Love this team! John, Page, and the rest of the gang are amazing people with the sort of work ethic…read moreand passion for service that you want to see in any business you're going to invite into your home. They approach their work with empathy, which matters when you're dealing with the sort of day you certainly didn't expect after a storm, fire, etc.

From the owner: We offer residential and commercial remodeling, immediate emergency response services, and…read morecomprehensive disinfection, sanitization, and air quality solutions. Our experts specialize in restoring your home or business from storm, fire, and water damage, mold removal, and contents cleaning and restoration. Most importantly, our team of industry-certified experts approach every job with empathy and compassion for those who have suffered a property loss. We provide the close touch of a locally owned and operated business, built on the foundation of the second oldest and largest property restoration company in the country. The Paul Davis team has been rebuilding communities since 1966. We are also highly-qualified General Contractors who have gone through the rigorous screening and certification process required by the insurance industry, so you can also trust in us to help you rebuild or remodel your home or business to like new (or even better!).

I had to postpone my project but, this business is the first we will call. Loved the clarity of…read moreexplanations and the swift response and follow up. Professional business. They take the guess work out of what a customer should expect. Very assuring to know that you some folks care about the consumer. Thank you

I hired this company to clean my carpet. They came in and did so, but arrived late. They assessed…read morethe carpet, declared that they could not get out most of the stains, and then proceeded to clean the carpet. They paid little attention to actually working to address the carpet issues, and acted like they just wanted to get the job done as fast as they could, and not as good a job as they could. They did what they said they would do, clean the carpet. As far as being focused on doing as good a job as they could, not even close. If you have a newer carpet with no stains, this bunch will do. If you have an older carpet, and/or carpet stains, these people could care less and you might want to look elsewhere.

Great business who really cares about the wellbeing of the customer!!! Great at water restoration…read moreand mold remediation

We hired SERVPRO to clean up a backed up pipe in our basement. Before agreeing to the work, we…read moreasked how much it would cost and were told it would be covered under the $500 deposit. We paid the deposit, then the crew came out. When the crew was there, we asked for a specific quote before starting the work. The manager then came out to discuss the work, and we again told him we needed a quote before starting the work, and were again told it would be covered under the $500 deposit. At the time, we were worried about a couple things. First, they charged a $500 (non-refundable) deposit to even come out. Second, they would not agree to a cost before starting the work. We debated cancelling the service then and doing the work ourselves, but feared losing the $500 deposit. So we signed the paperwork without an estimate, going on their word that the work would be covered under the deposit. They finished the work and about a week later, we received another bill for additional cost beyond the deposit. We then spoke with the office to try and resolve the additional cost, but were told no. We then received a call from Curtis, the manager, and were told that "they never would have told us the work would be covered under the deposit" and were given a cheap anecdote to justify the practice. After telling him we weren't happy and would be "burning the company image with everyone we know" he responded by saying "no problem, we'll get our money anyway." Beware of a few things with this company. 1. they hook you into using their service by making you pay a $500 dollar deposit before even coming out. 2. they will not agree to a quote before doing the work. 3. they will send you a bill for additional charges after the work is done. Steer far clear of this company. We've filed a complaint with BBB for SERVPRO of Roanoke County's very shady business practice. To SERVPRO of Roanoke County, you convince yourself that the way you conduct business is fair and correct, despite repeated claims that you're conducting yourselves in a poor manner. Specifically to Curtis, you need to learn some self control, losing your temper at the first sign of negative interaction with an irate customer is poor.

I was quoted a price of 600.00 dollars for a townhome of 864 sq ft. Others quoted a reasonable…read moreprice of 190.00 to 210.00. Bathrooms and the kitchen don't have carpet. I wasn't impressed with the person I spoke to. Will hire someone who is more reasonable.

From the owner: Chem Dry of Choice provides Carpet Cleaning, Upholstery/Leather & Furniture Cleaning, Carpet &…read moreUpholstery Treatments, Water Damage Repair & Restoration, Pet Urine & Odor Treatments, Oriental & Area Rug Cleaning, Tile, Stone & Grout Cleaning, Stone Polishing and even Commercial Carpet Cleaning. We use a Green Cleaning System that is Eco Friendly and Non-Toxic.

Great quality of work and very professional. VBR completed the work in a timely manner and fair…read morepriced.

From the owner: VBR focuses on quality of work rather than quantity. Customer service is the main priority during…read moreyour experience.

Very disappointed with my experience. I contacted [Company Name] for a quote and provided all the…read morenecessary project details, including my address. I waited three weeks for a simple response, with no confirmed appointment and no follow-through. Despite multiple attempts to follow up, no one ever came out to look at the job. It felt as though the company may have assumed I wasn't serious about the project or didn't have the budget -- a disappointing and unfair assumption if that was the case. Regardless, the lack of professionalism and basic communication was unacceptable. I can't speak to their quality of work because they never showed up, but based on this experience, I would not recommend them.

Extremely prompt and efficient; had the work done quickly. I got somewhat cheaper quotes after the…read morefact, but these guys were really snappy about getting the job done and I'm glad I had them do the work. Happy with the result, good attitude, polite, and they didn't mind my questions.

Very professional services and quality work. Great communication and value. I highly recommend…read moretheir services

I was very impressed with MCN Construction. They promptly responded to my project request for roof…read morepatching on Yelp. They then followed up multiple times when I was a bit slow to respond. After that, they took the time to schedule a free estimate, during which they even caulked some obvious but small holes in my roof, free of charge! Finally they started work three days after completing a very reasonable quote. They showed up early and worked effectively and efficiently to finish the work the same day! They took time to show me exactly what they were doing, and took great pictures and video in case I missed anything. I cannot wait to use MCN again for my next project! (For reference, I chose the shingle color!)

I have a property in Roanoke, VA that continually had issues with mold, mildew, and algae. Mark…read moreoffers a Nano Technology sealant that prevents future organic growth on exterior surfaces. I was tired of hiring a pressure washing company to come out every year to clean my rental property. They came out and professionally cleaned and applied their sealant and now I don't have to worry about annual cleaning fees because his sealant comes with a 10 year warranty! I wish I knew about this company years ago!

From the owner: At Austin & Sons Surface Protection, we deliver one-time, 10-year surface protection using advanced…read moreNexaNano™ technology. Unlike traditional sealants, our treatment penetrates deep into concrete, asphalt, wood, vinyl, stucco, and brick—protecting from the inside out. We start with a hot water pressure wash for maximum absorption, use eco-friendly and pet-safe products, and back every job with a decade-long warranty. Serving Roanoke, VA and surrounding areas, we’re a family-owned business committed to protecting your property and saving you money on long-term maintenance.