Guy showed up, immediately assessed situation, fixed problem in under half an hour. Impressive.read more

Honest service, very helpful. Didn't try to cheat me and showed up on time. I would recommend them…read moreto anyone

We had an ice maker repaired by Palmer's. They arrived on time, and were very professional. They…read moretook the ice maker to repair. I received a friendly call to let me know it was fixed and ready to be delivered. So far so good. I will update after a few months of cold drinks!

From the owner: Locally Owned And Operated Since 1988…read more Palmer's Electronics & Appliances have a friendly and knowledgeable staff to help you find exactly what you're looking for. We sell electronics and appliances including the following brands:*Maytag*KitchenAid*Frigidaire*Amana*Whirlpool*Crosley Appliances*Dish Network Installation*Samsung ElectronicsCome by our Glade Hill, VA location today!

Charged us for ordering time to look up part numbers, their invoice did not detail Parts vs Labor,…read moreand charged us for ordering the incorrect part and an extra visit to our home. Poor customer service.

Everything the one star reviews have stated are accurate. Unprofessional. Not on time. Extremely…read moreoverpriced. Make sure to ask on pricing before using.

This is a local family-owned business that has been around for almost 50 years. I called them about…read moremy electric range, which has been cutting out periodically, and they were able to diagnose the cause over the phone, saving me the cost of a house call. They gave me an estimate for repair, which justified buying a new unit. I really appreciated their honesty and helpfulness, especially since they are not in the new appliance sales business. And to top it off, their phone is is always answered -- and by a delightful lady named Bonnie, who's part of the family. This company is a throwback to simpler times, and they're a pleasure to deal with. I almost hope one of my other appliances will break down, so I can have them repair it!

Phil did a super job in getting our KitchenAid mixer back on track. There were some serious repairs…read morethat were needed, but he did a thorough and effective job and good time for a fair price. I have friends who are bakers who have two other KitchenAid mixer's out of commission right now which they need for their business. I recommended kitchen appliance and repair to them, and they are going to patronize Phil as well.

Keith is efficient and knowledgeable. He expertly solved the draining issue with our Bosch…read moreDishwasher. Very prompt, reliable and comprehensive in his evaluation of issues. Highly recommend.

No service occurred. The very customer friendly website directed me through describing my repair…read moreneed, uploading helpful pictures, choosing an appointment time from what was available and sharing directions to the house. I received SIX reminders of date and time of the technician appointment, 4 texts and 2 emails. The technician/owner did not come on time, or 10 minutes or 20 minutes late. The many reminders named 1 time rather than a window of time so I hoped the man was not in a wreck. I looked up his facebook account and he was POSTING PICTURES OF HIS LUNCH DURING MY SCHEDULED APPOINTMENT! I called the office number and spoke with a stat of the art AI voice. I texted the Appliance Whispered and told him that an hour past his scheduled arrival, I had to leave; don't come to my home. He showed up around 2 hours late and my husband said he acted very confused. Not just poor service, NO service from The Appliance Whisperer.

Completely satisfied; Gene knew the problem, had the part available and was able to fix it under an…read morehour. True professionals are hard to find - but now have an appliance repair service we can depend on. Gene fixed our side-by-side fridge; thankfully we hadn't thrown in the towel and purchased a new one yet.

We needed a used washing machine in a hurry. The owner was straightforward and helped us find a…read moregreat used model for a reasonable price. I cannot thank these folks enough and appreciate them. I will support this local business in the future. The only drawback was the loading zone out front - I made it work and thankfully the cars behind me knew what I was doing and waited until I was parked before moving past me.

Customer care, commitment and attention to detail improvement needed. Don't turn your back on the…read morecustomer after you've made a commitment. After committing to providing better service than the big box distributors, I purchased from Vinton Appliances. I prefer to support and do business with local establishments. However, I was left to move my own, old fridge with my wife downstairs, after you told me "no problem sir, we will move it downstairs". I had to plead with you to actually deliver my new fridge after you confirmed "you make deliveries to our lake location all the time". When you arrived, your crew had nothing but can't do comments vs. can do comments based off the customer commitment you made... Further, after your delivery team did finally deliver and set-up the fridge, I asked them before they left why the water dispenser wasn't working. Their response was that it probably will start once the unit gets cold. I was skeptical on that response as it seemed to be a response just to leave and not address the issue. After waiting a full day for water to come out of the new fridge, nothing.... So, my wife and I pulled the fridge from its spot only to find the new reinforced braided tubing they installed to be completely kinked off by the installers and leaking. I unhooked it and did the job correctly, but now I have a kinked braided tube line that is suspect to kinking and leaking in the future because of inadequate installation. Upon looking over the fridge further, we noticed your installers didn't remove all the protective plastic wrap on a majority of the fridge. So we did that job for them as well. I committed to tipping your installers, and I did very hesitantly, because that's what commitments are - A promise you simply keep.

I needed help with a LG clothing washer and dryer. He responded to my phone call within hours and…read morewas on site soon after. He fixed my appliances as well as give me advise on how to prevent future issues.

From the owner: Call today for same day appointments. read more

William responded immediately to my need for appliance Servicing. He was quick to schedule and show…read moreup at time agreed to. Our dryer had quit heating. He checked it out and told us the problem and when the part would be in and scheduled the day and time to come back. His price was very fair. It was fixed in about 4 days, and it was Labor Day weekend. He will be back to fix our refrigerator.

Attempted to repair my icemaker. Repair cost $125.00. I was told any issues call him back. 1 year…read morewarranty on repair. It would take several hrs. to produce ice. Next day still no ice. Cashed my check but will not answer the phone or return my calls. This has been almost a month. Incompetent in my opinion. I even offered through text to pay for another service call. I just want it fixed. Still no response. would not recommend this company.