Guy showed up, immediately assessed situation, fixed problem in under half an hour. Impressive.read more

Honest service, very helpful. Didn't try to cheat me and showed up on time. I would recommend them…read moreto anyone

This is a local family-owned business that has been around for almost 50 years. I called them about…read moremy electric range, which has been cutting out periodically, and they were able to diagnose the cause over the phone, saving me the cost of a house call. They gave me an estimate for repair, which justified buying a new unit. I really appreciated their honesty and helpfulness, especially since they are not in the new appliance sales business. And to top it off, their phone is is always answered -- and by a delightful lady named Bonnie, who's part of the family. This company is a throwback to simpler times, and they're a pleasure to deal with. I almost hope one of my other appliances will break down, so I can have them repair it!

Phil did a super job in getting our KitchenAid mixer back on track. There were some serious repairs…read morethat were needed, but he did a thorough and effective job and good time for a fair price. I have friends who are bakers who have two other KitchenAid mixer's out of commission right now which they need for their business. I recommended kitchen appliance and repair to them, and they are going to patronize Phil as well.

I needed help with a LG clothing washer and dryer. He responded to my phone call within hours and…read morewas on site soon after. He fixed my appliances as well as give me advise on how to prevent future issues.

From the owner: Call today for same day appointments. read more

Completely satisfied; Gene knew the problem, had the part available and was able to fix it under an…read morehour. True professionals are hard to find - but now have an appliance repair service we can depend on. Gene fixed our side-by-side fridge; thankfully we hadn't thrown in the towel and purchased a new one yet.

The service was top notch. I went online to their website and picked the stove I wanted. Emailed…read morethem with a picture of my old stove and the measurements. Literally within minutes, the owner Rocky Nicely emailed me back, put the order in and he could have delivered same day, but we had to wait a day due to our schedules. They came the next day, my wife was home and she immediately called me after they left very excited and super impressed about how easy this was. I will never use a big box store again! I appreciate you Austin's Appliance and Rocky Nicely. -David Steidle

I purchased a Maytag dryer from Austin's appliance I paid full price and they assured me that the…read moredryer was in the warehouse and it would be delivered within a week. The dryer they delivered to my house was the showroom floor model. The reason I know is a showroom model because it had the same dents and scratches. I asked why did they send me a showroom floor model when I paid full price for one from the manufacturer. They said it was better to get a scratched and dent model the no dryer at all.

We needed a used washing machine in a hurry. The owner was straightforward and helped us find a…read moregreat used model for a reasonable price. I cannot thank these folks enough and appreciate them. I will support this local business in the future. The only drawback was the loading zone out front - I made it work and thankfully the cars behind me knew what I was doing and waited until I was parked before moving past me.

Customer care, commitment and attention to detail improvement needed. Don't turn your back on the…read morecustomer after you've made a commitment. After committing to providing better service than the big box distributors, I purchased from Vinton Appliances. I prefer to support and do business with local establishments. However, I was left to move my own, old fridge with my wife downstairs, after you told me "no problem sir, we will move it downstairs". I had to plead with you to actually deliver my new fridge after you confirmed "you make deliveries to our lake location all the time". When you arrived, your crew had nothing but can't do comments vs. can do comments based off the customer commitment you made... Further, after your delivery team did finally deliver and set-up the fridge, I asked them before they left why the water dispenser wasn't working. Their response was that it probably will start once the unit gets cold. I was skeptical on that response as it seemed to be a response just to leave and not address the issue. After waiting a full day for water to come out of the new fridge, nothing.... So, my wife and I pulled the fridge from its spot only to find the new reinforced braided tubing they installed to be completely kinked off by the installers and leaking. I unhooked it and did the job correctly, but now I have a kinked braided tube line that is suspect to kinking and leaking in the future because of inadequate installation. Upon looking over the fridge further, we noticed your installers didn't remove all the protective plastic wrap on a majority of the fridge. So we did that job for them as well. I committed to tipping your installers, and I did very hesitantly, because that's what commitments are - A promise you simply keep.

I went to get repair done on my vacuum today. The owner was very informative he took a lot of time…read moreto show me everything about my vacuum and even took it apart for me to see everything that was wrong. I fully trust them with my vacuum and can't wait to get it back. Thank you for spending the time with me.

Scheduled service. They didn't show up. Called back they said it was a scheduling error. Brian (the…read moreowner)kept me on the phone for along time getting all the information about my central vac system. Including the exact color of the vacuum inlet needing to be replaced. When they finally came the repairman was on the phone with Brian (owner) the entire time. They recommended a new system and didn't have the correct inlet cover on their van after they spent so much time getting the details. They charged me for a service call that and demanded to be paid before they left. They said they would send the quote. They never sent it. In the meantime I saw an excellent vacuum repair person and he found the hose was blocked and repaired the inlet with no difficulty. Blue Ridge Vacuums never even checked the hose.

Keith is efficient and knowledgeable. He expertly solved the draining issue with our Bosch…read moreDishwasher. Very prompt, reliable and comprehensive in his evaluation of issues. Highly recommend.

I have a GE dryer that was thumping. The tech arrived and removed the front and vacuumed it out and…read moresaid that was the problem. Charged $174.00 dollars. Never received a receipt. Tried dryer later in day and it was still thumping. Had called out another GE repair company who fixed the problem by replacing bearing assembly. I have been trying to get a refund for the service call. It sounds like phones are answered by AI bots. It says I will receive a call back by end of day or 1st thing in morning. I have not received a call back.

The AC unit at our new home was making noise, with a summer heat wave coming. We contacted Baker…read moreHeating and Air. They were available right away to take my call, and scheduled a service visit within a week. We opted to purchase the 2x/year service package. The service person changed all the filters in the house, and diagnosed a failing part on the AC unit. He said the part would last awhile longer, but we decided to replace it anyway to avoid a summer emergency. The service person was knowledgeable and courteous. We will continue working with with them in the future.

Called early on Monday, Baker responded that PM to survey & do what they could on 38 year old unit…read more Good advice & quick service !!!