THE nicest and most helpful people in this store! From the moment I walked into the place, looking…read moreobviously lost, the people working there really took care of me and went above and beyond to figure out where to find what I was looking for, even outside of their store for items they didn't have in stock.

I've been to many Ace's and the service is always good but the Lebanon Ace blows the rest out of…read morethe water! The staff is top notch! We are doing a lot of big projects, underground, new construction, and I can walk in with my husband's list and BAM! they have it gathered and rung up. I went in there for paint today and five minutes later all my things are being gathered while I go browse. They are often not the cheapest but I'll happily pay more for the VIP service I experience every single time! Keep it up Ace in Lebanon, you are appreciated!

Love having a local hardware store in south Eugene. The people are always helpful and I appreciate…read morethat they still sell screw, nuts, bolts, and washers from bins. Their selections is quite good as well. So why the three stars? The restrooms are really quite poorly maintained. The outside of the store is completely covered in spider webs. Just kind of gross. A bit of attention to detail goes a long way.

Fifty years ago I was new to Eugene and struggling to make ends meet. I had a couple of repairs to…read moredo and showed up at Eugene hardware. Turned out I would need a hammer for the job and I couldn't afford one. I bought the rest of the things I needed and they loaned me the hammer. I still come here because you can't beat 50 years of kindness and excellent service.

For the past 2 years I've been here almost weekly. Sometimes several times a day. I have always…read morereceived amazing service. Most of them know me by name. Simon is so knowledgeable, kind & always offering different options for my projects. One day my knee was acting up & I believe it was ryan that shared a recipe for inflammation that has helped tremendously. Great team of knowledge people, great products and I don't have to drive to eugene!

I can't say enough about Simon. I came in with one of my dad's saws. It was older and we discussed…read morepurchasing a new saw. He was so amazing. He made sure I had a working saw that I could use and in my budget! I can confidently change the blade!

A "go to" place for hardware or metal needs. The storefront looks small, but they have a large and…read morevaried inventory. Competitive prices and great service. I personally go to Hurd's Hardware to buy steel for my fabrication needs. They have a large steel inventory as well. Even for small pieces, their cutting fee is extremely reasonable. It has always been a friendly place to shop.

Hurd s rules,man.Badass old fashioned service.Hurd s rocks,doc.read more

One day I went down to Hoy's and bought 20 bricks, the next day I bought 30 bricks, the price was…read more$.99 each. Today two days later I go down to Hoy's and try to buy 20 more bricks, they want to charge me three dollars a brick. They put the SKU in, it looked like the same skew the old skewer that was on the pile of bricks. Either they raise their prices or it was on sale, but the guy there didn't know . I don't know but I didn't buy any bricks because $60 for 20 bricks is crazy. I can go up to Home Depot and back and still save about $30.00, or a little more. cost me a lot less to go to Home Depot so that's where I'm going. Home depot only charges . 78 cents , is the regular price. While I'm up there probably go a bit lots of other stuff too.

I'm done with this store. The young blonde cashier seemed to get a kick out of my frustration -…read moretwice in two days. First, when my purchase shocked me because it was way pricier than expected (little did I know it was due to the new hire retrieving a PVC pipe that was a quarter inch too big unti I got home.) She didn't bother questioning why the fittings I was purchasing along with the pvc pipe would only fit a 1/4" smaller pipe. Secondly, when I tried to return the wrong pipe, which was the new hires who seemed like a fish out of water while assisting me was who was at fault, she smugly told me it was non-refundable. The manager minimized my distress, despite my explanation that this week marked a difficult anniversary, having witnessed three deaths a year prior. So any added stress was not what I needed. He minimized my emotions because "his Dad is dead too." This man was significantly older than me. He then even tried to claim that 1 1/4" PVC pipe does not exist, he later corrected himself. Lastly, the new hire that sold me the wrong sized pvc pipe, had the audacity to lie right in front of me until I proved him wrong. This week, I've made significant purchases at that store. Although two staff members during previous trip there that week were friendly, the manager's approach was disappointing. He belittled me and seems to abandon new employees without proper training, leaving them unprepared to assist customers. Furthermore, the cashier's smirk added to my discomfort, ensuring I will not shop there again. They eventually admitted I was in the right & exchanged the pvc pipe, but that didn't make up for how terribly they treated me throughout the whole ordeal, and no apology was ever offered.

I have been coming to this store for many years. The staff has always found a way to help me solve…read moremy problem whether it was a broken speaker mount, a loose handle on our band's mixer or a drainage system for my yard. As a member of this community for nearly 30 years I can tell you this is the best hardware store I have ever seen.

I needed a paint match for my deck and they went above and beyond! They came pretty close but Vici…read morewasn't satisfied and decided to start from scatch with a fresh gallon of paint. I only paid for one gallon of paint but they used two. Every time I go in there everyone is extra friendly and helpful. They definitely have a culture of service at Town and Country!

Always sold out of items that are on sale. they issue rain checks, but never get the replacements…read morein. Waste of time even driving over there!

Always have what I need or a way to Make it work. Staff is…read moreamazing. Prices are good for this day and age, and way more friendly than the HD and the L. ( or the J) Stan and Melissa are awesome and redefine what customer service is really about. Good people. We Are blessed to have them in our town.