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Leslie's Pool Supplies

4.3 (7 reviews)
Closed • 9:00 am - 6:00 pm
Updated a few days ago

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Services - Leslie's Pool Supplies

Pool installation

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10 months ago

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7 years ago

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Ask the Community - Leslie's Pool Supplies

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Custom Pool Pros

Custom Pool Pros

(5 reviews)

I adore the pool that was built for me! The staff was patient and responsive…read more The office staff showed me all my options, helped me weigh what was best for my lifestyle and then made sure their crews fully delivered!

My experience with Custom Pool Bros was extremely disappointing and stressful. Their pricing…read moreappears low upfront, but once you sign, they hit you with constant change orders that dramatically increase the final cost. Here's how their process works: At the beginning, you deal with a salesperson who is very sweet, agreeable, and promises everything. Once you agree, they send you a 5-6 page contract that is poorly written and very hard to understand. After signing and paying a large deposit, you are handed off to accounting--who seems to have no idea what the salesperson promised. That's when the problems begin. They start issuing change orders for items that should have been anticipated: Claiming the grade is higher than shown on plans, resulting in a change order of thousands of dollars Charging thousands more for dewatering Equipment location scam: My equipment was planned and bid to be about 30 feet from the pool, which was clearly part of the original scope. After signing, Tom (the owner) suddenly stated equipment is only allowed 10 feet from the pool and demanded $100 per linear foot to extend it. This was never clearly disclosed upfront. Tom, the owner, is rude, arrogant, and unprofessional, especially once you're under contract and financially committed. On top of all this, the project was completed 4 months later than the contract deadline. Final Advice If you choose to work with them: Get EVERY detail in writing Clarify equipment distances Confirm grading assumptions Ask about dewatering costs Have a lawyer review the contract Otherwise, be prepared to pay far more than the original price. What looks like a "good deal" upfront can easily turn into paying nearly double by the end. I would not recommend this company.

Lowe's Home Improvement - Tiles

Lowe's Home Improvement

(60 reviews)

$$

Ashley, one of the managers, provided me with some of the best customer service I've ever had. She…read moreempathetically listened to my month's long battle with Hisense. Because the AC unit stopped working properly one year after purchase, returns are made to the manufacturer. Each time you provide Hisense with what they request, they inform you of something else that needs to be sent in. They never gave me a list and provided me with the documents needed in any of my 5 phone calls or 5 emails. After I gave them everything they requested, they then wanted me to cut the cord to the unit and send them a picture. I was not doing that as the fan still worked. I needed at least that if I was to be without an AC unit in 90 degree heat for a week with my elderly mother. At this point I was exhausted with the situation. I knew Lowes did not take returns on this but I had no where else to turn. I told my story to the first person who picked up at customer service. She was kind and understanding. She then put Ashley, the manager, on. Ashley took ownership of the situation and solved my issue immediately. It is the type of character you would expect from a business owner who understands the thirty thousand foot view of a situation. When I arrived the next day to exchange my unit, Kim, an associate, said with a smile you must be Marie. Everyone was friendly while they got Ashley. I wanted to hug her. To sum it up. Ashley deserves recognition for her leadership. It's further evidenced by the staff she manages.

Lowes does not stand behind their products! Recently purchased a chainsaw from Lowe's and…read morefrustrated is an understatement! Purchased a Husqvarna saw that will not start. After many attempts, we decided to return the item. Because the saw was out of the box and we attempted to start the saw, the item is not returnable because Lowes cannot re-sell the item After speaking with Lowes Executive Team, the only option is to go through an Authorized Dealer to fix a brand new saw that has never been used. When you purchase an item, the expectation is that the item will work and you take it out of the box. Unfortunately, we made the assumption that the saw would work and now the item is not returnable because we assumed incorrectly. Morale of the story is buy directly from an Authorized Dealer.

Leslie's Pool Supplies - hottubandpool - Updated May 2026

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