Black Goose Chimney provided great customer service. From booking the 2 appointments to the finished jobs, they were communicative, on time, and professional. Richard and Noah did a great job inspecting and sweeping the chimney. It had reeked when the sun hit it and when it rained. Noah cleared out a ton of pine needles, soot, and a dead animal that had gotten trapped. By the time they left, Noah resembled a chimney sweep from Mary Poppins. Richard and Mason returned the next week to install chimney caps, and clean the gutters since they were already up there. The caps are keeping out the rain, animals, and (hopefully) pine needles. Highly recommend Black Goose Chimney Sweep! read more

Paid $350 for inspection and cleaning of free standing wood stove and chimney. Inspection found a repair is needed. All service was then stopped, cleaning never happened. Waited more than three months for an estimate that was more than $16,000.00. A new stove and piping could be purchased for the cost of those repairs. These supposed deadlines faults did not happen over a year, past inspection have not indicated what this company has. I find that a major concern. Its is not that I believe the other company had not done their job but that this company is taking advantage of customers. Sadly, I would not recommend this company. read more

We needed interior chimney cleaning and repairs to our exterior chimney. The Black Goose folks all were very professional, knowledgeable, proficient and price reasonable. I would highly recommend these folks for all your fireplace and chimney needs, you will not be disappointed in their service. read more

Wow. I haven't even had them come out yet, but I did call and have to redo my appt because i couldn't get off work. The receptionist was one of the rudest I've ever spoken too, and I kept having to ask her questions. Get a new job if you hate it that much. I'll update my review AFTER they actually come out. I have a feeling I wont be using them if the are anything like her. Updated: Never had them come out...They got my appointment time mixed up, and never cancelled or rescheduled. Guy called me. He was already at my house, and I wasn't there. There is one receptionist who was amazing, but another who was terrible. She is the rude one who didn't reschedule me. I'm only updating this review because I got an email asking me to leave a yelp review. I'm not happy that my $100.00 to have them are if my gas fireplace could be turned back to real wood, wouldn't be refunded at all if it was found out that I could not do this. I'll find another place. I don't want to give my money to someone who can't guarantee work, and has a rude receptionist. If I have an issue, and have to call, why would I want to speak to her? If she can't reschedule my appointments correctly, so I really want to have to miss another days work to wait for someone who isn't coming out because they messed up? No thank you. read more

Professional, competent, and courteous, arrived promptly at appointment time, what else can I say. They were fast and thorough at the task of sweeping the chimney out for my main wood burner. Were knowledgeable about my wood burner and advised me on best practices for storing fire wood and selection. I couldn't be more pleased and will definitely be using this company again. read more

Bought a fixer-upper house by chance; pre-purchase home inspector used a flying drone to inspect my chimney instead of physically getting on the roof. Was told minor repairs needed, low cost. Called Black Goose out to do the indicated repairs. Once actually up on the roof Black Goose (Howard) found serious damage to our chimney, including mold, cracks and flashing issues. Took pictures, took the time to explain what the pictures meant, and suggested the repairs required, and the time required. Highly recommend Black Goose Chimmney Sweep Service, they are knowledgeable, professional, courteous and worth the money. Howard and his crew helped us check off one more item on the list. read more

Excellent quality work. Our house has 4 separate chimneys, and we were having issues with birds and wasps nesting. Sometimes we killed as many as 75 wasps per day in the house during the fall. Black Goose recommended exterior dampers which seemed to have solved the problem. Their workers arrived exactly when promised. Highly recommended. read more

Black Goose Chimney Sweep just did work on our chimney. We were getting an awful odor in our family room from the fireplace, especially when it rained. Black Goose put a clean out door outside and another damper at the top of our chimney to prevent rain/etc. from entering. Apparently, there were dozens of dead birds in the chimney, so everything was cleaned and deodorized. We are very pleased with the work and felt the price was reasonable for all that was done. The smell seems to be gone (Hurray!!). We will know for sure the next time we have a heavy rain. I will not hesitate to call them again for future work and based on our experience, would highly recommend Black Goose Chimney Sweep to others. read more

Called to have one flu cleaned and to find out about the smell coming from another flu into living room. Did not clean flu called for claimed there was a bird nest in flu and to call exterminator first. Said the other flu had not been cleaned well and needed to be cleaned again. Flu was cleaned and some deodorant placed above the flu gate. Called today the chimney is reeking and a lot of excuses was made and no interest in pursuing the issue. If you need a chimney sweep I suggest you try elsewhere. read more

One star is too high for this company! Very unprofessional. After waiting almost an hour for technicians, I called home office to learn they were still 30 minutes away. I had to return to work, so we rescheduled for today at 10 am. After 30 minute wait, I called to be told they are "on the way", only to be called back in 10 minutes, to say it would be closer to 11:30 am. I cancelled and found another chimney sweep I hope to be reliable. Last year, we used them and foreman of the crew ran out of invoices and had to use my copier to create an invoice. Dealing with this company is like guest starring in an episode of The Three Stooges, but paying them for my time! read more