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Services - Pool Connections

Pool maintenance

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Add On Pools & Patio - untitled

Add On Pools & Patio

(13 reviews)

$$

Rude rude rude!!!!! Zero customer service manners. It's mind boggling that we are in the year 2021…read moreand people still have zero customer service skills this place is very overpriced on top of having the worst customer service the guy that was at the register which I think was the owner was such a Ahole! I will use their competitor that also sells Sustaine pool products rather than this place. I can't see Spending my hard earned money giving it To a place like this that didn't even offer or hold the door open for me after i spent 300 dollars on Products which my hands were full I was baffled as the man and maybe his wife or employee just stood the watching they were waiting to close the store and leave, no thank you for shopping w us. Nada!!!

One of the worst mistakes I've ever made was going with "Add on Pools" to do our in ground pool…read moreinstall. They quoted us a price that was literally doubled by the end. The day they showed up for the install, they told me they measured wrong and now the pool would need to be put in horizontally instead of vertically or else when it rained water would go into our home. I had to make a decision on the spot, with the pool waiting to be installed out in the street. I should have said to take it away in retrospect but after waiting months for the pool I just wanted to get it done. Once the pool was finally installed it looked great, but by next year all of the cement around the pool began changing color to a stained yellow. When I asked them to come take a look, a few of them came by individually and just stood their staring at the messed up cement dumbfounded. I got tired of them doing nothing and they became argumentative and I just gave up on them. I've waited over five years to post this review and I'm still so annoyed with them and our cement still looks terrible. They'll try to say the cement wasn't their fault but they are the ones who contracted this cement person and they never bothered to even attempt to resolve the issue. We were new to the neighborhood and they seemed like the place to go for local pool business but I warn everyone now stay away.

Pool Connections - hottubandpool - Updated May 2026

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