I ordered four curtains to see which would match the room decor. I now have to pay $20 to return…read moreeach curtain that I do not want, which amounts to almost as much as the curtains cost. Customer Service said this is because they came from different warehouse locations and could not be returned together. I will not order from them again and recommend that no one else do so unless they are certain they will keep the item.

Bed Bath & Bemused. It's hard to know what to make of the current iteration of BB & B. The…read morebriefcase sized 20% off coupons have largely been retired in favor of a store membership arrangement that I refuse to join as convenient store locations are evaporating almost as methodically as the musical chairs in their executive suite. Small appliances and bedding remain their backbone but their uncompetitive comedy club pricing almost begs you to run towards Amazon or Target. I just don't get it but fortunately I don't have to as sourcing options are many and varied. A two star head fake.

Not very good. Set up and delivery was incompetent and rude. They put my bed together wrong,…read moresupplied the wrong parts, and tried to get my 25 year old son to sign off on a couch THEIR delivery people cut with a box cutter. They tried to rush him in checking over three rooms of furniture. I told them that WASN'T happening! Their furniture off gas is toxic. I just bought $15k of furniture for my new home. Their repair man did nothing about it and lied to me about replacement. My bedroom set has drawers that won't close properly and sit flush. Only ONE item is being replaced today when it should be three! Also, the headboard is wobbly and I'm being told it's because I have an adjustable bed. Of course the salesmen told me nothing about that. Next time, I'm going back to Ashley, and I will get this rectified even if legally. I bought a service plan only to be denied replacement for something that's their fault as well as the manufacture's. This was bought online and at their Freehold, NJ store. I'm still waiting on a refund I was promised for one table.

Purchased platinum protection plan. They refused to honor the plan. Asked for manger to cal me 2…read moretimes and didn't reply. After manger review they replaced my couch

I was in at the Eatontown store inquiring about washers and dryers. Matt P. was helping me and he…read morewas very knowledgeable. I told him what my needs were and he showed me a few different washers and dryers. He then explained the differences to me and told me which he felt would be the best for me. There prices were great. I'm definitely going back with my husband and purchasing the appliances from him. He also explained the warranties to me which I think would be a safe bet for my purchase and keep them in excellent condition for many years to come.

shopped around for a 50" TV and PC Richard beat all competitors prices. Straight forward and…read moreprofessional salesmen, John and his boss Wayne, were easy to deal with and the sale was quick, I continue to have a positive experience at this store.

UPDATE 11/22 STILL NO RESPONSE .....We went to look at furniture a TV stand in particular. . The…read moreSalesmen asked us if we needed help. We politely said we would ask when we need it. Then one after one each salesmen came up to us. Then-they were stalking and staring. I walked out I wouldn't buy anything from high pressure salesmen. My Fiance stayed liked something but it was overpriced. She looked on THEIR website everything was cheaper , MUCH cheaper why? 100 to deliver it 3 miles away , and they use an outside delivery company. RIP OFF. A furniture store with no delivery truck? The delivery however went very well, except they came an hour early. Another red flag. ok we handled that, 40 dollars to put together and its a piece of crap. Its put together badly, legs wobbly, one of the doors door does not close all the way ,the drawers are loose , and the legs are uneven .i have videos and pictures to show everything. Now were stuck with it because we need it now . This furniture will not last even a year or 2. I will make sure this review is on every social media site . I had a bad feeling about this place the second I walked in. My fiance wanted to give them a chance... being nice doesnt pay. I SENT PICTURES BUT I HAVE VIDEOS.

STAY AWAY! I called this morning looking for a twin over…read morefull bunk bed in stock because my order with another company fell through and I needed the bed for the weekend because I had renters coming into my house. Beverley was so sweet! She told me they had a bed in, floor model, twin over full bunk bed with the ladder in the front. She said they'd take it apart for me and even work with me on the price. I drove 2 HOURS in Memorial Day weekend traffic to pick this bed up, only to be told by the manager that he would NOT sell me the bed because he wouldn't have another one to replace it with on the floor until Wednesday. Now I'm out 2 hours of my time and I still have no bed. WORST customer service ever! And he had the NERVE to try to sell me more after that!!!

Large flooring and tile store Solid selection…read moreReasonable prices Good option if they have what you want Service was non existent Walked around the store 3 times and not one person asked if they could help me

When it comes to renovating bathrooms and kitchens, the process can be overwhelming. We visited…read morethis place twice, already walking around still not able to decide as they offer such an array of floor and wall tiles, along with bathroom mirrors and practical sinks. If you require a countertop, that is also available. It was too much for us. Recognizing our need for assistance, we opted to utilize the services of their decor specialist, at no additional cost. The specialist's expertise proved invaluable in translating our envisioned bathrooms and kitchen renovations into a tangible reality. We have gone to the surrounding tile stores and concluded that their prices are quite reasonable.

I bought a basset sofa and the cushions were horrible. Not at all like the cushions in the…read moreshowroom. I complained and the cushions were replaced. The replacement cushions were worse. Replaced again and the cushions were good for 3 days and now they are all sunken in and rippled again. Now I am being cast aside and told it is what it is and i need to fluff and flip the cushions which does nothing. Stay away from this store and Bassett furniture, its junk. I am reaching out to my credit card company for help now. Btw I kept trying to return the sofa and they wouldn't let me they kept telling me they would take care of the problem. Disgusting.

I purchased 2 custom sofas and it was a nightmare. We have had them for 3 months. We were away…read morefor 2 of the months so the sofa was used for a month and it lost its shape and also started piling. Imagine??? It's only my husband and myself. So not many people say on it. I called to tell them and they said it's normal ! Seriously ??? They also messed up my sectional. Missing pieces etc. they claim their sofas are custom but I just went to a party and my same exact sofa was in my friends basement. I told them I had the same one and they said they put it in the basement because it did not wear well and they took it out of their living room and replaced it with a better quality sofa. They said the customer service was horrible and a big waste of time. I agree just save your money for a better quality sofa. I'm heading to pottery barn to replace this one. Shame on you Bassett!

Rich Top Line Tech - Westfield…read more Rich was a pleasure to work with on a time sensitive project in Bay Head at the Hesse residence this past weekend. We needed to repair an ice machine before Super Bowl Sunday, as the residents had a large party planned. The part required to complete the fix was a unique piece to the equipment that was not normally stocked & he ensured it would be expedited for delivery & he would come in on Saturday if need be to make the repair. Rich did just that. He came through big time when we needed him. Thank you Rich!

Great experience at Top Line Appliance this afternoon. Peggy and Colin were great!!! We enjoyed…read moremeeting their friendly and knowledgeable staff as we learned about their high quality appliances.

I bought the Platinum 4" and I love it!!! I was in serious…read moreneed of a new mattress for my couch. I googled all I was able to find about a replacement sofa bed sleeper mattress and then "Replacement Mattress" caught my eye. Btw - very valuable information. After I took the time to read all the information about different types, and what was good and what was not, suddenly all the questions I had were answered. Then when I read the "reviews and testimonials" I knew I was prepared to spend the money. My advice is spend the money it's worth every penny. Thank you!!

Had the best sales experience of my life buying a mattress from Hany at the Mattress Firm store in…read moreMiddletown, NJ. We were extremely hesitant and concerned when it came to buying a mattress until we met Hany. He answered all of our questions honestly and educated us on the different types of mattresses and frames. He gave us time to consider different options and encouraged us to shop around, noting that we would not find better prices anywhere else. We visited Value City Furniture and Ashley Furniture. We also visited another Mattress Firm Store. None of the prices or customer service came close to that of Hany at Middletown. Hany ultimately gave us the best price, and trust me, we did a lot of comparison shopping. Hany is a true professional who loves what he does. He is polite, caring and not pushy when it comes to making a sale. There was a slight issue with the delivery of our frame (the problem was because of the delivery company not Mattress Firm) and Hany took full control and made it right without any added stress for us. If you are in the market for a mattress, go to Mattress Firm in Middletown and ask for Hany. You won't be disappointed.