I had an appointment for 9.30am whe. They open and there were people already trying to get in, but I was taken immediately as I had an appointment. I got their Green Tea pedicure 24-hour des read more

Great service, relaxing atmosphere, pedicures are terrific!! Very easy to get an appointment. Nail techs are knowledgeable and gentle.

Can't say enough good about this local nail salon. I love Angel's creative designs when I ask for a design. I have become a regular here, and every gel manicure lasts me three weeks even when I am cooking, gardening and beaching it. I get many compliments on the free-hand nail art, so a trip here is great self-care. I indulge in pedicures in the summer when I have more free time and they are a great value, even when you splurge for the works. If you don't like waiting, call ahead. Or take a chance: they work to accommodate walk-ins, even for small groups. read more

Lily Nails - Patriotic floral design this week - Nail Salons Near Me - Norwich, Connecticut

I'm military so being new to Norwich and meeting friendly people in the community, I totally thought the businesses would be the same way. Until walking into Lily nails! I will never, ever go back!!! I have never met such unprofessional and entitled people!!! I paid for a manicure & polish that is $30. The manicure never happened. I never dipped my hands in water nor received a hand massage. Not even a lick of lotion. They simply filed my nails and half-way polished them. After the 15 minutes of doing my nails, they charged my card $31.91. The nail tech asked was I tipping, I politely said no. The nail tech then tried to hold my debit card until I paid. Again, I nicely said I was not paying, she called a man (I'm assuming the owner) and he came over and asked me to give a tip. After numerous times of saying I'm not paying a tip, I blurted out the service was not worth it. She finally gave me my card back, but I totally feel embarrassed, humiliated, and bullied. I know that Norwich is a small community, but I will definitely be looking for a more professional place to do my nails even if I have to travel out of town. I attached pictures so that you can see how messy and dry my nails and hands are. read more

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If I could leave this review without stars I totally would. I have been here several times and have NEVER felt more uncomfortable and un-welcome as I did today. I called around 1030 and requested a dip manicure and pedicure at 1130 and was told ok. When I arrive at 1130, I was asked to pick a color and which desk to sit down at for my manicure, I mentioned that I was also getting a pedicure and received a blank stare. Would have totally been ok if they said they didn't have time or accommodate. So I proceeded to the pedicure chair I was told to and waited 10 minutes before anyone even asked me anything. Totally would have been ok however, the one employee proceeded to raise her voice and throw things around. You could completely tell that my pedicure was an issue for her. Two other customers walked in at this point and said they had pedicure appointments and she left my chair and went to them. Already feeling completely uncomfortable with the situation this made it totally worse. I finished my pedicure with the gentlemen who agreed to do it and had them remove my existing dip and left it at that. Losing me as a customer wont hurt your business but please do better! We may not know what is being said but body language, tossing things and obvious tension are not good customer service! read more

Do not recommend going here. I was rushed to pick a color, then she picked one for me before I could see the options. She cut me twice to the point of bleeding during the service. My nails are uneven, bumpy, and extremely messy. I asked for a design and she did something completely different and sloppy. When paying way too much for the service I received I tried to give a $10 tip and I was pushed to give 15%. She mentioned changing it twice as I wrote the amount on the line. I am not happy with my nails or the service and will not be returning here. read more

I walked in and Jane gave me a great pedicure! Nice massage too. The salon was super friendly!

So rude! Some of the personnel that work there. Just had my nails done on Wednesday last week, it's been a week. One of my nails broke, which it happens. But it should not brake so easily. I call to get my nail fixed, I shouldn't get charged, but I'm willing to pay. So I payed the 5$ for a broken nail and she asked for a tip in front of everyone, tapping on her sign near the register. For what my nail should still be fine. Last time I ever go there! I feel embarrassed! Yes I do tip but for good service!!!!! USE BETTER PRODUCTS!!!!!! read more

First time at this place and I will be going back for sure! Gel mani and I chose the $45 pedicure and I was NOT disappointed! They massage your shoulders, legs, hot rocks, beautifully done nails, paraffin on my feet! It was well worth the trip and money! read more

I'm a regular at Lily's, very nice people and I like the atmosphere. It's better to go on a slow day though because they don't rush doing your nails and if you are doing a walk in they won't say "no time" which they do a lot, but it is a busy place. There's one girl I don't like doing my nails because she once filed my nails too much and I constantly have to ask her to fix my nails, but she always seems to get me as a customer because they will switch spots multiple times. A good nail salon, I would suggest to only getting your nails done here and don't do their eyelash extensions. read more

Lily Nails - Nail Salons Near Me - Norwich, Connecticut

Fantastic nail place. Always accommodates walkins when possible. I always feel pampered and refreshed when I go here! Clean, reasonably priced and super friendly. Will definitely return and appreciated the terrific experience. read more

Lily Nails - gel manicure - Nail Salons Near Me - Norwich, Connecticut

Results great but she filed to hard. Hurt a lot. Was red for days! I might come back.

I hate to leave bad reviews and as you can see from my reviews I'm very fair. However, the service at this nail establishment was far from par. I came in after work as I was in the area for a dip set of nails.. I wanted a full set acrylics but they charge 60 dollars, what... I was told a short week and then they proceeded to seat a girl with no appointment for a pedicure before me and serve her when she came twenty minutes after me. I was passed along from different nail techs throughout the process and asked to move chairs. My nails were not shiny and cuticles were a mess. I asked woman to redo the shine as it was not good. She re-did just to make a mess again. I went back in after leaving to fix after realizing the nails were uneven. The woman filed them and they were still uneven again. Spending almost 2 hours in this establishment for a full set dip I left disgruntled and annoyed. Not to mention they charge additional to use a credit card on my 40 dollar purchase!!! Without telling me, so I spent over 50 bucks with tip for dip. Will NEVER return. Do not go here. read more

Lily Nails - Uneven and crooked, they look halfway decent now because I filed and took care of but not even at all! - Nail Salons Near Me - Norwich, Connecticut

Awesome! Polite, clean, quick. Walked in Saturday to treat myself and I can't stop looking at my beautiful powder dip nails!!

Ok so. I heard amazing things about this place so I told my friend I'd go with her because she always had a good experience but we're BOTH upset about what happened yesterday. I'll be leaving photos to show that 9 out of my ten nails have imperfections. I first had an issue when I told her my nails weren't the same lengths. She tried to show me they were but I showed her they weren't. She "fixed" everyone I asked but they still aren't the same length and from her trying to talk me out of it I didn't feel comfortable with saying anything again. Then when the acrylic was put on looking like lumps I told the man (they kept switching people also which didn't seem right to me) & he said it would be filed away. I was patient and they seemed better after filing but now I can see they're still too thick and also! It looks like they're already grown out because they didn't put the acrylic far back enough. It's not blended on any nail and they're all too thick and look overgrown when it's only been one day. MY FRIEND. Got gems on her nails and 2 have already fallen off and her also aren't fully filled in. Every salon I've been to makes sure the cuticles are pushed back to properly blend the acrylic to the real nail but this place didn't do that & seemed offended when I wanted something fixed. While I was there someone also came in saying the false $50 eyelash extensions were hanging off her face. I'm so disappointed and I wish I didn't go there but lesson learned. I'm never this critical and picky but I've also never had this bad of an experience. I wish I could get my money back. read more

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Got the sns nails and love it, the lady was very kind and took her time to make sure they came out good. It's healthy for your nails and also only $35 which is the same price for a full set read more

Lily Nails - Nail Salons Near Me - Norwich, Connecticut

Since my go to nail salon closed down in the Bronx, I have been searching for another. I've been all over. On a trip to visit my family in Norwich, I decided to get my nails done out of sheer desperation. On suggestion from my cousin I went looking for the place she goes to. Instead I found Lily. I LOVE this place. My nails looked fabulous. Gel tips were amazing and the technician was awesome. Yes it's in another state but I am willing to go up there every few weeks to visit family AND get my nails done. They are awesome! The pricing is competitive. The color selections are great. Lots of other treatments. Don't go; RUN to Lily's!!! You won't regret it. read more

Lily Nails - My finished nails. - Nail Salons Near Me - Norwich, Connecticut

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I used to get pedicures here before the mall renovations. A friend and I came in seated and given the only choices of $35.00 up! We both just wanted the basic $25.00 pedicure the ladies seemed disappointed. They were both so fast no leg massages and we both had rough areas left on the bottoms of our feet and toes. They did give a short back massage when sat to dry toenails. Never came over to check how we were doing since i paid right away. We definitely will go elsewhere next time. Its not like they were busy but aimed to get us out fast. read more

Amazing job! They did my nails so pretty. Spa Pedicure felt relaxed Love this place. The people so friendly. I'll be back again. read more

Lily Nails - Nail Salons Near Me - Norwich, Connecticut

I have to say this place used to be good but the last time I went in I came out with paper thin nails, in pain from the drill they used directly on my thin natural nails and covered in scabs around my finger nails even after saying that it hurt and they continued to bloody up my hands. I used to go here religiously because of the good service, the color range and the prices. No more. If you want to come out looking like you have Wolverine hands then this is your place. I couldn't even work the next day (I work in software so I'm typing away all day/using my hands) since my hands were so bloody, tender and sore. I'm not sure if all the staff uses clean supplies either so you're asking for trouble. read more

The women were very kind. My nails look fantastic. It's worth the price. I would definitely come back to this place again when I'm the area in the need for a certain event. read more

Lily Nails - Nail Salons Near Me - Norwich, Connecticut

I went to Lily's to get a pedicure. The lady showed me the expensive options such as the organic spa pedicure for $45. I said no, the regular one is fine. She did not give me a regular pedicure and did all the extra exfoliating and scrubbing which I didn't ask for... I see how this place is really just trying to sell you the more expensive options. I am never going back when I could have paid way less for a pedicure or did it at home myself. Workers at the salon were also talking loud which created an unpleasant atmosphere for all the customers in there. Not quite professional. read more

My trip to this salon was the worst experience I've ever had. I called ahead to make an appointment for an acrylic fill and when I arrived they had no record of it. After finally finding the colors I wanted, she started filing my nails. She filed them to the length I wanted, yet the she never compared my two hands so I have one really long pointer and pinky nail and short ones on the other hand. As she was filing, she kept filing my skin and I left with uneven, nails and two bloody fingers. After making my fingers bleed, she got acetone into the cuts, and even decided to stop in the middle of my appointment to pull out her phone and make a personal phone call. The experience was unpleasant and painful. There was no reason for me to leave with bloody fingers from a fill. I don't recommend going to this salon at all. read more

Lily Nails - Nail Salons Near Me - Norwich, Connecticut

My feet were cut in two places after leaving this place. Not to mention two workers got into a huge fight with each other and started slamming doors.... not at all professional for a place you go to RELAX. read more

Disappointing experience today. My daughter's nails already chipped off and she only had them painted today. Ridiculous. I did SNS nails and was talked into a color the technician insisted would match my toes which it did not. She also was on the rough side, I had to pull my hand and feet away twice. My nails don't look smooth, I see several imperfections on several different nails. They look messy with staining on my cuticles. Spent over 100 there today and do not feel that it was money well spent. I have had positive experiences there in the past but the last two visits did not meet expectations. read more

Wonderful experience, friendly staff.. a 15 minute foot and leg massage! My feet feel great, I can't wait to come back. Not one complaint

Never have I experienced a service this bad. I walked in and asked for a NEW dip set. At first you see if I have tips on or not. Then you soak it. She for thirty five minutes was filing down the old set and made me bleed I kid you not six times. After I noticed the timing I asked her if she was taking them all off (you clearly at this point can tell I have tips on) and she did not understand what I said. I then said "you can just clip all of the tips off so it's easier." The owner came over and asked what I said so I repeated myself. The owner said "Ohkay no problem." The girl doing my nails then clipped the tips off and proceeded to put new tips on. THE OLD NAILS WEREN'T EVEN OFF! I was done so I said just take the old set off I don't want to get my nails done. As I'm walking out I stopped at the counter and the owner said and I quote "sorry but it's going to be five dollars." They do not know what they are doing. I've been to several nail salons in the area and it has never been this bad. The girl doing my nails doesn't understand anything at all and the owner does not care about customers at all!! read more

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They do horrible nails this one lady charged me $80 for a Uv jail & did not do good I advice some of y'all don't go there

i used to go here all the time they really have gone down hill. painful sometimes. and just all around not good. nails not shaped well. and i feel uncomfortable everytime i go in. read more

My wife has been maybe a dozen times or so. Only once did she have a less than great job that needed repairing a few days after the service (which they did immediately and gladly at no extra charge). The rest of the times, she and her friends had great services that lasted and the staff was very friendly and the atmosphere is bright and cheerful. read more

I opted for the Organic Spa pedi thinking it would be worth it for $45, but instead I was rush and had no chance to enjoy the pedicure. The lady did not even give me a massage but only rubbed lotion on my legs. I used to love this place, but clearly the do not value long term customers. I looked when I got into my car and the did not remove all of my original polish and you could see very noticeably. read more

Clean, inviting, relaxing. The best manicures in Norwich! Also love their pedicures and the massages are top notch!

left with bleeding cuticles. filed my nails down so short it hurt. first time here and would not recommend.

Was looking forward to a nice pedicure, get some designs on nails, etc. It's very clean and well staffed. Only problem is that it was very difficult communicating with them, very little English. Prices are a little bit higher than what I'm used to, but not terrible. So now about the design on nails. They have on display very nice airbrush designs, but when I asked for it, I got stickers that you place on nails. The stuff you can buy regular store. So ok. It's not the end of the world, not what I wanted, but hey. Then I noticed after he was done that the stickers don't even match. When I told the staff they just replied, "it's ok. No match." So now I'm stuck with non-matching stickers. If you are a lady you know exactly why I'm not happy about this. Will continue to look for a nail place in Norwich area. Usually go to Hyacinth in Meriden. They are great. They just don't do pretty designs on nails. read more

This place is okay. I only have three stars because on one hand the flooded two of my cuticles but when you look from far away they're okay. I'd come back but probably speak up about the mistakes that i see. read more

Worst nail salon experience of my life. Had to wait about 10 minutes when I had an appointment because it was so busy and they kept taking new customers when they couldn't handle them. I was asked multiple times which special spa pedicure I wanted which were $35+ and I had to repeat myself over and over saying "I don't want any of those, I just want a regular pedicure" which is $25. The man who did my pedicure acted like he didn't understand what I was saying. I can see how someone could be easily fooled into paying more money because of this. My pedicure was rushed and not thorough. It took maybe 10-15 minutes when other salons would give me at least 30 minutes of their time for a pedicure. After I dried my toenails I noticed there was polish all over my toes and imperfections in the polish on my nails. I had them fix it a little bit but was still very unsatisfied. I could've done a better job at home for free. Gave no tip. All they care about is money. The whole time the only words the employee taking care of me said to me were "which pedicure do you want?" to try to get me to spend more money and "you will pay now?" as soon as I sat down to dry my nails. Go somewhere else where they value the customer over profit. Classy Nails in Colchester is so much better. I will NEVER step foot in this place again. read more

Went in for a manicure and pedicure and had a very nice experience! The pedicure experience was one of the best I've had in a while, very relaxing and they even timed the massage! My manicure was pleasant as well and I left feeling relaxed and pretty! read more

This place is horrible. Very disappointed. It was busy, but that is no excuse for the type of service they provide. I got a pedicure and had an appointment but still had to wait about fifteen minutes, which was no problem. They rushed through the whole pedicure. Probably lasted less than ten minutes total. They kept trying to sell me the special spa pedicures which were very expensive, even after I told her multiple times that I just wanted the normal pedicure. Did not cut my nails or file them so they were all crooked. Also did not trim my cuticles. They slapped some lotion on my legs and put polish on. Didn't even do two coats of polish. Very messy with the polish. This pedicure cost $25 which is outrageous for the job they did!! Could have done a better job myself at home for free. My experience was very upsetting and I will never come back again. They should not be able to run a business like this!! read more

I used to love Lily's Nails, the folks were friendly, professional and clean. The last two times, I had to ask for them to get clean tools from the autoclave, a new file and yup a new paper towel. Today, I was seated in a chair at a station and waited 15 minutes ( I didn't have an appointment). Eventually a man sat down and began my gel French White Manicure. Instead of roughing up my prior polish with the clean file I requested, then soaking off my old polish, he began filing the tops of my already thin nails. Instead of using the cutter on the cuticle clipper, he pulled at the skin with the clippers. He said nothing to me while he barked orders to the other technicians. At the end of my service, he put the dirty tools back in the drawer and neatly folded my used paper towel and placed it in there as well. Gross. Never again. And nails don't even look that great. FYI, they prefer you pay with cash so they don't charge you tax unless you use your card. Incentive to them is less reported income so less income tax to the state and if you get an infection from dirty tools, no proof you were there since there are no receipts. read more

So I am your typical man who never cared about my feet or nails until somewhat recently and without doing any research online, this was the first place that I ever went into for a pedicure or manicure so I did not know what to expect. I did not really know the options and asked for a pedicure and manicure (after reading reviews realized that I received the spa pedicure and spa manicure and there were several additional upcharges that I will discuss later). I sat in the chair for a few minutes and then a friendly (albeit not a strong English speaking) nail tech plopped down and showed me a laminated sheet with the 4 different scents of soap & lotion and asked "which one you like"? I picked a scent and she quickly went to town on my feet. The process seemed pretty rushed (but again I did not know any better until I tried other places). After soaking, clipping, buffing, and about 2 minutes of foot massage I was asked "would you like foot massage for fifteen dollars"? I said "yes please" and she set an egg timer (which seemed quite amusing to me and I have not seen this approach used at any of the other places that I have went to since) and she rubbed my feet for 10 minutes and then stopped the egg timer (I assume right before it went off). She then asked "would you like me keep going"? I, a little confused said "sure". Again she set the egg timer and went through the exact same ritual. It was then time for the paraffin wax and she guided my feet into the pot and then put plastic bags over my feet until it cooled down (Later that night I discovered that I had what seemed like stinging chemical burns on the top of my feet that took a couple of days to go away). She then wiped the paraffin off of my feet and handed me my socks. I got back into my shoes and then headed over to the hand station and got a quick soak and quicker manicure that left some rough edges and left me with a couple of bleeding stinging cuticles. She said "I give you massage now" and rubbed my shoulders and neck for a couple of minutes which is a nice courtesy complimentary add on to the service. Then she asked "would you like chair massage for fifteen dollars"? I said "sure, why not". She had me sit in the chair beside the pedicure stations and again set the egg timer again and rubbed my back, shoulders, and neck for 10 minutes and then stopped the egg timer (I assume right before it went off). She then asked "would you like me keep going"? I replied "sure" a little more uncertain at this time because I had come to the realization that these 10 minute half-effort non-therapeutic massages for $15 were not really worth it at all. Again she stops the timer and says "ok". I head up to the register and the total was well over a hundred dollars (close to the $150 mark). I tipped 20% because I really do not know what the standard of service is back then. I went one additional time after that but had a different nail tech who did not push for the additional up-sells but seemed rushed as well. Since then I have gone to 2 other places and realize that Lily's Nails service was BY FAR more rushed, less effective, and way more expensive than either of the other places. In all of my life I have only ever written a total of three 1-star reviews but when both other places that I have gone to since have had FAR BETTER service, no pain, more foot massage, all for 1/3 of the price, I do not see why anyone would want to go to Lily's Nails. read more