This is actually a very special place. They present possibilities in a clean elagant way…read more They give you space to decide. No pressure, no hype. The lighting is good their products are well organized and clearly marked. It was a pleasure to go through the, usually arduous, task of deciding. Good prices for high quality flooring. We got about 700sq feet of beautiful carpet tiles. An easy and rewarding project. Basement looks spectacular.

I have stopped in this shop in the past without finding a remnant that interests me in a decent…read moresize. Usually they have lots of tans and greys. This time I found a beautiful wine cooler of thick quality. I purchased it to be delivered. Everyone who assisted me was very helpful and nice. The man who delivered my carpet went above and beyond. Very helpful and nice, he even helped me move a few of my heavier pieces of furniture, since he probably noticed I'm just an old lady ;). Offered to help me move more, placed the carpet and took my old carpet away. Thank you!

Malak was a gem! Really listened to my needs and the floor looks fantastic. Highly recommend.read more

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

We had a great experience with this company, from selection through installation. I gave them four…read morestars because there were some marks on the walls probably from the carpet stretchers, which we don't care about but someone else might, so full disclosure. Thanks Ed, for a fabulous job!

Several years ago, we went to Christoff' and Sons Floor Covering to find carpeting for our kitchen…read moreafter we put new cupboards /wallpaper etc. We purchased a remenant piece of carpet for the kitchen and the service we received from Christoff and Sons was fantastic. They came out and measured the kitchen to make sure the measurements we gave them were correct as well, which we really appreciated. After 15 yrs, it's time to re-do the flooring in the kitchen once more, and we will be returning to Christoff and Sons Floor Covering. I really like going to "small" hometown businesses !!! We were treated like family. I am looking forward to returning to Christoff & Sons once again. It's great to see that Jackson MI still continues to have a few privately owned "mom" & "pop" businesses, ones that we can get that "special " treatement from, instead of being made to feel as though we are just "another " customer looking for a "deal". Dealing with small businesses gives us the pride of keeping our money in our community !!

RUN. Do not walk away... RUN!…read more My experience with Christoff's was extremely disappointing from start to finish. My salesperson, Stephanie, told me I needed to pay for the carpet upfront before it could be ordered. I brought in a check for $3,660, as they offered no credit card or electronic payment options. By that point, my installation date had already been pushed back because Tom forgot to measure one of the bedrooms and had to return. Then, after business hours on a Friday, Stephanie sent an email to my work email at 5:11 PM informing me they didn't actually have the carpet and would not be meeting the agreed-upon installation date. No phone call. No text. Just an email. I called first thing Monday morning and requested a refund because I had made my timeline clear from the beginning and had no flexibility left. Stephanie flatly refused to return my money and told me it wasn't possible to speak with an owner or manager. Since they wouldn't refund my payment, I reluctantly agreed to another installation date. Things only got worse. Christoff's sent out their "premier" installation crew (one person) to begin the project, assuring me the carpet was definitely on the way this time. The installer put down tack strips and padding, then attempted to install the completely wrong carpet. I ordered a tan carpet, and they showed up with a white Berber carpet. To this day, I have still not had a direct conversation with either owner, Ted or Tom. Ted will send text messages and Facebook messages but refuses to actually get on the phone and discuss the situation. To make matters even more uncomfortable, Tom spoke negatively about his own employees. Specifically referring to the "girls in the office" Poor communication, missed deadlines, incorrect materials, and a complete lack of accountability. I would not recommend this company.

I recently had new carpeting installed in my master bedroom. I am extremely satisfied with this…read moreexperience. In the showroom, Liana was knowledgeable, helpful, friendly and low pressure. When Tom came out to measure the room, he was friendly and answered my questions. He emailed me a detailed estimate in a timely manner. His long experience with the company shows. Brian and his team of installers were amazing! They took care of everything, including complete clean up afterwards, and took all debris and old carpet away. The carpet installation was very professional and looks great!

Ann Arbor Carpets FlooringAmerica was exceptional! If I could give 20 stars, I would! Starting with…read moremeeting Danielle Denig in the store and setting up a visit for an estimate to the final sweeping of the finished floor, I am beyond satisfied! Danielle assisted me with selecting the laminate flooring, accurately measuring our kitchen, and provided a realistic estimate and a schedule for delivery of product, and then installation. I received a call the night before to confirm the installation arrival time. Bob Boyer was exactly on time. He provided thorough and precise workmanship. He worked diligently and cleaned up every speck. I would HIGHLY recommend Ann Arbor Carpet FlooringAmerica, Danielle Denig, and Bob Boyer. Thank you so much!

luxury vinyl flooring installed in kitchen and living room! quick appointment for installation…read more professional installation! Very happy from start to finish!

Classic bait and switch. I went there and picked out my carpet and gave them their required…read moresubstantial deposit. Then they told me my choice was discontinued. Ok, back to find another. Not so easy as everything I selected was the same-not available. Why would you even have discontinued samples on your display? They don't have much choice to begin with so it just got worse. The one I ended up ordering took forever and then when it was delivered it was totally matted and the installer said it would never look any better and suggested I not accept. So it got returned. I ended up spending a lot of my own time researching options with the manufacturer to find SOMETHING we could use. Finally found one and they said it was more expensive. (Sure it was ) I paid the extra and got it installed. It was supposed to be one of those great pet and kid proof wears-like-iron types. Nope. Had it cleaned (I'm really picky about floors being clean) and it would not clean at all. They were here forever and could not get it clean. Had a friend who is in the business come take a look and they said to remove it-the fibers were crap and would never look how they should. So over $2000 on a small bedroom later, we're pulling the crap up and putting in hardwood. I hate to say it but I regret ever going in that store

We called G&K right after we purchased our house because we knew the hardwood floors were in rough…read moreshape. We needed someone who was knowledgeable (since this was our first house and we knew pretty much nothing about flooring.) They miraculously got us in within a few days (due to a cancellation) and walked us through everything they would need to do and the timeline. Paul was excellent and guided us on flooring stains that would fit well with the house. They got right to work. My husband and I didn't stay in the house during the renovation, but we came by everyday to view the progress. Someone was always there to answer our questions, and they seriously went above and beyond to get everything done quickly so we could move in. I would definitely use them again and recommend them to anyone who asks. Thank you G&K, you guys rock!

The laminate floor they installed *years* ago slid around a bit leaving some gaps. They came,…read morelifted the pieces, put things back in place (including using some spares we had in the original boxes). Superb work, super customer service. Hightly recommended again.