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    Leslie's Pool Supplies

    2.7 (52 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 1 week ago

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    Services - Leslie's Pool Supplies

    Pool installation

    Pool remodeling

    Pool repair

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    Pretty frustrating experience. I dropped off my pool cleaner for repair. They have free labor as long as you buy their parts which are a bit more expensive than other places. These are simple repairs and usually done same day or next day. I came back in 3 days and my cleaner had not been looked at yet. They told me sorry and they'd fix it next day. This pattern continued every day for a week. I kept coming back and they kept telling me a new excuse like they didn't have the parts and I needed to bring them in, then a screw was stuck (it wasn't and I easily unscrewed it), and then the cleaner fixer called out for a week. They also told me they'd call me with updates which never happened. Ultimately, a week later, they gave me my cleaner back in a box in a million parts because they couldn't figure out how to fix it or how to put it back together. I wish they would've just told me they didn't know how to fix it the first day instead of keeping my cleaner for a week while my pool collected leaves. One employee Sarah was at least nice when I went in. The other girl was pretty rude and dismissive. I definitely would not trust them with anything more than selling me chlorine or testing my water.

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    1 month ago

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    10 days ago

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    1 year ago

    Ramin was amazing. Showed me how to put my filter back together, checked my cleaner and adjusted pump settings. I am ready to go

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    4 years ago

    Completely unprofessional. Better service is everywhere else. I do not wish the experience I had for ANY homeowner.

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    6 years ago

    These guys know pools! Always experience them working hard, answering questions. Keep up the good work.

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    Page 1 of 2

    Ask the Community - Leslie's Pool Supplies

    Review Highlights - Leslie's Pool Supplies

    I was prepared to take a loss and take my business elsewhere, but Jeff totally put me at ease and made things right.

    Mentioned in 12 reviews

    Read more highlights

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    Majestic Pools and Spas

    Majestic Pools and Spas

    (125 reviews)

    Scripps Ranch

    Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

    Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

    Leslie's Pool Supplies - hottubandpool - Updated May 2026

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