Anyone who's dealt with AAA or towing knows how painful it can be -- long waits, inconsistent service, and just overall stress. I almost never write reviews, but this deserves one. My Lexus wouldn't start and needed a flatbed because of a low lip kit. I lucked out getting Liberty Towing and Francisco. He called ahead, asked the right questions about clearance, and showed up clearly knowing his stuff and with the appropriate equipment. He got the car up safely and quickly -- no drama, no damage. It was efficient because he was experienced and knowledgeable (unfortunately rare and not always the case). Then I needed a second tow to a different mechanic. I reached out to Francisco directly, and he/ his company coordinated everything through AAA so that it was covered without the hassle of reimbursement, kept me updated the entire time, and even sent photos when the car was picked up and dropped off. I didn't have to wait around or deal with any hassle. He was professional, kind, and never once hinted at expecting a tip. Just solid, honest work. I never thought I'd review a towing service but truly, this team deserves recognition. Highly recommend Liberty Towing and Francisco, in particular. read more

Liberty Towing - Updates on scheduled tow - pickup and drop off - Towing Near Me - Riverside, California

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What an absolute nightmare!!!! Almost impressive. Worst business ever. Geico, (who assured pick up within one hour..) put out tow request for us (also reviewing Geico who were ridiculously bad)...and Liberty promptly verified they'd pick up car. This was important as we are in rental in Lake Arrowhead and reservation was through today. Owner wonderful and extended stay, but was critical car get to mechanics by noon so they had afternoon to diagnose. Called at 10 a.m. assuming car would be dropped off before noon as Geico assured. Time for pick up was rapidly approaching when got call from Liberty saying it would be another 45 minutes. Grimacing, called mechanics who said they'd wait. That time came and went (now nearly two hours) when Liberty called again. Informed us we'd owe an additional $50 for 5 extra miles (Geico limits you to 15 miles.. doesn't matter if you're stuck on a mountain and the closest place is 20 miles ...) as Geico said we weren't in accident. He then said they wouldn't arrive in additional 45 minutes...how about 1:30?!?!?!?!? Shocked I was adamant that wouldn't work and meant we lost our slot at auto shop. He hung up. About another hour passed and I called Geico, dragging through their awful AI program trying to get human. Finally did. SHE SAID...Oh they dropped the pick up!!!! No call, no text NOTHING FROM LIBERTY OR GEICO!!! Day lost. Now having to spend tomorrow night and maybe another in hotel.....While booked at rental in Dana Point starting tonight. INSANE. A new order placed for tow. This guy was great! Also shared how everyone KNOWS how bad Liberty is run. Grab jobs, can't meet timelines and drop customers with no contact. Also found out they're currently being sued. THE WORST. AVOID LIKE PLAGUE!!!!! Just AWFUL customer service! Other guys here in 40 minutes, car loaded swiftly and dropped quickly at mechanics! read more

Justin Conaway did a excellent job he was very courteous and knowledgeable about his job I would recommend liberty to family and friends keep up the great work guys thank you read more

David is the man! Got stuck on the highway today early this morning. Towed off by highway patrol and was waiting on insurance to get out another provider. Omar went out of his way to make sure the motorcycle & myself included were taken care of correctly with quality service & care. After a long day of waiting, definitely was a huge relief to be genuinely helped by someone who is great at what they do. To Omar, & the whole Liberty Towing team thank you for making this day so much easier to manage read more

Liberty Towing - Aprilia RS660 - Towing Near Me - Riverside, California

Horrible service and communication. Asked them to tow a vehicle that was parked on a public street and they said they couldnt unless I had keys to the vehicle. Like what???? But they charged be upfront!!!! Asked for a full refund. Called another company and they came out and took care of it for me and charged me way less. No wonder they are rated so low read more

Had a moment today when my car battery died and I needed a jump start. I called Allstate Roadside Assistance, and they connected me with Liberty Towing. From start to finish, the communication was excellent. Maurico texted, called, and went the extra mile to make sure I was taken care of. Yes, my battery was low and honestly, so was I but thanks to Allstate Roadside and Liberty Towing, I was back up and running. Truly grateful! Team Smiley read more

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Great service! Very great customer service. Jacob was very helpful and kind. Thank you again!

If I could give zero stars, I would. This was the worst service experience I've ever had. I requested a towing service at 4:30 PM, and they didn't arrive until 9:00 PM -- their only explanation was "traffic." Instead of apologizing, they expected me to just understand and keep waiting. Completely unacceptable. I ended up canceling the service. I will never use this company again, and I hope others don't make the same mistake. read more

Thank you to Andrew Aguila. He was estimated an hour away but came in under 30 min after I made the call. More like 20min. He changed my tire at around 10:30pm just in time for me to go back to work the early next morning. Very friendly and very professional! Thank you! read more

Liberty Towing - On time and Friendly! - Towing Near Me - Riverside, California

My car's battery died on me last week and was stuck in San Bernardino. The wait time was 60 minutes due to an accident the tower CJ had to get to prior. I reached out to the number provided and had the pleasure of working with Omar. He was so friendly and helpful when I called him and I called him twice. I did not want to be the annoying customer calling because I know they are busy but Omar didn't make me feel that way. He provided me with updates and was very accommodating. When CJ came, he was so kind and helpful. He tried jumping my car when we got to my house for drop off and even though it was not successful, I appreciated the help even at home. Thank you Liberty towing for making that stressful time a little easier on me and not adding to my stress! read more

On September 28 I had my car towed from Fontana,ca to Pasadena, CA do.toma accident. During the tow my car was damaged. When the guy put my car up on the bed I asked are you familiar with this model he said yes.... WHEN my car arrived to PASADENA MY oil Pan had been damaged. I spoke with attendant and he said they would take car of it... Call claim in the morning... claims said we will call you back with in 24hrs no response. I gave them 72 hrs before calling... got the run around... Then I was told they wouldn't deal with me... only for them to call me today... I missed the call... called them back they tell me we accept no responsibility for our actions. So not only are they careless with your property they also dont take responsibility when they damage it. I would definitely RECOMMEND THAT YOU DONT USE THIS COMPANY... THEY WILL DAMAGE YOUR PROPERTY THEN TELL YOU TOUGH TITTY... OH WELL... THE amount of time to sue these people will be worth it for me as I have a few months off from worc in a couple weeks and will look into my avenues of trying to get them to just say hey we fucced up. My insurance fixed the pan.. how is that fair to my insurance or me... and its claims like this that make California insurance rates go up... they not helping you, if they hurting you by costing you money... A simple we apologize for our actions thats all... Especially when you know you're wrong.. COMPANIES LIKE THIS NEED TO BE SHUT DOWN... OR IN SOME WAY HELD ACCOUNTABLE read more

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Andrew did an amazing job on a Sunday midnight emergency. Changed the flat tire in no time and was very friendly and helpful

Andrew came out in the rain and took care of my car. He was super informative and helpful. Really appreciate him!

Customer service from the tow driver himself was great until i found out that he bent my tie rod while getting it on the truck. Called the company to file a claim. They said i would get a call that day. They didn't reach out so i called the next day and they said i would get a call that day. Still didn't call back so I called the next day. Finally got ahold of the b!¡&@ of manager for him to say that he can "assure" me they didn't. Clearly they did. Not gonna pay for my own lawyer over $250 dollar fix, but at least some accountability. So yeah 1 mf star to this shit ass manager and his dumbass company read more

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Omar was super kind and helpful. He offered me helpful information on what to ask for when I got to the repair shop. Very communicative and went out of his way to give me advice on how to go about gathering repair quotes and what to do in my situation with my car troubles. Thankful for his kindness. read more

I sold my car through the website Peddle and Peddle contracted Liberty towing to come tow my car from my house. Had an appointment for a five hour pickup window last Friday. After 4.5 hours, they call and ask when they can come pick up my vehicle and I advised I had a scheduled time window and no one had showed up. Then they said the tow truck driver got a flat and couldn't come so it was rescheduled for the following day Saturday for another 5 hour window. They did not show up and did not call. Monday morning, they sent me an automated text message rescheduling the tow for another 4 hour window for that same day without consulting me. I called Peddle, explained what happened and requested a new towing company. Scheduled with the new tow company. Literally 30 minutes later Liberty called to confirm the tow time for that day. I advised the tow was cancelled and what happened. The person said that wasn't how they like to do business but unfortunately that is how they did business with me. read more

Andrew was such a great help today!! He changed our flat tire PLUS showed my cousin & I how to check our tire pressure PLUS check all the tires pressure AND pumped the air for us girls. He went above and beyond! Very nice guy. Ask for Andrew at Liberty Towing! read more

Humberto was great, I like using reliable companies that will take good care of my vehicles

I wanna give a big shoutout to Andrew. He offered great support when he came and gave me my jump. He offered amazing customer service. He was very friendly. What an amazing guy. I truly appreciate him read more

Awesome and professional service. Our driver Aaron was so nice and helped us get towed to our destination safely. Very friendly and have zero complaints. I definitely recommend Liberty for all your towing service needs. Thank you Aaron and Liberty! read more

didn't even get the dispatch out. JIM the manager has a serious attitude problem, when i asked why i haven't gotten an update in over an HOUR waiting had a horrible attitude telling me to wait for however longer. HORRIBLE service gave me 2 hour PLUS wait time. so much for "emergency" roadside service. negative stars if it was possible. kept me waiting on the side of the road for over an hour til he finally got a dispatch out who was also another hour away. ridiculous communication and HORRIBLE customer service. AVOID AT ALL COSTS !!! read more

I lost my keys, and needed my car towed to a dealership, and I called liberty towing, they were here in less than 45 min and provided me with the best service, not only that but constantly communicated with me to keep my updated, the driver was also great and treated my car with care, I will use liberty towing again, thanks for the help read more

Spoke with Omar @ liberty towing with 10 min of asking for assistant very professional and accommodating he analyzed what my problem was and he was right!Thanks Omar from Liberty Towing read more

I have to admit having to breakdown is never fun especially having to wait for a tow truck. Enrique was my driver and he had excellent communication skills. He'd kept me in the loop. From the beginning, I was given a timeframe, but also a phone call letting me know that they were very swamped as of the early morning. The fact that he kept me aware of his location, gave me ease in knowing that he was not forgotten. He was very kind and friendly and most importantly clean!!! read more

These guys are a complete joke.I wish i could give them zero stars.Waste of time.My car needed a tow I was aware that from my location to my mechanic i was gonna be charged over mileage.Again was not a problem.Until Jared from dispatch called me and wanted to charge me $324 for being only 11 miles over.I have Geico roadside.Called geico set me up with a real honest tow company and was only charged $90 to get my car to it's destination.Liberty you guys are crooks taking from hard working people.Do us all a favor and go out of business.You guys need to learn how to run a proper business.I will be taking this a step further and filing a complaint with the BBB.Wasted my entire day with your pathetic service.Thanks for nothing Jared. read more

Great service !! They towed my car and provided great service !! Would defined use again read more

Liberty Towing - Driver towing - Towing Near Me - Riverside, California

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Total ripoff, the tow truck driver said they would be at an autozone on time at 07:37 pm but never showed and I had to call! They also left a voicemail but I figured when we were at the impound lot that my friend and Is word would have been good enough to finalize the order to have our vehicle brought to us. Apparently not so we had to call and get another driver to come deliver our truck further postponing our vehicle recovery on top of other inconveniences we experienced with payment methods we had to go get cash because apparently it can only be the registered drivers cards otherwise it's cash and even with cash you still need an ID to prove the purchase... yeah if I could give a 0 I would. read more

Liberty Towing - Liberty Towing front office - Towing Near Me - Riverside, California

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I recently had a very frustrating experience with Liberty Towing. My car battery died, and I have roadside assistance through Good Sam. I explained that I needed a flatbed tow due to the type of vehicle I own. Good Sam dispatched Liberty Towing at 1:36 PM, with an estimated wait time of 60-90 minutes. Within 30 minutes, I was told the driver had arrived but couldn't find my vehicle. I immediately called and spoke with a kind man who explained that the driver didn't see my car. I confirmed the address I was at, but he said it was incorrect. After I gave him the correct address, he told me I needed to call Good Sam again to request a new service because they had been given the wrong location. I called Good Sam, and they informed me that Liberty was supposed to contact them directly, not me, to correct the address. Once the address was confirmed, Good Sam sent a new request to Liberty. However, after 45 minutes, I was still waiting, even though the driver was allegedly just around the corner from the original address. I called back and was met with a rude woman who asked for my vehicle details. She then told me the tow had been canceled. I explained that I hadn't been informed and had been waiting for a long time. She said they canceled the tow because they couldn't tow my type of car. When I asked her what kind of car she was referring to, she told me to call Good Sam and abruptly hung up. If Liberty knew they were unable to tow a Bentley, they shouldn't have accepted the service request, especially since this information was provided upfront. It is highly unprofessional to take a request, fail to show up, and offer no communication. A simple apology and explanation would have gone a long way. To make matters worse, I had to wait another 90 minutes for a new tow, which meant I had been waiting for service for more then 3 hours. This delay could have been avoided if Liberty had been upfront about their inability to handle my vehicle type. The new towing company, on the other hand, was very professional--they called me twice to update me on their arrival and provided an estimated time. Based on how I was treated by the female worker and the lack of communication from Liberty, I would not recommend this company. The experience with Liberty Towing was extremely unprofessional compared to the service I received from the new towing company. read more

I had an accident in my Subaru that caused so much damage it had to be towed to a repair facility. My insurance company, Mercury Insurance, was quick to respond with a towing service, Liberty Towing and recommendations on a repair facility, M & L Collision in Norco. The tow truck driver who was very nice said, on 4/8 M & L was closed. He said the Subaru would be housed overnight at their facility to be taken in on 4/9. It made perfect sense to me. I should have done my due diligence and called on 4/9 to check on the status of my vehicle, but I didn't. Fast forward to 4/10 when I called M & L and talked to Elizabeth their receptionist. She notified me that the Subaru never arrived! I quickly called Mercury's Team Everest who was handling my claim to voice my concern. I let a female team member know that I was from Northern California and my accident happened in Southern California. I also let her know this repair was time sensitive and it was unacceptable for the towing company, 'NOT' to have delivered my vehicle on 4/9 to M & L! She basically said she had no control over the situation. She couldn't do anything about Liberty Towing's practices. I said they did have control of who they contracted to do their business. I insisted on speaking to a supervisor and she said she would have one call me. Elizabeth at M &L called at 9:30 after my call to her in the morning and said she contacted the towing company, and was I available to come in to sign the papers to start the repair! Wow my Subaru was there! Elizabeth a big thank you.!Mercury Insurance's team Everest who are handling my case, well. your customer service representative is no one I would ever want to deal with ever again!!! As of today 4/12 , I haven't been contacted by a supervisor at Mercury Insurance regarding the fact that their choice in Towing Companies leaves this customer questioning their practices of their timeliness. I did also leave a shorter version on Mercury's customer service survey and they haven't contacted me either. read more

These guys were on time they went out of there way and did a great job in record time. Super polite and helpful strongly recommend.

Shout out to truck #77 who came to change my flat tire today...but was "sent on a truck with no tools". Couldn't figure out how to remove the lug nut cover on my VW. I have no clue about how to change a tire, that's why I pay for roadside assistance. It took me 3 minutes and a YouTube video to figure out that those are not wheel locks but lug nut covers and the required tool was indeed in my vehicle. He didn't know what he was looking for so here I sit with my flat tire. At least I know now...I will call for service again but request a different provider. I have attached the pictures for educational purposes in case Liberty Towing needs to provide an inservice to their drivers. read more

Liberty Towing - VW Lug nut covers - Towing Near Me - Riverside, California

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Quick service and friendly tow truck diver! I think his name is Alberto or Hilberto great guy!

DJ was very helpful and courteous. Very polite and quick to resolve my flat tire. Thank you.

Rude operator and gave out false promises. I needed a tow for my car. My insurance assigned me to Liberty Towing. Their initial ETA was 60 min. After an hour, not seeing the tow truck, I called them and found out no driver was even assigned and need another 90 min. I waited 90 min and still no tow truck showed up. I asked my insurance company to find me another company. WOW after my car has been towed to destination by another company. A Liberty driver called me and told me that he will arrive in 50 minutes. 6 hours after my initial request. read more

Really great and fast services the driver Justin was really knowledgeable and made life easier for me. Geico is a lifesaver as well !!!

This place was trash my I would never recommend this place to anyone my insurance sent them to pick up my car today after I had explained to the insurance I needed the car picked up a specific time I called the dispatcher and told him the same thing he insured me that it wouldn't be a problem and that the truck would be there on time the truck didn't show up until almost 6:30 with not even a Courtesy call to let me know they would be late and once they got there the tow truck drive kept complaining on how it wasn't far that they sent him to do that tow that there was other drivers closer to me all to tell me he wouldn't be able to do the tow there a big waste of time never again would I let my insurance pick them for me PLACE IS A JOKE!!!!! And I wish I didn't even have to go e then a star to rate them read more

Liberty towing was very compassionate with us. They were punctual and professional. The driver was very kind when he brought our crashed vehicle to our residence. I highly recommend Liberty Towing for all of your towing needs. read more

Larry Jr. (Truck #64) He was super quick and got me to my spot with ease. 10/10 customer service! read more

Liberty Towing - Towing Near Me - Riverside, California

Terrible service, waited 6 hours for nothing, had to call AAA 3 times to get this issue resolved, the final result was that this company couldn't even finish the tow and AAA had to get us a different company to aid us read more

So I Needed of some assistance on the side of the highway while heading to work . I came across a minor accident with my bike and since I hate missing work . They arrived quick and commutation was absolutely amazing . My boy Larry jr. took good care of me ! Great energy! Positive! Great people skills ! My boy you did your thing I appreciate you man. So I would definitely recommend this business to anyone needed of some towing assistance. Thanks liberty towing got to work 1 hour late but y'all did amazing today thanks guys ! Would definitely book again in the future ! read more