the lady worked hard to help up, despite being busy! Was able to purchase the spa frog system here. Thank you!!!!! read more

Whenever I go in, no matter how stupid my question is, I get respectful treatment. Learning how to manage the chemicals in swimming pool is it necessarily hard, until you have a green cesspool in your backyard. These guys are always helpful, informative, and kind. Thank you so much Leslie's for always being there! read more

Shopping for pool treatment supplies can be confusing if you aren't experienced. I had an opportunity to learn and understand water test results thanks to an employee named Robyn. She's very kind and attentive. This store location is fully stocked very clean and has ample parking. If you need help or have questions ask for Robyn. read more

Leslie's Pool Supplies - Puppy can't wait to get the water test results - Hot Tub & Pool Near Me - Long Beach, California

The team here is always warm and welcoming, which makes every visit a pleasure. I bring my pool water in for regular testing, and they not only provide accurate results but also ensure I have exactly what I need to keep my pool in great condition. Their selection is reliable, and the prices are reasonable, which is an added bonus. It's the kind of place where good service feels effortless--helpful, knowledgeable, and never rushed. read more

Terrible service, couldn't figure out my pool equipment, never called back. I found another company.

They really want the extra mile to help us. I am a new pool owner and I didn't really understand all the equipment I would need. They saved us a ton of time to help me and my family maximize our enjoyment of our pool system. In addition to providing some great deals on boogie boards and pool noodles, highly recommended go see Andi for smiles easy parking. read more

Very well informed staff, they answer all your pool questions. Great customer service

this toxic dump is not only unhealthy to step into the staff woman working had no compassion or consideration for a medical ibs event. she was extremely rude read more

Leslie's have always had what I wanted and needed to keep my swimming pool operating perfectly.

As a first time pool owner, I chose to go to Leslie's for advice and to buy a pool floaty! The gentleman behind the counter was very accommodating and provided me lots of information and the best products to use for an above ground pool. He offered to test my water for free to ensure the pH balance was correct and signed me up for the rewards program. read more

if there is only one person working in the store, go somewhere else. the elderly lady clearly can not cope with more than 1/2 thing at a time. if you are patiently waiting you will be passed over by other customers that aren't patient. She has low customer service skills. They do seem to have everything though. . read more

Horrible experience with Andi, came in to get my water tested and she was extremely rude and unpleasant. I asked her why she was being so rude and she said people with pool guys just take the paper and leave. After seeing the amount of bad reviews from this one person I hope the owners put a stop to this. No customer deserves to be treated this way for no reason. Wont be returning to this location. read more

I brought in my pool pump for repair. The store manager is very helpful & cleared out debris that was jammed in the pump. There was no fee as the pump is still under warranty. The pump is back in my pool & working fine--doing its thing. read more

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I stopped coming to this location because the manager is ridiculously rude and unfriendly. If you're not already an absolute pro in pool service and maintenance, prepare to be condescended and treated like an annoyance. They are as pleasant as a whiff of muriatic acid. I started going to the Torrance location instead, where they treat you like a fellow human. read more

I went in to find an inflatable pool. They have some but are charging $65.95 for the same exact pool at Walmart for $29.99. But of course Walmart is all out. I asked the clerk is this a mistake? Because the same pool is at Walmart for $29.99 and he said well go to Walmart then. Wow what a nice person I'll never go back there. that's why they've jacked the price up in my opinion they're taking advantage of people. And I guess it's just the stupidity of other people that will pay the price for that pool. read more

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Andi the older woman I've seen poor reviews of on here was working and I had the most unpleasant encounter ever with her at this location. When I asked about grid filters, she showed me where they were and I asked her to confirm the ones I needed she proceeded to hold onto the filters while I asked her several times if I could take a picture of them and she kept putting them on the shelf and kept pulling the wrong ones because they weren't sorted correctly. I took my photos and said thank you and she said MMHMM (SO RUDE) IT IS HER JOB TO MAKE PEOPLE WANT TO RETURN...AND I WONT. FIRE THIS WOMAN IMMEDIATELY. read more

Frequently visit this place and hands down best customer service! Shout out to Andy, Fernando and Connor! This team is always going above and beyond for my pool needs and concerns. I get consistent service and have been coming here for about 2 years now. They are always willing to help, are patient with my questions and love what they do! Thank you! read more

Older lady at the counter has a very short patience and easily irritated. Not a place to get assistance for your pool care needs.

Andi, the older women who works here, has an attitude problem. Her demeanor is not suited for retail/service. It was my first time to this Leslie's, as I just got a pool built. Her short, abrupt, rough manner is off putting, and it made me not want to buy anything, even though I would have bought a lot of things for my new pool. After getting my water tested, Andi didn't even offer to show me or point me to where the chemicals I needed were. She seemed annoyed to be doing her job. Won't go back. Too bad, because I grew up with a pool and using Leslies at a different location. read more

I started coming to this location in May of this year. Each time I was greeted and taken care of professionally by all the staff. I am a beginner with our above ground pool. And all the staff have been extremely helpful, in my new experience. I will continue to shop at this location because of their friendly service and professionalism. Thank you to Andi, Fernando, Connor and Decency. For always providing my family and I with great service. read more

I have shopped at this location on a regular basis since it first opened. The service and products have been good, with the exception of any interaction with Andi. There are many, many reviews posted below on the way she interacts and treats customers. Gio's review below hits it square on the head! I was in the store recently, and was waiting for a water test. Andi was interacting with another customer. The way she was treating and speaking to a gentlemen (who appeared to have just some basic knowledge, but needed help with his pool situation) was unprofessional, rude and condescending. All the interactions I have had with her have been the same, or worse. Enough. I am done with Leslie's on Spring Street. read more

The customer service here is horrible. I am new to pools. I made that very clear on each visit here. Was hoping to get answers, get a bit of quick education, and buy whatever I needed on each visit, and on several occasions was treated like I should already know the info and was given the bare minimum answer. Always leaving still lacking info. Super frustrating! Who is the owner of this place? What a waste. Could be a thriving business I'm sure. The woman mentioned several times in bad reviews here is who I also interacted with. read more

Update : After speaking with the district manager , I relayed to him the exceptionally aggressively rude behavior, i.e. , asking for this Andi's business card and her intentionally throwing it down on the ground in front of me , i was certain he would take the appropriate action , i.e., termination , but I drove by and saw she is still working there. To me this means they can't find anyone else to do this menial job . read more

I've always had excellent customer service from the staff at this location. They'll help you solve your pool or spa problems without you feeling rushed or stupid. I'm mainly writing about the business hours posted on Yelp are incorrect. Closed Sundays at 5:00, not 6:00. read more

Informative! I just bought a house with a pool and I have NO idea wtf I'm doing! I gave them a sample of my water, they ran reports and they told me what I needed to do! Love it! Great service. Can't wait to go back. read more

*** UPDATE 9/21/20 District manager called me the next day with apologies after discussion. I was assured the problem would be corrected as it violated policy and is not representative of the company's expectations. I appreciate the follow up. *** Updated from 1 to 3 stars. *** Frustrating -- Arrived on hot Saturday afternoon to find the store closed during operating hours. A sign was in the door, "back in 10 minutes" I waited 15 minutes then another customer arrived. We chatted and I said they have been closed for the 15 that I've been waiting. Plus however long before my arrival. I phoned the shop and a woman picked up after many rings. I asked if they were open she said, " yes.. they were on a break and had 5 more minutes to go " I replied that I had been outside waiting for 15 and she said, " no I wasn't. " she had an unpleasant tone with me and wanted to debate the issue. From a customer service standpoint, if there are two people employees inside. (She did say We) they should have apologized for the wait and opened the shop. If that woman was the owner, she deserves to lose her customers to online shopping, 'what's the point of a brick and mortar store if not friendly convenience??' If in doubt of my time wasted; Mr Owner please check your security camera that pointed my direction the duration of my wait! I expect reasonable customer service or i will use Amazon. If that woman was an employee,, the owner better figure his shit out! There were two of us waiting by the time I left. I have always thought Leslie's overpriced... Now I have one more reason to go elsewhere. read more

I entered the empty LB store around 10:30 am. on a Monday morning. I believe customer service is important, but the employee behind the register had none. There was no "welcome, good morning, nor can I help you?". I asked a question regarding a product, and he never turned his back to look at me. This employee is clearly disgruntled. What appeared to be a regular customer arrived. The store attendant started mouthing the manager at the Cerritos store and also another store manager of a store that was near the beach. He said that store never makes any money and is a waste of time. All of this may be true, but it should not be discussed in front of customers. I waited at the register to pay, and he said I was at the wrong register. I walked around to the other register and then he walked away. I waited for a little bit but then walked out because he did not acknowledge me trying to pay. read more

Andi the store manager was very rude and not helpful at all ! I left very disappointed, I just bought a pool and had a few questions on what I needed and andi the manger spoke to me like if I was stupid. If she would've been nicer I would've bought a lot of things. I do not recommend this place, take your business elsewhere. read more

My rating is for the District Manager, Kyle. I reached out to Kyle because I had a less than favorable experience in store...but it was in the midst of the Covid-19 pandemic and most people had troubles adjusting. Kyle's knowledge or his store, his employees, the product, and access to the manufacturer made for a smooth experience. He guided me through the warranty repair, he checked in, and continued to hold himself accountable for customer satisfaction, all the way until the end. He was extremely professional. He let the Store Manager know when I was coming in to expedite handling of the repair and to fill her in. His level of service and willingness to help led me to rate Leslie's at 5-Stars; in Yelp's words, "Woohoo! As good as it gets!" read more

They are amazing!! The staff is friendly and helpful. I highly recommend this Leslie's Pool Supply. We have been using them with our saltwater pool for three years. read more

Terrible service for my Polaris Pool cleaner which is under factory warranty. I left it the store in Long beach and 1 month later I called and they said they couldn't test it because there diagnostic equipment was bad, my sense is it would of sat forever like a black hole. Then I take it to Cerritos, and it sits again with no service or call back. Very poor customer service, its apparent they have no internal procedures for the service and repair of pool cleaners, its basically ad hoc and fix the unit when they have time. I have to pull my cleaner from the store and find an independent, super disappointed and a waist of time on my part, on top of not have a pool cleaner for 1-1/2 months. read more

A woman with long gray hair claiming to be the store manager THREW a water test bottle at me as I exited their store after trying unsuccessfully to get them to fix a mistake they made. Read ahead for the details of what happened. I am new to owning a spa and decided to use Leslie's since it's very close to my home. TERRIBLE MISTAKE. I went in on 7/23/22 to have my spa water tested. They set up a profile with information about my spa by asking me questions including whether I use Chlorine or Bromine. I use bromine. Bromine is printed on the weekly maintenance program printout and the printout shows the bromine level was one of the results. The printout reports what chemicals are recommended based on the water test. I asked the store employee to help me pick up the chemicals the report said I needed. He went and took two products off the shelf and said this is what you need and he explained how to use them. So far so good. I went back in yesterday, 7/31/22 at 11 am, to have my water tested again. This weeks printout showed I needed to add more chemicals. I took a photo of the chemicals he sold me the week before and showed him the photos to see if this is what I needed again. He pointed to one of the bottles on the photo and told me I couldn't use that product in my spa because it was chlorine and I use bromine in the water. I was surprised and explained it's the product he handed me last week and told me to use. Then he said he must have made a mistake. Still so far so good. I said that's cool everyone makes mistakes. Let me go home and bring the chlorine product back to exchange for what he should have had me buy. This is where things went south. He said they can't take back opened chemicals. He refused and then started trying to blame me for not telling him I used bromine. He started raising his voice and so did I. I asked him to printout my last weeks log and pointed out it clearly has the word bromine printed on it. I asked who the store manager was and the woman with long gray hair said she was. She started arguing too and trying to blame me and they started saying things like "we don't force you to buy and thing" and "prove it!" I was sure I was being punked. I took the printouts for evidence and said I would call the corporate office and file a complaint. I started walking toward the door and the manager woman said in a snarky voice "don't forget your water bottle" and I said I wouldn't ever come in the store again so I wouldn't need it. She replied in a very sarcastic voice "have a nice day." I walked out the door and heard something bang against the glass window. I turned around and saw the water bottle fall to the ground. She THREW the bottle at me! I went back in and said "did you really just throw the water bottle at me?" She replied "Prove it!" And she kept repeating snarky "have a nice day." Sorry for the long review but I just wanted them to own up to the error and let me exchange the product. read more

This place is not good. Andrea, an older lady, is the manager here, and she is so rude. I visited this location on 07/03/2022, and the staff ignored me for about 15 minutes after I walked in. The store was slightly busy, so I didn't mind waiting around. But after the store became less crowded, I continued to be ignored. I was not offered assistance or greeted, yet I was standing by the counter. I then approached the counter and asked for help, but I was treated with disdain by Andrea, who strongly conveyed annoyance and was extremely short and abrupt in her demeanor. I recommend shopping elsewhere if you expect friendly or helpful service. Although if you're a regular customer here, you may get better treatment because she was not being rude to everyone there. However, simply glancing at many other reviews here will give you a good idea of Andrea (Andi) and how horrible and rude this older woman is to potential customers. read more

We recently moved and inherited a small salt water pool. We walked into Leslie's in Torrance yesterday and received wonderful service from the woman in the store (I wish I remembered her name!). She took her time explaining how Leslie's products could work for our salt water pool and recommended we bring water in for a test - she emphasized the water needed to be less than an hour old for the test to be effective. Since we both live in Long Beach and work in Hawthorne, it's hard for us to get home, collect our water sample and walk into the store. We left work early and hustled home to arrive at the Long Beach store at 6:47 PM (i.e. Sat in traffic for over an hour). We waited in line behind a woman checking out until approximately 6:51 PM. As we get to the counter the man working (Richard) sighs heavily and proceeds to chew us out for walking in before close for a water test. He tells us it will take more than 20 minutes and he does not have time. I used to work at a pool and know that testing chemicals takes no more than 5 minutes tops. Big surprise, Richard had created a Leslie's account for us and finished our water test by 6:57. He slaps the print out down without a word and turns his back to us to signal our interaction is over. Thanks to the wonderful woman in the Torrance store, we knew the three supplies we needed to get onto the Leslie pool care system. We are at the back of the store looking at one of the products and then trying to interpret our test results to confirm that is what we needed when Richard yells across the store at 6:59: YOU NEED TO LEAVE IM CLOSING. TLDR: Leslie's should evaluate their hours since it is impossible for most working people to get to a store between 9 - 7. I apologized to Richard for walking in so late (15 min to close), but also fail to understand why the 5 minute water test was such an inconvenience to him. He didn't have an extra 2 min to point us to the Leslie's algae free program products (which I already knew about - shout out again to Torrance store!) and make a quick and easy $150 sale. I also could have done without the cursing (aimed toward other customers who also walked in before 7), mumbling about what awful people we are and general slamming of items on the counter to express his frustration. I will be going to the Torrance Leslie's (or another pool store) in the future. It is now 25 minutes after Leslie's closing and I have already driven to Home Depot, picked up the items I needed and checked out. Thanks for the free water test! read more

I moved into a house with a pool two seasons ago. The first place I went completely clueless was here. Since day 1 they have been beyond helpful, and take the time to explain things in terms I can understand. The store manager Andi has bailed me out of broken equipment (both times MY fault) twice now with no charge. You can buy stuff online, but you don't get the knowledge and expertise of the staff that actually know what they are talking about! Because of their knowledge, I was able to cancel my pool guy and do all the maintenance myself with their help. Don't hesitate to go this store if you need help. read more

The customer service from Carly and her staff including Richard is absolutely great. They are knowledgeable and even when customers are coming in, they pay attention to you personally and give you a great feeling that whatever you came in for will be fixed with their help. Drive out of your way just to go to this location and it will be worth it. read more

Pro: They have a lot of the supplies that are required to maintain your pool - but they do lack a few things you can find online. Cons: They are constantly trying to upsell you. "Did you know that our inflatables are 25% off?" "This Poolblaster vacuum will do the trick. We just got these in" "What you need is to purchase acid, pool first aid, this phosphate plus and x, y, z as well." You can almost see the disappointment in their eyes when you don't bite. Then they talk about how they aren't selling enough merchandise with one another and how yesterday was slow and no customers came in until 11:30am all in front of customers. These guys have too much pressure from management to sell, or maybe their paychecks are commission-based. Either way, the experience is typically unsavory. read more

My usual pool store was closed so i want here to pick up some shock and tester drops. They tried to sell me everything in the store. I had to tell them 4 times "No that's all I need". When they finally wrang me up i heard as I was leaving "Well that's going to kill my average." Never again Leslies. Even if East long beach is closed I will wait. read more

So people have the ability to make magic happen. Although my initial experience here was not the best I can conclude that Leslie's pools looks out for its customers and wants to ensure a positive experience. read more

Above and beyond customer service! I dealt with Carly who took the time to answer ALL of my questions. She was extremely knowledgeable and courteous. Also, when they take your pool sample it is the most thorough sample I've experienced. I use to go to Cerritos pool supply but they are terrible. Over priced and terrible customer service. read more