your property.

The service technician was completely inept, sloppily dressed, lacking in business accumen, and…read moreapparently disoriented (more on that below). I also got the feeling they were overselling. Save yourself the trouble and look elsewhere. I contacted Active Alarm Company because they had previously been responsible for monitoring my alarm. They're located in Lake Zurich but service the Chicago area; I'm in Lincoln Park. I gave them a call to come out and take a look at the system. My initial conversation with the sales representative seemed productive; we set up an early morning service visit (7:30). The sales person said that it would not be a problem to connect the alarm to the phone line. But then the day of the service visit came. To start, the technician called me at 5:30 in the morning. I had initially planned on rolling out of the bed at 7:20, so suffice it to say I was pissed. When he arrived, I realized that this particular technician was an older gentlemen, so I was hoping that he would bring his many years of experience to bear on our alarm system. Not so. It became pretty clear that the technician was pretty out of touch with current technologies. He spent a good three hours walking up and down the stairs of our house trying to connect the Comcast phone system to the alarm. Then, when he finally had it done and did a test, he determined that our system was outdated and would not work with the Comcast modem. This after four hours of work. (Mind you, I had been explicit in mentioning that I needed to be into work that day, hence the reason for scheduling the early visit). What would have been more effective would have been to look at the system and first determine if it would work. Instead, he spent wasted hours trying to rig a system that was never going to work in the first place. Also, he was obviously disoriented. Every time he went out to the truck he wandered up and down the street looking for his vehicle. I thought I was seeing things. But all three times that I watched him go out to the street he looked around with this stupid blank stare. Obviously this does not inspire confidence when this person is charged with helping to protect your home. But what really got me was when I overheard his manager tell him on the phone that he didn't want him to "leave there empty handed." (The technician had the volume on his phone turned up so loud that I could hear the entire conversation). When I confronted the manager with that piece of information later in the day, he tried to (unconvincingly) explain it away. In spite of all that, I was still willing to give them a chance. However after prodding for quotes for four days and receiving nothing, I finally gave up. I went with Alert Protective Services. Their monitoring fees are $5 more a month, but the installation of a brand new and much better system cost me much less than the rough estimates I was given over the phone. Plus, Alert Protective services ripped out the old system and installed the new in less than 2.5 hours. It would have taken the Active Alarm guy at least a full day, based on my observations of his work. So if you're in Lincoln Park look elsewhere for alarm systems. See my review for APS coming soon.

My experience with Active Alarm has been excellent. I've used them for many years, and they've…read moreprovided security systems for 3 houses for us in that time. I have found their products, technicians, and customer service to be of great quality. I also appreciate their friendliness, professionalism, and responsiveness to my questions. When I had an issue, they went above and beyond to fix the problem efficiently. I enjoy working with small family businesses, so that's a plus, too. Recommended!