Maybe if the employee didn't mumble and face away from me when giving instructions, I would…read moreactually be able to understand what they were telling me to do. I ordered my food with a soda (in the process of ordering, had to ask the employee to repeat themself several times). They turned away after the transaction, and they were mumbling something from across the restaurant that sounded like "get the soda yourself" or something along those lines. So. When I was handed the food and not handed a soda along with it, I assumed they did, in fact, mean I should get it myself. Plus, I had paid for the soda and it wasn't given to me. Sooo. I went to the fountain drink station and started getting it myself, as I thought they'd said. Just as what I'd ordered and paid for, a large diet soda. The employee flew out of the kitchen with their voice raised a bit (not yelling, but alarming nonetheless), going "Ma'am, no! Ma'am!" I stopped in my tracks and they took the filled soda cup from my hand and said, "I gave you the soda already!" Uh. What? Then why don't I have it? It's not on the counter anywhere, either. So I'm confused and frustrated out of my mind, panicking a bit. What in the fresh hell was going on? They said something about how they'd told me to get the bottled soda from the fridge... Uhh when did you say that? And you never even asked me if I'd wanted bottle or fountain, 'cause I wouldn't have went for bottled, yuck. I was really upset because I was pretty shocked and confused. And over such a stupid thing...? I'm Autistic and have CPTSD, I admit my emotions are hard to control. So I went to my car to calm down for a while. I didn't touch the food, I'd lost my appetite. And I felt mistreated and like I'd been treated rudely. So I went back in with my receipt to ask for a refund. Same employee comes up to the counter. I present my receipt and original payment card, and I say, (admittedly with tears and makeup streaming down my cry-swollen face lol) "Can I please get a refund?" Employee: "What?" Me: "Can I please just get a refund." Employee: "Where's the food?" Huh. Why would a restaurant want the food back if they're just going to have to toss it anyway? I didn't have a problem with the food, I had a problem with the service. I almost felt like this person was acting like they didn't recognize me or remember, despite my distinctive appearance and the fact I'd just been in there, on an extremely slow day, no less. Plus, I had my receipt, proof of purchase, right on the counter. I honestly felt I was possibly being mocked or even gaslit. I had said before during the drink mishap that "I got confused," and after I had asked for a refund to no avail, they said, "Where's the food? I'm so confused." It also felt like discrimination due to me being Autistic. I come off as odd to people and they assume I'm stupid and make fun of me, I get it all the time. And I do indeed get confused. This experience felt like I was being made fun of and taken advantage of because my autism made me seem "stupid" to them. But clearly I also wasn't worth being spoken to audibly and without a mumble, nor spoken to in my direction so I could actually hear the employee and their instructions. I wasn't worth asking what kind of flipping soda I wanted lol. Anyway. After the employee seemed to act like they didn't know what was going on when I asked twice for a refund, I said "nevermind" and walked out. No maturity, no accountability, no apology. I get things are really nightmarishly tough in the world right now, and it can be awful to work in customer service. But that's why we need just basic respect more than ever. Even if it's just getting someone a burger or a soda. I know it sounds like such a small thing -- at the end of the day, I don't give a damn about some soda, I just want basic respect and to not be someone's doormat or punching bag to vent their frustrations on in the form of rudeness and cruelty. It just really messed up my day, honestly. I hadn't cried that hard in a while; I was just so confused and alarmed by all this.

Food was great! Portions were average (which I like)! It was a nice gentleman serving and acting as…read morecashier. I can see one cook in the kitchen. It's a hole in the wall. So the surroundings are old like a cafe. But the food is great! It's like the dive that you must go and experience! The place was clean. Just an old building...

My girlfriend and I came here for our anniversary, maybe one of the best bar restaurants in Eugene,…read moreOregon. I will come again!

Was in town for a tour of the U of O campus and tried this place for lunch. It was a part of 5th…read moreDistrict establishment. Parking is a challenge but it was worth it. It was in the upstairs portion of the establishment - an open area with a number of food options (and a pretty cool candy shop). Our order was taken by the owner who was very friendly and welcoming. We built our own Cheeseburger & Chicken Sandwich & Cheesesteak menu item. My chicken sandwich was pretty tasty with the "aioli" sauce but wish it had more pickles (think I got 2). The cheesesteak was good in which the bread was soft but not soggy and great flavoring (although it was ordered without onions (my daughter's failure)). The steak fries were good. I wanted onion rings but was told that it's a "sweet" onion which is not my preference for onion rings. The drinks had great presentation - the seasonal Italian soda (spiced pear & cantaloupe) was a unique combination but was a very good call. I would highly recommend giving this place a shot as it was priced well and customer service was top notch

Consistently great food and value. I've been eating their food for months and everything I've…read moreordered is so good.

Yummy!! What a fun and casual restaurant! The outside doesn't look like much but the inside is so…read morecolorful in U of O yellow and green colors. The star is the burgers and onion rings. Full of flavor and onion rings were crispy. I got the Hawaiian burger with pineapple and ham. Husband got the half pound Shack Burger. The candy cane milkshake was amazing! The staff did table service for our large party and we were able to find seats for all 9 of us on a beautiful April afternoon!

Fabulous food. I had a pulled pork sandwich (delicious!) with tots. And had to try the creamy…read moremacaroni and cheese. So good! Friendly service .. a great experience. Can't wait to try something else next time.

Service was casual, more of a order, take & sit down kind of vibe anyway. We tried 2 burgers, the…read more1/4 pound and the bacon avocado burger w some aoli sauce on it. Both came with fries, ($10, $15) and sauce is extra for .50. The fries were kinda salty for my boyfriend but I liked them! Burgers were good, I preferred his avocado burger but a $10 burger w fries is good anyway. I do think the burgers should at least come with 1 sauce provided since it already comes with fries, but I digress. Ranch was kinda runny but still tasted good. Will be back another time, the onion rings look good too!

Steven helped me out, and he was awesome! I honestly love this place. The food was cooked…read moreperfectly, the service was excellent, and the ambiance was warm and welcoming. Overall, it was a great experience, and I'll definitely be coming back!

I had never had Carl Jrs burgers before. So new to them…read more I ordered a sourdough double star... it looked really good in the menu. Just the sandwich since I am trying to be halfway good! Service at the ordering area was great... smiling even though very busy. Ate the burger when I got home... and it was ok... typical fast food burger (seems like so many of them all taste the same?) I didn't bother with pictures, since they never look like the pictures in the ads and on the menu.

Mandy's on East Broadway across from McDs just opened. It is quite Ducky! The same great food 24…read morehours a day!!! I had the chili with the garlic toast! It was terrific. The prices are a tiny bit high for my fixed income but the BLT was worthy. The sweet potato fries can be requested to be more crispy but were quite delicious! Good food, great coffee and breakfast ANYTIMe!

Went well! Very good food. Great and quick service! Definitely the place to be! Plus it 24 hours so…read moreanytime to get a great meal and enjoy yourself!

Food: Excellent chicken! And large portions too!…read more Ambience: cool, laid back and easy to grab food and Service: The employees are always so nice and always help us if we have questions with the menu

The young lady at the counter was friendly and had good suggestions for us. They have several…read morelevels of hot. The fires come with a dusting of spice also. We got one slider and one tender. Both pieces of chicken were cooked just right. The hot was good but not overwhelming. They have packets of honey if they is what you like with your hot chicken.

The food is amazing, especially their fish and chips, the service is very friendly and inviting and…read morethe seating area is clean and comfortable

Unique take on a cheesesteak, we shared one (they are huge) and really enjoyed it. I see everyone…read moreelse's pics of hand cut fries, however when we went, they used frozen fries (no skins left on), and dry as can be. Also not generous with the amount of fries. Not a deal breaker, but I was really looking forward to hand cut fries. I'll try the tater tots next time.