Great service! Informative, easy to deal with, communicated updates and delivered on time.read more

Excellent service, had an issue with a dryer purchased but they promptly replaced, happy with the…read morereplacement and the people involved through the whole process.

Four years ago we bought all our appliancess-Subzero,Wolf,Cove, a Kohler sink, faucet. Every…read moresingle appliance is broken and parts unusable, the sink is stained and uncleanable and today the spray part of the sink faucet quit working and I'm furious!! There is no repairman in the area and of course the showroom can't help you. DONOT BUY THESE PRODUCTS!! Read reviews. These appliances are not what you think they are.

My husband and I came in the showroom last week. We let the receptionist know we were shopping for…read morea complete primary baths worth of fixtures and that we needed some help. She told us that someone would soon be with us and to begin looking. Despite being the only customers in the showroom and 5 employees seated at desks throughout (not one of whom even looked up to greet us) no one ever approached us to help in the 15 minutes we waited. As we left, a women ran and opened the door offering to help us. It was too late at that point after we were tacitly ignored for nearly 20 minutes. A waste of time for us. We will not return and have found another business in town who helped us find exactly what we need. They understand customer service. Ferguson most certainly does not. Wish I could give zero stars as they gave zero effort to helping us.

This is based on pick up. I placed an order after midnight and they had already fulfilled it by…read more0500. Plenty of parking near the entrance and they gave me a barcode to scan for the locker and it popped open as soon as I scanned it. Everything was packed well and I was in and out in less than a minute. They even put a thank you card in the bag which was nice. No staff interaction but the pick up locker was a breeze and recommended.

Poor customer service- not all, some employees were very nice and helpful. But the overall…read moreexperience was poor. Condescending customer service employee. Walked out immediately and sold my Home Depot stock Edit: I didn't sell my shares simply because of this experience. I was restructuring my portfolio and closing a decent return for the stock. But man it made me feel good and made me feel like I was accomplishing something. The satisfaction will be short lived and most likely not lead to any sweeping corporate changes. and here I am now posting on yelp. I should prob find some hobbies.

The very first time I visited this store was when I needed to make copies of some keys. I remember…read morehow well I was treated. Since it was my very first time shopping there I was invited to become a member, downloaded their app, and did so and the keys ended costing me almost nothing for using a coupon one of their helpful employee gave me. But what I remember the most is how well I was treated. Since then I enjoy visiting their stores for most of my hardware needs. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And this ACE Hardware Store on 2303 Williamson Rd NE, in Roanoke, Virginia, is a perfect example. ACE ultimate goal is "to be the most helpful hardware store for customers, offering quality products and convenient shopping experiences with expert advice." Through personal experience I have found out that their employees go the extra mile for its customers. And they have such a variety of products, that throughout the Seasons I like visiting the store because you never know what you'll find there. Anything from pumpkins to local honey during this time of the year. As a matter of fact, the other day I had to make a gift of local honey, and here is precisely where I found it. As soon as I walked in a friendly young lady greeted me, welcomed me to their store, and made herself available to help me find anything I needed or was looking for. I could see why their slogan "ACE is the place with the helpful hardware folks," was very true indeed. As I walked through the store I was amazed at all the different products they had in such a limited amount of space compared to places like Home Depot and Lowe's. And their prices if you add the excellent service you get are not bad at all. The service they provide is extraordinary. I read in one of their ads that if you purchase one of their large barbeque grills they will go out to your house and put it together. I invite you to view my photographs accompanying this review to get a better sense of the place and give them a visit. It is by supporting local stores like these that we can show our appreciation for their service and the great contribution they make to our community.

The best service and selection. The only issue is there are two parts to the store and half is…read moreupstairs. Rough for a disabled person. Go to the back for that entrance and not the front worn the iron pan out front. They are super friendly and can explain anything to anyone. Fair prices and personalized service. These people know what they're talking about and not just bodies in a store.

As I'm on my journey to eliminating as many toxic products I use, bedding was a big item. The…read moregentleman who owns the store has a ton of youtube videos with extensive information and you can certainly tell, he wants you to know the the truth about the mattress business. He goes into details and is able to back his words. Decided this is where we would buy our set. The online store takes a second to figure out as far as which mattress to choose. Its a little tricky for me because, I'd rather be at the store and test them out. This company is too far away to do it. I called to the store and the owner helped me with questions and was really nice. You can tell he really cares about people. I took a chance and ordered the middle firmness. It was easy to put together but I didn't have a good night sleep for about two weeks. Seems like my body needed time to adjust. I do feel like I needed 1 level softer but after the 2 weeks its been fine. Hubby went hard core ultra firm and is absolutely loving it. I plan on ordering the topper which is essentially 1 individual layer you can buy a la carte. I definitely recommend this mattress and if you have a chance to visit the store, even better.

Purchased a mattress from them in April. Was told by costumer reps that it was in transit for over…read more4 weeks (I am a Roanoke native). When mattress did finally arrive, there was obvious damage on the box and a tear that went all the way to the mattress itself. Customer service tried to put the blame on me. I looked into the company and they have a very negative presence online. Abusing and berating customers is their thing. The company is run in a way that not align with my Christian values and I'd implore everyone to do proper research before making a purchase

Hello! Yesterday, my sister and I went to Home Depot to buy some flowers. The flowers themselves…read morewere in good condition, but unfortunately, the customer service was not. The employees working in the outdoor garden area kept looking at us like we were going to steal something. We literally had a credit card out and were clearly shopping. They continued staring at us the entire time, and honestly, it made us feel really uncomfortable. I know we're young, but we've been to plenty of stores and have never felt so judged or looked down on. I understand employees have to keep an eye on things, but there's a difference between being attentive and making customers feel like they're being treated as suspicious just because of their age. I probably wouldn't recommend this location to younger customers based on our experience. Hopefully, the customer service improves because the flowers were actually great.

Brian K. helped me tremendously Thank you for all your help…read more!!!!!! He was so Kind and Patient