Couldnt be happier with EVERY experience I have had with them. From inside staff to service,…read moreeveryone is top level. You should not even consider buying through another business

A pleasure to deal with this business. Incredible and helpful staff throughout the whole process…read more Feels like a family business. They were helpful through the whole process from delivery and installation and provided a list of recommended electricians. After installation they visited our home to give a full tutorial on operation and visit for a time to make sure it's running optimally. Highly recommend.

Scott's pool store goes above and beyond in customer service. There was a mistake made with a piece…read moreof equipment I brought in to be fixed and the owner took responsibility and replaced it free of charge. This is the proper way to do business, I highly recommend Scott's.

I was selling a home with a pool that had not been opened in over a year. I had to get the pool up…read moreand running so prospective home buyers could see it. We opened the pool and of course it resembled a Louisiana swamp. Max and his crew at Scott's could not have been more helpful in getting that pool in pristine condition within days, absolutely amazing! Max and the crew at Scott's are THE BEST!!! Their level of care and professionalism is unmatched!

I had a great experience with PoolTown from start to finish. The team was professional, easy to…read morework with, and the whole installation process went smoother than I expected. The finished pool came out awesome and I'm really happy with the quality of the work. Definitely recommend them if you're looking for a reliable pool company

i had my pool done by them, very unhappy, unfortunately nothing but issues with the pool, over 13…read moreservice calls already, pool is only 2 years old, the linear is the cheapest they can give you, had to have it repaired twice already by other companies because even though I'm supposed to have a warranty with my pool in no way shape or form do they honor it. Every warranty call is met with rudeness and explanations why they don't cover a thing. Had the heater serviced 5 times, the jacuzzi a few times, it just got way out of hand. also, I was unaware that pooltown is a cookie cutter company that doesn't actually do any of their own work Besides for possibly some maintenance. the entire project was subbed out and done by many different companies. I could only hope that no one else has to go through what I did over the course of 2 years Which is how long it took them to build the pool, the 13 service calls have been over the past 2 years that we've been able to moderately us the pool, the problems just keep popping up.

If you want a company who sells quality hot tubs and more importantly has outstanding customer…read moreservice, LBI Hot Springs is the place to go. I have had my tub for 3 years, and whenever I have a question, they are always very helpful and answer it with a smile. When they need to make a service call, they always come when expected. Jack and his team in Shipbottom and Point Pleasant are great to deal with. You won't regret doing business with them.

Great service from a great team. We called today for our spa…read morethat was not heating. We were given a service appointment the same day. Our service technician Zach Tripet kept us informed of his arrival time and arrived on time. Zach diagnosed our issue and completed the repair all within 45 minutes. Cannot say enough good things about this company. Jim M. Ship Bottom NJ

Emery and his staff were excellent and hard-working. They came when they said they would come, gave…read moreme a very fair price and we're great to work with!

EJ's pool has been closing our pool since 2007. We have never opened in the spring to anything…read moreother than a crystal clear pool. Emery calls in the fall to find out when we want it closed. His crew has always been polite and professional. I cannot recommend them enough.

They needed to improve customer service. They are quick to take your money for a service call…read morebefore they even show up. We had a fire caused by a part that they had installed. We called to have the affected parts replaced. They came and charged us then took forever to give a partial quote after numerous phone calls. They did refunded the service call but lost a customer after a near 20 year relationship. There was something shady going on with the willingness to give a quote. They knew it was a fire and the insurance company would be looking into it. We had another company come out and within the free service call we got the quote and the job was completed within the week Seasonal World wasted half our summer and caused a delay with our insurance claim which included repairs to our house. They had no sympathy for our situation and were anything but helpful.

We had seasonal world install our absolutely beautiful built in pool a few years ago. we also have…read morethem open and close our pool every year. When I call to ask questions or tell them I need help with something they are always so friendly and helpful. Janice makes sure your always taken care of. The parts dept are very friendly and helpful. We get so many compliments on how beautiful the pool is. I recommend seasonal world to anyone looking for a pool or supplies needed. THANK YOU SEASONAL WORLD for making my backyard the party yard and my children's happy place.. Dawn

I came into the store and Lisa G. greeted me at the door and Joan was ready to help. Both women…read morehelped make all the decisions I couldn't make in my own. Lisa was amazing! She helped with financing and then got my pool delivered to my house in 3 days!!

This was one of the most unacceptable service experiences I've ever had, and it goes far beyond…read morepoor customer service--it involved repeated trespassing, negligence, and a complete lack of accountability. Twice in one week, this company sent workers onto my property without permission to open a pool I never scheduled. The first time, we caught them in our backyard and were forced to call the police, who confirmed they had the wrong customer and told them to leave. Despite being clearly warned by both us and the police, they returned the next morning and continued working even after I told them again to leave--this was not a mistake, it was repeated trespassing. When I arrived home after the second time, the damage and disregard were obvious. The pool cover had been removed and equipment was displaced. Nothing was restored. They entered without permission, performed unauthorized work, and left the property in worse condition. What's worse is how the company handled it afterward. They admitted they were in the wrong, yet took no real steps to fix their mistakes. When they returned "to fix it", all they did was loosely put the ladder on. In the process, chlorine was dumped onto our patio, and a jet was left missing. They didn't correct the damage--they created more. When we raised these issues, we were met with outright hostility and dismissal. We were told, "what more do you want," and then hung up on. Both the owner, Steven and support staff, Lisa B, were rude, defensive, and completely unwilling to take responsibility--even after acknowledging their error. This company trespassed multiple times, failed to correct their mistakes, caused additional damage, and then treated us with disrespect when we asked for accountability. Avoid at all costs and go with a reputable and respectful company *Only solution Steven would agree on was to give us a new jet if we showed up to the store with a part number. He said he was not offering any services.

I adore the pool that was built for me! The staff was patient and responsive…read more The office staff showed me all my options, helped me weigh what was best for my lifestyle and then made sure their crews fully delivered!

My experience with Custom Pool Bros was extremely disappointing and stressful. Their pricing…read moreappears low upfront, but once you sign, they hit you with constant change orders that dramatically increase the final cost. Here's how their process works: At the beginning, you deal with a salesperson who is very sweet, agreeable, and promises everything. Once you agree, they send you a 5-6 page contract that is poorly written and very hard to understand. After signing and paying a large deposit, you are handed off to accounting--who seems to have no idea what the salesperson promised. That's when the problems begin. They start issuing change orders for items that should have been anticipated: Claiming the grade is higher than shown on plans, resulting in a change order of thousands of dollars Charging thousands more for dewatering Equipment location scam: My equipment was planned and bid to be about 30 feet from the pool, which was clearly part of the original scope. After signing, Tom (the owner) suddenly stated equipment is only allowed 10 feet from the pool and demanded $100 per linear foot to extend it. This was never clearly disclosed upfront. Tom, the owner, is rude, arrogant, and unprofessional, especially once you're under contract and financially committed. On top of all this, the project was completed 4 months later than the contract deadline. Final Advice If you choose to work with them: Get EVERY detail in writing Clarify equipment distances Confirm grading assumptions Ask about dewatering costs Have a lawyer review the contract Otherwise, be prepared to pay far more than the original price. What looks like a "good deal" upfront can easily turn into paying nearly double by the end. I would not recommend this company.