Ashley, one of the managers, provided me with some of the best customer service I've ever had. She empathetically listened to my month's long battle with Hisense. Because the AC unit stopped working properly one year after purchase, returns are made to the manufacturer. Each time you provide Hisense with what they request, they inform you of something else that needs to be sent in. They never gave me a list and provided me with the documents needed in any of my 5 phone calls or 5 emails. After I gave them everything they requested, they then wanted me to cut the cord to the unit and send them a picture. I was not doing that as the fan still worked. I needed at least that if I was to be without an AC unit in 90 degree heat for a week with my elderly mother. At this point I was exhausted with the situation. I knew Lowes did not take returns on this but I had no where else to turn. I told my story to the first person who picked up at customer service. She was kind and understanding. She then put Ashley, the manager, on. Ashley took ownership of the situation and solved my issue immediately. It is the type of character you would expect from a business owner who understands the thirty thousand foot view of a situation. When I arrived the next day to exchange my unit, Kim, an associate, said with a smile you must be Marie. Everyone was friendly while they got Ashley. I wanted to hug her. To sum it up. Ashley deserves recognition for her leadership. It's further evidenced by the staff she manages. read more

Lowes does not stand behind their products! Recently purchased a chainsaw from Lowe's and frustrated is an understatement! Purchased a Husqvarna saw that will not start. After many attempts, we decided to return the item. Because the saw was out of the box and we attempted to start the saw, the item is not returnable because Lowes cannot re-sell the item After speaking with Lowes Executive Team, the only option is to go through an Authorized Dealer to fix a brand new saw that has never been used. When you purchase an item, the expectation is that the item will work and you take it out of the box. Unfortunately, we made the assumption that the saw would work and now the item is not returnable because we assumed incorrectly. Morale of the story is buy directly from an Authorized Dealer. read more

Lowe's Home Improvement Garden Center in Eatontown, NJ. I attempted to purchase a plant that did not have a price tag. A Garden Center employee advised me that the end-cap plants were clearance items and that pricing information would be available at checkout. When I reached the register, The cashier informed me that I would need to locate a Garden Center employee for pricing or find another plant with a visible tag. I explained that I had already done so and, frustrated by the conflicting instructions, decided I no longer wanted the item. Rather than simply ending the transaction, The Cashier began loudly lecturing me in front of multiple customers about the responsibilities of cashiers versus plant specialists... I called him an idiot out of frustration and I should not have. The situation escalated further when another cashier chose to add inflammatory comments instead of opting to de-escalate. I then brought the matter to Assistant Store Manager, who handled the situation professionally and quickly diffused the incident. However, even while walking away from the conversation, Craig continued calling me a liar in front of customers and employees. Regardless of any misunderstanding regarding store procedures/pricing, there was no justification for the public and unprofessional manner in which this situation was handled. I encourage management to review the surveillance footage to better understand how a routine transaction escalated into an unnecessary confrontation and loss of a customer. read more

My first and last time walking into a Lowe's this morning. Walked in with my dad and daughter(3) and my daughter started acting out and running out of the store. Obviously I'm gonna drop everything, chase her, catch her and bring her right to the car because we don't act that way. Well, a manager and worker started to chase me out of the store like I was doing something wrong, because obviously corralling my toddler is some form of abuse in their eyes. It's already embarrassing enough as a parent when your kid acts out in public, but to make me feel like I am some type of monster or criminal is a whole different level that is just uncalled for. My dad spoke up and asked them what they were doing and they just walked away and another associate said, "they were just making sure everything was alright." Look, I get my kid was acting out. So just let me handle it and remove her without making it into something else entirely. Like what am I gonna do... kidnap my own kid??? read more

I am really frustrated with Lowe's and Samsung, they need Better Customer Service, better communications with the vendor or the manufacturer, stop passing the buck and own up to their deficiencies. The refrigerator is only two months old and neither Lowes or Samsung will cover it under warranty, one's blaming the other. read more

Lowe's Home Improvement - Something broke and caused the one door to drop a half an inch now the doors are uneven and they won't shut right. Do not buy Samsung. - Hardware Stores Near Me - Eatontown, New Jersey

Great selection. Steve from the diy event was wonderful and friendly. We got some plants while we were there. Helpful staff

Service is terrible nasty attitude from sale's personal. Female employee and male employee had a good time leaving product on clearance they no longer had then when asked about it gave me a nasty attitude. Then said they'd take it down . Multiple items say clearance and they don't have them . read more

Lowe's Home Improvement - Item that was on clearance and place I took the item they said wasn't the one on sale . - Hardware Stores Near Me - Eatontown, New Jersey

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Good directions as to where a product I needed was located. Quick checkout at the registers

Danny in the tiling department was so helpful and had a great attitude with us pick out what we needed for a project. read more

Lowe's Home Improvement - Tiles - Hardware Stores Near Me - Eatontown, New Jersey

Wish I could leave ZERO stars. Sherly assistant manager has zero customer service skills, lacks literacy and is threatening. I will go out of my way to shop Home Depot going forward. read more

I was sent to Lowe's to get a bunch of things, and I am not a technical or handy person. I ran across a man in plumbing and he was a big help. He listen to what I had to say, and he went and used his imagination with me. He was a big help. He helped me out in a big way. I am very very happy with Lowes because of Spencer in plumbing. read more

Lowe's Home Improvement - Eatontown Lowe's - Hardware Stores Near Me - Eatontown, New Jersey

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When they say they do everything, including installation; DO NOT BELIEVE THEM. Horrible customer service. Did not deliver when scheduled, called store, they knew nothing about it. I have had the BathVanity I ordered sitting in my living room for 4 days now. Could not get an answer from Lowe's at all as they my installs not their job, contracted out. Mind you we have paid $465 for the install and parts already.someone finally called us to set the install up, they gave us a date of August 30th. Looking for a new install er now, and going to ask Lowe's for a refund. Wish me luck read more

Will update review when I can but since the last time I've been here it is changed dramatically the garden's apartment is 100 times better than it was staff is fantastic I will never say anywhere is better than my HOMDEL Lowes but I am very glad that they made the changes that they made at the eatontown location I was assisted by Robert and Angelina in the gardens apartment new staff very very wonderful and helpful. Good job eatontown!!!! read more

Lowe's Home Improvement - Discount gardening 101 LOWES - Hardware Stores Near Me - Eatontown, New Jersey

My 5 Stars is for Nick from the flooring department. I'm home after spending 15 days in hospital... Speaking to Nick on the phone and on a Saturday no less when it's crazy in store, I found Nick very professional, respectful and very helpful. When I recoup I hope to do business in person with him. read more

Although I like Lowe's more than Home Depot I purchase pella windows custom made to replace the old bay windows the original was cancelled no knows why and they had to reenter the order, needless to say it took months before they actually were installed When the were installed one of the glass panels had a small crack so the ordered the replacement panel after more than one month they came back to install the replacement panel and yes you guest it they installed a panel that was the wrong size which would not close this is winter they wanted to leave the new wrong size that would not close I made them put the old cracked window back until the replacement correct size came in over one month later the finally completed the job I have gone to Lowe's store on several occasions they gave me the telephone number of pella after several calls and months later they wanted to charge me $250.00 to come to my home to to fixed the lock downs that just fell out of the window as far as Lowe's is concerned I spoke with Mike who does the estimate and assigned the work to an outside vendor, he did nothing to fix the problem Pella on I don't know the second or third call was going to send me a you tube video on how to fix this which I never received Whatever happened to quality of workmanship or the warranty I don't normally write these type of reviews good or bad but i will say I will not have Lowe's install anything again and if you are reading this you shouldn't either read more

The alternative to Home Depot. I don't know if it's a good one but because Lowes is closer to my house I will go there first, especially on a rainy day. If you look at some of the other reviews I can understand their vibes. I got that same feeling: where is the staff when you need them? Friendliness goes a long way. Lacking in both departments. Maureen the checkout girl was very pleasant. Management should look a little closer into their hiring procedures if they want to maintain their business. I can envision a mini mall in this structure with about 10 independent vendors, nothing of the chain variety. It would be a great thing for the borough. Cuz they have their "chain" mall down the road. read more

Lowes is just a horribly run company, we bought a very expensive GE profile refrigerator, on the day they were to deliver it. The delivery crew refused to take it out of the box to get it through the door. Everybody knows it Hass to come out of the box and fit through a 36 inch door? So they took it back. Then they gave me a discount and had it sent again, well, this time when they took it out of the box, there was a giant dent in the front of it. Now this is twice we've taken off work to wait for this refrigerator, then they refused any more compensation. So full refund it is after two failed delivery attempts. Horrible customer service, horrible store, horrible delivery service. read more

I was looking for cord hiding systems and ways to attach them. Service associate Rich Roman was extremely knowledgeable and helpful. He walked me to the section where I could find the items and answered all my questions. He was great! read more

I Purchased a sliding glass door for my balcony in January 2019. In March 2020 my downstairs neighbor reported water damage to her ceiling directly below that door. Despite multiple efforts to contact Lowe's and get them to correct this I was informed they only guarantee their installation for one year. It was extremely difficult to get anybody on the phone whatsoever. I now have someone looking at it and it is extremely clear that it was installed very badly with no waterproofing done whatsoever. Not only were the drainage holes placed directly above the space that leads directly into the wall downstairs but there was also no waterproofing materials placed behind The flashing causing a perfect drainage system for all rain to go directly into the wall to the downstairs unit. Do not ever use Lowe's for installation. read more

Lowe's Home Improvement - No waterproofing and evidence of water buildup - Hardware Stores Near Me - Eatontown, New Jersey

Excellent place. Great selection nice people. Need more registers. Lines are a little slow. Automated registers require a lot of fixes. Help read more

Convenient location. Helpful and friendly staff made locating the item I was searching for a breeze.

The carpet installation was/is poor. I'm suppose to except visible carpet seams as normal. Wrong!!!

The best of Lowe's is ruined by the worst of Lowe's Eatontown. Great service when I went in to buy a grill. Staff was truly helpful and guided me to order the grill online due to the heavy crowd on a weekend. Less than great was when I came to pick up my grill and the two guys working the pick up had to find a third guy to bring the grill outside. Then when I opened my tailgate they all looked at each other like deer in the headlights. I had to ask if they could help load it into my truck. It's the help you get these days, pay part time and low wages. read more

My mother-in-law ordered a Weber Propane Grill on line. Lowe's delivered a natural gas grill. She spent from 9am to 2pm calling the store. She was put on hold a number of times and even treated very rudely by someone named Tyler. I took the phone from her when I saw her face and he was rude to me too. He insisted she had to come into the store for a refund. I asked to to speak to a manager and we were hung up on. She called back and with another worker (Justin or Jason perhaps) when she asked for a manager we were hung up on again. I called corporate customer service at 2pm and spoke with a lovely woman named Amber. Unfortunately, it seemed the company prevented her from solving our problem. At first she too said my mother-in-law must go to the store for the refund. I explained that even if she wasn't nearly 70 in the middle of a pandemic, she should not be inconvenienced any more than she already has been. Lowe's was willing to take the money on-line it should be able to refund us in the same manner. She spoke with her manager and acquiesced. BUT was unable to do it herself. Apparently we have to wait for the store to call us within 24 hours to give us the refund and schedule a pick up time. We'll see what happens (still waiting for that call back 4 days later). FYI we had purchased lots of food to grill for a party and were unable to do so. When we realized the Store's mistake, we had hoped for a quick exchange the next day (day of the party) but that didn't happen. Because of the store's incompetence, we were forced to spend hundreds of dollar on catering and freeze the food we purchased. Now we just want the refund.... read more

Hey listen I love shopping at Lowe's as much as I love shopping a target or Walmart out of state to just waste time! But the only issue I have is that when it comes to lighting they have nothing in stock or their isn't anyone to help you with the item your looking for! Yes everyone is nice but to find someone to hell you isn't as easy as you may think! I just they should have more in stock items. If I wanted to shop online I wouldn't come into the store! read more

Poor management and rude, unprofessional employees. It seems like more of a hangout than an actual store.

I know this Lowe's has 2 stars but I've had nothing but positive friendly service here. We recently purchased a washer and dryer, and this was one of the first times ever in a giant box store an associate was helpful (actually 2 associates). They were honest, helpful and friendly the entire time. They even told us when we move to come back and use the 10% coupon they send in the mail, which we did, saved me $135 bucks! We came back and bought a lawnmower, coming from the city I know squat about lawnmowers, the associate in this department was also very helpful and didn't try to sell me a $1000 lawnmower for a quarter acre lot. He got me what I needed and we joked about how I was clueless to this kinda stuff, he didn't take advantage of that. The paint department was great too, he told us about the paint without chemicals as we were picking out paint for our baby's room. Maybe it's because the Lowes and HD in Jersey City/North Bergen are hell on earth and the service is non existent but this one was top notch! read more

Worst experience and worst customer service I've experienced. Placed an order online ahead of time for store pickup the next day for an item that showed 12 in stock. I already overpaid for this item by $150 compared to amazon but I needed it next day and amazon couldn't do it. The morning im supposed to pick up my order I call ahead of time to find out they do not have the item and can't find it. Nobody bothered to call me to tell me this I had to call them and find out after being on hold for 30 minutes. I lost a ton of time and money because of this and it was a huge inconvenience because this was for a specific job that needed to be done today. read more

My go to store for tools and stuff that I need. Staff are friendly and knowledgeable. Always have what I need and there's no headaches.

We bought a new refrigerator, wall oven, cook top, washer & dryer and dishwasher from this store. The store is understaffed in appliances and can never get anyone on the phone for help. When I do stop by the store to speak to someone about damage to a delivered item. The sales associate says they will look into it but, I never hear back from them. I would recommend a smaller store or even Best Buy before i'd recommend Lowes. Don't try to call, endless loop of menus and redirects. If you do get someone to answer 75% chance they are rude. read more

Kinda hard to leave a review , no one picks up a phone!. ive called 8 times in the past hour, get put on hold for 10 minutes and then I get disconnected. Im trying to order a commercial refrigerator. read more

Need a propane tank? Don't go here - they don't have any! If you need an empty propane tank they do have plenty however. Salesperson didn't seem too bothered by this either. read more

I purchased a large order on-line. First off the web site default to what it wants. It doubled my order on the most expensive item. it was delivered early. When I finally had a chance to break down the pallet, I found that on the item they claimed the doubled, they actually shorted me 7 sheets of T1-11 plywood at $36.58 per sheet this is costly. When I trued to call the store I was given the old run-around. I was told I had to speak to the delivery guy Rich. he has not returned my calls, was told there was not manager on site. I was told I could not file a complaint to challenge the credit card etc... My big bit of advice to not buy on line do not use there charge card the alleged 5% savings is not worth the prices. Always use chase or mastercard a credit line that will help you resolve issue. They are masters at ripping people off. Avoid this store at all costs. read more

Disgusting customer service. We came in to buy washer and dryer, the guy "Helping" Marvin or Martin in appliances was sooo rude and disgusting. He was laughing in our face when we tried to explain something to him. He spoke to us in such a demeaning attitude it was nauseating. read more

I know most customers will post a review after a bad experience, but I would like to thank Lowe's of Eatontown for helping me repair my home. From the can of paint, new tile floor and the Windows and Doors I thank you for standing by me and making this endeavor easier than expected. read more

The worst customer service of anywhere. I drove over 20 miles to have purchase a lock that could be keyed to my key (after being informed this service could be done). Had to wait on the person to get off break - then to be informed that he was not able to do the door knob - only the dead bolt. Then was informed by a couple of very rude employees that I should have called to make sure they could do it (which I did). I escalated via Lowes customer service website and was told I would hear from managment - well guess what - not a word. Will take my trade to HomeDepot. read more

Great service from the paint department at this location. Knowledgeable employees, who helped me correct two consecutive errors on my part. They have won my loyalty for the foreseeable future! read more

It took forever for us to get a person to help us. I liked going to Lowes over home depot but no more. I think the selection is better at home depot. They tell me they have something in stock at another store. I drove all the way there and they couldn't find it. I just think they should make sure the product is there before they make you drive all the way there.. Futhermore the pricing is better at home depot. I just didn't have a good over all experience. read more

We needed a dryer asap since ours crapped out. Went to our local Lowes and there was none in stock. We asked if they could find one at another store and we were referred to Eatontown. We went in paid for the washer an dryer the salesperson helped my husband load in the truck. We get home to find out now we have 2 washers and still no dryer. Called the manager and 2 days later they came an picked up the washer an delivered a dryer. We unpacked it and it was so damaged the drum wouldn't turn. Called again and finally received another dryer. Hot mess! read more

I've had several bad experiences with Lowes in Eatontown, NJ. First, my bathroom remodel was poorly executed. They did not even ask me for a final review which I believe is store policy. The plumber stole several items from my house. Just today, I went to the store to buy a new toilet (along with installation). The person in the plumbing department was completely unhelpful. First, he just stared at me when I explained what I need. With great effort, he said "toilets are in Aisle 30." Then he went back to typing on the computer. So, I left and went to another store (about $450 loss for Lowes, if you include the installation cost), plus this will be my last visit to the store. read more