I've used Ostrom for the last few years and highly recommend them. They have always done a great job.

Dan R was great! He provided courteous, professional and excellent service! Thank you Ostrom for always coming through for us! read more

Layne and Matthew came out and quickly discovered what our plumbing issue was and promptly fixed it!

old wiring AND faulty GFI prevented washer from getting electricity noticed it at 9 am called Ostrom Michael A arrived before noon was fixed by 1P he was personable and shared useful info with us Ostrom has done quality work for us for years they arent cheap but they are worth it read more

SCAM: organization does extremely poor work. --- Buyer beware --- Made mess of my property and NOW says it my responsibility to correct. read more

We had a very positive experience with this company for our HVAC replacement. A special thank-you to Darin, who took the time to explain everything clearly and answer our questions. His patience, knowledge, and friendly manner helped us feel comfortable and confident throughout the process. We truly appreciated the service and would happily recommend them to anyone considering an HVAC replacement! read more

Jeff did a great job installing our Tesla charger. Professional, knowledgeable and honest. Prices aren't cheap but they are fair. they do good work. read more

Had to give y'all a call back after my washing machine wouldn't drain and Dustin and Issac were amazing!! Super friendly and very diligent. Problem solved!! read more

They installed a new Lennox heat pump after my trane unit failed. Extremely happy with the entire process including the install team.

They use scare tactics and sales pitches to try to upsell you and charge you multiple times what competitors charge. They will dispatch someone quickly but will then use the urgency of your need to overcharge. The dishonesty is repulsive. We had an issue with our main electrical breaker, and they charged us $250 to turn it back on, then tried to sell us a $9000 installment of a new electrical box. Needless to say, we are looking elsewhere for services. read more

We have been so pleased with the technicians from Ostrom. Today was our second time engaging the company. Jeff and Eddie came out and solved our electrical problem quickly and professionally. And they are so helpful, informative, and knowledgeable about their craft and about the world at large. And very, very nice and interesting. Thanks! We will definitely call Ostrom again. read more

I called this morning because our air conditioner fan died. Toby came out and discovered the problem, went and got the part and had it fixed by afternoon. They always answer and are very professional. They have great customer service. read more

My wife and I moved here in 2022, and bought a fixer-upper near the Reed Mountain Preserve. The people at Ostrom have been wonderful on helping us restore this house with both major plumbing repairs and replacements, and correcting the D.I.Y. electrical wiring that caused previous electricians to throw their hands up in dismay. Jeffery C, Madison, Logan and Hayden installed new wire, repaired various kluged up circuits, installed GFCI in our kitchen and basement, and corrected the D.I.Y. properly. We have the inspector coming Monday to sign off the permit for all that was done. Experience had sadly taught us that work that cannot get inspected and permitted probably wasn't done correctly. Well worth the money, knowing the place won't have electrical issues! read more

booked a complimentary household electrical safety check and the two electricians were professional and thorough without pushing anything like salesemen, just reviewed an itemized list of potential services and after answering questions left without trying to get anything on the books. we will be booking electrical services with them read more

Matt and Xavier were great. Hardworking and polite. Finished installation by the time they promised.

Great work, fast pace. Good explanation on procedure and costs. Reasonable costs. I see why the neighborhood web site recommended them. I'll do the same . Roger Waring read more

If I could rate them less the a one I would. This company is very dishonest. The service manager will not tell the truth about anything. The don't care about your property and the are three times higher price the competitors. read more

While I appreciate this company for making it out to my rental in a timely manner and addressing a clogged toilet, there are just some things that don't sit right with me and I think people need to be aware of. #1- they were called for a CLOGGED TOILET. I (the landlord) was not able to be present during the repair. Instead of just addressing the issue at hand, they walked around my entire house to include the basement and pointed out to her several things. ("Water pipes needed to be completely replaced, along with all the sewer lines", etc). I've had repairs done on the sewer lines last year and had a clean out installed by another company. This is totally noticeable because it looks brand new. The sewer line is fine. #2- i believe this was a fear-mongering tactic used to try to get more work and money out of her. Taking advantage of her not understanding these things. Again, they were called for a clogged toilet. Not a "broken water line", not a "backed up sewer", none of that. #3- the fill valve in the toilet needs to be "repaired". They quoted me $400 to repair a fill valve, flapper and supply line. This is absolutely OUTRAGEOUS!! A total rebuild kit costs $30 at Lowe's. They told her that she would need to replace the entire water tank as well. *** Can I just mention that a brand new toilet costs $100 at Lowe's??*** This is really sad and honestly criminal. I hope to god that you don't try this on anyone who doesn't know any better. I've been around this type of work my entire life and never have I EVER seen this kind of pricing. Absolutely not happening. Reevaluate your prices and be honest about what you're doing. Thanks for responding and unclogging the toilet quick, though. I do appreciate that. read more

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THIS COMPANY WILL RIP YOU OFF!! 1800 for repairs, with 2 different service calls, that did not fix the problem. Another company fixed the problem in 10 mins for less than 300. Ostrom is offering nothing back!!!!! read more

I so appreciate the service we just received - honest, straight-forward, and friendly! No effort to try to make the problem bigger than it is; simple advice provided; and assurance that the problem was identified. read more

I called around 3:30pm on Saturday before our big snow storm that was set to hit on Sunday and made an appointment for Monday morning. With all the snow and ice I 100 percent expected the appointment to be rescheduled because we got a good amount of snow here in Buchanan. To my surprise Monday morning around 11am Dan R. Was knocking on my front door. He braved the roads and cold weather to come fix my kitchen outlet that we changed out and could not get to work (old house, many old wires, really confusing). Dan R was so kind and caring and did not in anyway make us feel dumb for having this problem. In fact he put us to ease about our lack of experience with "rat nest wiring" in our home. Dan R was fast, thorough, and extremely knowledgeable. I love having this company on speed dial. Thanks Dan and Ostrom, you saved the day again! The Hyltons read more

Was contacted today Sept. 16 by Ostrom and they offered to reimburse me some of the charge. I informed them the service was good except their rates were still high. Was told that some of the rates (40%) went for other expenses than the labor. 30 days warranty for labor. Amanda was very polite. read more

We need a simple washer change on our kitchen faucet and their charge was going to be 400.00 to do this?! We are long time customers who will never come back. I thought the man had to be joking. I am not laughing or paying that. read more

We needed repairs on our HVAC system. An employee (Thomas) from OSTROM Electrical , Plumbing Heating & Air Conditioning arrived. I can't say enough about this extremely personable young man. He was able to give options on possibilities of what repairs we could do or perhaps replacing the entire system. This unit is very old and basically on its last leg. We have used and will continue to use this company for future needs. Their employees are top of the line. They are well trained, knowledgeable and efficient. I trust that they will continue to provide first class service. read more

Ostrom did my annual evaluation of my HVAC and detected that my old furnace was leaking a little bit of carbon monoxide. It was recommended that I replace it with a new one. Since my A/C unit has aged and not performing as it should I decided to replace it also . Replacing both at the same time cost less. Today, October 21,2024 both were replaced by two of Ostrom best technicians, Chris and Jimmy. They did an excellent job that displays their expertise. They are extremely respectful and know how well to treat their customers. Their technical knowhow and their customer service are excellent. Undeniably they are a good asset to Ostrom. I'll say "BRAVO" and thanks to both Chris and Jimmy for a job well done. They also clean up the whole area of work before leaving. read more

I was very satisfied with the service that Ostrom gave us. The first appt was due to a blocked drain. Tyson and another guy came out inspected and worked to clear the pipe But was unable to And thought the pipe may had broken in the floor. Tyson suggested a guy come out the next day to scope the pipe to see what he could determine. Nathan came out today and scoped and also snaked it again and was able to clear the pipe! No break! We were so thankful. Honesty is the best. These guys and company could have told us we had a break and Dads floor would have had to come up to repair the pipe but they were honest! We are so grateful to Ostrom and these nice guys. We will use again and tell others. Always continue to be honest it goes a long ways! read more

Do not trust, go elsewhere. Technicians were cool and informative, but sketchy business practice. They stated they would diagnose the problem for $89(the only thing I requested). Once they came back to me, they had gone ahead and fixed the issue without consulting myself or letting me know price /anything (unethical in my opinion).... which was only putting an electrical wire cap on 2 loose wires. What was suppose to only be a diagnostic to only inform me of what the issue was turned into a $300 shakedown. Lesson learned! read more

They offered financing, I was approved for $15k and they made sure they got every dime of it too. They replaced my oil furnace and did an electrical panel upgrade. They didn't get a permit for the work before they started, they only offered to get one 3 years after the work was complete. The furnace and AC unit have been nothing but trouble since it was installed. One problem after another. 2.5 years after installation the air handler fan went out. It's been around 3 years since that was replaced. Well guess what, it's making the same noise again. They told me when I got the quote I was getting a Trane system, come to find out after all is said and done, I got some kind of cheap builder grade system. They left gaps in my return line, now my filter has to be changed every couple of weeks. They have a banner on the side of their truck that says you don't pay unless your satisfied. Well they took the money before the job was even started so that statement is a lie. read more

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Water heater leaked on Christmas Eve resulting in having to turn off water. We have been customers of Ostrom's for almost 12 years... until now. We called Ostrom's and explained our emergent request. We were given "an appointment" for Tuesday!! Because they do not have 24/7 coverage. So, I had to call another company who was in my house within a few hours! How does a plumbing and air company not have emergency on-call numbers or after hours??? I loved this company and the people who have helped us in the past. But, I need a reliable company that will service after office hours. read more

Did you know that they're competitors won't come to your grandmother's house if the house isn't in your name but ostrom's will did you also know that ostrom's service call fee is less than half of all 3 major competitors. So can you guess who I'm going to ask to come out and replace my HVAC? Ostrom's. Literally waiting for their call like a little girl. Thanks for fixing my grandma's tiny little pipe when I called and not making her call to do it. Thanks for making her feel comfortable, thanks for coming out when the house was in her name when I called for her, and thanks for having such a low service call fee. Let's do some more business. read more

My experience with Ostrom was amazing. Scott O the electrician replaced the electrical panel Dairn S and his partner replaced my furnace, AC unit and thermostat were they perfesstional and courteous they did an amazing job that was quoted in an courteous and professional manner. They have friendly staff, friendly service people, and Alex P made it all happen!! read more

Happy with the service! Nathan and Ryan did a great job! Kitchen sink wasn't draining properly! Thanks for taking care of this for us!

If you look up the meaning of "you get what you pay for," you should be directed to the website for Ostrom. First, the bad: yes, they are expensive. But after dealing with many different contractors in the area for over 20 years, I now always call Ostrom. Here's why: 1. They are the most professional group in the area. A human always answers the phone, day or night. Service people call before they arrive, introduce themselves and let you know they're on their way. When they arrive they are well-dressed and respectful. They ALWAYS show up (!!!). And in the rare instance that they're going to be late, they'll call and let you know that. 2. They do excellent work. 3. They leave the place clean and tidy. If you buy everything on price only, don't bother calling Ostrom. But if you value your time and peace of mind, there's no other place to go in the Roanoke Valley and environs. read more

I wanted to be sure to post a review for the excellent service provided to me by Ostrom electric, plumbing heating and air. I had electric, hvac and plumbing work recently completed and I am very pleased overall and happy to recommend them. First their office staff is great, courteous and friendly and in good communication with those in the field. Next, the work was scheduled without problems. Third, the skilled technicians all did great work, and I want to personally thank Scott and Andy and Isaac/electrical; Layne and Dustin and Hunter/plumbing; and Thomas and Chris, Conner and Eric/hvac. You were all very professional, focused, tidy and again, did great work! For any future needs, I am happy for these same skilled technicians to return to do any future work that I need. Thank you very much, Ostrom! read more

Called to get a quote on a 30 minute job (220v so I didn't want to risk it) and was led to believe it was a VERY big job. Was quoted an insane amount but considering how much it was I was obviously in over my head. After 45 minutes they were done and I was dumbfounded. I was given an insanely overpriced list (20x the retail price) of things they used and was told goodbye. I called and was given a discount, but 700-800 dollars for 30-45 minutes worth of work is highway robbery! All that was done was a 10 foot 220 wire (NOT EVEN AN OUTLET) was run from my electrical box. All they did was swap out a breaker, screw the leads in and run the wire across the ceiling in my unfinished basement!!! This was a $75 job tops. I don't care about how they do special flat rate pricing or whatever, all I care about is the fact I was charger 10x the amount that is fair. read more

Plumber broke off a part when attempting to repair the shower. The estimate was under $300. By the end of the adventure, the total was $1282.02. When one feels cheated, they should warn others. read more

Fantastic service and the finished work invoice comes within pennies of the estimate or less. We've used Ostrom for several larger jobs after dealing with other area services and being sorely disappointed. Couldn't be happier with both the customer service and the work performed. Prompt and professional. As for the cost, it has always been reasonable for us and... you get what you pay for. read more

Incompetent. Heat was out during very cold weather. After looking at the furnace, we were told they needed to order a part. They charged an extra $100 to expedite delivery of the part. They came back 5 days later on Thursday, after our heat was out during February, tried the part only to discover that they never needed to order anything. Had they been even remotely competent, the issue could have been fixed quickly on Saturday. DO NOT call them. read more

I really appreciated this company when they sent someone to repair three non-functioning light sockets in my basement. Because the work was so quick, he only charged me for the $38 service call. And he did not try to sell me any kind of maintenance or service contract - thank heavens, because there is nothing that guarantees my never calling again faster than a "sell job" to buy something I neither want nor need. The company was pleasant to deal with on the phone, and prompt about showing up. I would absolutely use them again. read more

I cannot say enough good things about Ostrom. They undertook the move of my laundry room from basement to first floor to ease my mobility issues. Electrician Tommy and his apprentice, Plumber Cameron and Turner, and HVAC technician Kevin completed this job, which took a day longer than quoted, but the job remained a flat rate for everything. Plumber discovered a boiler hose in crawl space that had become disconnected. HVAC technician came out the next day and repaired the hose at a very reasonable rate. Plumber discovered a drain outside the basement door was clogged, and they cleared it. I purchased the Service Partner Agreement for a year of quarterly maintenance calls at a very reasonable rate. I will continue to call Ostrom and suggest others do the same. read more