We had an electrical issue with our hot water heater and required more than my skill level so we called Wisler. Initially, they didn't have anyone available to come by today but they called an hour later and said they had a tech in the area and that he would be over as soon as he finished the job he was on then. Darrell called and let us know he was on the way and fixed our issue, going what I would consider over and above the standard service. Courteous and professional, Darrell did a wonderful job and the cost for the services were much less than what I expected. I'm at a loss as to why we hadn't utilized Wisler's services sooner. We could have saved a lot of money and got more done for our money. I will not deal with anyone but Wisler from this point forward. read more

We had our hot water heater go out on a Saturday and called and they sent a crew out Sunday morning! The operator was super professional, and the crew that showed up was super professional and did great work! read more

Hi, I enjoy leaving positive reviews, especially when I feel like a company went above and beyond what I would have expected. Steven (Durham, I believe) called me to follow up on a recent issue that I had. He was extremely courteous and kind and made it a priority that my issue got fully resolved, and I was completely satisfied. To be honest, I wasn't expecting this. It was extremely kind. I really, really appreciated it. It's a great feeling to know that a company in the service industry REALLY cares about how they did and to make sure that you're 100% satisfied. Kind Regards Don. read more

I am updating my review to Good. I will explain the reasons. I got a call from James Wisler and he wanted to send his director to our home and check to see what we were concerned about. The Director Stephen and the tech Rob were professional and direct with the issues we had addressed in my earlier review. They were concerned about our issues and were motivated to address them. We are satisfied and will use their services again. read more

Don't call these people, they are total ripoffs. I had a shower head that was leaking. Not crazy , but needed to take care of. They're all nice with texts and tech photos. Guy came in, minimum "not club" fee to fix was $2120 ranging to $3355. I about fell over. This, mind you, was after I would have to arrange to have someone take out the shelving behind the shower!! Called another plumber down the street. He fixed in 45 min with quick trip to Lowe's. $275 total Including labor and parts. I paid them $100 to have them try and charge me thousands of dollars. After reading these reviews, seems I'm not alone. *update* On google they rebuked my review. The plumber who came and helped us works for a highly rated local construction company. He said they measured our pressure in the wrong place, double checked and it's fine. Should also mention they wanted to charge double the local industry norm for installing a new regulator. Nice also that you seem to be rooting for my house to flood, now that I gave you a poor review.. read more

I woke up Friday morning, 4/19/24 to no water. A plumber came out that afternoon and determined the issue to be electrical and didn't want to deal with it and said I needed to call an electrician. I called an electrician who had done previous work for me and was told he no longer did private residences, only businesses, and that I should call Wisler. I did and set up an appt. for 9 AM Saturday, 4/20, and was told there would be a $99 service fee. Fine. The technician came out and also determined the issue to be electrical. He was here about an hour, placing a call to his supervisor to clarify the issue. After more than an hour, he gave me an estimate with 3 options ranging in price from $3,800 to almost $7,400, depending on how many parts I wanted to replace. All estimates included a back-hoe coming out to trench from my well to the house. I told him I would get back to him on Monday, 4/22. He left and I still didn't have any water. On Monday I called a different electrician and he came out that afternoon. He identified the issue in about an hour and fixed it in about two more hours. Bill was about $500. So essentially I paid Wisler $99 to give me a multi-thousand dollar estimate and to not fix the problem. A similar situation occurred a little over a year ago when my pipes in my pump house froze and split. I called Wisler, they came out and again I was given an estimate of $7,000 to back-hoe a trench from the pump house to my house. I asked if they could just splice a water pipe from the well to the house, move the softener and filter up to the house and eliminate the pump house entirely. I was told no, that they would still have to trench for a new water line. I called a diffent plumber, explained the situation, and he said why not just splice a line from the well to the line to the house, move the softener and filter up to the house and eliminate the pump house altogether. Gee. What a revelation. So I did. With some things I replaced (softener, filter) it came to about $2,000. And that included him coming out with a back-hoe to knock down the pump house and to haul it away. I know this is very long but I wanted to give a full and complete picture. NO, I would NOT recommend Wisler, unless you want to pay someone $99 to give you a thousands of dollars estimate and to NOT fix the problem. Buyer beware. read more

I am a diamond member 20 bucks a month for 10% of repair bills. So started the week with them coming out to do yearly included plumbing inspection. 3 hours later the tech did not find the loose shower head in the wall could not even give me quote to add a second filter and make repairs to existing filter attachments because a filter change the cheap holders keep pulling loose. Then he did an water test and told me my well water was acidic so I agreed to have a consult for a house filtration system install said ok then I received a call from consultants that said without them showing up it would any where from 7k to 10 thousands dollars told them to stick it checked national average for same job their quote was more than 2 to 5 thousand over the national average. This company and their prices are for 1% only don't there quality lies read more

Well the boys from Wisler came out because I had a leak in my basement ceiling. It is a drywall ceiling, so granted it's difficult to find the source. That's why I called a large well staffed, well known, experienced operation. They charged $100 just to walk through the door. Okay, it's worth it right, to hire the big boys? Not so fast... They decided after poking around for 45 minutes, that the source was a shower with deteriorating caulk. Assuring me that if I was a family member, this would be their advice. I agreed to that option. How persuasive. They caulked a partition in the shower. Haven't used that shower since. Next day, still leaking. Day after that, still leaking. So I called a general contractor who I've worked with in the past. They found the leak in 5 minutes. Did they remove a little patch of drywall? Yes. That option was offed to me by Wisler as a long shot second option. I did not take it as I'd previously been assured they'd called it right. Plus that option would have pushed the bill to almost $500. I went with the family advice. Paid $244 for the call, and a line of caulk. Problem is, they were wrong. So hey, you decide was it worth my call to Wisler? read more

Furnace didn't run. They came out quickly and were very professional. Got it working and did not try and sell me on additional repairs that weren't needed. You can trust this company. read more

This rating is based solely on their outrageous pricing. From my experiences with them the work they do is very good. BUT their costs are a total ripoff . They always try to upsell you as well. Wisler is a company I would use but only if I absolutely need an immediate repair and no other plumbers can service me in a timely manner. read more

Do not use this company, they are a rip off. Called them to fix a leaky bathroom faucet. Even though I agreed to let him fix it, paying $480 for 15-20 minutes of work is extremely outrageous. After reviewing the charge on the invoice for the labor amount, this is around $1,068 to $1,424 per hour. This is not a competitive price, but gouging to the extreme. read more

gave a 3 star because employee was nice and professional. However, charged me over 1K to replace a kitchen faucet. I needed it fixed so agreed. Extremely over priced. Will never call again. read more

Sent an employee that was not prepared to complete the work, broke the trap and could not repair it. Tech came out the next day to repair the trap, drain clog never cleared but still charged $150+. Lesson learned. read more

What a joke. They just charged my son $3,400 to put a regular standard water heater in. I think its pretty sad when companies claim to be a good Christian company and blatantly rip people off. read more

I highly recommend Wisler Plumbing. We have used Wisler Plumbing in the past and they have always been great. Mike Walker fixed the plumbing in our bathrooms and was very personable and professional. Thank you Mike for a job well done! read more

I originally called because there was an issue with my toilet. They ended up finding a problem with the drain and had to dig up the front yard. They were very professional. They contacted me each time before they came. They didn't leave a mess like most contractors. They came back and seeded the front yard and even pressure washed the driveway. A lot of companies could learn from them. Will always use them in the future. read more

My water line from the street to the house developed a 60 gallon / hour leak. I called whisler plumbing and the technician came out and assessed the situation and gave me an estimate of $6617 to install a new water line. This seemed extremely high, so I called Roger's Plumbing and Trenching and Jeff came out and said he thought he could most likely fix the leak without having to replace the entire line. After a few hours of work, he did indeed find the leak and repaired it. Total cost : $1350. Always get a second opinion with jobs like this. the smaller companies will almost always be less expensive than the large companies. In this case it saved me over $5000!!! read more

Wisler lacks professionalism and integrity. I cancelled my Diamond Club membership over a month ago and they have since stolen money from my account fraudulently twice. Trying to get a return phone call is impossible. read more

We were having some plumbing issues. We have never used Wisler before, but were very impressed with the prompt appointment and our tech, Marty. He explained our problem and advised us what to do. Thank you Marty!! read more

I called a plumber because I had a leak in my ceiling. When they cut into the ceiling, there were no pipes so that wasn't their fault. I asked if it could be the A/C unit but they said they didn't think so. They checked the shower and left me with an estimate to replace the shower fixtures even though the technician didn't think it was the shower either. He was just at a loss as to the cause of the leak. I called Bryson A/C to get that serviced and to see if they could see anything leaking and they found the problem. My complaint was paying $199 just for the service call because it was a Sunday, although they did tell me that upfront. But another $160 for the work of not finding the leak and an additional $25 service charge to cover the cost of plastic floor cover and booties. read more

They don't practice what they preach. I was a diamond member and wasn't treated any different than anybody else. So disappointed in how things ended and no calls back from them. I think they are a Christian based company. Maybe they don't practice what they preach. read more

I had an outside fan on a heat pump not working and I suspected the start capacitor. I asked Wisler to come check it out and the tech did confirm my suspicion. I asked how much to replace and he quoted me $420.00. I asked why so much. He broke it down into $89.00 for the service call and $331.00 for the capacitor. I told him that was outrageous for the part and he confirmed the price. Needing it fixed I authorized the repair. I have since purchased the exact capacitor for $20.00. That is a 16 times markup. I know they mark up parts, but 16 times. I will not be using this business again. read more

Wisler quickly opened the drains in my bathroom sinks, but in their haste and use of a metal "auger" to "clear the clog" they broke the flanges on both popup tubes. They left without mentioning that they did this. I realize that my popups are plastic instead of metal, but they should have been more careful. I won't use this company again! read more

They have bent over backwards to help me in a bad situation with my house. I cannot thank them enough and highly recommend.

Last Tuesday, Wisler replaced both elements and both thermostats in my water heater for just under $600. This included a $79 evaluation fee. In order to do the work, the tech had to drain the tank. When he left, he pointed to a small puddle of water next to the tank and told me that would dry up in a day or two. It didn't. I called Wisler back and told them about the water. The same tech came back out and tightened the drain valve. He ended up capping the valve to stop the leak. Wisler charged me a second $79 evaluation fee. You decide. I feel the tech should have insured the drain valve was completely closed before he left. Wisler apparently feels I should pay them for coming out a second time even though they left with a problem unaddressed. Should Wisler have taken the high road and stood behind their work? read more

We chose Wisler for our new A/C, Furnace, and ductwork install. Cheaper pricing and we're promised to have the work completed in 2-3 days at most. We were under the impression of 2-3 consecutive days, not 2-3 days a week apart from each other. We were always scheduled for service on Fridays. Having a new 6 month old in our house as well as 3 large dogs, going without AC on these very high summer temp days is absolutely miserable. We have had several issues with our install - too much refrigerant being put in the BRAND NEW unit causing cut offs on high pressure meaning no A/C blowing in our home, had to have someone come out after hours/over the weekend to level out the refrigerant, miscommunications on whether or not new ductwork was to be placed even though it was in our quote, issues with getting our flue line and chimney liner done, and now after we thought everything was good to go and finished....our refrigerant line is frozen up and again NO A/C in our house!!! We are very disappointed with all the issues we have had to endure with this install. Even though most of the employees we have dealt with have seemed professional, polite, and friendly we will absolutely not be recommending Wisler for any Heating or Air work. Maybe they should just stick to plumbing? read more

Had them come out today to replace my washing machine faucets,,was quoted $255 for 2 $5 faucets,,rejected the quote an told him to leave,,still had to pay the $79 service call,,BEWARE!!!! read more

Wisler installed a tankless water heater replacing 2 old tank water heater. The 3 men performing this task were very professional, personable and hard working. We are very pleased with the results. We have hot water quicker than we did with the old system. We have used Wisler on several occasions and will continue to call them for plumbing needs. read more

The woman who answered the phone when I called for an estimate took 10 minutes to explain to me just how professional they were. She said that she'd get someone out to our house who was ready to work. I was calling for an estimate. She then told me that there would be a $69 service charge to estimate my multi-thousand dollar repair job. Forget them. If you can't send someone out to give me an estimate knowing that your company is price competitive, I can't and won't hire you. She didn't mention the fee for an estimate until she had taken 5 full minutes of my time. read more

The service provided by Wisler was outstanding from start to finish......from the initial phone call - I believe her name was Jennifer - to arrange a time and date for a service technician to take care of our problem .....to when Mark arrived at the specified time and resolved the issue........the customer service given, the work performed and the follow-up provided were excellent! read more

Needed two sinks hooked up. I had brand new supplies for the job. 69$ service call (completely understandable), but the total for approximately 1 hour of work came out to $405. My wife was the only one there during the repair and estimate. They did provide this estimate to her upfront, however that is excessive for 1 hour of work. Won't use again. On a positive note, they did show up when they said they would. read more

Wisler Plumbing renovated 3 bathrooms for us and provided assistance with choice of fixtures and cabinets, a detailed plan outlining every day of the project, professional employees and subcontractors who always arrived on time and quick resolution of any problem that arose. You can find cheaper plumbing contractors but the service and finished project were well worth the cost. read more

I called Wisler Plumbing after coming home to my mother's house and hearing/seeing what I feared was a burst pipe but couldn't isolate the source. The woman who answered was friendly and took down our information. The technician Joey came out that same afternoon (on a Saturday) and quickly diagnosed the problem as being HVAC related. He helped temporarily fix the problem by shutting off the water supply to the humidifier while explaining what he was doing and why. He was courteous, knowledgeable and professional and even made a recommendation for an HVAC repair company. He only charged the flat fee for emergency service, which was $69. I'd recommend Wisler. read more