Memo is amazing, not only did he drive quickly and efficiently to get me to the mechanic before their night guard was leaving for the night, he went above and beyond on the customer service. never had i had a man who works with cars in any sort of way treat me with respect and like a real human being just trying to fix her car. if you ever have the pleasure of having him pick you up you will not be disappointed!! coming from someone who manages staff and teaches them customer service for a living this man deserves a RAISE or a serious shout out on the next company conference call. he is the best driver i've come in contact with throughout any towing experience i've had. read more

Two da ago. My car gives up on me, and the Last thing you want to find out that your vehicle doesn't start in the driveway, and you can't leave for a significant commitment. I called my insurance company Safeco for road assistance help, and they commented on me with this company. It was little frustration, but when I called the front desk of Liberty Towing in Riverside office, half of my frustration gone when she responds politely and explain the procedure. After 30 mins, I received a call from Gerdins that I am on my way and will be there in 10 mins. Meanwhile, he was concerned if I am ok and safe. That was very thoughtful of him. He shows up in 10 mins check the battery and fix the problem in ten mins. He was very kind and knowledgeable about cars and car-related issues. Gerdins was kind enough to check tires and take care of the low front tire, which I didn't know. I would like to say Thank you to Gerdins and Liberty Towing company for coming over right away and helping us out. Highly recommended, and thank you, Safeco. read more

I have USAA insurance and they have a contract for this company to tow members vehicles. So around 12:30pm I find out my vehicle is dead in my garage, I try to jump it with my other car and it doesn't work. Called dealership and they said bring it in. Called USAA who contacted Liberty and sent me an automated text message at 12:49pm stating Liberty Tow was advised and had an ETA of 1hr (1:49pm). Their phone number was also provided. 1:55pm - Called Liberty, was told 25 more minutes. 2:30pm- Called Liberty, told another 25minutes and the driver would call me direct 3:07pm- Called Liberty, was told 'oh the driver was suppose to call you', he's on his way. 3:14pm-Driver Thomas from Liberty calls, says he's stuck on the 60fwy and will be about 20 minutes. 3:49pm- Driver arrived, towed my vehicle to my dealership making it barely before they closed and thus leaving me without a car for the next day since I then had to leave it overnight since it was so late in arriving. So 3 hours before they showed. 2 hours more then original ETA. I called back USAA and voiced my complaint and sincerely hope they drop their contract with the company. read more

My car was non operable and I was a little upset . Dominique took excellent care of my car from the moment she pulled up with the tow truck. Dominique took better care of my car then I do! I am grateful and I hope if I ever need a tow, Dominique takes care of me. read more

Liberty Towing - Oil spill - Towing Near Me - Riverside, California

Derrick from liberty towing was super professional and on time for a tire that blew out for my brother in law . We got our service through AAA and they responded right away . Great communication as well . 5/5 stars . And the $20 tip was well deserved read more

I called AAA and they contracted Liberty to help me with my two burst tires. I initially only waited about 30 minutes from when I called AAA at 10:30pm and the first guy who came to fix a flat was nice, but not what I needed, so he called back to the office for a tow at 11pm, I was told someone would be there by 11:45 pm. I called at 11:50 pm to ask when I could expect the tow driver and was told he was about 5 exits away and to wait 30 more minutes. At 1am-1:15 am I called again and waited on hold for 10-15 min to then be told that the tow driver I've been waiting on has a flat himself and I would have to wait until a driver came from Anahiem to Riverside. I cancel the tow and called a different company that arrived within 10 min of placing the call. I would never use Liberty again. read more

Worst towing service ever. Not reliable at all. Expect to wait way way longer than the time they give you. Wish I could have gave no stars

My Tesla model Y had a flat tire and Liberty Towing dispatched to switch out my tire. Lee was the service man that came to fix my tire. He was very friendly and reassuring. Although it was his first time dealing with a Tesla, he did an amazing job. We felt safe throughout the whole process even though it was 2am in an empty Costco parking lot. read more

Jose N with Liberty Towing was great! He was polite, great personality, knowledgeable of what he was doing. He responded in the time they said he would. All around great experience. I don't what happen with the people on the negative reviews but obviously they did not get Jose N. I would highly recommend Liberty Towing to friends and family. read more

Unfortunately, feel led to add my review to the poor service I just received. Stuck on the side of the freeway for nearly 2 hours, 4 calls to get updates, receptionist was unprofessional to keep it polite. Was told our assigned driver would call us, multiple times this happened with no call until they assign a new driver who ends up passing out location. Needless to say, very bad response time, lack is communication to all parties involved and bad time management. Complaints will also be filed with our insurance carrier who has this company on their roster. read more

Waited over 3 hours and they never showed up. Called multiple times and always told me they were on their way out and yet never showed. If I could give them 0 stars I would read more

I called tonight as my son had a blow out, dispatch was awesome with communication, he said it would be about 45 minutes, before I could hang up with him the driver was calling he said he would be to the vehicle in 20 minutes, it wasn't even that long. Super nice guy. Very helpful Took care of my son and his car. Thank you Preston for all your help and kindness. (I hope he sees this! His kindness brought a tear to my eyes. read more

The transmission went out in my car which is a 2002. As it turned out, not only would it not go in reverse but it wouldn't go in reverse in neutral either. My mechanic troubleshot the car on the phone before I called for the tow. So a flatbed was sent and it was no problem getting the car up on the flatbed. But Juan, the tow truck driver, was genius in getting the car situated on a side strip of my driveway using 2 chocks to slide down the car little by little.... Because remember the car would not move backwards in any gear.. He was extremely careful. It started out as a bad day with my transmission going out, but I feel a little more optimistic after watching such expertise in towing my car back to the house while we set up an appointment for a transmission service. Also, thank you AAA. read more

Liberty Towing gets 0 STAR rating. Their customer service is absolutely horrible. They were on my street. The tow truck driver came out to tow a vehicle from a residence. The vehicle to be towed was in the driveway off the street. The driver had prep work that had to be done before car could be pulled on flatbed. There was no front right wheel on the vehicle. The tow truck driver was a young kid with tattoos all over his neck. He spent at least 25 min after I pulled up working on the car in the driveway trying to put a wheel on the vehicle without a tire on it, all the while completely blocking the street from emergency vehicle access and blocking our right of passage to come and leave our homes. This street was a cul-de-sac and there was only one way in and one way out. There were four cars that were waiting to get by. We all waited over a half hour before the tow truck was moved. The tow truck driver had completely blocked the street off. He refused to move the flatbed truck while he was in the driveway working on the car. I missed a doctors appointment and had to reschedule. I honked and asked him to move politely and he ignored me and continued tinkering with the wheel. I honked again five min later and he turned and threw up his hands and said, "what the fuck?" After the incident and we were all free to move our vehicles I called Liberty Towing in Riverside and spoke with the supervisor there named Eric. He refused to acknowledge the behavior of his tow truck driver and how he illegally parked in a public street completely blocking homeowners from being able to leave or return home for over a half hour. He refused to acknowledge that his driver should've done all the prep work to the vehicle to be towed in the driveway first before blocking the roadway and restricting access. Any company that would have that much disregard for the public and be so inconsiderate to others should not have a business license. read more

Liberty Towing - Towing Near Me - Riverside, California

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My driver was Jose from Liberty Towing. He was so very polite and charming. I had the pleasure of being able to business such a great reliable company. They are fast and trustworthy. I was able to just hand over my keys and have it delivered to have it fixed without the worries of it making it. They called me to let me know a driver was despatched and upon arrival. As well as letting me know it made it to its destination. Thanks Liberty for great customer service. I will highly recommend the company and the driver Jose. read more

Liberty Towing - This is the business card that my driver made sure that I had before taking my car away. - Towing Near Me - Riverside, California

Whatever ETA they give you add 30 minutes and if you set up towing through your insurance BE SURE that the towing company accepted the order. These assholes delined my tow and had me sitting for 40 minutes before I called them to find out it wasn't even on the way. Awful awful service read more

Been waiting 5 hours now when I called this in at 8:20 local time. If you want to waste your entire day ...call Liberty Towing Right Away!!!

I requested for roadside service from state farms and they assigned freedom towing. This is the worst towing company possible. I was given an eta of 1hr but they came in 2hr and 30 mins. When I called in to followup on the status they kept lying to me that the driver will be there soon. The guy on the phone is EXTREMELY RUDE and unhelpful. You can tell he just wants to hang up the moment he picks up the phone and keeps cutting you off in the middle of a sentence. They kept lying to me about the time over and over again. It's one thing if it will take longer than expected, but it's another thing when they keep lying to you over the phone and promising you false times. read more

Today I used This service for my GT mustang , and the guy was cool as heck !! Loaded my car the right way and went the extra mile to make sure my car was not scraped or anything damage , he was also on time and was good customer service I recommend for anyone else !!!! read more

Liberty Towing - AMAZING SERVICE - Towing Near Me - Riverside, California

Perfect! After all came by... transferred me when they couldn't and it all worked on. Honest.

Lee went above and beyond to help me! He was there quick and he tried helping me trouble shoot the problem. He let me ride to my destination even considering COVID. I really appreciate his help. I could have sworn he'd been doing it for years but he told me he just started. I say he already needs a raise! Thanks again!! read more

We where dispatched with liberty towing on our State Farm insurance roadside assistance after the first company kept giving us the run around about their drivers on route. They issued us liberty towing so I called the company just to make sure they had gotten the order for pickup. They assured me that the driver was on his way and gave us an ETA. Wally the tow truck driver showed up right on time and loaded our car hella quick. I gotta say after our shitty experience with the previous company, liberty showed up when they where suppose to and took care of business! Very satisfied with the service they delivered. read more

Liberty Towing - Towing Near Me - Riverside, California

Just one of those days, but Gabriel Martinez was excellent. Minutes after my car was assigned to him, Gabriel gave a courtesy call to let us know he was going to arrive in a fraction of the original time estimate. He was professional, quick & gave Liberty Towing a good name. read more

I called at 7:30 to have my car towed to the dealership and it 1:55pm now. Still no tow truck. After several calls the tow company blocked my number, so I started calling Geico, they answer them. If I was next at 8:30, why am I still waiting? Horrible service and lie after lie. I've been awake since 3 am dealing with this, I'm tired, and irritated by the lies. If they just said we will be there at 5, I could have slept and gone about my day. Horrible customer service. I wonder if they'll ever get here. read more

TERRIBLE SERVICE! Almost 3 hours later waiting for my car to be unlocked and nothing. The person who answers the calls sounded rude when I called back again after 20 minutes to see where the locksmith was saying it's only been 10 minutes. A few months ago as well I used this place because of my service provider and same issue, a 4 hour wait. Don't bother with this company. read more

Sad to see the bad reviews of others' experiences but Please give them a chance :) My car stopped as I was driving to work(always scary when cars are behind you), CarMax referred me to Liberty Towing. When I called, a kind lady(sorry I forgot your name) helped me out to schedule a pickup. She had a great sense of humor which helped lighten the mood since I was already bummed that my car was not working. Gerdins was the guy who picked up my car who has great customer service like the lady. He assisted me and was detailed oriented. To the employee who keeps promising uncertain ETA's to the other customers just be frank with them and let them know how busy you are instead of keeping them waiting. Other than that, I had great customer service. Great Work! :) And maybe get more drivers to help with the demand? read more

Waited 2 hours and 5 minutes just to get a $5 gallon of gas for my car after I ran out. I was told originally that I had a 1 hr wait, which seemed high just for some gas, but so be it. When nobody arrived after an hour, I called dispatch to find out what the holdup was. I was told the driver was on their way and would arrive in an extra 15 to 20 minutes. They never showed up after another 40 minutes of waiting so I called back to find out that they were still 20 minutes away. During this time I received a text message saying they were only 19 minutes away. 30 minutes later I get another text saying they're 10 minutes away. So that's four separate times this company either lied to me or is so incompetent that they can't get an ETA right without being off by more than a factor of two. I finally got service 1 HR 5 MINUTES LATE during which the tow guy told me he'd only received a call from dispatch 30 minutes ago. So either nothing was going on behind the scenes for 1.5 hours and dispatch was lying to me, or a driver decided they didn't feel like doing their job that day and just left me hanging. Either way, dispatch didn't feel it was worth their time to notify me of the delays without my having to call in. Save your time and money by using a company that actually cares about their customers. I will say that the driver that showed up was nice and apologized for the wait. read more

Liberty Towing. I don't know what's going on with the facility if it's staff at the office or the drivers. We've used them in the past and they've been great once our insurance stopped using the company for awhile we didn't use the tow service. Now I understand things happen. But rescheduling more than 5 times on call ? Telling me they'll be there in 30 mins they're on there way for the past 5 times. It's unacceptable, unprofessional and rude to me a customer. It give me a glimpse of their character and shows me they put $ before their customers. I'll give you the detail services was called @12-1pm . First call was @ 1:40 pm they'll be there shortly 30mins, next call 2:40 they'll be there soon 30mins driver is coming from Fontana, 4:30 they'll be there the driver is in riverside. Now like I said I understand it's business so expect a business user response when I say you can do better. Still @6:20pm no truck when they said their driver was in riverside. read more

My experience was horrible. I waited 1 1/2 hours, and nobody had came. When I had called back to see what happened, they told me they supposedly came to me twice. The person I was talking to was very rude, invalidating my claims despite being true and STILL being stranded on the road, even going as far as to claim that I was lying and that she allegedly had a signed invoice and pictures to "prove" it. I will definitely be filing a complaint, as this was an unacceptable way of handling this situation, considering they had absolutely NEVER came to me at all, and the so called "proof" they were presenting was absolutely false. If I can give a 0 star I will definitely do it. read more

Bad customer serves There is a man who helped us he's name Ashraf he was good with us but the woman in the window she's like wanna fight us when she was talking to us and I wanna say something to the owner change the rules of this towing company this not gonna work with costumers read more

Abandoned me without telling me. I was involved in a collision in Riverside, CA and my insurance company contacted Liberty to get me to a body shop. They originally quoted one hour and $80 out of pocket to get me to my preferred body shop. An hour later I called and they quoted another hour. One more hour and they quoted yet another hour and $180 out of pocket. An hour later I called my insurance company again and Liberty claimed I had declined the tow. This was a complete lie. My insurance company called a different tow company who came and got me. Because of Liberty towing I was literally standing by the side of the road for six hours. I have urged my insurance company to terminate their contract. read more

If I could give a zero stars I would. AAA requested that they come to my house to take care of a flat tire. Instead of just saying they couldn't come, they just told AAA that they had completed the call and then never showed up. I've put in a request that AAA not use these guys since they are not reliable and it looks like this isn't the first time they've pulled this scam. I bet they are trying to get paid on a job they didn't even try to complete. read more

I got a flat tire today and my insurance put me in contact with Liberty Tow I explained my situation and told them I didnt have a spare and it was my back tire that was flat. They told me they would get to me in 40 minutes- 1 hour. After 1 hour and 15 minutes the driver called and said he was 10 minutes out. He also asked what tire was flat and again I repeated what it was and he told me that he was unable to tow me because it was the back tire and I needed the bigger tow truck. He said another would come in about 20 minutes. Another hour passed and no one showed. I called another towing company and they were able to get to me quickly. By the time my car was on the tow truck, Liberty was barely calling to see if I still needed their services. I am very upset with their lack of professionalism. I suggest you find another tow company to use. read more

I had a flat tire, I Waited and 1hr, and they told me I couldnt be towed anywhere but a ford dealership, or they would charge! And it's not cheap either. Come to find out the dealership told me they could have towed me home because I have the premium roadside assistance and my car is new. Called them back and said because they already dropped it at the ford they couldnt pick it back up. They tryna hustle me money! Smh Go with California towing. read more

Called my insurance company they dispatched liberty towing with in 5 min Gabriel came to assist me with my flat tires on the 91 freeway. He was very knowledgeable and professional. Everyone I spoke to was very helpful I would definitely recommend this towing company. read more

Staff here is totally rude. It's over 100° and they make you wait outside to talk to them even though they have a lobby available. In a situation where total loss of a vehicle, pain and suffering of the conductor are not even sympathized. We're just trying to get a few personal belongings of symbolic value. Thanks for making the situation more difficult to bare with Jesset of Liberty Towing. read more

Liberty Towing - Thanks for your lack of sympathy Jesset of Liberty Towing, Riverside CA - Towing Near Me - Riverside, California

Set on the 91 freeway for over an hour and A 1/2 because the driver from liberty tow told AAA they had already came out and changed our tire. That was a straight up lie. They drove right past us and I guess because it was quiting time he lied. My wife our 6 month old puppy and myself were left sitting there. Luckily freeway tow patrol came to our rescue. I Will be notifying AAA about your lack of service! read more

ZERO stars!!! Horrible towing company my insurance used this company to come out to pick up my car and tow it to a shop in Fontana, never got a call confirming the drop off at the shop only a call about letting me know they arrived at my house to pick up. I got a call around 6pm saying my car hasn't been dropped off I'm like WTF. So the tow truck driver dropped it off at a random location next to the auto repair shop? Auto shop no idea where my car is. They guy at the tow company said some lady was waiting for it? Huh?! They handed my keys to some random person and left. WTF? Luckily the dude that is fixing my car knew where he dropped it off. ( I told him the name of the place I was told) I will never used this tow service again. DO NOT trust them to drop off you car without you being with them can't be trusted tow guy lied to save his job! read more

AVOID AT ALL COST!! Charging me almost $800 for tricking me me to have my vehicle towed back to their facility. They first offered me $100 charge if towed back to my home. My house is only 2miles away from the scene. I agreed to and then they persuaded me that they have connections to a body shop. That everything would be taken care of my insurance and they won't charge anything else besides the tow back. I contacted my insurance and was warned to reach the tow yard IMMEDIATELY to retrieve my car. My car being TOWED LAST NIGHT and I am being charged almost $800 to take the car today. This place is deceitful. DO NOT USE THEIR SERVICE EVER. read more

Left me waiting 3 hours and kept changing ETA every 30 min. I'd rather push my vehicle then call liberty towing.