I couldn't be happier with the service of smooth operator drain cleaning. Another plumber had come…read moretwice within 3 weeks ​to unclog the pipes from my kitchen sink. He was unsuccessful with the equipment he had, and so I called Ivan with smooth operator and he came out very promptly. He used the hydrojet and letting me watch as he snaked his camera through the system to find out where it was clogged. It's now been almost a month and The water water is flowing freely down the drain. I only wish I had known about smooth operator from the very beginning. It would have saved me the two other plumber visits and a lot of money!

You're not going to find a better, more responsive, more professional drain cleaner in the Roanoke…read morevalley. Period. Ivan is super knowledgeable, popped over at very short notice, helped diagnose an especially perplexing issue I was having...even leveraging his connections with other businesses to take a look at my issue (same day) to ultimately troubleshoot and solve my issue. So yeah, if you want a family owned business that goes above and beyond and and individual who is happy to share great contacts to other individuals/business in peripheral arenas (septic, plumbing, drywall, etc.), then Ivan and Smooth Operator Drain Cleaning is a no-brainer.

She was an amazing plumber! Relocated & replaced pressure tank, updated hook-ups, and installed a…read morecompletey new water softener system. Her performance was well thought through with each step. Very good communication, and great personality as well. Definitely a top shelf experience with her.

Great service and a sexy tech to boot! Quick call back and she had all the right stuff to fix my…read moreproblem.

I had a second-floor leak that was affecting a first floor ceiling. I called snd 24 hours later two…read moreplumbers were on site and diagnosed and fixed the problem within 20 minutes. Friendly, polite, and not looking to do any extra work, and took the path of least resistance- not cutting through the ceiling, but finding the source and fixing it. You need an honest team? Call McGuire!

I can't attest to the service, because after speaking with the rude receptionist, I cancelled…read moreeverything. If the woman on the phone treated me like that, who's to say her service men wouldn't? Let me break down what happened. Due to this constant rain we've had in the past six months or more, our septic system got flooded with water, and a root, or branch is stuck in the pipe, so water has been pouring out of my daughters bathroom for a week. We've had to shut off the water to the house, and have someone come and pump our septic tank AGAIN, to get the water out. They couldn't see what was in the line, as they didn't have the equipment to do so, and gave me the number of a good Plumber who could..... Well, that plumber has cancelled on me three days in a row, knowing we have no water.... Long story short, I started calling other places. This was he first one listed, but I had a walk in at the office, so asked my mom to call for me and see if she could set it up. She did, and they said it would be an emergency fee after 4:30, because that's when their business hours end... ok, whatever. I'll pay it. So they said someone would be out after 4:30. Ok, got it. My mom told them EVERYTHING and what they would need so they would be prepared. They then called me to say they were coming early, and could I come home. I said no, but I could get someone to be there if it was really necessary. She said "well, uhhh YEAH, how else are we supposed to get in the house to check your plumbing..." I said "Ma'am, it's the outside line to my septic tank, the lid is already off. We just need the plumber to come with his camera and see what's blocking it." She then responds with "umm nobody told me this, and the crew I'm sending out doesn't have cameras. Plus, if they did come out with a camera, which we CAN do, it's gonna be a charge of $200 to bring the camera out to the property". I asked why, and she stated that it was a special piece of equipment, and it's not carried on normal trucks. Cool, I get it, but when my mom called, she told you WE NEEDED A CAMERA... She said "No, she didn't, and our guys need to come asses the situation first, which is your emergency fee, THEN, if needed, we can bring someone out with one." I said no, we already had someone out, and they said we needed a camera.... She then huffs loudly and says "Then what do you want me to do, cancel the service call?" I said "yes please. I'll find someone else." I won't ever use this company for the sheer fact of the rude receptionist who called me, and the astronomical fees they charge just to come out...

I have used James Jones and Associates now on three occasions, first to install a septic system,…read moresecond to clear trees for a pole barn and third site prep for a pool. With regard to our septic system, it is robust. We have had many large family gatherings at our house on extended stays and we have never had an issue. Thank you! Our pole barn project required a very large tree and root ball removed immediately adjacent to a carport. After consulting with several other companies no one one would touch it. James Jones removed it with no damage what so ever to the car port! I was impressed! Our pool site prep job was most recently complete and it's a quality job. Overall, I recommend James Jones and Associates.

My adventures with this company started on a positive note. We needed our septic and drain field…read morereplaced. We reached out to as many companies as possible, not to find the cheapest, but to find ANYONE who would help. Our backyard is on about a 30-degree grade, so anyone who came out almost immediately said that they could not or would not do it. James showed up and said he could conquer it. He seemed a little odd, but I generally like odd. There was a lot of talk about Church and ethics and integrity, and I am usually a pretty good judge of character. Well, my intuition failed me this time. We received an estimate, way higher than we hoped, but after being turned down by every other company around, we figured that it was just going to be a $$$$ situation given the risks involved. So the initial quote was 15-20K for the whole deal. Again, pretty high, but we had to have it done. James and his wife came over to our house around June 20th, 2021, to "go over and sign the contract." At this time, the price went from the 15-20k to right around 28k. He had a barrage of "reasons" for the price increase. He started to challenge the Engineer's design and speak about how he knew more than the engineer; he just didn't have a degree to prove it. He did "seem" knowledgeable, but this was a big red flag moment, but as I stated, he was the ONLY one willing to do the work. After an hour or so of discussion and contract going over, I made several asks for a start time and estimated finish time. He absolutely refused to give either. Red flag # 2 We also gave him a check for almost 15k so he could begin buying materials and getting the job lined up. And then crickets... He was supposed to begin work the first week of July 2021. He didn't actually show up until July 15th. What followed was the most elaborate trail of stories and events, multiple flat tires, health issues, equipment failures, "emergency jobs" for other customers, changes to the plan and engineered design, weather delays showing up after 12 or 1 pm working 2 hours and then disappearing. This went on for over 4 months. He Finally wrapped up his shoddy work or lack thereof around October 4th. Upon which time he was expecting his final payment. I refused to pay him until he came back and actually finished the job, cleaning up his work area, including clearing the 3 inches of gravel and fill dirt off of my driveway and rear patio. Grading the backyard back to the way it was before he started. He sloped the only flat part of our backyard, making it unusable; he was also supposed to "terrace" where the drain field was put in. Our entire backyard was absolutely unwalkable due to his horrific grading he left behind. My wife and I expressed our desire to pay him in FULL as soon as he took care of these items that he left undone. He absolutely refused; when we threatened to hire an attorney, he just quit responding to any communication at all. I sent him pictures of the absolute mess he left behind, and he just had zero interest in making it right. Upon further investigation, we found in looking him up on DOPR that he did not hold the appropriate license to install the level three septic system the state health department determined we needed to have installed, so on top of just being a dishonest, deceitful, lazy, and outright disrespectful, and rude crook of a contractor, he was technically unlicensed for the job he was hired to do and accepted. If you are ever in a situation where you need a contractor, do not use this company or anything tied to Mr. James Jones at James Jones & Associates aka JamesHeavy.com. If you are wondering there are no associates its just him and his wife and kid. Do not be fooled by his nonsense. I have texts and pictures to back up everything posted here.

While this plumber is personable and friendly, our overall experience was frustrating and…read moredisappointing -- and ultimately had serious consequences for our family's recovery after Hurricane Helene. We first worked with him to install whole-house water filters and replacement of a bladder tank. Before that job even began, I had to follow up twice just to get pricing. During the repair, he informed us he didn't have the funds to purchase the necessary parts and asked us to front the money for parts. We were happy to oblige and sent the payment immediately. He assured us that he only purchases from professional plumbing suppliers that offer warranties -- but he later bought the equipment from Home Depot, which does not offer any such warranty. He also left the packaging and trash behind on our property and never returned to dispose of it. Upon installation of the filters, we began to experience issues within 4 days, he was kind enough to come out but ultimately the water filters do not work whatsoever. Following the repair, we asked him to provide a written estimate for FEMA, as required for our disaster relief claim. Again, I had to follow up multiple times just to receive the estimate. Once submitted in March, FEMA made several attempts in June and July to contact him for verification -- all of which went unanswered. We spoke with him in person at a community event during that time, and he smiled and told us he'd be happy to help "when FEMA calls" -- unaware they already had. Despite further follow-ups from me via text, he still never returned their calls despite promising to. Because of this, FEMA placed our appeal on hold and is now requiring us to obtain new estimates -- restarting the 60-day timeline. As of this week (nearly 6 weeks after FEMA initially contacted him) , I messaged him to update him that FEMA was requiring us to start over since he hasn't follow up. He wrote back and said he had just called them and they would call him back. I called FEMA to verify the next step and was told that he called but didn't have the estimates in front of him to verify and that it would be up to him to call back. I immediately followed up with him via text. It has been over 72 hours and we haven't heard back. We had previously recommended him to friends because of his friendly demeanor, but we can no longer do so. While we always want to support small, local businesses, this experience revealed a consistent pattern of poor communication, unfulfilled promises, and a lack of professional accountability -- and it has had real, ongoing consequences for our family.

Mr. DeAtley was professional, courteous, and made corrections as needed until what I wanted for my…read morefamily's shower was what we wanted. I would recommend him for anything from a clogged out drain pipe to shower installations/modifications. Real easy to communicate with during the project I hired him to do. Gave us an estimate on the spot.

Fast, professional and dependable plumbing service. Definitely recommend Todd of Lakeside. He…read morereplaced a worn-out expansion tank above the water heater; he replaced a toilet and a faulty water valve, plus he installed a kitchen faucet and replaced the old, leaking valves under the kitchen sink. All good.

Excellent service. Friendly, professional and great customer experience. Same day service -…read moreproblem solved. Great communicators and brings a lot of know how to the toughest problems. Highly recommend! Todd - the Man!

I had what I thought was a small issue, that then turned into a BIG issue. I called Classic one…read moreevening and they got back to me the very next day super fast. I scheduled something, but turns out that it leaked much faster. They called me back after hours just to check on me, then came to visit me the next day! I needed significant repairs to multiple valves in my house (toilet valve, under sink valves, shutoffs to both hoses, and a repair to the main water shutoff valve to my house). The main shutoff was in a very awkward spot, but they were able to repair it with no problems. John was also very friendly, answered all my questions, and didn't talk down to me, explaining everything they did and why. Very trustworthy and I am highly satisfied.

DO NOT CONTACT THIS COMPANY UNLESS YOU HAVE THE MONEY THAT BILL GATES HAS…read more We had a leak and my husband couldn't fix it so I enlisted Classic Plumbing after my neighbor recommended them. We were told it could take 3-4 hours with Yeah an estimate cost of $811.00. Ok that caught me by surprise, but we have not needed plumbing work done in Nearly 20 years. And if it's gonna take 3 to 4 hours, I could see it running that much even though I did not think that severity of our kitchen needs would take 3 to 4 hours. It did not !! It took about an hour and a half (but we'll just say two hours.) Shouldn't the cost have been less since it took much less time to complete ? There would not have been an additional one to two hours of labor costs so the bill should have been considerably less . NOPE STILL $811.00 What is the hourly rate ? $600.00 They were polite and clean, but that's the only good thing I can say. And when I find out other people have been scammed by these people I could kick myself for not reading these reviews that are disturbing. If I had been able to been able to confront the 2 plummers ( why did we need 2 plummers) when they were finished and wanted $811.00 they would not have.I might have written a check for $300.00 telling them that's all you are getting. AND..... we found out the next day THEY BROKE OUR GARBAGE DISPOSAL. If Classic Plumbing reads this ... you need to provide me with a brand new disposal. Please leave it on our porch with a bow on top of the sealed box it's in.

What is quoted is what you pay. Fair pricing. Timely service. He's there when he says he will be…read morethere. Quality work. Dependable

I highly recommend Eades plumbing. Jim is quick to respond, provides a reasonable estimate, and…read moredoes quality work at a fair price. He installed a RO water system and moved the house's main water cutoff so it was accessible in an emergency. Very pleased.