The salesman was great!! The team they sent out to do the actual install.....not so much. The reg…read moresize windows went well, but, we live in an older home & some of the windows had to be cut out to install. We had just had gutters replaced, they dented the gutters with their ladders. The clean up was not done well. They trampled our rhubarb plants & it was a VERY bad experience. I had always heard such great things about Window World, but if I ever need other windows, doors etc, I will not choose Window World to do the job. They did give me a discount f ($200) and get a service guy to come to recaulk the windows & replace one of the downspouts they bent up. But it was a very unfavorable experience

had 3 seperate jobs:…read more 4-5 Stars: Replacement windows: Nice, friendly crew leader. Difficult conversing with crew. Did a good job. 5 stars. Replace french doors with slider to deck: Nice, friendly, professional installation. 1 star. Replace front entry system (door, side lights, transom window.) Nice, friendly, incompetent, appeared inexperienced crew leader, B-. Crew member often answered questions when he didn't have an answer. He was more interested in getting paid than quality control and doing a good job. Door handle put on crooked. Corrected when I brought to his attention (after payment.) He thanked me for noticing it because he didn't and he would have felt bad leaving it like it was.) I questioned caulking on outside. He said it couldn't be fixed. Caulking on inside of door (foyer floor against tile) was so bad. Totally unacceptable, unprofessional, lack of self pride in work. Also, door wouldn't lock from inside. WW send Don Southern out to satisfy my complaints. Don is a great employee. My satisfaction was most important to him. He cleaned up caulking on inside as best he could. Fixed the door lock. On his own came back to cover the caulking with toe molding. Had to come back to work on fixing the calking on outside. Don was the only one to salvage this unacceptable mess. Bottom line, crew leader should have quality control and fix obvious messes, or bad installation. Not recommend WW for this type of service.

I reached out to a couple of places but this one was very responsive. They immediately booked…read moresomeone to come out and do the assessment. Assessor sat down w me and went over a couple of options. He showed med videos and brought samples of the material that the door was made out. Then, Ms Carla was very communicative to walk me step by step of the process and answered all of my questions. She communicated via email, text messages and phone calls to always keep me informed. Someone came out again to take final measures to order my new back door. Kyle came out and did an outstanding job in an efficient manner. He was very pleasant and professional. The value was great for the quality of the service, time efficiency, and reliability of their product. I would recommend them to anyone if you are thinking about replacing a door. I rated them 5 out of 5!

The contractor group was very professional and did excellent work…read more There were issues with the communication and rescheduling which happened 2 or 3 times. This was our only frustration/complaint.

Our house burnt down and we have been looking for a replacement front door. John Evans helped us…read moreout tremendously with a beautiful door at a great price. This is the second time we have bought doors from this company. And can't say enough good things about them! Thanks again, John! Dave Yaun

In 2008 we hired National Window and Door to replace 16 windows in our 25 year-old home. The job…read morecost about $5000. Installation took two days. The installers were short tempered and complained that the windows were sized incorrectly. The job looked good from the ground when it was finished. We paid the company and parted ways. Two years later we decided to re-side the house and found numerous problems with the install. The most egregious was how they compromised the structure of the house by cutting out the jack studs (structural members) in several rough openings to allow the incorrectly sized windows to fit. As a result, a few of the headers (beams holding up the roof) pulled into the window opening. Pictures of the cut jack studs and resulting damage are available in our Angie's List review, or from me on request. We hired an engineer to consult on the fix. When we confronted National Window and Door about the problems with the install, we got nothing but a run-around. If you hire this company, please pull your own building permit and have the building official check their work. They can't be trusted.

Tim came to our home and we went over everything. I did my research and asked very specific…read morequestions. Tim had the responses, he was very knowledgeable. Christina at the office kept me updated and made the appointment. Mario and Avery did the installation. 2 days 18 large windows no mess, no problems. This company is top of the line. Pricing was very reasonable. If you are looking to replace windows, look no further.

Those Window Guys are Terrific!! We had a damaged window above the garage in the attic that was…read moreextremely difficult to access. Mo drop down latter, a small hole, no interior lighting, and no supporting floorboards. Bill accepted the challenge and somehow made his way to the window to measure for a replacement. A few weeks later the new window arrived and Bill scheduled installation at a mutually convenient date/time. Again, he made his way there and successfully replaced the damaged window. The charge was far below our expectations and professionally completed very quickly. We will continue using Those Window Guys while we live in Salem, VA. They should be your first choice for window replacement/ repair!!

I went with Ruso Installations for gutter cleaning and am very pleased with how the job turned out…read more Ruben was responsive to messages, and he offered a fair price. He and his associate got all the leaves and debris out of our gutters and cleaned everything up in about an hour. He also texted before/after pictures so I could see how the job went. I would not hesitate to use this company again.

RUSO Windows & Gutters did an amazing job installing my gutters. Ruben, the owner, is professional…read moreand really knows his stuff. He explained everything in detail and patiently answered all my questions. He quoted me a very fair price and honored it (unlike a lot of contractors that try to jack up the price after starting a job). Ruben takes pride in his work and is dedicated to making sure his customers are happy with the end product. I definitely recommend RUSO.

Requested Cook to update my screened porch. It was 25 yrs old and we had a leak from roof after the…read moreice storm this winter. Daniel and Christian did a great job correcting the roof, new screens and other updates. They also did a great job cleaning up afterward. CSW had done the original screen porch and we feel they use quality materials, listen to your needs and are easy to work with.

Refused to sell me a replacement part and tried to sell me on a service call for a simple…read morereplacement. Bad business practices. If I could give one star I would.