Chance Baker was so knowledgeable and helpful. We purchased…read morea house 4 years ago, and it had an old system that was not very efficient so we looked into getting a new one. We got several estimates and they had the best price, and service we have ever seen. Thank's to Chance, Sam and all the guys.

The AC unit at our new home was making noise, with a summer heat wave coming. We contacted Baker…read moreHeating and Air. They were available right away to take my call, and scheduled a service visit within a week. We opted to purchase the 2x/year service package. The service person changed all the filters in the house, and diagnosed a failing part on the AC unit. He said the part would last awhile longer, but we decided to replace it anyway to avoid a summer emergency. The service person was knowledgeable and courteous. We will continue working with with them in the future.

David was able to schedule a shower repair on short notice, saving me from not having a working…read moreshower for my mother-in-law over Thanksgiving. His associate had to do more work than anticipated when there was no access panel and the wrong (non-copper) piping. David came to the house from an emergency plumbing job to ensure that I got to a work meeting on time. I had a great experience with Quality Plumbing Services.

I cannot put into words how disappointing this experience was. There was the initial meeting (aka…read morethe sales pitch) where David stated he is always on time and always cheaper than everyone. He quoted $1600 to run water lines from a soon to be installed water heater. I had a small project at another house that needed to be done first. Two visits from quality. The first David was an hour and a half late. Showed up and looked, quoted $250-270 and left but first made the comment he would count the visit as a free estimate. I had no reason to believe it wasn't a free estimate as all plumbers give that. Then the second visit, again over an hour and a half late, I text and asked when I could expect them. I was told one of his workers should have been here already. No notice, no update and certainly not notified this random stranger would be appearing at my door. Job was completed and the price tag went up. AFTER the fact I was notified. This morning I was supposed to have the original desperately needed plumbing completed. (It's been scheduled two weeks). I get a message saying he forgot to add in $180 For an install of the water heater. Then he tells me he can't remember job after job because he has so many. Before I can answer his barrage of text defending himself and explaining how his mistake yet again couldn't possibly be his fault, he left us hanging saying to go find another plumber. I hadn't said a word at this point other than questioning the charge. The comical part of all of this is that I live in Pulaski. My very first contact with him was asking if he serviced Pulaski. His answer? Yes. In his text rant today he advised I was pulling him 45 minutes out of his service area to give an estimate and because of that I should be grateful because he'd saved me money. My husband text him this morning from a different number and asked him if he serviced Pulaski... once again "yes". Which is it? Yes or no lol. (this portion of my review which was an opinion as opposed to facts as the rest of my review entails has been removed after receiving a threatening letter from a Blacksburg attorney representing David insisting I remove my negative comment. As David indicated this is a review site that he subscribed to and I am in fact giving a review. The service was not great and therefore the review reflects that. My response to his response: Regarding his response, since he chose to "out" me and call me by full name, something protected by this very site, I will respond to his claims. David never did any of the work for me. He sent over an unlicensed employee that earned wages of $14/hr. His claim of me only paying $300 for six hours (hours are not correct) seems substantial vs the $84 he would pay his employee for this same time period. He claimed I was so satisfied that I asked for other work. In fact the only other project we had discussed was on 9/12/2019. Two months before the single service provided was performed. I did in fact ask the gentleman that helped us if he was licensed if HE would consider further work, not David. David stated he never refused me any work when his exact text message was "Pulaski is a very long way from my service area. I spent over 45 minutes driving out to your location. I spent over an hour giving you a free estimate which I normally do not do. Then I spent another 45 minutes driving back to my main service area. I have already saved you money. I would like you to go ahead and find another plumber. Tried to add money to the estimate that was not written up: not only did David tell me it was absolutely necessary to get a water heater but told me for $1600 he would attach multiple lines to it to plumb a new bathroom. He told me to purchase a rheem performance 40 gallon water heater in the amount of $364. Not only did I purchase this by his direction but an additional $400 in supplies to complete the discussed projects.ordered .payed for. and waiting for the plumber that never came. David commented that my comments hurt him deeply. I assure everyone reading this that being promised punctuality always and told he always sticks to his quotes and then being left hanging multiple times, multiple quote changes and ultimately searching for a new plumber hurt me. An apology, a compromise or anything else that one could have expected from the "best plumber" could have left a better taste in this reviewers mouth but the facts stand. David chose to take a legal response.

Once again, I highly recommend Star City for excellent work at an excellent price. I recently was…read moreyellow-tagged by the water authority for high water usage. Within a day- at Christmas- Star City came and diagnosed the problem. Two days later (in-between day was Christmas) the problem was fixed. And the charges were significantly less than I expected. The two technicians were prompt, professional and courteous. Office staff is also top-notch, always compassionate, courteous and helpful. Highly recommended!!

Excellent quick service with superb results (for totally clogged kitchen sink) by two A++++++…read moreemployees, Travis and Lee. I can't thank them enough, and the cost was reasonable. I very highly recommend this company!

I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Nick and Jonathan did a fantastic job installing a new toilet. This company has always gone above…read moreand beyond my expectations. They do quality, professional work at a reasonable price and I will continue to use them in the future. Thank you to the scheduler (I forgot her name) for placing me on the wait list and therefore the work got done much sooner and on the very same day I put in the call. All of you are exceptional and much appreciated!

They service my home and rental properties. Great company to work with for quality work at a…read morereasonable price.

Just moved into my home and had several plumbing issues with water and gas lines that needed…read morerepair. AAA Plumbing gave timely estimate and fixed all the issues. They were careful and meticulous in their work, making sure everything was completed and that I was satisfied. I especially liked that Rick spent the time to explain everything, I have a good understanding of how everything is set up. I would definitely recommend AAA Plumbing to anyone looking for a reliable plumber who does excellent work.

We had a clogged main drain and a leak, they showed up, and had the line replaced and cleared in…read moreabout an hour. Couldn't be happier with the service. Very professional, and left some good pointers to avoid damaging our older pipes. Best in the Roanoke area.

wright way has installed my upstairs furnace and AC units and recently our downstairs AC. They…read moresell good equipment and the work is good and the prices are fair!! I highly recommend Wright Way HVAC!!!

From the owner: We are a local family owned and operated business who provides residential and light commercial…read moreHVAC and water heater repair and installation services, water heater, electric water heater, gas water heater, tankless water heater, water heater leak, energy efficient water heater, water heater upgrade, heating, cooling, heat pump, gas furnace, gas heat, straight ac, electric ac, gas logs, gas fireplace, ductless splits, rooftop units, hanging ac, hanging heat, commercial hvac, light commercial hvac, boilers, oil furnace, hvac inspection, boiler motor repair, emergency hvac service, furnace installation, central air, ac installation, ductless split installation, ductless split repair.

Tony is amazing. Knowledge and hard working. I kept waiting for him to blurt out a big $ amount…read morebut that was not the case. Honesty and integrity go along way. It was appreciated and you will always have my business. Thanks again, Tony Barry 505 South Farrell Drive.

Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Dustin arrived on time and cleaned our air ducts. I was so impressed with the service provided that…read morewe will be calling Dustin again for service if I could give 10 stars I would. Honest professional and top notch service thanks

From the owner: Been in the HVAC trade since 2012. Worked for companies such as Cundiff, Ostrom, and Comfort…read moreServices Inc. I've worked both residential and commercial equipment for 13 years and seen and serviced dozens of brands and systems including heat pumps, furnaces, boilers, mini splits. Also specialize in duct cleaning, filtration, humidification, and air purification. I can service and install water heaters as well. I've worked for good companies that take care of their customers by offering regular maintenance and honest work and bad companies that just want to upsell you and raid your wallet. I'm a technician first. Each call I go to I find the problem(s). Then offer solutions to repair the problem. At a fair price. Most higher end companies look at your system not only to find the problem but see other "possibilities" that could harm your system in the future. Although for some older systems this may be true but most of the time, they are just trying to scare you into buying things you don't need. They are trained to use "scare" tactics into frightening you to go with their overpriced equipment and hourly rate. I was trained to take care of customers the way I want to be taken care of when I need service. Not just to sell. You keep customers through honesty and integrity.