Took my f150 in for a transmission flush when unfortunately a drain plug on the housing was…read morestripped. Ford recognized it was their mistake and offered me a new transmission and a loaner car for the duration of the repairs. There was a little bit of a mix up getting the transmission shipped to their shop but after 3 weeks the job was completed and they only charged me for the tranny fluid since the original drain and flush was never preformed. It's been 2 weeks now that I have been breaking in the new transmission and everything is running great. Special shout out to Jerad and his crew at the service desk for their courtesy and handling of a bad situation. They made me assured that my truck was going to be taken care of with little cost to me. Thank you Livermore Ford.

Livermore Ford service is the worst in the Bay Area. Might as well drive a few miles more and head…read moreto Walnut Creek Ford. They charged me close to $1000 for my first service for my Bronco with 7000 miles on it. The Ford recommended service was ~$150, they added on about $800 worth of completely unnecessary dealer service items. I asked them to keep the filters so I could inspect them, and as I suspected, they were very clean and didn't need replacing. There were a bunch of other such completely unnecessary work done. Will never be going back to Livermore Ford.

Great experience buying our CRV from David. He was very…read morepatient and informative and made the whole process very smooth. The whole staff was very easy to work with and No pressure at all. Would do business with again!

Fantastic buying experience with George Pan. Can't say…read moreenough about George. Absolutely no haggling, no pressure,price quoted was extremely fair and was the price paid. There are no hidden surprises. Earned a car customer for future purchases. Will not be disappointed if shopping for a Honda.

It sucks when one bad experience with one salesman ruins it for the rest of the team. Everyone…read moredeserves a second chance!! Five years later, and after giving the current team a shot, I was finally able to get what I wanted and mutual terms and wasn't just told what I wanted to hear, but they actually made it happen. Khalil soooo much patience and positive outlook, he and Gianni who never forgot to follow up with me. Nick who worked with Khalil and gave me a brutally honest yet best help I have had almost ever at a dealership and then JR who worked on some great deals on extra coverages. And then Joe, coming in with a couple favors/offers himself (i'll keep the one a secret)! Oh wait.... Did I mention Khalil. Getting me from not wanting to come in to 5 visits since my purchase on Monday. Sitting here waiting on my detail now, let see what kind of review i'll give the service department

UPDATE (10/09/2026): They sold me a car they didn't even own at the time of sale…read more In my last update, I mentioned I was heading to the DMV to get a Temporary Operating Permit because Stoneridge Chrysler Jeep Dodge had failed to register my 2022 Mazda CX-5 after 90 days. What happened next uncovered straight-up fraud. The Hayward DMV refused to give me an extension because the state system has a hard block on the vehicle. I immediately drove down to the dealership yesterday demanding answers. While JR was finally nice enough to step in, help me, and transparently explain exactly what happened behind the scenes, it is simply too little, too late. The damage is already done. The official DMV inquiry reports revealed a "LIEN SATISFIED IS REQUIRED" block. Stoneridge sold me a car that still legally belongs to the previous owner's bank (Wells Fargo Auto). They never cleared the title before taking my $5,600 down payment and securing a loan through my bank (Upgrade Inc.). Worse, the state printouts proved the dealership has been covering this up. The DMV system shows the dealership tried to quietly push the fees through on August 14th to avoid state penalties, but the state froze it due to the uncleared Wells Fargo lien. Instead of being honest, management and Finance Manager Amir lied to me for the next two months, claiming the delay was just a "DMV processing hiccup." Even after JR finally told me the truth yesterday, the dealership still refused to provide a dealer loaner car while my temporary tags expire this weekend. To get me off the lot, they handed me a useless "Goldenrod" registration printout that literally states "NO PROOF OF OWNERSHIP" across the top. Because they refuse to provide alternative transportation, they are perfectly fine forcing my family to drive illegally with expired tags and a suspended title simply to go about our daily lives. Combined with the forged Pathways Credit Union form Amir slipped into my paperwork earlier, this dealership operates with zero ethics or legal compliance. I have officially filed a formal complaint with the California DMV Investigations Division for title fraud and document forgery, and I am working with the fraud department at my lender to hold them accountable. Do not trust a single document they hand you, and I would not recommend anyone to buy a car here no matter how good the deal might seem. They will gladly take thousands of your dollars for a vehicle they don't even have the legal right to sell.

I've been buying Audi for over 30 years, from private parties to dealers, used to new. It's…read morenormally a stressful thing for some, but for us, it's always a joy since we always knew what we wanted and the prices we're willing to pay. We did our research before we start looking for the ones we liked to buy. Most of Audi dealers are very professional from North to South California. Last month, we wanted to get an Audi for my son going to college next year. Originally we we're going to get a new A5 gas for him, but after looking at all these Audi models and he seemed to like the Audi Etron GT. The 3-4 year old ones with low mileage would cost almost the same price as the new A5, so we decided to find a good one for him. We went to see many cars from various dealers in the Bay and we found this 2022 Daytona Gray at Livermore Audi, a little way from our house but we went to see. We went there first with just my wife and I and we met Adil, the sales professional, he's extremely polite, patient and professional while showing us the car and explained all options of the car. We test drove the car and promised to bring back our son for the final decision, no pressure there. On the weekend, we took our son to see the car. He really liked the beautiful establishment, quite new and modern with many nice Audis in the show room, the water bottles, the coffee machine that I liked. There are many Audis different models to choose from new to used. The car was sold to my son as soon as he saw and test drove the car, he didn't even want to look at the newer A6 EV parked next to the Etron GT. The color Daytona Gray is the one that made the decision for us between the 2023 Black and this one. For us, 2023 Black one deal is better for the money, but the deal is only good if we liked the car and my son really likes this gray one, he could careless about the year. Audi of Livermore gave us 4.5% on the loan which was great. The car was missing a part and Adil promised us without any written promissory note. It's trust. We got a 5 year/75k miles Audi Platinum Warranty for the car to make sure my son doesn't have to worry about fixing the car if anything goes wrong. While we're waiting for finance, Adil created Audi accounts for both my wife and son to the Etron GT on their iPhones which was very beneficial and informative. It was a great experience buying with Livermore Audi, it's worth the long drive. A great deal is when everyone is happy regardless of dollars and cents. When I came to pickup the part ordered, a nice young man Rayon showed me an Etron Q8 which I may buy when my son took his car to college. We do like Audi EV now, extremely comfortable and Luxurious just like our Audi A8L.

This review is for Audi Livermore's Service Department. I brought my 2022 e-tron for its 40k…read moreservice in April 2026, and they tried to charge me $275 for the diagnostic fee. I thought the car should still be under warranty, but they "checked" and said my car was out of warranty. I tried to set-up another appointment for a recent brake booster recall and a software issue. This time, they quoted me $330 for the diagnostic fee on the software issue. Sensing something wrong, I called Audi USA and confirmed that my car is under standard warranty until July 2026, which means that Audi Livermore should NOT be charging diagnostic fees at all. Two times in two months of misleading and shady practices. I will be taking my Audi to another dealer going forward. Contacted another local east bay dealer, confirmed my car is still under manufacturer warranty and not charging any fees like Livermore tried to twice.

my partner was looking for a new 2026 RAV4 and this dealership did a great job of giving us an out…read morethe door price and answer all my questions about current financing specials. Something most dealers didn't want to discuss or tell me in person or over the phone until my partner filled out a credit app. Why would we fill out a credit app without even know the true cost of a vehicle. I highly recommend this dealership and Kacey because of their transparency and help.

It is rare to find someone this honest and personable in this line of work, but Anthony Nordstrom…read moreis the absolute best. Selling my Prius and Ascent didn't feel like some sterile deal with a random stranger. It was truly an easy and stress free process. Right from the start, his communication was lightning fast, crystal clear, and completely upfront. Instead of making me trek out to meet him, he actually traveled right out to my place and made sure I got a genuinely fair price for both vehicles. He is super easy to talk to and completely down to earth, turning what is usually a tedious chore into a great interaction. On top of great work ethic and incredible customer service, I realized after the fact that I had left my Disney license plate frame and car magnet on. When I texted him to see if he could save them, he was totally cool about it and even dropped them off at my house. Thanks again for everything. You are a true class act.

I had a great experience purchasing my Cadillac from this dealership! Louie was an excellent…read moresalesperson who made the entire process smooth, easy, and stress-free. He was professional, helpful, and made sure everything went smoothly from start to finish. I truly appreciate the great customer service and how easy he made the buying experience. If you're looking to purchase a vehicle, I highly recommend asking for Louie! Thank you for making my Cadillac purchase such a great experience. I would definitely recommend this dealership to family and friends

Lauren is such a gem! She's so personable, kind and funny! She made me and my husband feel heard…read moreand comfortable. Team Lauren all the way!

I had an excellent experience working with Shamika during the return of my Subaru Solterra lease…read more She was professional, knowledgeable, and took the time to explain the process clearly from start to finish. What could have been a stressful experience was made smooth and straightforward because of her patience, attention to detail, and outstanding customer service. Shamika was responsive to my questions, transparent about my options, and ensured that all paperwork and next steps were handled efficiently. I truly appreciate her willingness to assist and her commitment to providing a positive customer experience. Thank you, Shamika, for your professionalism and support. It was a pleasure working with you.

I worked with a salesperson regarding a used vehicle and made a specific offer over the phone. I…read morespoke with him several times and specifically confirmed the price. He told me they could "make those numbers work," but that I needed to come into the dealership to make it happen. Based on those conversations, I drove to the dealership after work believing we were essentially in agreement on the numbers and just needed to finalize the deal. There was also another issue that concerned me. The CARFAX showed that the vehicle had been involved in a minor accident. I was told that this vehicle had come to this dealership as part of their purchase of a neighboring Porsche dealership. Because of the accident history, I specifically asked to see the repair/work order so I could understand exactly what damage occurred and what repairs had been performed. I asked about this paperwork multiple times and was repeatedly told they would get it for me before I completed any paperwork. However, by the end of the visit, I was told they couldn't find the work order. Considering the vehicle came from a neighboring Porsche dealership that they had acquired, I found it concerning that the repair documentation they had told me they would provide suddenly could not be located. On top of that, I spent about two hours at the dealership. They asked me to fill out a credit application and ran my credit. Given our multiple conversations and the fact that I had confirmed my offer before coming in, I believed we were proceeding based on the numbers we had already discussed. Only AFTER running my credit did they come back with a price approximately 20% higher than my offer. This is the part I find most frustrating. If we were actually that far apart, why wasn't I told that during any of our phone conversations? Why ask me to drive to the dealership after work and run my credit if the dealership was nowhere near the number we had repeatedly discussed? Had they simply told me their actual number beforehand, I would not have made the trip and certainly would not have authorized a credit inquiry. To be fair, everyone was courteous and professional in person. My issue is not with how they spoke to me; it is with the lack of transparency throughout the process. Between being told several times that they could make my numbers work, running my credit before revealing that their price was roughly 20% higher, and being unable to produce the accident repair documentation they had repeatedly said they would provide, the whole experience left me uncomfortable and feeling misled. In the end, I wasted nearly three hours and ended up with an unnecessary credit inquiry without a deal. I would be very careful when dealing with this dealership. If you negotiate a price over the phone, get the numbers in writing before making the trip or allowing them to run your credit. And if you're considering a vehicle with an accident history, I would also insist on seeing the repair documentation before moving forward.

Purchasing a used car is one of the most stressful and risky life decisions one can ever make. No…read morematter if it's from a dealership lot or a private party, ALWAYS get a pre-purchase inspection from an independent shop. It's worth the premium. That being said, I went to look at a 20 year old Miata. Joe and Felicia are great and honest people and aren't your usual snake oil salesman. Their place ain't fancy though but don't be fooled. They were willing to let me drive 30+ min from Livermore to Hayward to get a PPI. After that, I explained to them my concerns about the vehicle and they were willing to give me a reasonable price. I live far from the Bay and took a rental car down here and was going to drop it off at a kiosk a mile away, not knowing it closed due to COVID. Joe went out of his way to follow me to Dublin and take me back (on a bus!!). Also due to COVID and being out of state, titling was a difficult process and the two were in constant contact with the DMV, so I was able to get the title soon after. Overall, great people to do business with.

**DISCLAIMER** NOT YOUR TYPICAL SKETCHY USED CAR DEALERSHIP! Oh contraire amigos, this is the place…read moreyou should consider first for a used car option. I lowballed at first if I'm being honest (big time thrifter I do it by nature) & Joe's response alone gave the gut feeling it was the right choice to head over because most of the time I get cursed at for the offer I gave originally. I've had 5 cars in 6 years (not by choice) so I've had plenty of experience dealing with buying used cars from dealerships to private parties. This was bar none the best experience I've had without a doubt. Joe & Mrs. B are definitely a power duo, both wholesome, honest & are just regular folks who just happened to sell cars really. No nonsense, no deception. Transparency is elusive when buying a used car from a smaller dealer 90% of the time, but that was present clear as day. I HIGHLY recommend you pop in & take a gander if you're looking for something, my fiancée & I are super hyped.

I pass multiple dealerships all empty.No RAV4 there's one in dublintoyota but it's sold!And we met…read moreBobby Mesina a filipino.He try his best to get us a car.He talk to the boss,finally we got 2026 Toyota Rav4 XSE way more nicer in black.The whole family is happy.I'll bring all my friends and family to Mr.Bobby of dublintoyota.

A rocky start that was completely turned around by two great people -- Najib Noori and Rohan…read moreSharma. Our experience with Dublin Toyota started off on the wrong foot. We had put down a $2,000 hold deposit on a specific vehicle, and the communication and customer service we received from the original sales associate left a lot to be desired. There were some pushy and rude interactions that honestly had us questioning whether we even wanted to move forward with the purchase. When we finally came in on Labor Day, things unfortunately didn't start much better. As soon as we walked through the door, a random gentleman at the front desk said, "Oh wow, she's finally here," followed by laughter. Maybe it was intended as a joke, but given everything that had happened leading up to that point, it didn't feel welcoming or funny at all. At that point, we were genuinely prepared to walk away and request our $2,000 deposit back. Thankfully, that's when Najib Noori, the sales floor manager, completely changed the experience for us. He brought us into the customer relations office, sat down with us, listened to our concerns, and was extremely welcoming, professional, and helpful. He never made us feel pressured or uncomfortable. Instead, he understood why we were hesitant and worked with us until we felt comfortable moving forward. Honestly, if it wasn't for Najib, we would have walked away from the purchase. He did what great management should do -- he listened, understood the situation, and made us feel valued as customers. From there, we worked with Rohan Sharma in Finance, and he was equally fantastic. Rohan made the financing process easy and comfortable. He showed us two loan offers and explained that only one had come back initially, while the second approval was still taking some time. He told us that if the second offer came back with a lower interest rate, he would call us and use that option instead. And he actually followed through. As we were walking out toward our new vehicle, Rohan literally came running out to us to let us know that the second loan had come back with a lower percentage rate and that he was going to use that offer for us. We were genuinely so happy and grateful that he took the extra step to make sure we received the better financing option.That kind of service is what you hope for when making such a major purchase. So while our initial experience with the sales associate and front desk interaction was disappointing, Najib and Rohan completely changed our perception of Dublin Toyota. They turned what could have ended with us walking away and getting our deposit refunded into a purchase we ultimately felt good about. Huge thank you to Najib Noori and Rohan Sharma. You two were the best part of our experience and made us feel comfortable, respected, and taken care of. Thank you, fellas, for making our experience what it should be for every customer who walks through those doors. Dublin Toyota -- take care of these two. They're a great representation of what customer service should look like.

Came into Porsche Livermore with my mom to check out some Macans and had a great experience!…read moreMhateen, Ray, and Omar were all amazing and super helpful. They took the time to understand exactly what my mom was looking for, answered all our questions, and made the whole experience easy and enjoyable. My mom will definitely be coming back to purchase from them when she's ready. Highly recommend!

They have one of the Best sales and finance staff. Very knowledgeable and professional. Straight…read moreforward and up front. It took my wife and to buy a CPO 911 less than two hours. Sunny and Omar were great. They greeted and opened the door for us as we approached the front entrance. It was very warm and welcoming. Everyone should buy their Porsche from this dealership. Tons of parking and great inventory. Thank you for making it a memorable experience for my wife. She got her dream car! Special thanks to Sunny for taking his time and explaining everything and making sure we understand everything in his office, very patient.