I have been meaning to write this for awhile, but it has been a busy summer. As a pool pro I go to this Leslie's 3-5 times a week. Originally I was was introduced to Alex, the manager, who unfortunately passed away. Everyone there brings great strengths to the operation. Matt (the manager) knows cleaners, part numbers and PVC fittings like no one else. Payce was there over the summer and was always eager to help. Mary has a smile and is always looking for the best way to help a customer. Nathan is new but again eager to help and learn. Basically they all really do go above and beyond to help. I'm sure Alex would be pleased they way they stepped up. If you're looking for quality and knowledgeable help with your pool this is the place. read more

Very good pool store where they will test your water and give recommendations as to what route to go as far as maintaining your swimming pool....store itself is okay, depends on time of day as to whether they are busy or not...employees all seem pretty knowledgeable and aren't overly pushy when recommending supplies...the supplies are usually more expensive here than elsewhere, I've found the same product in Amazon for significantly less so make sure you check beforehand....of course if you need it immediately then you're kind of stuck but if you can wait a day or two then Amazon is the way to go......will continue to patronize and sometimes purchase from....RECOMMEND read more

I stopped in for supplies. I was handled ver professionally and with a courteous demeanor. I was appreciative that the gentleman waiting on me was attentive to my needs,asked questions and listened. In other words he didn't try to sell me everything in the store. This was refreshing read more

I really want to thank Mary for helping me out she went totally above and beyond. I had issues with my heater throughout the summer and Matt at the store helped out as well but Mary really pushed and got the ball rolling. I will only go to Leslie's for all my pool needs these guys are the greatest. And shut out to the GM Mike Davis, he really knows his stuff. Thanks again for all your help guys!!! -Phil Hoffman- read more

Called the store to ask about a pool filter issue. An employee provided some guidance, basically Al I needed was a replacement bolt for a clamp, that saved me $400-$1500. Never leave reviews. Just wanted to give a shout out to someone at Leslie's that helped me out. Thanks! read more

Leslie's is an overall good store for things you need now. They have a pretty complete parts supply for the common failures you might experience. Unfortunately the prices are quite high, as you would expect for brick and morter store, but if you need it now, they probably have it. They also perform free water testing and make recommendations to correct the chemistry for your pool. read more

My pool water started to get cloudy so I took a sample of water and had it tested at Leslie's. The staff were so friendly and knowledgeable. They gave me a print out report of the water analysis then they were able to recommend a treatment. I will definitely be a repeat customer. read more

The customer service at this store is amazing and they have earned my business. I took in an old sweep and Pace offered me his advice on what my next steps could be. He didn't over sell or upsell me into a new unit, he offered solutions on how best to fix my old sweep. He is an advisor and I will only recommend this store going forward. read more

I tried A1 Garage Door Service today for tune ups and replacement of an old door opener. Zeke R was on time, experienced, communicated well, and answered all my questions at each step of the work. He honored the website discount, cleaned up and did a great job. Don't hesitate to try them! Ask for Zeke! read more

What really annoys me is when people look into your eyes and lie to you. Supposedly this place gives a military discount of 10%. Last time I was here I was told they gave me a military discount an the receipt only showed a 5%. Today the guy told me he gave me $6.00 off, WRONG...I was charges full price for the product and tax NO DISCOUNT. Time to take my business to another store. These guys had two chances and the employees are extremely dishonest and disrespectful. Sad sad sad as I used to like this place but now they have people working ere who have no respect for military or customers, only making the most money for the store. read more

Alex Satter has helped me and shared his knowledge and professional service for a couple years now. I'm always impressed when folks go above and beyond everyone else. Every time a question can't be answered or technical knowledge, everyone turns to Alex Satter. He has the best customer service and understands anything he sells. He takes the time and has the patience to guide you through any pool issues as well. Thank you for sharing your knowledge. Look forward to working with Alex every time I visit Leslie's. Thank you Jon M read more

Leslie's Pool Supplies Pro - Thanks Alex - Hot Tub & Pool Near Me - Las Vegas, Nevada

To update this review of the poor service feom the service dept. The tech DJ, (Daniel) whom didnt contact me informing me he wasnt making the scheduled appt nor did his Manager or service dept. A client has a appt. And is waiting and No one could contact me to inform me they wouldnt be showing up. This falls in the service side of things. The issue i have with the store Manager Matt is when u tell a customer " let me reach out to the tech and find out where hes at, what the delay is and when he will be there and i will call u back" Well he didnt call me back and i had to reach out to him 90 mins later to find hes out to lunch and still didnt return my call agter that. Customer service sure doesnt seem top priority for the service dept, tech, or service manager David, or store manager Matt. Serblvice dept has costed mw lost wages 2xs now and will be getting a letter of cost or i will see them in small claims read more

Alex is amazing. No one else is. Alex is a salesperson, not customer service. AVOID their "Jacuzzi" brand; if you buy it, you cannot find parts anywhere, as it's exclusive to them. It is *not* the same as Pentair, nor do the parts mix. Our first two visits, they had us as lifetime customers. Then when we called them on the phone for a fairly small answer (that Fresh Pool Supply offered in seconds), Leslie's customer service/salesperson says "We can't answer that, call your warranty representative." Their installer was simply obnoxious, nasty, and arrogant as he**. We had paid in full, for over $5K worth of product. After talking to their installer about the install date and his snotty, smarmy attitude, we decided to take a refund and move on to a place with similar prices, but incredible customer service. They are directly across the street, so easy to visit. https://www.yelp.com/biz/fresh-pool-supply-henderson read more

Mary is wonderful! She has helped me 2 years in a row locate a particular item. It is a swim toy and my Goldendoodle absolutely loves swimming around trying to catch it. Thanks again! read more

Leslie's Pool Supplies Pro - Hot Tub & Pool Near Me - Las Vegas, Nevada

Alex was called by the boulder hwy store that I was coming to get a part that I needed for my multiport valve and this store was about to close at 7pm . I got there at 10min past 7pm and he was waiting for me because thats what people do when they really care and know the importance of the item that I needed Thank you to Alex Satter read more

ordered a part on Friday was given confirmation that the part was ordered and there would be no issues for Monday went in Monday and no employee knew what I was talking about. There was no record of my order. Tried to resolve it within Monday's span of time and the employees told me they couldn't help me until tomorrow, no one looked in the computer to try to find my order and one of the employees was very rude read more

We recently had our pool converted to salt. The installer left telling us everything will automatically start "kicking in". It didn't. That's where Alex Sutter comes in. We went into Leslie not knowing what to get but knowing we needed help. We are so grateful to Alex. He helped us understand our new pool and purchased a cleaner. Tomorrow we return for more read more

My go to supply store for all my pool and hot tub needs. There's a few places closer to my house but it's always worth the trip for great customer service. Any time I need anything, I always stop by when Matt is there. He's always super friendly and professional and always steers me in the right direction! Thanks Leslie's and thanks Matt for doing right by the customers 100%!! read more

This store is well equipped and stocked, but the service is so bad it's like going in for a Colonoscopy, you just hate to even think about it, and you dread the fact that you have to go in. You literally can have the item you need in 10 seconds and wait an additional 10 minutes to check out. Since Leslie took this store over, it's gotten way worse than it was under NPS, or whatever it was before. I've been here going on three years and have plenty of experience in this store. I liked it much better when Leslie was across the street. Alex, who has been there forever is a great Tech and very helpful, but for Gods sake, get the man some help! I Order AMAZON whenever I can stay ahead of the curve and use this place for EMERGENCIES only! read more

The staff is friendly and very knowledgeable. I am just learning to care for my pool and they never grow impatient with all my questions. They have everything you could possibly need for a pool and they also have competitive prices. read more

I understand why people bit frustrated about the wait to check out. It's doesn't bother me. Good customer service, staff are very knowledgeable about their products and service. Always recommend offers and rebates to save you money. Free pool water analysis and they give you recommendation treatment. read more

We waited and got no service they chatted with a pool guy they were helping like we weren't there. So we left

I shopped there for a couple years and over the years I found equipment and supplies on line much cheaper plus every time I would go in it seemed I would have a longer wait time then they bring in new people that are not familiar with the store or anything to do with a pool but recently I had my last straw with this incompetent over priced store. My motor I bought from them about two years ago quit while I was on vacation so nothing going on for two weeks. Boy was I glad it's winter time. When I got home I disconnected the motor and took it in to see wHat was the problem, well I was sold a new pump and motor at $1700 after rebate aNd that was Friday they were going to install Monday. On Monday the guy showed up to install but refused too install because I patched a pin hole in my filter canister. I have three layers of fiberglass on the inside and three layers of fiber glass on the out side one foot square in size and it has been running for the last six month with no problems or leaks. In a way it was a blessing I ended up buying tHe same equivalent motor and pump for $700 and $250 to have it installed that's a $750 discounted price from Leslie's I don't think I'll ever be going back to them to wait for ever then get over charged. read more

I've been using this store exclusively because of the service and knowledge of the workers. I had to replace my pool pump. This was my first time replacing a pump so I expected to keep returning to the store for parts and info. All the employees were very helpful with any questions I had. The store manager (or maybe assistant manager) Matt was awesome. He had ideas about the plumbing and how to configure it so it wouldn't cost me an arm and a leg. I wanted to thank him personally, so when the project was completed, I took a pic and went back to the store to show him how everything fit and worked, just as he suggested. I would highly recommend this store. I have moved further away and am closer to other Leslie stores, but will always come back to this one for the honest and helpful service!! Thank you Matt. read more

Great staff. Honest and up front. Help me with my pool issues. Did not try to over sell me on anything. Took care of the problem. Get ready to enjoy my upcoming swimming season. Thanks!! read more

Leslie's Pool Supplies Pro - Hot Tub & Pool Near Me - Las Vegas, Nevada

Friendly staff but wasted my time with their advertisements. First they sent a coupon in the mail that expired within two days. Second they advertise foam floats, half off if you buy two. I go there and they have just one in stock. So I can't get the deal. He also can't just sell me the one they have at half off. The guy says maybe he can order them but he's not sure if they're available. Why advertise and bring me there just to waste my time and money? Drove far in the rain to come here. Wish I didn't. read more

Leslie's Pool Supplies Pro - Hot Tub & Pool Near Me - Las Vegas, Nevada

Payce did a great job helping us out. He is really knowledgeable & is a valuable asset to Leslie's. We have 2 Leslie's locations much closer to our house (Leslie's in Southern Highlands and on Dean Martin) but we prefer to go to the one on Eastern & Windmill for the great service. read more

Bought a robot vacuum from this store. Was not happy with the way it was working. Returned it with absolutely no hassle or problem and got a different brand. Fabulous customer service! The manager, Alex, even came to my house after work to install it!! By far the best customer service from any Leslie's pool supplies I have ever done business with!! Highly recommend. Knowledgeable, great customer service and they really care about their customers. Would give them 6 stars if I could!! Amazing! Mike S. Henderson, NV read more

I have recently needed a bunch of pool supplies and parts for repairs to my pool as it is older and unfortunately once you repair one thing lots of other things seem to fail. I reached out to a friend who told me to call this Leslie's pool store and ask for Matt. I did just that and Matt went above and beyond to help me. I am not pool part literate and a lot of it I'm sure I did not help but Matt was super patient with me and helped me find the right parts for my pool! It was built by paddock and they're no longer in LV. Matt from just my poor attempt at describing the parts was able to recommend and get me everything I needed! I'm nowhere near this store but for that kind of service I'm willing to make the trip! Thanks Matt my pool is running great now thanks to your help!!! read more

Been coming here for years and Alex is usually running around like a mad-man. If you have a serious question, he's worth waiting around for to talk to - he'll go the extra mile to get you the information you need and show you how to fix whatever you need to. -1 star because they're way more expensive than NPS was, but where else are you going to go? read more

2 gals of chlorine $20.00! Really?Same 2 gal next door at Smith's $8.00. 2 gal of acid $16.00! Smith's $7.00 You would be an idiot to go to Leslie's! read more

It's a pool supply store. I usually don't go to these places, but I was trying to get a solar blanket for my pool....I had all the blue prints, but still not enough info! Really! Dammmm it, I have to go back again! read more

Great customer service......... Al, the store manager, always goes above and beyond to help his customers. Perfect example was today, after explaining the issue that I was having with my pool pump, I called the store and Al was able to walk me through the solution to get the pump running again. I can't think of a single store or manager that would take the time to do that. Most would say to call a pool company. Leslie's pool and especially Al get 5 stars from me!!!!! Thanks read more

Super helpful staff. Richard helped us find filters for our older Master Spa -using the old ones to show him what we needed. We needed two sets, and he only had one set, so he offered to go pick them up at another store and have them back at his store today. Instead we opted to pick them up ourselves, at the one on Dean Martin, since we'd be over that way later. Richard even called first to make absolutely sure they were there, and then wrote done the sku numbers for us! We'll definitely be back. Good guys here! read more

I have been doing business with Leslie's for over 20 years. I have bought pool equipment and had them install. One of the reasons I deal with them is their manager Alex. He is he hardest working individual and so knowledgeable. He has always helped me to purchase the right equipment, maintain my pool equipment, etc. read more

Alex fixed our pool vacuum while we waited. Great service. I won't go anywhere else even though we live closer to 2 other pool stores.

This place is great! Alex went above and beyond and is very knowledgeable! He helped me reprogram my pool when I couldn't figure it out! Nice to get good customer service!!! read more

Don't go here unless you know what you want and where it's at. Customer service is nonexistent. Old guys behind counter will not deal with you. Ask a question and they look at you like you are an idiot. Just really bad. Gave them a couple tries since I live near there. Never again. read more

Alex is the best pool man in town. We are very happy with this store. We had a broken cleaner and we were in and out in 20 minutes. Thank you, Alex and Leslie's. read more

We just had a great experience at our favorite Leslie location on Eastern Ave. We needed two new pumps - ouch! Matt and Jim were very helpful, making the process less painful. They set us up with with delivery and installation. The delivery team initially got that all messed up but Matt and the district manager were very concerned and straightened the whole mess out immediately. Thank you to their whole Team! read more