High quality, solid wood cabinets. And Richard Westgate was very helpful in getting our kitchen cabinet orders together. 5/5

I had an excellent experience with Lily Ann Cabinets and would highly recommend to others. The quality of the cabinets and ease of assembly far exceeded my expectations. Customer service was awesome as well. What a wonderful company to have in the greater Tampa Bay Area! read more

Lily Ann Cabinets - These are the Lily Ann cabinets we used to rebuild and extend our island. Turned out beautifully! - Kitchen & Bath Near Me - Adrian, Michigan

Ordered a grill from them. Way cheaper than Amazon, delivery was insane fast. Thank you!

The cabinet samples were stunning. Our designer, Joey O, was patient as we went through four different iterations of designs. Sashil helped break up the order into two sections for easier CC processing. I am so very impressed by the customer service and support. read more

We are so impressed with the quality and look of our York Driftwood cabinets in our kitchen and bathrooms. They arrived in perfect order, and went together beautifully! The soft close hinges and drawer guides are also very high quality, and were easy to install. We were delighted with the design process, as well, and we are grateful to Reia for working so patiently with us. We will highly recommend Lily Ann Cabinets to others in the future. Thank you! read more

I have several Properties and I relaxed the cabinets in 3 of them. There cabinets are top notch, high quality cabinets, the doors are easy to adjust so everything fits perfectly. Last of all the customer service is above excellent! They helped me lay out the perfect design for each kitchen. with their help my husband and I Installed them and it turned out looking like a professional job! I highly recommend using their services! read more

Lily Ann Cabinets - Lazy Susan corner cabinet - Kitchen & Bath Near Me - Adrian, Michigan

I purchased a flipped home where these cabinets had been installed. they were put about 1-2 months before I bought the home. within 3 months, we noticed a cracking pattern along the sides of the cabinets and contacted Lily Ann. customer service was unpleasant and difficult to work with. initially they called the flipper rather than me several times though I gave my contact info to update the warranty. they did agree to ship new panels, however were sure to blame the installation crew for this issue (not sure how this patterning could have happened during install, it's ALL over mutliple panels). They did not agree to pay for the installation so that was a personal cost for us. Now, 9 months later, multiple of the cabinet doors have cracking and peeling away of the laminate coat, in areas that aren't touched in the decorative center of the cabinet so again, it wouldn't have been improper installation and it's not wear and tear as that area isn't touched. These cabinets are garbage and we will be replacing them, certainly not with Lily Ann cabinets. These are cheap, garbage cabinets that only rushes home flippers would buy. read more

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LilyAnn Cabinets has been great to work with. Quality products, competitive pricing and great service. I am placing my third order with them and would like to recommend and acknowledge Jake K. for his superior customer service. Jake has gone out of his way to answer questions, make modifications and suggestions, and ensure each order is 100% to our satisfaction. I am already planning my next projects! read more

We have used LiIy Ann cabinets for a couple projects . I can"t say enough good things about this company. They are always top notch on customer service. If we ever have any issues they resolve it very quick and efficiently. There selections over the years have increased and have gotten more in line with the trendy styles used.. but really they have a style for everyone. The cabinets are quality plywood construction. We ended up putting all our own cabinets together and it was not complicated . Would highly recommend. read more

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Great pricing on quality cabinetry. I did my kitchen with Lily Ann and it turned out exactly as planned. All of the necessary materials were delivered the first time. Very impressed with construction and price compared to big box store cabinets. read more

I have ordered from Lily Ann Cabinets a couple of times from small to big projects. I like the quality and easy of construction. My chief complaint is on the order processing, delivery and responses from the company, i.e. Service after the sale. My most recent order was for a large kitchen and bathroom set of cabinets. As you can imagine, one works on the design for several weeks and I had compared this to the catalogue and sent appropriately scaled drawings to Lily Ann complete with notes for installation. They in-turn provided a design packet with a great 3D and 2D rendering of the design. It was very impressive. I refined the cabinet drawings with minor issues discovered during the general renovation phase. All was still good. Working with the Lily Ann sales rep, we discussed an order date based on their turn around time of 3-4 days, so the cabinets would be delivered by their need date and I would not be trying to store an entire kitchen and bathroom on a construction site. The sales rep recommended I delay the ordering by a week, which I did. Once the order was placed, I heard nothing - although, Lily Ann happily charged my credit card. 12 days go by and still no shipping information and people at the company know nothing when I call to enquire. Eventually, I make some headway and now the shipment has to be expedited to prevent the project falling farther behind schedule. They did ship out but only a partial shipment, while leading me to believe it would be a full shipment. Installing half of the kitchen cabinets is not the good way to go if one wants the cabinets to line up properly. Also, I prefer to install the wall-mounts first because it make the installation easier when one does not have to lean over the base cabinets. All-in-all a very ho-hum, poor experience. There is no real expense involved at improving customer experience with a sales and service team that is already in place. They just have to care and take ownership of a shipment, which Lily Ann does NOT do very well at all. Tip for consumers: Lily Ann is cost effective but has extremely poor service and a decent quality product. Inventory your delivery closely as not all cabinets are shipped at once. Products used: Kitchen and bathroom cabinets read more

Received your valentine sales alert 60% off. Couldn't resist going to your site and checking out this incredible sales event. As suspected LilyAnn boasted a savings of $2,780 on a pantry cabinet lowering the cost to a bottom basement price of only  $980. I bought the same cabinet 5 years ago for a little over $500. LilyAnn The  SCAMMER read more

We purchased an entire kitchen and bathroom of white shaker cabinets 4 years ago. While the shipping was decent and assembly was easy, the cabinets are trash. Within a year the doors showed extreme signs of wear. Several have started splitting and cracking. For solid wood cabinets these have zero durability. Extremely disappointed that we will once again have to replace all these cabinets. read more

I contacted Lisa Decker because she was highly recommended by a friend, who installed cabinets in several properties. I loved my friend's kitchen and was able to find several products on the website that looked good and seemed to be competitively priced. I met with Lisa at the Largo, FL location and immediately fell in love with York Driftwood line. Lisa helped me to refine the design. I requested for the cabinets to be delivered assembled, and all 19 cabinets were assembled and delivered in record time of less then 10 days. My kitchen installer was very pleased with the quality and how well everything fit together. It took about 24 hours for two people to complete the installation including cabinet pulls. All cabinets came with plenty of hardware. The only drawback I could see is that the shelves in the cabinets were impossible to re-position after you installed them once - this was due to the type of clips supplied with the cabinets. Had I thought about it, I would have bought different clips in a hardware store. Bottom line: these cabinets are the best quality for the price. I will definitely come back when I am ready to do another project. read more

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The friendly ​staff went out of their way to help. Shana, Lily and Luna helped us out choosing and locating the cabinets that we wanted at a great price. Ni​ck helped us with his experience, suggestions, and making sure that we had everything we needed for the install and he loaded them for us. They combined to make it a fun purchasing experience. Thank you ​ read more

Spent a lot of money on our cabinets . Cabinets were warped. Miscolored. Paid for Mulan glass windows and got clear glass. Missing several cabinets and light components. Talk to the owner and he said hed make it right. 3 weeks later still no replacement cabinets or ones missing or partial refund. Darryl M and Nicka V are just stringing me along till I realise their not gona do anything. Weve had to pay our contractor more $ to spend extra time to struggle to put together what we have otherwise it's a junked order. I would not recommend them to anyone. These cabinets are made and shipped from Malaysia which they dont tell you that, which explains why they were warped. Also the backs are not even and all of them.are off 1/4 inch. So they wont replace if there 1/4 inch off . read more

Our experience with Lily Ann has been nothing but a nightmare. We placed an order for $3,800 on 09/01. It was a larger purchase for us & became an even larger purchase when my ACH information was run 3x. I didn't realize this occurred & only became aware when I got "PER SALES REP THIS ORDER IS TO BE CANCELLED, THANKS -IRMA." I checked my bank account & what a wonderful surprise that was! I contacted my salesperson (Darryl M) multiple times. I've still never heard back from Darryl... 30 days later. After e-mailing both Irma and Darryl together... on both 09/05 and 09/08 I finally got an update from Irma that simply said "THE WAREHOUSE IS WORKING ON THIS ORDER STILL. ONCE THEY COMPLETE IT WE WILL SEND TRACKING INFORMATION TO THE EMAIL ON FILE." So, we continued to ask - "When are you reversing the charges?" I eventually got all three charges reversed by my bank on my side because I never got Lily Ann to do it. I even had a FOURTH payment pop up as they retried (successfully) to take the money back. On 09/21 (20 days after I had the issue) I get an automated sales e-mail from Darryl with a subject line of "What can we do to earn your business?" The e-mail reads "Hello BreAnne, At Lily Ann Cabinets, our goal isn't just to meet customer expectations but exceed them." I almost fell off my chair laughing. So, I e-mailed Darryl back. "Hi Darryl, Can you tell me when our order will ship? Just an FYI - I had another payment go through from your company. It sounds like it was a 2nd attempt for one of the duplicate orders from the 1st. I've worked my with my bank to get the orders reversed and just this week was able to have this done. It sounds like nothing was done on the vendor side so I'm not quite sure what happened and why this was never fixed. Can you verify there will be no other attempts from Lily Ann to take money out of my account?" No response, but he did pass my e-mail off to Marci who responded to me on the 22nd with "Hello BreAnne, I just wanted to reach out regarding your refunds/reversals. I had initiated a reversal for 2 of the duplicate charges but while the bank was processing that they said you had put stop payments on the charges. I show there were 2 returns to you already. Please let me know if you have any questions. " Well, yes, 22 days later I've already asked my bank to stop the payments and reverse the charges.... So I let her know I was informing them because it wasn't handled in the first place & the communication was sincerely lacking. Cut to now, 30 days after we first placed the order. We received the order. Some cabinets are the wrong color, some are cut, there are dents, scratches, crooked panel insets, cabinets that have obvious damage that was poorly covered up with a touch up kit - it's an absolute s*hitshow. I called Lily Ann and the woman I spoke to said "I know what's wrong with your order - it looks like you're missing 2 items." I told her I had only opened 2 boxes so far so I'm pretty surprised they knew boxes were missing and hadn't contacted me to tell me. I was then told to open all the boxes and write down the damages and e-mail it to replacements@lilyann.com. So, I do that (a really fun task when it's raining and you have no other place to unload 1400 lbs of cabinets other than the driveway!). We have 10 damaged or wrong color cabinets & 2 missing items. I then, after trying to take photos of everything, go to file a claim as directed and I can't get their website to upload my photos. Since then, I've contacted them via e-mail, called and left a message through their website chat. I've also posted on their social media (my post was hidden on their timeline) and now on their FB post. I have yet to hear from anyone. Do yourself a favor and don't use Lily Ann. Accidents happen. A failure at offering great service requires intent. Not a single person has taken ownership of any of our issues. If that had happened, I wouldn't be bothered in the slightest. read more

I was really happy with the quality. We did have one cabinet that didn't have the correct pre drilled holes. But it was ok. The quality was so much nicer than the off the shelf ones at the big box store. read more

Lily Ann Cabinets is the second place where I've purchased RTA cabinets, and I'm much more satisfied with them than the other vendor. I expect to use Lily Ann Cabinets on my next house. What's better about Lily Ann? Construction details, more options. Like the other RTA vendor Lily Ann's cabinets come unassembled. You can pay extra for them to do the assembly but I didn't chose that option. Both have cabinets with hardwood faces and plywood sides. No particle board or other 'engineered' wood products. The drawers from both were dovetailed but the Lily Ann dovetails fit better and the drawer bottoms are thicker. Shelves are thicker too. Unlike the other cabinets where the joints are just dado'ed the joints here are mostly dovetailed so you run your glue and slide the pieces together rather than relying on plastic blocks and staples to hold the assembly together until the glue dries. A few joints are held together with screws when the angle of the joint won't accommodate a dovetail as well. Lily Ann also offered a wider range of cabinet configurations so I was able to do a great job of fitting them to m space. The shipment was quicker than the other guys, although there was a bit of damage because some of the pieces weren't packed very well. The replacements arrived quickly and they were packed very, very well. read more

Lily Ann Cabinets - Kitchen & Bath Near Me - Adrian, Michigan

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I was expecting a delivery in July and than the nightmare started working with this company. The order delivered in July was full of issues; missing components, missing cabinets, wrong dimensions etc . 4 months down the line and multiple attempts to fix, I still do not have the hardware correct. The latest attempt to correct the issues, ended up in the company sending a cabinet that had white sides and grey face. I have no end in sight, the owner did not even apologize and seems to have no regrets.At this point, my entire kitchen project is at the mercy of this company. @Bill, if you are reading this, my humble request is kindly do not take your customers for granted and understand that behind every project is somebody's hard earned money getting used on their dream home. I have seen bad service in the past with other companies but have never felt that one should write anything wrong in a public forum , but in this case I feel by not doing so I will be unfair to myself and may be others who may want to use this company. read more

I really liked the cabinets. It was easy to work with the designers. Also the toe-kick broke due to my mishandling. Hans from Lily Ann send me replacement for free, no questions asked. Good customer service. read more

I would definitely recommend Lily Ann. I would give 5 stars, but only giving 4 due to the fact that our shipment included several items that were wrong. Hans was quickly able to fix the errors so overall it was a good experience. The cabinets are good quality and they had lots to choose from. read more

I would not recommend anyone to Lily Ann Cabinets. We worked with an incompetent designer in the Temperance location. I received my cabinets and when unboxing we found each assembled cabinet to have dings, gauges and imperfections. Our assembled cabinets which we paid extra for do not have accessories in place. Our kitchen dimensions were given to our designer, the pantry cabinet that was a pivotal part of the layout did not fit, the pantry needed to be altered to fit in the space. IF I COULD GIVE LESS THAN A 1 STAR REVIEW I WOULD!! read more

The grey shaker elite cabinets are very high quality. Although their sizing selections may seem limited, Lily Ann worked with me to modify the cabinets for 2 custom sizes. Only 2 doors and a face frame had minor defects, all which they replaced for free without an issue. My only compliant was the lack of updates between placing your order and delivery. Had travel plans coming up and it started to get stressful towards the last few days before delivery. What I didn't know is that their delivery team is pretty flexible and able to push out the delivery date if needed. I did build the cabinets myself and I was able to do this over a short weekend (aside from the 3 defect pieces, which took no time to put together after). When putting the cabinets together, I would recommend using Titebond II (blue) wood glue. Their dovetail assembly method is very easy and can be mastered after building one cabinet. Also one thing I failed to realize when ordering, the cabinet sides are already painted and finished, no need to buy side skins! You would only need the skins if you want to make the side flush with the face They also give you the option to have it assembled ($500 at the time) which is not a bad option if you have any doubts about RTA cabinets. read more

This company has greatly disappointed me this time around!!! No one wants to really help the customer. They will take a call and pass you on to someone else and only tell you what you want to hear. If they are that busy and cannot provide good customer service then they should hire new people. This is not how you do business. And just because things are good now with sales it is important to have good customer service to keep your loyal customers when times get hard again! An order was placed on 12/2 with a longer than expected ship date of 4 weeks, and arrived 6 + weeks later. In the meantime of processing my order they ran out of the cabinet I ordered and had to change cabinets, which ended up being an upgraded cabinet but still inconvenient for the delay in what I ordered. When the cabinets arrived, one of the faces for a vanity cabinet was completely missing and unable to assemble. After several phone calls, emails, and texts (even left a voice message for the owner Bill), a man finally called me to tell me that they knew about the replacement and it would go out the next day. Now a full week later, the replacement has not been received and when I reached out to the replacement department their response was, " I do apologize but when we say this has been processed that does not mean that it is completed. That means that the replacement order has been written up and that it is in the works to be completed. I again apologize for the inconvenience." That is not what I was told over the phone. I am extremely frustrated with the customer service of this company. Beware of these inconveniences! read more

The kitchen cabinets ordered from here were competitively priced but also low quality. The finish on these cabinets were easily scratched and you can tell that they will not hold up long. I reached out to customer service for additional support on a damaged part and the response was untimely and unprofessional. I would not purchase again or recommend this vendor. read more

We recently purchased $5,000 worth of RTA White Shaker Elite cabinets. On delivery there were no signs of outer damage. Unfortunately when we started to assemble a couple a weeks after delivery, we were super disappointed regards the quality. Three cabinets had warped boxes which made assembly almost impossible (and frustrating). Two cabinets were scratched on the face side. Two other cabinets were scratched and marked on the sides that show. One cabinet was missing a vital installation slot altogether. Two wall cabinets have completely different finishes/shelves inside (I wish this review site would enable photos). Each base cabinet also a slightly different color interior finish. One 84" utility cabinet is marked up and damaged on the inside. Two 'decorative' end pieces are both a 1/4" wider than the actual frame and while this might work okay for a base cabinet, it doesn't work for a wall cabinet (since it has to be installed flush to the wall). Would have been great if this was pointed out (anywhere) on their web site. We are handy folk and with a lot of time, ingenuity and various power tools (and touch up paint), managed to fix or hide most of the various manufacturing/quality faults and eventually get the cabinets assembled. On this project, we had planned to move forward with purchasing kitchen and bathroom(s) cabinetry from Lily Ann, but are blown away and super disappointed by how poor their QC and Customer Service is. We purchased from them based on all the positive reviews and now can't believe they are all legit. We called (and were told someone would call us back) and emailed them about our 'bad' experience but nobody ever bothered to follow up. read more

Bottom line - extremely late delivery and no updates provided along the way. Instructions for cabinets are lacking, and delivery drivers try to sell you more products when they deliver. Customer service needs to see some big improvements. Most reviews for LilyAnn seem to be pretty polarizing, either great quick service, or none at all. Unfortunately, my experience with them was no service at all. I ordered the madison toffee cabinets (5 bases and 6 wall cabinets). I purposely ordered from them due to their shipping times (1-14 business days) and the mainly good reviews I saw. The first thing that happened was I never received a link to the order. I created an account and tried to access my order, but was not able to. So I emailed them for an update which they replied that the cabinets were processing. Fast forward 2 weeks from the order and I still had not received any updates on shipping. I emailed multiple times and still received no answer. I called multiple times and was never given a straight answer until they finally said that some items were back ordered and would be shipping out at the end of the week (almost 3 weeks after my order was placed). One week from when they were supposed to be shipped, part of my order arrived (this is 4 weeks after my order), as supposedly 3 cabinets were still being backordered. They arrived after the truck driver canceled once and then moved the delivery time another time, resulting in someone having to be at the house for 2 full days. As soon as the driver was out of the truck, he tried to upsell my wife on all sorts of other kitchen products, which in my opinion is not appropriate for a delivery. As I write this, it has been 5 weeks since my order, and supposedly the remaining 3 cabinets will be shipping today via freight, so it will probably take a total of 6 weeks to get all my items. It seems like they are a decent company most of the time, but when they fail they fail very badly. Extremely unprofessional and horrible customer service as it relates to order delivery time and updates. And to top it off, the instructions for the cabinets were missing half the steps. I will be taking my business elsewhere. read more

Customer service was terrible and the overall experience was subpar. There were so many things wrong with my order and a hassle to get things resolved. You get what you pay for. Their products are subpar their customer service is even worse. The design team is also not competent at their job. I spoke with the owner Bill to resolve an issue with my order and he was so rude and unprofessional and did not provide a resolution to the issue. I would never use them again nor recommend them to anyone. read more

We had a wonderful experience with Lily Ann, even though one pantry cabinet did not arrive with the initial shipment. It was quickly resent by Hans before we even had all the cabinets assembled. My husband is a retired builder and we had always used custom made cabinets in our homes. However, our retirement home in Florida had very dated Formica cabinets that screamed 1990's. We decided to do our own demolition and assemble our own cabinets. I actually did the lion's share of the assembly, just dragging my hubby off the sofa for the really large cabinets. Not many spacers were needed, none in the bathrooms or laundry room. We had no problem hanging them and we are both in our seventies! We used two "fake" doors with handles on the blank side of our island and it is gorgeous! I love the soft close feature, no banging cabinet doors any longer. I had to replace some minor broken pieces (a rail and a couple of the plastic quiet drawer closers) after four years and they called me immediately after I sent an email in the evening and just asked for pics of the broken parts and offered to replace them for free. I am doing some more remodeling and will definitely use Lily Ann. The quality for the price is simply amazing! And their solid wood cabinets do not fade or react to repeated cleaning. What a smart move we made! read more

I had a number of issues with my order starting with a lost shipment, then a delayed and incorrect replacement, followed by a damaged replacement. The initial shipment loss was not the fault of LilyAnn, but the customer service, timeliness, and the fact that I had to constantly call and email them in order to get anything to happen was the reason for this review. Not only that but I pushed to get a refund due to the damage and delays, and then had to wait another 3+ weeks to get that. Based on the fact that LilyAnn sells cabinets that are available from other sellers, I would recommend avoiding them and purchasing elsewhere. read more

Lily Ann is a super great value!!! I have purchased cabinets from national retailers on several different occasions. every time i purchased very high-end products. My wife to be had urged me to redo a portion of our kitchen so i agreed. I found Lily Ann Cabinets online, Lily Ann has a warehouse and showroom in Largo FL. about 30 minutes from my house. I called and talked to Max. Then i went over to see Max, Kile and the guys there that put together the cabinets. Absolutely everyone was great to work with!!!! Everyone went out of their way to be helpful and provide me with all the information that i requested. I am a very obsessive compulsive and detail oriented person. I put the cabinets together with one of my guys that helps around the house. No Problem, they went right together and are super sturdy and absolutely beautiful!! The Lily Ann cabinets are super nice ALL WOOD / Dove Tailed Drawers / The Lily Ann cabinets are every bit as nice as cabinets that cost 3 or 4 times as much. The best part of my entire Lily Ann experience was the great people that helped me out. The icing on the cake is that the Cabinets. They are absolutely top notch quality!! For a fraction of the price of those retail stores and they are so close, that i can drive over and pick up my cabinets in about an hour and be back home putting them together. My wife is so happy that we are now going to do the entire kitchen and the pantry in all Lily Ann Cabinets. This is one of the best deals ever!!!! Remember guys if you are a DIY Guy like me. { Happy Wife = Happy Life } let Lilly Ann Help you to have a Happy Life like Me and My Wife read more

They came highly recommend so I was excited to work with them...I contacted them during a sale since we are rebuilding from Harvey and could use a break. Instantly we were placed in the hands of a designer who was on vacation through out the sale so they would not honor the sale prices. After many weeks we finally got a quote that didn't include things like hardware we requested but we didn't want to lose our contractors so we decided to go with it. Then Courtney informed us the 2 week delivery actually meant 14 business days to pull our order and then at least another week to ship so we were looking at minimum a month before they would get them here. It's been a nightmare and the worst part of trying to rebuild our lives...because we went with them instead of another company we are at the point of buying crappy pre made cabinets or lose our contractors for good. read more

I was pleased in every way in regards to dealing with Lily Ann, from design to delivery. Cabinets are very easy to install and shipping was extremely fast (in my opinion). Excellent customer service. read more

We were originally thrilled to have found Lily Ann Cabinets. We knew of someone who used them and was happy. Prices can't be beat, designer was nice and patient, and we thought we had our kitchen cabinet selection done. Quality seemed acceptable. Reviews were mixed but mostly good. We ultimately paid a little under less than twice the cost for cabinets elsewhere for a few reasons. 1) Difficulty establishing delivery timing. Need the cabinets here when our contractor is here and don't want them here for months before or after. Some were on back order with no potential timing. Over several weeks, designer said there was no one else in the organization who could give us more information. 2) We were visiting an area near one of their facilities and decided to stop in. Cabinets in showroom that were in the process of being installed for a new display. Paint was chipped in several areas as well as globs of over spray hanging off of a few corners of doors . . . . and this was new cabinets in their showroom. We pointed it out to someone who worked there and they did not think there was anything wrong, pointing-out that we would get a touch-up kit with our new cabinets (but no file to get rid of the over spray?). Goodness . . . . what might they expect us to accept? If this is how they assemble their displays and what they find acceptable, how would the assembly of our cabinets go? We decided to shop elsewhere. It might have all gone just fine but we were not willing to accept the risk. read more

We recently remodeled our kitchen and we were referred to Lily Ann Cabinets by a friend who found their site online. I was at first skeptical to purchase cabinets online, but it turned out to be a good decision. Not only were they affordable priced, but they were beautiful. There was only one issue with the shipment; we received the wrong hood range. However, we also wanted to return the crown molding because we decided not to install it, and they accepted the return without an issue. Their customer service is excellent! read more