I just want to share my recent experience at this location. I had to bought a Mexican jersey for my…read morefriends son which it was too small. I went to make an exchange to other location and I was told they couldn't help me that I had to go to the one I bought it. Yesterday, i had the chance to go to this location I just had surgery and the cashiers where helping two different customers (really bad customers) one of them had a child running even back of the counter and the mom didn't say anything. At this point I was losing my patience . The cashiers kept their integrity to the 100% shout out to them. When it was my turn I didn't check the jersey and it had a visible stain but with tags she told me it wasn't able to do the exchange but she would ask her manager that's when DANIEL came in and he was very nice. I explained the situation. He did the exchanges without a doubt. Thank you Daniel for your service . I just paid the difference and that's it. I would gladly come back to this location.

Great service good selections great attitudes always food with everything won't go to any other…read morelocation

I went to Sherman oaks shoe palace and they gave me issues so I came to Van Nuys. Angel took great…read morecare of me and was very nice. I also met Diego. They both were professional and had great customer service. Thank you.

Had a great experience at Shoe Palace! Our sales associates was Randy .. he was super helpful and…read morewent out of his way to make sure we got exactly what we needed. He was friendly, patient, and really knew his stuff.. made the process very easy!!! . The store had a good selection, and the vibes were on point. Definitely appreciate the awesome customer service. I'll be coming back for sure. Thanks again, Randy!!

Coolest and latest styles to choose from for yourself and your family.To buy as gifts and presents…read morefor your friends and loved ones.For work,casual outings,weekends, special events,holidays,parties,graduations, church

I've always loved Shoe Palace. The variety of clothing and the lineup of shoe releases are…read morepleasurable. Just one of many happy customers

I had such a great experience at the Nordstrom Rack in NoHo West! I especially want to give a big…read morethank-you to Dolores C. (Store #0413) for being so kind, helpful, and genuinely welcoming. She took the time to help me and made me feel comfortable throughout my shopping experience. Her kindness and customer service really stood out to me, and I truly appreciated how pleasant she made my visit. The NoHo West area is such a nice place to shop, and the store itself is clean, organized, and has a really nice atmosphere. They also have a great selection with really good prices, which makes it even more enjoyable to shop there. I definitely found some great deals! I always appreciate when someone goes above and beyond to help a customer, and Dolores definitely did that for me. I wanted to take a moment to recognize her because she deserves to be appreciated for the wonderful service she provides. Thank you, Dolores, for making my shopping experience such a positive one!

The area is really nice, with a cute little walkable shopping center. The store itself is clean and…read moreorganized, and the customer service is very friendly. They have a great selection of big-name brands, and the prices are pretty affordable. The only downside is the parking, but it's not too bad. It would definitely be nicer if parking were free!

Came for sneakers and hats. Just a barbershop now. Did not get my hair cut. Review posted on…read more7/17/22.

I made a commitment to support small businesses in my area, which hasn't always been the best…read moreexperience. Eight 1 Eight is definitely one of the good ones. I placed an online order, after reviewing my order summary I noticed I ordered the wrong size. I immediately contacted the store. Mike one of the store's owners, provided excellent customer service by not just fixing my error but taking the time to talk to me about his store's collection. When I mentioned my goal of shopping small, he also shared that his store is involved in community service. Once my order arrived the quality of the shirt exceeded my expectations, I will definitely order again. And will make time to visit their store in the near future. A+.

We were advised by my 60+ mama's podiatrist to come get her fitted for supportive shoes, he…read morerecommended the Hoka brand. I knew fleet feet had a great supply and the ability to measure mama's sore feet. So, mama is a five time cancer survivor and warrior. Unfortunately she had a large mass on her toe which prevented her from being able to walk without a boot, which after months leads to body pain throughout. Her poor foot and ankle always hurt, and swelled up real bad. She had pain throughout her body from the imbalance and reliance on crutches. I didn't think we could find a pair of hokas that would fit, and even better actually heal her feet. Then we came in and met Dan, the kindest most knowledgeable specialist we could have hoped for. He was patient and supportive at every step, through mama's laser measurements- which are amazing and they email them to you if requested. Then he began the work, we tried 4 great recommendations but alas none fit, all too tight around the ankle. But Dan wasn't done, he looked at the measurements and put in an order for a men's size in extra wide trusting it would fit- and if they didn't we could exchange within 30days. Four days later, my mom put on her first pair of shoes that fit in over a year. Im in tears of thanksgiving. To see her walking in a new pair of hokas, with proper balance and arch support. She's so excited and we are forever grateful. Also, they didn't try to sell me the most expensive pair, they had an awesome shoe that was less than what I expected! Take your loved one's here, they deserve it.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

I wanted to check in and express my gratitude toward the RRS team! I've bought a few pairs of shoes…read morethrough the years with them and more recently I also joined a local run club they have hosted. As for the run meet-up's - excellent! Thank you! For my two recent purchases of the ASICS Super blast and the Adidas Evo (today's purchase), not only have they gone above and beyond, but they made these two recent experiences smooth and seamless! I had the pleasure of working with Melissa and Kayla! Thank you both for all you do and for the amazing service you helped me with. Definitely will keep swinging by! Thank you !!

Zero stars. I will never come here again. Karen manager and dumb employees…read more I called to ask about a shoe (specific parameters). They said they would hold it for me. I drove 1 hour. When I arrived there were 2 employees on the sales floor helping 2 customers. There were 2 employees in the back stock room laughing with each other. Jolene came out. would not listen when I said I didn't want to sign up for VIP. "Is this mandatory, if not I'm not interested" "Ok well I'm going to tell you about it anyway then you can decide." What type of passive customer service is this? I purchase the shoe anyway since it's the last one in the city. Take it to my car to put it on for the gym and notice that the shoe was in worn condition. I returned it on the spot. Receipt for proof. WHY WOULD I EVER BUY SHOES HERE WHEN THEIR COMPETITION HAS THE SAME MACHINES AND BETTER PRICING.

shop here very first time . Staffs were fully trained, they provided great customer service and…read morefriendly I bought a pair of work shoes without hesitation. Keep up the good!

Really disappointing experience at this DSW. Genesis the manager was extremely unhelpful and made…read morewhat should have been a simple issue much more frustrating. Their store has signs of online price match if it shows a lower price. DSW website shows $15 off the shoe I had in hand and she told me she can't honor it in store and have to buy it online. So I did and when I asked to get it since they were right there she said I have to leave and come back in 2 hours with attitude. It took less than 15 minutes to process and customer service told me they CAN honor the price in store. Genesis has poor customer service skills. I felt like my concerns were dismissed instead of actually being listened to or resolved. The one bright spot was Luis, the other manager. He was genuinely kind, patient, and actually took the time to help me. He listened, tried to find a solution, and treated me with the customer service I expected from the beginning. I really appreciate Luis, but unfortunately the experience with management left a bad impression and I won't be rushing back to this location.

I placed an order online and picked it up a few hours later. Staff welcomes you in with a smile…read more While they got my order I walked around and noticed they are well stocked, clean and organized. Nice store. making it easy to find what you are looking for. They are having great back to school deals. you need to stop by.

Was doing some footwork during the Jordan 5 Wolf Grey drop last Saturday. Stopped by a WSS close by…read moreto this one asking if they had the wolf greys in. They had mentioned that the store on Sepulveda Blvd had them in. It was a 10 minute drive so decided to take my chances and check the drop out. While parking, I saw a line of about 10 people in front, so decided to get in line. While in line I can hear these guys talking out loud saying that they're just going for the biggest size. This is a highly sought after sneaker so didn't think the store representatives would just let someone ask for the biggest size. Boy was I wrong. I get it, the shops just want to sell the shoes and make their money, but each shop should have some rules for shoes that are highly sought after. Like not let people just ask for the biggest size. Have them write down or ask for 2-3 sizes, if they don't have the sizes, then they can move to the side and wait until the whole line is done before letting them just grab whatever pair they want. Also the guy in front of me got my size so I got super salty because he was one of the guys saying he's just asking for the biggest size. One of the representatives had stated that they had just sold the last pair of my size, so that really annoyed the crap out of me. These retail shops know what shoes are really sought after and which ones will probably sit for a while. I did like that they only allowed each customer one pair to purchase, either one men's or one GS pair. Not sure if someone can get in line once they make their first purchase but heck at least they had that rule. Unlike other shops that let people grab two to three pairs all at once. People will always show up and buy these type of sought after sneakers. I surely hope they read this review and make some changes for certain sneaker drops.

Came to Foot Locker with my son to buy shoes for him. Back to school is coming up shortly so we had…read moreto do some shopping at the mall. This store is very organized and stocked. There were a lot of shoes on sale. They also have some clothing. We bought a pair of Nikes that my son loved. Welcoming and helpful service.

I stopped by this Foot Locker today while my wife was shopping at other stores. I came to look at…read moretheir basketball shoes and Air Jordan's. They have a lot of workers here so you'll find someone to help you if needed, the worker all wears the referee clothing. I had 3 different people asking if I needed help while looking at shoes. They also have other stuff here as well like pants, socks, sweather and hats. I saw some nice Jordans that were on sale for Cyber Monday but I didn't buy it.