I bought a pool pump 10 years ago and Leslie's installed it. Now there is an issue with. The store that sold me the pump could not push me out faster saying I had to call the technician line. Update: It just further shows how horrible their customer service is when I point out the terrible service on their technician line and their response is to call the technician line for assistance. //sigh// Is anyone awake there?! I called the technician line and spoke with someone who was terrible. She could not find any information even with my address, phone number, and email address. She told me I had to call Pentair. Well, that won't work because the warranty has expired. I called back and asked that a technician be sent to determine what is wrong and make the repair. The earliest appointment they could make was 4 weeks away! Really, just to determine what the issue is?! How long after that to schedule a repair?! Funny, though. He seemed to have my email address and phone number. Horrible customer service. read more

Received the absolute worst customer service I have ever experienced from Damian F. I came to the store simply to purchase some supplies, but what I witnessed and personally experienced was completely unacceptable. There were two gentlemen ahead of me, one Caucasian and one Hispanic. The difference in Damian's treatment of these two customers was impossible to ignore. He was friendly, talkative, and engaging with the Caucasian customer. Yet with the Hispanic customer, his demeanor changed dramatically--he was rude, dismissive, and clearly uninterested in providing the same level of service. When it was my turn, I was treated in much the same way. Damian was cold, dismissive, and unwilling to provide complete answers to even basic questions. I am not Caucasian either, and after witnessing his behavior toward the customers before me and then experiencing it firsthand, I was left with the disturbing impression that his attitude toward customers may be influenced by their race or ethnicity. The experience became even worse after I returned home and called the store to inquire about the stock level of some test strips. Damian simply responded, "We should have some," and then abruptly hung up on me. That is not merely poor customer service--it is disrespectful and completely unprofessional. Prejudice and discriminatory treatment have absolutely no place in a business serving the public. Every customer deserves to be treated with the same dignity, courtesy, and professionalism, regardless of race, ethnicity, or background. I have filed a formal complaint with management because this behavior should not be ignored or tolerated. Based on what I witnessed and personally experienced, I strongly believe management should investigate whether other customers have raised similar concerns about Damian's conduct. Someone who treats members of the public this way should not be placed in a customer-facing position. read more

The manager is knowledgeable and clearly wants to help. My only feedback is that conversations can sometimes feel more like being questioned than helped. As a customer, I'd rather focus on the test results and recommendations than have to justify everything I've done. There have also been times when information presented as fact didn't appear to be entirely accurate. A little more listening and a little less challenging would go a long way. Customers are more likely to return when they feel heard rather than corrected. read more

Very nice Spanish speaking employee helped my mom and helped us get the pool clear again! She never came if for water tests before since there was no Spanish speaker since we moved over here. His name was Brad? Or Vlad? Curly haired guy with highlights! read more

The Vacaville store is the worst store ever I took my Polaris robot to be serviced after 2 months my robot has not been looked at when I check on its progress I'm told b******* stories about how it's either on the workbench or it's going to be next after two and a half months and it's not been looked at I give up thank God for the Davis store I took my robot from Vacaville to the Davis store and a gentleman named Robert fixed my robot in 5 minutes absolutely amazing don't ever go to the Vacaville store it's a joke I bought two Polaris robots there and my warranty was going to run out before it would ever get looked at read more

I typically go to Leslie's in Vacaville because it's so close to my house, but recently I've had to wait about 30 minutes or more for a simple purchase of chlorine. And every time they only have 1 employee working the whole store alone. One time I asked the employee why there aren't more people and he told me the manager doesn't want to hire more hands. So ridiculous! read more

I visited Your Store #83 at 1061 Helen Power Dr, Ste B200, Vacaville, CA 95687, Where i met the District Manager Karyna Fedchenko. She provided me a solution to my problem, offered to go out of her way to get me a much desired Max LI Pool Master Vacuum from one of the other stores in her district instead of me traveling to get it. I love her kind service, solution based results, and her execution and follow up. She is a model example to her staff on just how important taking care of customers truly is! She is a leader and should be commended! You can never underscore the power of a great review, well earned and deserved. Please visit this store and support Mrs. Fedchenko in her quest to make Leslie's Pool the only thought for customers when deciding where to go in vacaville for pool supplies. Again Thank you for your quick response and solutions based approach! J read more

The hubs and I stepped in the Leslie's Pool Supplies, In Vacaville, CA, on 3/19/22. He was looking for a particular product. We did not see it on the shelf, so he asked the associate. The young man working the shop was fantastic. I forget his name. I noticed his pleasant and helpful demeanor. Great attitude. As customers asked him the more technical pool questions( the stuff you would ask a pool tech), he advised that he was still learning and did not know the answer. He told them that he can call them after he asks the manager. He seemed to readily provide recommendations and was knowledgeable about inventory. He advised us that the product we were looking for was not sold in the store but is available online. Great customer service! The shop was clean. It was stocked with the essential pool cleaning supplies. Plus it had a bunch of pool toys and floats. read more

I bought a Polaris pool sweep from this store 5 years ago. It was in need of a tune up so I took it in to have it looked at. I was told that they are backed up and it would be 3 to 4 weeks before they could get to it. Reluctantly, I said okay. After 4 weeks I called to check on the status. I was told that they were running behind but call back in a couple of days. I called back after not hearing anything at the 5 week mark. Michael answered and said I was 4th in line and they should get to it in one or two days. After not hearing anything for another week, I called back and Michael answered again. He said I was 3rd in line. What?! You've looked at one pool sweep in a week? He said we look at them by model type. That's after he told me last week that they look at them in the order they come in. I then contacted corporate and was told a district manager would contact me in one or two business days. After another week of not hearing anything, I sent an email to corporate expressing my displeasure. I then got a call from Michael and he said he was looking at my pool sweep and he couldn't see anything visibly wrong with it. He said he could probably start replacing parts but it would probably be better to buy a new one for $1200. It was obvious that he wanted nothing to do with servicing my pool sweep after over 7 weeks! I told him I would come and pick it up. I then called Demaray Pool Supply and talked to a very nice, and knowledgeable guy named Hollis. He said he thought he knew what my pool sweep needed and they could look at it immediately. I picked up the sweep from Leslie's and took it straight to Demaray. Hollis said he would look at it and call me with an estimate. Before I could get home he called and said it needed a tune up kit and it would be $400 and it should be ready by tomorrow. I said okay and an hour and a half later he called and said it was ready! Seven and a half weeks at Leslie's with nothing done and less than 2 hours at Demaray and I have a pool sweep that works like new! My pool is sparkling clean again. I have been a customer of Leslie's since they opened here and needless to say, I will never spend another dime there or on their website. read more

I stopped by on Sunday (6/1/25) real quick looking for a specific item. The young man working was super nice and knowledgeable. I believe his name was Michael. Best customer service I have had in a long time. read more

Customer service, communication, and knowledge. I used to love this store. But there's always a bad apple that ruins it for everyone. I guess you can teach an employee to recite the training manual, but you just can't teach common sense. I could write a novel about how Jerome has no place in the customer service business, but I'm not going to waste my time on someone who doesn't even listen. Sorry Leslie's, this one star is not a reflection on you just on that one bad apple. read more

Very clean. Damien very sweet and calm. Helped a lot wit my pool. Pool is now excellent. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Vacaville, California

I use to enjoy this store it wasn't the greatest but decent. The employees were pretty chill and helpful. Well that's over now I guess there's a new sheriff in town aka new manager. I think he means well but is a bit on the aggressive side. After my slightly intense interaction I will be taking my business elsewhere. Why over pay for supplies and get stressful service? read more

Oh my God I called for them to check my auto fill. They didn't even change it!!! And charged me $135.00 be aware.!!!At least replace it and they changed me!! read more

I would like to give the store a two rating. Even though the store was open, no one answered the phone. After calling several times over a several hour period, I contacted another store and asked if the Vacaville store was open. They said yes and try calling them back and they should answer or I can drive to the store. Still no answer so I contacted the 800 number and they indicated that we should receive a response in 48-72 hours. This is not the type of customer service I would want to be known for. I would like to say that the service technician Rudy is very good though!! read more

I couldn't be happier with my experience. I came in on MLK (Monday) day. My pool vacuum stopped working. 2 days later they called me and said they fixed the problem. I felt a little guilty. They didn't charge me one cent! Michael's customer service was exceptional! He took me through what had been done. I also had a pool heater question. Michael was very knowledgeable. I will come back to these guys. Thanks again to Michael and all of the staff! read more

Prices at Leslie's Vacaville hit the roof, tough for a budget. The manager pushes sales hard, and feels more like a pitch than help. Not the vibe I want. read more

We had a new pool pump installed today by "Edward", Leslie's Pool's local technician. He did an excellent job. He cleaned up when he completed his installation. I was very happy. Fast, clean and extremely professional. I would recommend Leslie's to all family and friends... Thank you for addressing our needs in an extremely professional manner! read more

Karma W was very helpful. She was courteous and knowledgeable. Karma looked information up when it was unclear. Just above and beyond excellent service. read more

I buy supplies when needed. Good clean store. Always items in stock. Good variety. Shopped many years. Courtesy people.

They sell over-priced chemicals first and foremost. They do not offer Or sell solutions. I have brought my 26,500 new pool's water down for computerized testing weekly. Any reasonable person would think after a few trials and the automatic chlorinator, the pool's chemical balance would eventually balance. Nope. Every week, I need something new or more of this and more of that. You can't walk in without spending another $100+ every single time. Despite my best efforts and my pool water scoring 80-90% most of the time, and their apparent belief I have an endless supply of patience and money, a month ago my pool broke out with Mustard algae. Another $300 in chemicals plus new filters at $130 per times 4 to get that out, I am looking at Mustard algae developing in my pool again. I've been sold a $1500 robot vacuum but I am still manually vacuuming once a week. I run my filter for 12 hours a day. I have followed their advice. No way my pool should be shut down again and needing another round of $300 in pool chemicals if their system worked. This is a new 26,500 gallon pool. Since January, our bill in this store for chemicals and including their recommended pool vacuum is right around $4000 with our second algae issue. Their chemicals are twice the cost of other products. They offer nothing in solutions, just more chemicals. I am done here. read more

Took pictures and a lot of info to Leslie's and told them we needed a new booster pump, they sold us on a new variable speed pump which would replace the booster and run the pool as well.. come installation day the tech arrived 2 hrs late (Friday) and only installed less than 1 ft of pvc piping along with the new pentair variable speed pump. Never showed us how to run the pump, complained about the heat outside when I spoke to him, and when we called the store to speak to Molly, because of the wrong installation done, he jetted and left... and also left his cardboard boxes on the street.. just a heads up you can buy liquid chlorine for way cheaper at Home Depot or Lowe's read more

Walked into store needing assistance for algae problem in our pool. Guys were knowledgeable and very helpful getting what we needed to correct our pool problem. Will continue to do service with Leslie's in the future. read more

After staying away from the store for a year we went back, not because we wanted to but because the $1,000 robotic sweeper died after a year. This the second sweeper we have purchased from Leslie's. We called Demaray Pool Supply to see if they work on Polaris Robotic Sweepers but they don't and this sweeper is still under manufacturer warranty. So off we went to "Less-lies". We opened the door to the store and my wife literally got one foot inside the door (her other foot was outside the door) and I was still outside the store carrying the sweeper. We both had our masks on too but the manager and employee were NOT wearing their masks (not even hand around their face or neck). We were approached by a store employee who said we couldn't drop our sweeper off. We explained we purchased the sweeper there and nobody else works on this brand in the area. The manager of the store came over and said he couldn't take the sweeper because he is months behind in the service department and we could not leave it to be repaired. I told the manager we purchased the sweeper from "Less-lies", it was under manufacture warranty and they needed to repair it since they sold us this $1,000 piece of equipment. He said they aren't taking any more equipment for repair. When I asked him where we could take it to get repaired he told us we would have to take it to the "Less-lies" in Fairfield or Davis. We left the store and the store in Davis. We explained what happened and they said that was strange. They said the store should have at least checked the equipment in and looked at it when they had time. We used to bring our pool water into "Less-lies" for testing and purchase our chemicals and pool supplies from them. We were spending several hundred dollars a year in just chemicals from them. Since we changed and went to Demaray Pool Supply we are no longer spending nearly as much on chemicals and we haven't had a problem with yellow algae either. We have called the corporate office reference what occurred in the store. We have also dropped the sweeper off in Davis. Fortunately Polaris provides a 2 year warranty so we are hopeful this machine can be repaired with no cost to us since it was purchased in May of 2019. I will update the review when we get the sweeper back. Meanwhile I would avoid the Vacaville Leslie's Pool Supply like the plague. Go to another store that was your busy and knows how to provide customer service and comply with the State's Covid rules. read more

good place to get any pool stuff from, the younger guy who's usually there knows his stuff and can answer any questions I have. Helped me recently with a broken pump basket on my old pump that was hard to find and only a few other stores had. Been coming to Leslie's in Vacaville and Fairfield almost since they opened and normally they have what I need but this year they always seem to be out of liquid chlorine. Luckily the guys at both stores help me find a substitute in the mean time. read more

I went to the store in Vacaville today to purchase a solar cover and some flotation devices for my pool, probably going to spend $200 to $300. At first when I showed up I saw a sign in the door from the parking lot that said "sorry we are out" I thought the sign man that they had stepped out for lunch or something like that. I waited for a little bit and then I noticed that someone was inside. So, I went inside and made a comment to a young man behind the register that the sign was misleading. He proceeded to tell me what the sign said. I told him that the sign says in big letters sorry we are out and then and small letters it says above ground pools. I asked for an apology after he talked down to me about the sign and the fact that the lights were on and people were in the store which again is not visible from the parking lot. He never offered an apology and would not look at me as I kept trying to get one out of him reminding him about Customerservice. I guess I'm on my way to Lowe's or some other big box store for my pool supplies. Sad because I've come here for years and they may have lost my business over this one young man and a stupid sign. read more

Leslie's Pool Supplies - Front door - Hot Tub & Pool Near Me - Vacaville, California

Leslie's is THE place to go to for your pool care needs. Whether you are owning a pool for the first time, if you need equipment fixed in a pinch from pool sweeps and pumps to heaters, or if you just need a bit of chlorine Leslie's has it down. When i first purchased my home i went into Leslie's all bug eyed not knowing where to even start but the folks over at Leslie's guided me through all my many many questions. I've read all the current reviews about the Vacaville store and let me tell you this, its all OUTDATED. I've been helped by every employee that has worked there in the past 6 months and they have all been more than helpful and accommodating to my every need. Leslie's also has many services that other pool places don't offer. Rewards program (saves you money literally) Free labor in store (pool sweeps are fixed for free besides parts) Free water testing (other store in Vacaville has a charge) Free installation on equipment ( pumps filters ect..) They carry all products for you out to your car (no matter how heavy) Military discount (easy to apply) Pros: All the free services listed above Excellent customer service Good chemicals Open 7 days a week Cons: Sometimes they can be a little backed up during summer season, however they assist all their customers thoroughly so its understandable! read more

I wouldn't use their repair services. I filled out a support request and they contacted me to schedule an appointment. At the time I said I could send a picture so they could see what my problem was, a crack in a cover on my Jandy equipment that was squirting water when my pump was running. I was advised to take my pictures in to a store so they could see what the problem was and determine what part was needed. I went down to the store and they didn't know what to do. I called Leslie's service department to find out how I could email a picture. They refused to accept an email with a picture. I would have to pay for a service call to determine what the problem was and schedule a followup call to repair the problem. I stated that I didn't mind paying for a service call but would like to send a picture so that thy could see what the problem was before coming out. They stated "no" that they would not accept a picture and that I could cancel my appointment. I've wasted five days, my appointment isn't for another 6 days and they would have shown up and saw the same problem that is obvious in the picture, not have brought the part to fix the problem, more then likely had to order the part, scheduled another appointment and charged me for the service call. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Vacaville, California

No help!! Was in last week looking to replace my skimmer basket and couldn't get the gal to help me! She just told me if it wasn't on the shelf, they were all out! Had to go to Demary Pools, to get professional help!!! read more

New crew, entirely different level of customer service. This team knows their products and don't oversell. They were certainly very helpful and worked with me to solve an algae/phosphorus issue, and the resulting crystal-clear pool shows it. Plus, the follow up pool-water tests confirmed it (my report got a smiley-face!). Thumbs up to this new team! read more

Brought in my Polaris 965IQ that was still under warranty for no power to the power supply. The manager before even getting to the counter said they are too backed up and to take it to a different Leslie's location. I informed him that I purchased it at that location and did not feel that was good customer service that was he was offering to someone who was bringing in a product that they supply the warranty service for. He rolled his eyes and said that I could leave it but it would sit there for weeks until he could get to it. I asked him for his managers info and he refused giving it to me and said he would pass my information along. I have always felt the customer service at Leslie's lacked but this experience took it to another level. I guess this is the reason why everyone buys everything online and brick and mortar operations are going under left and right. read more

If you have a pool and need stuff or just need the water balanced, this is the place. Great customer service, the water testing is free and they walk you through the whole process of how to add. They remember you and are always willing to help. I spoke with the manager Leroy Pau and he knows pools. If you have one and maintain it yourself, get your supplies here! read more

Great customer service. Joe was awesome, answered all our questions with confidence! Thanks for the help! We will definitely be coming back!!! This store has everything you need to care for a pool and a bunch of cool accessories for your pool. read more

Leslie's in Vacaville is awesome! I've done business with them for the last 13 years and they have always taken care of me! I have purchased my pool pump and pool sweep from them and they have covered my repairs under warranty with no issues. I will never go anywhere else when it comes to my pool needs. Thank you Leslie's! read more

So my husband went in there today. The clerk Ashley was extremely rude to him. So I called her to let her know that this was the second time that we had horrible customer service. The last time we had to contact the corporate office. The district manager actually came to our home with a sincere apology. I was telling her about what happened last time. She starting speaking very rudely to me. I said you need to learn customer service skills. You have a job because of your customers. Well she hung up on me. So I will be reaching out to the corporate office once again. I just can't believe the horrible customer service!!!!! read more

The lady working there was so rude and unfriendly. She didn't help at all. I definitely will not be going back here. Terrible customer service not to mention so overpriced. read more

Great service and good prices. Military discount and free water testing. Rewards club gives you some extra savings. Techs are very reliable and have helped me prevent and treat problems. read more

This is insane last year I had nothing but issues with my pool and this place over chlorinated my pool I had a pool company come out and test my water because for some reason it was super cloudy and had a strong chlorine smell my neighbors or even complaining, The pool company tested my water and said that there was so much chlorine because they had me shock my pool three times that I had to drain all The water out and wash the vinyl down. Now one of my tenants from a rental home of mine wants to drain the water because they said someone from this place said they need to drain the water and fill it up with fresh water every 3-5 years . I have been trying to call all day and find out what the heck they are talking about and nobody wants to answer the phone !!!!! So frustrating I really would like someone to call me 707 564-7136 read more

Everyone is super knowledgeable and very helpful. We had an algae problem and we were given all the steps to help rid the problem and they continue to help us with advice for our weekly maintenance! Shout out to Suki, Brandon and Ashley! Thank you! read more

Molly is amazing. Great customer service. Tells it how it is and gives you the truth. She will do right for you and never steer you wrong. With all the fires in the are she was able to pin point the problem. Great critical thinking skills and problem solving. She is an amazing manager and very needed in this area.... thank you Molly. You are the bestest. read more