Recently replaced my thermostat here, their customer service was probably the best in my experience. My car had an issue a week after the repair and needed to be towed in. They reached out and the problem was solved eventually. Glad I found them for my BMW repairs :) read more

They took great care of my vehicle. Friendly and knowledgeable staff/crew, reliable service. My car was born in 2011, and had a little "wear and tear" here and there, of course. They fixed the problems, and the car is back on the road again with much confidence. read more

Little Germany - We enjoy the ride. The car is as good as new! - Auto Repair Near Me - Tucson, Arizona

We brought our 2011 335i in to have the AC looked at; we've had the car a couple of years and have always had trouble with the AC. The previous owner had it serviced at the dealer and the dealer said there was nothing wrong with the AC. Thank you to the staff at Little Germany who were helpful with scheduling our appointment. Not only did they locate the issue, but the repair was quick. We will be bringing our car here for all the maintenance now. read more

I took in my BMW for a car cooling issue on a Monday and it is now Thursday of the next week. To say i'm disappointed would be an understatement. There is no communication between the shop and myself about my car repairs. Do they think it's acceptable for me to be walking in the Arizona heat. I think not. read more

Extremely knowledgeable mechanics, management team is always friendly and helpful! Little Germany stands behind their service. I've been taking my MRoadster to them for 15 years. read more

I came in to fix an oil leak. I was told it would take four hours, but they were backed up which was fine. After three business days of them having my car, I asked for an update. I was told they hadn't started working on my car, and my new quote was double what it originally was. The new quote was more in line with other garages, but I wasn't expecting my quote to change much. I ended up taking seven business days for the repair. They seemed like nice people, but they could communicate better and are understaffed. read more

Ask for Chris. Never anything but great service. 9 bmws later i still go. Thanks guys.

I'll tell you this - if you desire a trustworthy, feasible, and experienced man then Chris, the owner of Little Germany is it. I've been using his for over 20 years. That's how much I trust the dude to do a wonderful job! I recommend to anyone who wants hometown feel in a big city. He'll take care of ya and get the car repair done perfectly. read more

I wanted to give the Service Manager Chris and his mechanics a thumbs up for taking care of business and explaining necessary repairs and offer an honest recommendation without any pressure. I would have no problem taking my BMW there at anytime! read more

I am so happy that I read others reviews on little Germany, and saw the high recommendations. I would just like to add that I do not think the recommendations were high enough. I have depended on them several times to give me an honest opinion and not gouge me and they've never disappointed. Chris it's amazing to work with as is everyone else there the owner is a wonderful lady. read more

Really happy with the service every time! Chris is great manager! Very accommodating!

On November 15, 23 I took my 2008 Audi A4 to the shop for 45K service and Brake flush, was told it would take three and one half hours for the work to be completed. After exactly 2 hours I received the call that I can pickup my car and the bill came to over $700 which I was not quoted. The labor charge was $525 and $200 and some for the rest. How can Little Germany charge $525 labor for 2 hours of work and then I was told there are a few things needing to be fixed next time I bring in my car. They stated I have an oil leak on the engine which I never had before and it's still not leaking. I called Audi Tucson and was told the 45K service is $205 and the Brake flush $170. This is the last time I will take my car to this shop, it's the biggest ripoff I ever encountered I would give a zero star if that would be possible read more

You guys are awesome. Only place I'll take my 85 Beamer from this point on! Great staff, friendly, took their time.... The 85 drives like a dream! Thanks guys! read more

Always performed great work on my Volkswagon Touareg. Honest and trustful management staff that you can count on to service your European car. I only take my cars to little Germany and highly recommend them to others as they are a valuable asset in these times and hard to find. Much better work than a dealership. read more

if I could give this a zero I totally would, this place is not safe to go. I took my car multiple times and never got a good fix until I decided to get a second opinion about what my car truly had because my car stopped working the next day my car was "fix" in this please. Please do not go there for your safety. I never had done this kind of reviews but I am scared that other people get scammed with these people and most importantly for your own safety please go somewhere else. read more

I wish I could say I had a better experience. I saw their ratings and hoped I'd have a very good experience. I called multiple times and received multiple promises of a call back. I did not receive a call back after several attempts and finally gave up. I've repaired my vehicle elsewhere. read more

When I brought my Mini in and saw the service area full of others, I knew I was in the right place! I bought mine in CA and needed an oil change and light fixed, but worst of all, my back hatch was rattling something crazy on these rough Tucson roads. I know fixing complaints about noises can be challenging but Chris provided absolutely excellent service spending extra time diagnosing by process of elimination what the jarring rattle was and making it disappear. It's like I have a new car! Don't take your Mini to the dealership or anywhere else! These folks will give you the best service and value for your money. read more

Great customer service I know dealing with car trouble and you're always upset no one likes to have issues with their vehicles Little Germany is a great place if you have a foreign vehicle my son recently purchased a BMW little did he know he was gonna have so much trouble with it I'm glad we were able to find this shop they are reasonable and they tell you like it is no beating around the bush. They have found new customers for life well at least as long as my son has his BMW read more

A family emergency had my wife and Daughter visiting Tucson. Our Touareg stopped in the middle of the street as they were going back to the hospital. Completely stranded and not knowing a soul, we found Little Germany and Chris, and not only did they fix the problem my previous mechanic had created, they did without hesitation and at an incredible price, getting them back on the road the same day. Miracles can happen, Little Germany just might have the formula. read more

Just picked up my Mini Cooper from Little Germany. I have never experienced such a nice place to have my car repaired. Very friendly and honest and my car is running like new. My only complaint is they wouldn't be able to work on my Honda since they only work on Mini's, BMW, VWs and Volvos. Chris was very patient and kind. read more

Little Germany has been the best auto shop that I have ever worked with. I am a graduate student who is tight on finances and when I initially brought my Mini Cooper in after something had gone awry, I let Chris know that I just wanted to get what needed to be done to my car. He was great & I was quoted thousands less than another place. He has always been so friendly & I have truly felt like he has not been trying to oversell me on anything. I am moving out of state & I wish I could take Little Germany with me! read more

Good group of people, down to earth and responsive. I had a fuel leak in my Mini Cooper and they were able to fit me in even though they were booked for the next 2 weeks. They went out of their way to get the part I needed and ensured I was good to go. Will be back. Thank you for the excellent service. read more

Trust. It can be tough for single women, with no mechanical skills, to find a mechanic service which delivers the best service possible in an honest, straight-forward way. Little Germany can be trusted. Chris, Kelly and the technicians provide honest, efficient, thorough care of your car and care for you, in clear advice, answers and fast service. I live 4 hours from Tucson and I will continue to seek their help in auto servicing. Other mechanics are much closer, but the trust I have in their provision of care makes distance irrelevant to me. Thank you! You have a customer for life. read more

I used to get my MINI Cooper serviced at the only MINI dealership in Tucson. However, I had an unfortunate experience there with my most recent service. As a result, I came to Little Germany for service after a friend recommended this shop to me. Chris is very friendly, honest, and accommodating. When I got a check engine light, he was able to take care of my car that day. He is very thorough and answers all questions. He gets everything done very quickly and keeps me updated about the repairs. The pricing here is also very good compared to the MINI dealership (obviously!). I've found it to be difficult to find any repair shop in Tucson that is experienced with MINI Coopers, so I'm glad that I found Little Germany. I hope that I don't become a frequent customer here, but if my car ever acts up, I know that I can trust Little Germany to take good care of him. read more

Great service! My A/C went out and they were able to fit me in that day and fixed it quickly. Chris was great.

The crew at LG has resolved two vexing problems on my A-4's. One was unstable headlights which wouldn't stay level after the sensor was replaced. The shop which replaced it had 3 attempts to fix it, and the dealer said "everything looks good" - like I was making it up. LG diagnosed it correctly and fixed it right away. I also had a CEL running for almost 4 years. Was diagnosed as "high fuel pressure at the rail", but no one could make it go away. Spent 3 days at the dealer in Burlington VT ($800,00 for nothing), several visits to independents in Burlington, Montreal Quebec, and other shops in Tucson. Little Germany ? FIXED. The tech's here know what they're doing and the front of the house staff is fabulous. You can't go wrong here. read more

The reviews for this place are very misleading. Super super expensive compared to pretty much everyplace similar, abnormally long turn around time on getting anything done, callbacks, estimates, even getting a repair. They seem nice tho. read more

I would give zero stars but since that's impossible I give them one. This place was extremely unresponsive to my many phone calls and claimed they would call me back but never did. The quote itself was extremely expensive and they charged me a lot more than the regular market amount. Extremely expensive! Very disappointed. read more

Took my BMW to repair my a/c told me what it needed n the cost, mind u it was Not cheap over 600 bucks! 4 days later calls to tell me that my driver window broke, which I never had a problem with. I was not happy asked Chris what he was gonna do about it. He refused to take responsibility for it n just taped it! No apology or even try to make amends cuz my window worked before! After I picked it up to my horror! The A/C still not working!I'm taking it back cuz it's supposed to be a warranty for it. I'll post again to see if they fix it. Plz save ur money n go somewhere else. Whatever happened to customer service. read more

Chris is a nice guy and he kept me informed of the work my BMW needed. This is an honest shop! They stuck to the bid and repair schedule they gave me up front. This is the kind of shop I was looking for. I will be back. read more

Great customer service, honest technicians, great prices. I was ready to purchase a 2006 BMW X5 and chose to have it inspected here prior to purchase. They not only were thorough but discovered over $4000 in potential issues with the vehicle. They explained everything, created a detailed report and spared me the pain of getting raped by the stealership. Chris is awesome and every customer I saw go in and out of there in my 2 ish hours was treated with courtesy and had great rapport with the shop. If I end up with a German Vehicle I am pretty sure this will be my shop of choice. read more

I've been taking my 85 VW Scirocco for about 10 years ( when I had it ) in this shop and always, they would fix every single problem I had. Price is fair ( not expensive / not cheap ). They are honest. However, if you own an old car, they are honest enough to find problems in your old clunker and let you know ... so this would add up to your budget ... if you choose to have them repair the unexpected. This shop is the best German car repair in town. I tried some in town and I'd recommend this one highly. They would even drop me off my home if my car needs to stay overnight for repairs. read more

Chris did a AWESOME job fixing my 4 series and I can confidentially say I am never taking my car to the dealer again. Since I moved to AZ I have been looking to find a small shop that seemed dependable, with good turn around time, nice customer service and good prices. I lucked out with this place because they have them all. The dealer wanted to charge me over $300 for the same services and I personally hate BMW dealerships in specific. They charged me 150 just for the diagnostic. As long as the ownership/ prices stay the same I'll be using these guys for all my services in the future. read more

I brought my BMW 328 here after reading reviews. First thing this year Jan 2020. Now I feel all these good reviews are FAKE because I received horrible service. I feel this company lacks integrity, customer service and knowledge of the product. Chris seemed nice to talk to and comforting but he lacks knowledge of he most common BMW made. I brought my car for a battery change and bad idle. He wanted to charge me $1200 for sparks plugs and battery change. Ridiculous. I said please only change what is needed not replace everything. Lack of communication also. I dropped my car off on a Monday and he didn't call me until Wednesday. I came out on a Friday to find out a list of items are now no longer working on my caR. Windows not working, turn signals not working and all the lights and hazzard lights no longer working. When I asked Chris what's going on he simply shrugged his shoulder as if he said I" don't know if these are things weren't working before'. I told him yes they were working. And he seemed to not care at all. He said listen I'll check agaiN on Monday the computer. Meanwhile my car has been there for a week now. That weekend I called BMW dealer and told me that these items sound like The Footwell module is Failing and that my car was under warranty. I called and let Chriss know. About it. He said he would check with the dealer. It is now Tuesday he said to take it there. All of a sudden he noww believes me that these things were working. As it turns out changing battery made these things failed. The dealer fixed everything. But my issue is theY tried to take the credit for tHis when I was the one who called bmw. Folks don't take your car here. Even the owner Kelly was clueless and when I asked to give me a discount she saiid she can give me 10% off parts which for an $800 bill it was $30. Considering the horrible first experience I had with them. And the rudeness of tHe mechanics. And the simple lack of compassion and knowledge. I will never bring my car near this place or refer anyone. Your best bet is to take your car to tthe dealers. They maybe expensive but will get the job done quickly and properly. Taking ypur car here will not save you any money. My car all of a sudden now has a leak in the radiator hose that did not have in the years I've had my car. The list goes on. Lastly if your a female Chris will probably try to hit on you. Horrible and unprofessional. read more

Don't go anywhere else. Little Germany has great prices and even better customer service. After my experiences with the dealership and another independent shop in town I'm blown away at the way I was treated here and wish I would have found them sooner. All auto shops need to model their business this way. Wouldn't take my BMW anywhere else going forward. read more

I have an 2004 Audi A4. This is the only place I have taken my baby to since I brought her from Germany. Chris is professional, friendly and knows his stuff. He even remembers who I am even though it's only a few times a year that I see him. They do excellent work and it's always prompt. She's never had to stay overnight and she has 70K miles. I've dropped my car off in the early morning or even the night before and I've never had a problem. I always leave a note and if they aren't sure what I mean they call. Their prices are competative and well worth it. Little Germany is my Audi's repair shop and I wouldn't trust anyone else with my baby. read more

I brought my BMW 535is in for anti-lock brake repair. Bottom line, they had no clue how to fix it. They replaced the master cylinder, brake booster and front calipers...basically throwing parts at it hoping to fix the problem. I suggested they investigate the front wheel sensors but they poo-pooed that idea. They had my car for 5 weeks, got grease all over my front floor mat and didn't fix the initial problem... but did lighten my wallet by $2,000+. I took it to another more knowledgeable shop which almost immediately located the problem in the front wheel sensors and had it fixed it less than two hours for $200 bucks. Won't be going back there for sure. read more

Horrible HORRIBLE service. I took in my 2006 Passat (VW) and they replaced my fuel sensor because my engine light was on, only then days later it came back on. They didn't even fix the issue turns out it was a fuel pump and coolant hose and my air compressor was out. Instead of fixing all my issues I purchased a new car and then without my permission he changed the oil in my car and put air in my tires charging me 100 bucks for something I didn't want. read more

1. Had the thermostat replaced in my car. Still leaking so I went back and he said it was the water pump. No big deal. When I got the quote it says "thermostat - $393.00"! Uhh you just replaced it two weeks ago. He says "no we didn't". Checks paperwork and says oh yeah, let me take that off there. 2. Go to get headlight replaced. He quotes is "at around 90 bucks". Go in and they take my car and 30 minutes later he brings it back. I go to pay and it's $217. WTF you said ~$90? He says oh wait, I'll reduce the labor for you. 3. Take my SUV in for some estimates. When I get the car back, there are pieces missing from under the hood. Some venting and cowlings. He said "that was missing when it came in, here is the quote for those pieces". Uhhh no it wasn't. Later on, while doing some maintenance myself, I found those pieces down inside the fender well of my SUV. NEVER GOING HERE AGAIN! TYPICAL SCAMMING GARAGE!! read more

Little Germany stresses the importance of customer service on their webpage, however this is a farce. I took my VW Beetle in on Monday the 16th of February to have some work done on it. There was a coolant leak, temperature gauge was off, and some elements around the heating core needed to be replaced. A man named Chris told us that he was NOT confident in his ability to work on my car without further damaging the heating core which he said would cost ME another $2000. I explained very simply if you break it, you buy it, and it should not be the customer's responsibility to pay for something that they, as a company, had broken. Chris told me word for word "I don't want to be responsible for the part if I break it." This is why I am having to pick up my car without a single problem having been fixed and take it elsewhere to have it serviced. Little Germany needs to learn to take responsibility for their actions. I am shocked at how unprofessional they were through this entire situation. I hope this saves others the trouble and hassle that I had to go through. EDIT: Apparently when Little Germany did their diagnostic they completely forgot to mention at least three more things that needed repair on my car. Thank goodness I took my care elsewhere. read more