We have always been helped with our various projects over the past 40 years From rewriting a lamp,…read morefinding the right tool to fixing up a scratched door Robin has helped us a few times and he goes above and beyond to listen to our project and help us find a solution

Love having a local hardware store in south Eugene. The people are always helpful and I appreciate…read morethat they still sell screw, nuts, bolts, and washers from bins. Their selections is quite good as well. So why the three stars? The restrooms are really quite poorly maintained. The outside of the store is completely covered in spider webs. Just kind of gross. A bit of attention to detail goes a long way.

Needed a smoke detector. Could not locate in this maze of a store. Asked for help and was pointed…read moreto a different room on the wall. Still could not find them. Decided to just leave and go to Jerry's. When I entered, Jerry, I was immediately greeted and directed to the proper location for what I needed. I honestly expected a lot more from an Ace Hardware. I usually expect to pay a slightly higher price, but I'm gonna get superior service and they're gonna have what I need. I was very disappointed.

For the past 2 years I've been here almost weekly. Sometimes several times a day. I have always…read morereceived amazing service. Most of them know me by name. Simon is so knowledgeable, kind & always offering different options for my projects. One day my knee was acting up & I believe it was ryan that shared a recipe for inflammation that has helped tremendously. Great team of knowledge people, great products and I don't have to drive to eugene!

A "go to" place for hardware or metal needs. The storefront looks small, but they have a large and…read morevaried inventory. Competitive prices and great service. I personally go to Hurd's Hardware to buy steel for my fabrication needs. They have a large steel inventory as well. Even for small pieces, their cutting fee is extremely reasonable. It has always been a friendly place to shop.

Hurd s rules,man.Badass old fashioned service.Hurd s rocks,doc.read more

I really don't even need to write this review. You already know that your neighborhood independent…read moredowntown hardware store is just damn awesome. Just awesome. You need something? They have it. You could go to a national chain store where the lackeys, er, uh, employees don't have a clue. You might find what you're looking for. You won't pay any less. Or, you could go to Robnetts, and if you don't immediately see what you need, one of the staff will take you right to it. Have an odd fastener? They have it in stock. They can even tell you exactly what it is before you go looking. My only dig was one time I needed a bolt for some furniture. They had one that fit, but it was a bolt with a hex head that takes a standard wrench rather than flush top that uses an allen wrench. Guess what? My chair still works! Not too long ago I needed an odd light bulb. I wanted to get an LED version. They had exactly what I needed, and I paid less than what I would have paid had I ordered online. Another time I was looking for some oddball light bulbs for a friend. They had the EXACT match, both in halogen and LED. I got the LED. Sweet. Just recently, I needed an odd sized allen wrench. I have so many of them, and I have a few sets. I didn't need a whole set, just one wrench. Eighty-nine cents and two minutes later it was in my pocket and I was on my way with a smile. Thank you Robnett's.

Always buy local. Been in business since the pyramids. Very knowledgeable and friendly staff…read more Highly recommended. Plus they've got nice old wooden floors that squeak with every foot fall. Love it.

I had called prior to coming in to the store to see if they would thread a couple dozen pieces of…read morepipe that had already been purchased elsewhere. I called prior because this is uncommon and wasn't sure if they would be interested in that business. The young man that I had spoke to on the phone was HAPPY to help, gave me quote, and told me to come on in. I went to the store and stood at the counter waiting to be acknowledged and checked out for about 15 minutes. I was extremely patient and watched people enter the store AFTER me, and they were greeted friendly. I looked around to see if I just blended in to the background, but no, they looked at me and then the other gentleman and told him he was next. I said something about it, and the older gal told me she didn't see me, mind you I was standing 4 feet in front of her for 15 minutes. The woman was visibly upset that I bothered to stay something about not being acknowledged, so I asked for the young man I spoke to on the phone with a quick description of what I was looking for. She laughed and said that they won't do that for me. I explained I had called ahead and got the ok, but she then described that the young man that answered the phone was challenged and shouldn't be answering phone calls. That he NEVER answers the phone. (keep in mind I have spoken with the kid on the phone on more than one occasion, and has been the ONLY person to answer the phone when I call.) She placed blame and shame to this hard working young man and was extremely rude. I asked to speak with the young man to let him know he was appreciated either way, but instead some older guy came out and was even ruder than the woman. I asked him a couple of questions, and my mid sentence he just walked away! I said, "Excuse me sir", his response, "SCOFF, you can figure it out." After describing this encounter to another local business in Browsnville, we were warned that Carlson's Hardware had continually rang them up for more money than the marked price of the purchase. They reviewed their receipts after years of support and found that this was a common mishap. City Council was contacted. We just went in today for supplies and thought we'd verify that they weren't over charging and it turns out they DID IT AGAIN! They attempted to deny the "mistake", and we had to physically show them the numbers don't add up like that. After arguing us to be wrong they finally said, oh you know what, you're right. Funny how it never happens to be less, and is ALWAYS more.

One star, is one too many…read more Make sure you check your prices before paying!! All totals are added up on a calculator by the staff, and funny that it never ends up being LESS than the total, but always MORE. Just about everyone in Brownsville has had an experience of being over charged here. I have had to point out that the totals were incorrect nearly EVERY time i come in. I've had countless horrible experiences here, and always attempted to put my best foot forward to find resolution. Always met with sassy remarks and attitude. When I'm overcharged, or you mixed my paint wrong for the THIRD TIME IN ONE DAY, I still come in with respect as that's how I treat my customers. As a small business owner, i can say first hand that if a mistake is made, you need to handle it with an apology and respect. Not by acting like a 5 year old. I made a deal with the owner of this store to purchase rolls of stretch wrap for my business, we agreed on a price, and said he was happy to sell them to me. We continued this deal for weeks, until one of the gals who worked there abruptly said she would like to charge me more. She said she was aware of the deal I had made with the owner but FELT as though it wasn't enough. I told her until I heard from the owner that deal had changed, I expected to hold to the agreed upon amount, as that is FAIR BUSINESS. She laughed at me, and started name calling as if in the hallways of a high school. Learn to treat your customers with respect. The "I'm better than you" attitude will get you nowhere. Stop overcharging you customers who have worked hard to spend their money at your establishment. This business is a serious joke. They are a franchise of Ace hardware, who I have spoken to and they are appaled at the reviews online and my experiences. I sure hope some change occurs.

Had a good experience researching buying a clothes dryer . The sales person Emma was fast and well…read moreinformed. She quickly gave me all key information on a dryer I needed. So, I could order through Home Depot . An item that they don't stock on their floor. I had spent the weekend going by stores and had sales people running other way when I tried asking them questions.

Do NOT have tile installed with them! They (tried) to delivered the tile weeks prior to install,…read morebut had them return them. When they did deliver, they stacked them flat on top of each other and piled the heavy grout on top! The crate was broken down and sagging. They broke about five of the bottom boxes of tile and had to reorder. Tile was out of stock so waited a MONTH for my floors to be finished. Had to hand wash my dishes because my dishwasher was outside until the floor was done! The ONLY saving grace was the impeccable, extremely professional installation company. Jason at Home Depot was fantastic! His female supervisor, in flooring, was awful! Such a rude woman!wish I could remember her name.

Bi-Mart is an institution in the Pacific Northwest, and though it started in Washington, the…read morecompany is now headquartered in west Eugene. (I worked at one of the stores so I know a little of the history!) It's a membership store, so you pay $5 and you have a lifetime membership. They have a drugs section, though the pharmacies at Bi-Mart have closed (ostensibly a result of Walgreens' incursion). There's also an electronics section (possibly with photo developing still, though I wonder who still has a film camera for developing), housewares, hardware, and sporting goods. And then a catch-all department with food/clothing/etc. Bi-Mart sells hunting licenses and stuff, so it's not uncommon for people to come for that. Don't forget to come in on Lucky Number Tuesday to see if you won a prize!

I have been going to Bi-Mart for many years... The store still feels "old school" somehow, which I…read morereally like. The quality of their inventory isn't as good as it used to be, but that seems to be true almost everywhere now... Their prices are good. I really appreciate the people who work there. They have a very large parking lot. The people who work there are friendly and helpful, and if I buy something that has a problem, they always accept returns.

Brian is a top notch carpenter. I've had my fair share of flaky, unreliable "handymen" over the…read moreyears and his work is far superior. He installed a new window and remodeled a 1/2 bath. Excellent communication, and timely work. Would highly recommend

Brian has done some great work for me in the past. He's a busy guy but if your job meets his…read moreschedule it will get done right!

Mike did a great job at a very reasonable rate and I couldn't be happier with the service and his…read moreproactive communication!

I called Eugene Computers yesterday, because both my DVD/CD Rom drives suddenly stopped functioning…read morea couple weeks ago, causing me a lot of stress. Specifically I was trying to burn a few CD's for my American mom, and the burns failed, so now I have a bunch of coasters! Mom thinks the software had some kind of encryption parameter switched on, or perhaps the music I have is copyright-protected with a DRM, but I told her that it's actually a hardware failure! When I called, Mike answered the phone, and he seems like quite a sweet guy! I explained my situation to him, and he informed me of the possibility that I may need new DVD/CD Rom drives. He says that when it comes to reading and writing CD's and DVD's, drives and burners can fail after a short amount of time, as these machines aren't built to last like they used to be! Fast forward to this afternoon. I went to Eugene Computers with my provider, Karry, and they actually had the right kind of DVD/CD Rom drives for me! And better yet, they let me recycle the old ones that I brought in! I brought the new ones home, and by the way they're brand new and sealed, for which I paid $37.00 a piece (not a bad price at all!), and when I opened them up and plugged them into my machines, they actually work wonders! I recommend Eugene Computers to anyone who needs new replacement parts and even computer repairs. You guys are the best! You deserve 1,000,000,000,000,000,000,000,000,000,000,000 stars from me!

My 9-year-old Dell tower suddenly started freezing. This guy did the software repair in just a…read morelittle more than 24 hours, and everything is working great. He also cleaned up the tower (was VERY dusty) so much that it looks brand new. 4 rather than 5 stars because I thought the $220 total was a little high.

We went to PC & Mac Solutions to purchase a new tower that would be compatible with Windows 11, on…read more10/31. We had specifications that were given to us by our computer NERD'S....My husband purchased a DeLL tower, with the belief that the staff who sold this tower did so in good faith & Windows 11 compatibility. Came home, plugged it in, no internet connection, Bill called PC & Mac Solutions & they told him bring it back they would fix the issue...Home again plugged it in & still no connection to internet, called again..Bill said he wasn't happy & wanted his money back & the staff said that's not possible..in store credit only!!! We were given a name of another computer designer (John Cook) he was our HERO..he made this horrible fiasco with PC & Mac Solutions better! He KNEW what we needed & provided the service with a functional PC Tower...He also mentioned that the specifications we asked for weren't there w/PC Solutions Dell Tower. PLUS the tower wasn't cleared/cleaned of information from a previous owner!!WHAT???? WARNING...BE SURE YOU READ SIGNS (if they are placed in the store so they are visible) & ask questions-questions so you don't end up like we did! Feeling like we were taken advantage of!!! We aren't computer techies & we won't or need anything so their IN STORE CREDIT of $475 is in their favor surely NOT OURS! A business without integrity is definitely not a business we care to support or refer others to!