Absolutely beyond horrible! I don't know how they can stay in business with extremely unfriendly, unknowledgeable and just plain rude service.
It's located in the back in a single story building and not in the main two story building up front. I had trouble finding this place and I wish I had given up. The building'a directory is worthless. When I finally located where Charming Spa was, the receptionist was more interested in watching her Asian drama on TV than assisting me and I had to repeat myself several times over the volume of the TV. Yes there is a language barrier but she wasn't even trying to hear what I was saying as she was more interested in getting rid of me so she could watch her show.
I had a one hour appointment and the weird thing was I paid for the service up front. The receptionist must have been new as she had trouble ringing up my credit card. Either a manager or a masseuse helped her. Unfortunately I didn't get that other person who seemed like she knew what she was doing. When got my credit card statement, I found out I was charged twice and supposedly the double charge was my "tip". More about that later. The room was sparse, cold and echoey. The woman I had used very little oil and it was very uncomfortable. Poor techniques and I didn't feel relaxed at all. At the end of the massage, she simply left the room. I assumed she was getting a warm towel to wipe off what little massage oil I had. She came back and essentially said, get dressed, time over. The one hour massage was only 50 minutes long! The horrible service, worthless massage, cheated on time (supposedly the time starts the moment I walked into the door and was kept waiting for 10 minutes), they didn't honor their Yelp coupon because I wasn't paying cash, I told them that there was no way I was leaving a tip. Well, they still found a way. My tip equaled my bill when I didn't even leave a tip.
I will NEVER go back and I would NOT recommend this place at all. There are other nearby mediocre places that put this business to shame. read more