First time here and I came in as a walk in. I was politely greeted and asked what services and how much time I would like. They use a sign in sheet so you can write what ails you or where the pain is, if any. This was different for a spa, but I figured it would at least give them a starting point, I guess. I was shown to a comfortable room and told to get comfortable, and the masseuse would be in shortly. I disrobed and got situated on the table and a lady came in. She introduced herself as Ericka and asked if I'd like hard or medium pressure. I opted for medium as I was not in any pain, just wanted to relax a bit. She was fine with that and proceeded to give me a great massage. She was conversational but not chatty. She applied a lotion not an oil and did a fantastic job getting out the little knots and getting the blood flowing. Her technique was smooth and relaxing. She used the entire time and was very attentive. I was quite relaxed and happy with the service I received. I will come back to visit again. read more