We paid them to install 29 windows, new doors, new siding, and new gutters back in July of 2010. Our savings was wasted on this company. Twenty Five grand toward terrible quality; more importantly, terrible customer service.
We did diligence and drove to the showroom, looked at the floor samples, brochures, etc. And hired them. Below is a copy of most of the complaint I posted on Angies List.
As they were doing the siding we kept complaining of the quality. Nothing was consistent with the siding. Four different men did the siding and they all had their own way of installation. They left pencil marks, the siding was not cut even and there were gaps. They broke things like our sprinkler. We complained and complained and they kept coming back out to fix it, but they could not get it right. I finally said forget it. See my Angies list review for photos.
Since the replacement of the new Seaway windows, we actually hear more noises from the outside. But how could this be when we were told the new windows would "reduce the noise". The window felt is still uneven to this day and a few of the screens are uneven and thus, bugs are moving in rent free. One of the windows installed had to see rain first before we knew it was not sealed properly.
The gutters were purchased on the premise they would keep the leaves off. Ha! Only if there is a "strong wind" is what we were later told after complaining. Wanna hear something funny? When they installed the new gutters we paid for they attempted to tie them into the older drains that flow down the house. In other words, they were trying to save money by using the old materials. Again, we complained. As if we wouldn't notice the contrast between new and old?
The employees showed up when we didn't expect them to be there. One day we almost lost our dog because a worker had showed up and left the gate open. No one told us an employee was coming that day. Another day an employee even left a present in our recycle bin during a hot day. An employee urinated in a water bottle and left it in our recycle bin for us to dispose of? Never got a personal apology for that one, but we were advised by a response letter (through the worthless mediation of the 3 B's) that they fired the employee who urinated in the bottle and left it there for us. Can you hear the Church Lady now? "Now isn't that special"
I finally got tired of having to take time off and called Mr. Cook demanding he come out and address this crappy work. He came and I showed him things, but he said there was not much more that he could do. They would not offer some money back. I said I want the work to look the same as we saw it in the showroom and in the brochures.
He said (I kid you not) when you go to Hardee's you don't think you get the same burger that you see in the commercial do you?
We paid this company with most of all our savings. (it was an old house and needed updates) To hear him tell us we were not to expect what we saw in the showroom was like slapping me in the face and saying "stupid that you would think you were going to get what you paid for".
You may spend a few hundred dollars and have them do a wonderful job or you can be a scmuck like me and pay them almost 25 grand for inferior products and workmanship. BE CAREFUL. If they do come out, make sure you check your recycle bin. read more
