TL;DR: Paid $3500 for CO2 laser but was given a different laser without consent, with no eye…read moreprotection. Heavy upselling, and they tried to make me sign away my review/legal rights before refunding unused services. Would not recommend!
Back in February I found JT Aesthetics through a Google search after loving the results of a CO2 laser treatment I'd had in 2025 at a different medspa. I used to go to a medspa in Yorba Linda for facials, botox, & treatments but since I now work in the IE, driving back out to OC wasn't practical anymore. So I searched for medspas in the Corona/Eastvale area that offered CO2 laser, messaged JT Aesthetics on Instagram, and one of the owners, Tina, confirmed they did. I booked a consultation and a treatment for that following Thursday.
At my consultation, i met with an Ashley who is their esthetician. She recommended a plan: 3 CO2 treatments ($3,500, discounted from $4,500), 3 chemical peels ($1,200), and a Rejuran add-on ($900) -- total $5,600. I declined the peels, but Ashley pushed for at least one facial after my first treatment ($400, "discounted" from $500). I've had plenty of facials and knew that was steep, but she insisted it would really benefit my skin, so I gave in. I ended up spending $4,800.
The treatment itself, done by a nurse also named Ashley, went smoothly, and she made me feel comfortable. But that night, I reflected on the appointment & noted differences from my 2025 CO2 treatment; less sting, a much faster tempo, and no eye protection. I texted them the next day asking if I'd actually received CO2. They didn't respond until I followed up again, and when they did, they confirmed I'd received Erbium YAG instead, framing it as just a "more gentle and precise" resurfacing laser rather than acknowledging it wasn't what I'd paid for or consented to. I was upset, but decided to give them a chance and continue, since I did like the results & had already invested so much money.
At my facial, Ashley did a decent job, but it didn't feel like a high-end facial, she played music on her phone & the wipes she used on my face after certain steps felt rough and smelly, almost like paper towels (I'm used to soft sponges). Afterward, she pushed hard to sell me two more facials for "just $600," approved by her manager, then a basic facial for $250 after I declined that too. It was clear their focus was on the next sale. I left with a bad taste in my mouth and dreaded coming in for my next laser appointment
Two weeks later, at my second Erbium YAG treatment (still being called "CO2"), I met with Jennifer, the other co owner, she offered a $600 VAMP add-on, which I declined , she then sent Ashley(esthetician) in to pitch it again after I'd already said no, I declined a second time. While prepping me, Jennifer mentioned putting on eye protection "even though this laser is super gentle," which reminded me they'd never actually addressed my earlier question. I didn't push it in the moment, but I photographed the machine and looked it up that night. That's when I learned eye protection isn't just necessary for this laser, skipping it is illegal.
At that point, I knew I was done with JT Aesthetics. I requested a refund for the unused portion of my treatment plan ($1,166.67), and they made it difficult; insisting on a refund protocol that required me to come in person, even after I explained I wasn't comfortable returning and that CareCredit allows remote refunds. When they finally agreed, they sent me a settlement agreement to sign first, waiving my right to leave a negative review or pursue any claims over injury, which felt especially unacceptable given I'd been treated without eye protection at all. I refused to sign and filed a dispute through CareCredit instead, this time for $1,750 (the unused portion plus half of the first treatment). JT refunded me directly once the claim was opened for the $1,166 amount, and that case closed.
Since then, I've gone back to my old medspa in Yorba Linda to continue actual CO2 laser treatments. It's a longer drive, but it's worth it to be somewhere I feel safe and where I trust they're actually looking out for my skin, not just the next upsell.
Bottom line: This felt very transaction-first, not patient-first, like I was a walking dollar sign, not someone they were invested in helping. I'd steer clear.
