Guy showed up, immediately assessed situation, fixed problem in under half an hour. Impressive.read more

Honest service, very helpful. Didn't try to cheat me and showed up on time. I would recommend them…read moreto anyone

This is a local family-owned business that has been around for almost 50 years. I called them about…read moremy electric range, which has been cutting out periodically, and they were able to diagnose the cause over the phone, saving me the cost of a house call. They gave me an estimate for repair, which justified buying a new unit. I really appreciated their honesty and helpfulness, especially since they are not in the new appliance sales business. And to top it off, their phone is is always answered -- and by a delightful lady named Bonnie, who's part of the family. This company is a throwback to simpler times, and they're a pleasure to deal with. I almost hope one of my other appliances will break down, so I can have them repair it!

Phil did a super job in getting our KitchenAid mixer back on track. There were some serious repairs…read morethat were needed, but he did a thorough and effective job and good time for a fair price. I have friends who are bakers who have two other KitchenAid mixer's out of commission right now which they need for their business. I recommended kitchen appliance and repair to them, and they are going to patronize Phil as well.

We needed a used washing machine in a hurry. The owner was straightforward and helped us find a…read moregreat used model for a reasonable price. I cannot thank these folks enough and appreciate them. I will support this local business in the future. The only drawback was the loading zone out front - I made it work and thankfully the cars behind me knew what I was doing and waited until I was parked before moving past me.

Customer care, commitment and attention to detail improvement needed. Don't turn your back on the…read morecustomer after you've made a commitment. After committing to providing better service than the big box distributors, I purchased from Vinton Appliances. I prefer to support and do business with local establishments. However, I was left to move my own, old fridge with my wife downstairs, after you told me "no problem sir, we will move it downstairs". I had to plead with you to actually deliver my new fridge after you confirmed "you make deliveries to our lake location all the time". When you arrived, your crew had nothing but can't do comments vs. can do comments based off the customer commitment you made... Further, after your delivery team did finally deliver and set-up the fridge, I asked them before they left why the water dispenser wasn't working. Their response was that it probably will start once the unit gets cold. I was skeptical on that response as it seemed to be a response just to leave and not address the issue. After waiting a full day for water to come out of the new fridge, nothing.... So, my wife and I pulled the fridge from its spot only to find the new reinforced braided tubing they installed to be completely kinked off by the installers and leaking. I unhooked it and did the job correctly, but now I have a kinked braided tube line that is suspect to kinking and leaking in the future because of inadequate installation. Upon looking over the fridge further, we noticed your installers didn't remove all the protective plastic wrap on a majority of the fridge. So we did that job for them as well. I committed to tipping your installers, and I did very hesitantly, because that's what commitments are - A promise you simply keep.

I needed help with a LG clothing washer and dryer. He responded to my phone call within hours and…read morewas on site soon after. He fixed my appliances as well as give me advise on how to prevent future issues.

From the owner: Call today for same day appointments. read more

Completely satisfied; Gene knew the problem, had the part available and was able to fix it under an…read morehour. True professionals are hard to find - but now have an appliance repair service we can depend on. Gene fixed our side-by-side fridge; thankfully we hadn't thrown in the towel and purchased a new one yet.

They were very professional and communicative, replaced a part on my Samsung washer, unfortunately…read morethe replacement part had a hairline crack that didn't leak until i ran my first full load - but the came back out replaced/quickly and no additional charge. I will 100% use them in the future and recommend to others!

If I could give this business a negative star score, I would. The guy was lazy, he came out a month…read moreand a half ago for maybe 7 mins and informed me the back panel of the fridge had went out, I asked why he stated idk these things just happen, waited a month to get a new shroud, but during that time no one was communicating what was going on, I had to call several times just to get some type of update, he came back out replaced the shroud and stated "it will cool in around dinner time" my refrigerator continued to read the same error that it had before the replacement, he half ass snapped the parts back into place, the water filter cover is still hanging. I called to complain they stated he could not come back out for another week and then he would check the freezer, I asked why would you not cover all your angles when you first came out to ensure the part you were ordering was what was needed. DO NOT USE THIS COMPANY! I have complained to lg and asked them to not refer customers to these guys

Keith is efficient and knowledgeable. He expertly solved the draining issue with our Bosch…read moreDishwasher. Very prompt, reliable and comprehensive in his evaluation of issues. Highly recommend.

I have a GE dryer that was thumping. The tech arrived and removed the front and vacuumed it out and…read moresaid that was the problem. Charged $174.00 dollars. Never received a receipt. Tried dryer later in day and it was still thumping. Had called out another GE repair company who fixed the problem by replacing bearing assembly. I have been trying to get a refund for the service call. It sounds like phones are answered by AI bots. It says I will receive a call back by end of day or 1st thing in morning. I have not received a call back.

You can't speak with a live person. They had me waiting all day for a tech and they never showed…read moreup. They only tell you that they'll be there between 8-5 pm so your whole day is wasted. Then I called GE the next day and they told me someone would call me back from there to reschedule and no one ever called me. I am more than angry right now. Worst service ever!!!!!

Worst possible service, missed 3 appointments with no notice whatsoever. When I asked about that,…read morethe technician literally told me that "I'm not here for your best interests, I'm here to make the most money for my company." Unclear if he was sober when he said that, then they Ordered the wrong parts. Then ordered two "broken parts". Tried to charge us each time even though we were under warranty. BEWARE AND DO NOT USE,

Absolutely Horrible. Don't believe me? Check out their Google Reviews, and see for yourself…read more If you have a home warranty, and an item covered by your home warranty breaks or needs to be replaced due to "Normal Wear and Tear", do not let these people convince you that you have to pay for various items and parts associated with replacing the item. That's a lie, it's fraudulent, and your home warranty covers the entire cost. It's just a sneaky attempt by them to pocket some money by people who don't know any better. Again, if you don't believe me, simply check out their Google Reviews.

This was my first time using this repair service (through a home warranty claim), and I was very…read morepleased that they had an initial inspection scheduled within a few days of making the claim. Before leaving, the technician was great about explaining what was OK and what would need replaced, which I appreciated. Due to it being a home warranty claim, there was a delay in the repair time-frame as they needed to write a report to the warranty company before they could start work. However, by the next week I had a scheduled appointment which was sooner than I expected with having to go through home warranty red-tape. The technician that came out was very polite, and did a very professional job removing the old equipment and installing the new. He also left the area clean after he was done. Another big plus was the courteousness of the office administrator that was interfacing me via phone to set the appointments. I probably took up way too much of her time asking questions on how the home warranty process worked, but she was more than happy to help answer any questions I had. Overall great experience with this company's service, and I will definitely keep them in mind for any future repairs.