Guy showed up, immediately assessed situation, fixed problem in under half an hour. Impressive.read more

Honest service, very helpful. Didn't try to cheat me and showed up on time. I would recommend them…read moreto anyone

This is a local family-owned business that has been around for almost 50 years. I called them about…read moremy electric range, which has been cutting out periodically, and they were able to diagnose the cause over the phone, saving me the cost of a house call. They gave me an estimate for repair, which justified buying a new unit. I really appreciated their honesty and helpfulness, especially since they are not in the new appliance sales business. And to top it off, their phone is is always answered -- and by a delightful lady named Bonnie, who's part of the family. This company is a throwback to simpler times, and they're a pleasure to deal with. I almost hope one of my other appliances will break down, so I can have them repair it!

Phil did a super job in getting our KitchenAid mixer back on track. There were some serious repairs…read morethat were needed, but he did a thorough and effective job and good time for a fair price. I have friends who are bakers who have two other KitchenAid mixer's out of commission right now which they need for their business. I recommended kitchen appliance and repair to them, and they are going to patronize Phil as well.

I needed help with a LG clothing washer and dryer. He responded to my phone call within hours and…read morewas on site soon after. He fixed my appliances as well as give me advise on how to prevent future issues.

From the owner: Call today for same day appointments. read more

The service was top notch. I went online to their website and picked the stove I wanted. Emailed…read morethem with a picture of my old stove and the measurements. Literally within minutes, the owner Rocky Nicely emailed me back, put the order in and he could have delivered same day, but we had to wait a day due to our schedules. They came the next day, my wife was home and she immediately called me after they left very excited and super impressed about how easy this was. I will never use a big box store again! I appreciate you Austin's Appliance and Rocky Nicely. -David Steidle

I purchased a Maytag dryer from Austin's appliance I paid full price and they assured me that the…read moredryer was in the warehouse and it would be delivered within a week. The dryer they delivered to my house was the showroom floor model. The reason I know is a showroom model because it had the same dents and scratches. I asked why did they send me a showroom floor model when I paid full price for one from the manufacturer. They said it was better to get a scratched and dent model the no dryer at all.

On time and quickly fixed the issue. Technician great…read more Customer service portal is horrible. Would not recommend Sears to anyone because of terrible phone AI system

On time, precise and effective washer service, reasonably priced. Would use again for home…read moreappliances.

Keith is efficient and knowledgeable. He expertly solved the draining issue with our Bosch…read moreDishwasher. Very prompt, reliable and comprehensive in his evaluation of issues. Highly recommend.

No service occurred. The very customer friendly website directed me through describing my repair…read moreneed, uploading helpful pictures, choosing an appointment time from what was available and sharing directions to the house. I received SIX reminders of date and time of the technician appointment, 4 texts and 2 emails. The technician/owner did not come on time, or 10 minutes or 20 minutes late. The many reminders named 1 time rather than a window of time so I hoped the man was not in a wreck. I looked up his facebook account and he was POSTING PICTURES OF HIS LUNCH DURING MY SCHEDULED APPOINTMENT! I called the office number and spoke with a stat of the art AI voice. I texted the Appliance Whispered and told him that an hour past his scheduled arrival, I had to leave; don't come to my home. He showed up around 2 hours late and my husband said he acted very confused. Not just poor service, NO service from The Appliance Whisperer.

I went to get repair done on my vacuum today. The owner was very informative he took a lot of time…read moreto show me everything about my vacuum and even took it apart for me to see everything that was wrong. I fully trust them with my vacuum and can't wait to get it back. Thank you for spending the time with me.

Scheduled service. They didn't show up. Called back they said it was a scheduling error. Brian (the…read moreowner)kept me on the phone for along time getting all the information about my central vac system. Including the exact color of the vacuum inlet needing to be replaced. When they finally came the repairman was on the phone with Brian (owner) the entire time. They recommended a new system and didn't have the correct inlet cover on their van after they spent so much time getting the details. They charged me for a service call that and demanded to be paid before they left. They said they would send the quote. They never sent it. In the meantime I saw an excellent vacuum repair person and he found the hose was blocked and repaired the inlet with no difficulty. Blue Ridge Vacuums never even checked the hose.

Absolutely Horrible. Don't believe me? Check out their Google Reviews, and see for yourself…read more If you have a home warranty, and an item covered by your home warranty breaks or needs to be replaced due to "Normal Wear and Tear", do not let these people convince you that you have to pay for various items and parts associated with replacing the item. That's a lie, it's fraudulent, and your home warranty covers the entire cost. It's just a sneaky attempt by them to pocket some money by people who don't know any better. Again, if you don't believe me, simply check out their Google Reviews.

This was my first time using this repair service (through a home warranty claim), and I was very…read morepleased that they had an initial inspection scheduled within a few days of making the claim. Before leaving, the technician was great about explaining what was OK and what would need replaced, which I appreciated. Due to it being a home warranty claim, there was a delay in the repair time-frame as they needed to write a report to the warranty company before they could start work. However, by the next week I had a scheduled appointment which was sooner than I expected with having to go through home warranty red-tape. The technician that came out was very polite, and did a very professional job removing the old equipment and installing the new. He also left the area clean after he was done. Another big plus was the courteousness of the office administrator that was interfacing me via phone to set the appointments. I probably took up way too much of her time asking questions on how the home warranty process worked, but she was more than happy to help answer any questions I had. Overall great experience with this company's service, and I will definitely keep them in mind for any future repairs.