If I could give this business a negative star score, I would. The guy was lazy, he came out a month and a half ago for maybe 7 mins and informed me the back panel of the fridge had went out, I asked why he stated idk these things just happen, waited a month to get a new shroud, but during that time no one was communicating what was going on, I had to call several times just to get some type of update, he came back out replaced the shroud and stated "it will cool in around dinner time" my refrigerator continued to read the same error that it had before the replacement, he half ass snapped the parts back into place, the water filter cover is still hanging. I called to complain they stated he could not come back out for another week and then he would check the freezer, I asked why would you not cover all your angles when you first came out to ensure the part you were ordering was what was needed. DO NOT USE THIS COMPANY! I have complained to lg and asked them to not refer customers to these guys read more