While this plumber is personable and friendly, our overall experience was frustrating and…read moredisappointing -- and ultimately had serious consequences for our family's recovery after Hurricane Helene. We first worked with him to install whole-house water filters and replacement of a bladder tank. Before that job even began, I had to follow up twice just to get pricing. During the repair, he informed us he didn't have the funds to purchase the necessary parts and asked us to front the money for parts. We were happy to oblige and sent the payment immediately. He assured us that he only purchases from professional plumbing suppliers that offer warranties -- but he later bought the equipment from Home Depot, which does not offer any such warranty. He also left the packaging and trash behind on our property and never returned to dispose of it. Upon installation of the filters, we began to experience issues within 4 days, he was kind enough to come out but ultimately the water filters do not work whatsoever. Following the repair, we asked him to provide a written estimate for FEMA, as required for our disaster relief claim. Again, I had to follow up multiple times just to receive the estimate. Once submitted in March, FEMA made several attempts in June and July to contact him for verification -- all of which went unanswered. We spoke with him in person at a community event during that time, and he smiled and told us he'd be happy to help "when FEMA calls" -- unaware they already had. Despite further follow-ups from me via text, he still never returned their calls despite promising to. Because of this, FEMA placed our appeal on hold and is now requiring us to obtain new estimates -- restarting the 60-day timeline. As of this week (nearly 6 weeks after FEMA initially contacted him) , I messaged him to update him that FEMA was requiring us to start over since he hasn't follow up. He wrote back and said he had just called them and they would call him back. I called FEMA to verify the next step and was told that he called but didn't have the estimates in front of him to verify and that it would be up to him to call back. I immediately followed up with him via text. It has been over 72 hours and we haven't heard back. We had previously recommended him to friends because of his friendly demeanor, but we can no longer do so. While we always want to support small, local businesses, this experience revealed a consistent pattern of poor communication, unfulfilled promises, and a lack of professional accountability -- and it has had real, ongoing consequences for our family.

Mr. DeAtley was professional, courteous, and made corrections as needed until what I wanted for my…read morefamily's shower was what we wanted. I would recommend him for anything from a clogged out drain pipe to shower installations/modifications. Real easy to communicate with during the project I hired him to do. Gave us an estimate on the spot.

Fast, professional and dependable plumbing service. Definitely recommend Todd of Lakeside. He…read morereplaced a worn-out expansion tank above the water heater; he replaced a toilet and a faulty water valve, plus he installed a kitchen faucet and replaced the old, leaking valves under the kitchen sink. All good.

Excellent service. Friendly, professional and great customer experience. Same day service -…read moreproblem solved. Great communicators and brings a lot of know how to the toughest problems. Highly recommend! Todd - the Man!

I was looking for a company to come and clean my septic area. They did a wonderful job very…read moreprofessional. I would not hesitate to recommend sinks. I will use them again in the future. I recommend you use them too.

Not only did they respond quickly but they found a way to save our septic system, saving us…read morethousands of dollars. Kudos to the Sink brothers!

I couldn't be happier with the service of smooth operator drain cleaning. Another plumber had come…read moretwice within 3 weeks ​to unclog the pipes from my kitchen sink. He was unsuccessful with the equipment he had, and so I called Ivan with smooth operator and he came out very promptly. He used the hydrojet and letting me watch as he snaked his camera through the system to find out where it was clogged. It's now been almost a month and The water water is flowing freely down the drain. I only wish I had known about smooth operator from the very beginning. It would have saved me the two other plumber visits and a lot of money!

You're not going to find a better, more responsive, more professional drain cleaner in the Roanoke…read morevalley. Period. Ivan is super knowledgeable, popped over at very short notice, helped diagnose an especially perplexing issue I was having...even leveraging his connections with other businesses to take a look at my issue (same day) to ultimately troubleshoot and solve my issue. So yeah, if you want a family owned business that goes above and beyond and and individual who is happy to share great contacts to other individuals/business in peripheral arenas (septic, plumbing, drywall, etc.), then Ivan and Smooth Operator Drain Cleaning is a no-brainer.

Our hot water heater went down Saturday and from then until Tuesday morning I called multiple…read moreplumbers who didn't call back or said they couldn't help. Finally on Tuesday morning I called Mayday and the owner Nathan answered immediately. He worked around my scheduled and came out later that day. After looking at it, he ordered the part. Once it arrived he came back out Thursday, once again working around my schedule and quickly replaced it. While there, he even looked at some faucets that had water flow issues and a backed up drain and handled all of them. He was extremely friendly. His prices were also very reasonable, especially compared to some of these larger companies around here that charge an arm and a leg just for simple items. I would 100% recommend Nathan and Mayday Plumbing and will definitely use them again.

I expected an inspection and quote, he came in found the issue, fixed it on the spot. When he left,…read morethere was a clean fully functioning shower! We are keeping his number and recommending them to all our friends, clients and board. Thank you!

I had what I thought was a small issue, that then turned into a BIG issue. I called Classic one…read moreevening and they got back to me the very next day super fast. I scheduled something, but turns out that it leaked much faster. They called me back after hours just to check on me, then came to visit me the next day! I needed significant repairs to multiple valves in my house (toilet valve, under sink valves, shutoffs to both hoses, and a repair to the main water shutoff valve to my house). The main shutoff was in a very awkward spot, but they were able to repair it with no problems. John was also very friendly, answered all my questions, and didn't talk down to me, explaining everything they did and why. Very trustworthy and I am highly satisfied.

DO NOT CONTACT THIS COMPANY UNLESS YOU HAVE THE MONEY THAT BILL GATES HAS…read more We had a leak and my husband couldn't fix it so I enlisted Classic Plumbing after my neighbor recommended them. We were told it could take 3-4 hours with Yeah an estimate cost of $811.00. Ok that caught me by surprise, but we have not needed plumbing work done in Nearly 20 years. And if it's gonna take 3 to 4 hours, I could see it running that much even though I did not think that severity of our kitchen needs would take 3 to 4 hours. It did not !! It took about an hour and a half (but we'll just say two hours.) Shouldn't the cost have been less since it took much less time to complete ? There would not have been an additional one to two hours of labor costs so the bill should have been considerably less . NOPE STILL $811.00 What is the hourly rate ? $600.00 They were polite and clean, but that's the only good thing I can say. And when I find out other people have been scammed by these people I could kick myself for not reading these reviews that are disturbing. If I had been able to been able to confront the 2 plummers ( why did we need 2 plummers) when they were finished and wanted $811.00 they would not have.I might have written a check for $300.00 telling them that's all you are getting. AND..... we found out the next day THEY BROKE OUR GARBAGE DISPOSAL. If Classic Plumbing reads this ... you need to provide me with a brand new disposal. Please leave it on our porch with a bow on top of the sealed box it's in.

Couldn't recommend them more. Don't even think about going to the bigger companies - these guys are…read moresalt of the earth people who will be completely honest with you to try to repair instead of replace. They fixed our unit within hours of us calling for what another company said would have to be an entirely new unit. They charge a fraction of what you'll pay elsewhere.

Asked to come repair "frame" holding furnace/AC filter. I said no rush. He stopped by the next…read moreday to check it out. Found that there was an existing filter holder and old nasty filter in gas furnace. Showed me how to replace , told me the best quality filter to get , contacted his supplier and reserved the correct filter in my name. Told us how to take care of this lifetime filter. We are newcomers to Roanoke and we had been referred by our realtor. He did not charge us for the visit. We had a nice chat and he gave us the name of his favorite Mexican restaurant which we tried same day and it was really good. Family owned company and he arrived with son, the 3rd generation. This company is the way a service business should be. Building a relationship with personal attention, fairness and not just charging those needing service as much as possible. We have found our heating and air service company forever.

Nick and Jonathan did a fantastic job installing a new toilet. This company has always gone above…read moreand beyond my expectations. They do quality, professional work at a reasonable price and I will continue to use them in the future. Thank you to the scheduler (I forgot her name) for placing me on the wait list and therefore the work got done much sooner and on the very same day I put in the call. All of you are exceptional and much appreciated!

They service my home and rental properties. Great company to work with for quality work at a…read morereasonable price.