Breathe of fresh air coming here, haven't had best experiences with pool service people in the past, up until now! Visited here for the first time, we brought in a sample of our pool water and the test results. Customer service was thorough explaining the ph levels and knowledgeable how much acid to add . Gave honest feedback and recommendations for our scrub brush questions. These guys know their stuff! Also appreciate the friendly vibe of the store, it's bright and welcoming . This is our new go to spot for pool supplies and advice . They also offer services for pool renovations. I hope we can do this one of these days. I asked for pool service quotes , the prices they offer match the value they give . read more

Today I had 2 attractive rails installed in my older inground pool. Mario had come out and done an asssessment and written a thorough estimate which I thought was very reasonably priced. He came back today and did the installation. He worked alone, and spent 6+ hours. He was meticulous. He consulted me before he did anything permanent. He made it work with the motorized pool cover that I have on my pool deck. Now I can get safely in and out of my pool and spa. I can't say enough about what a good job Mario did, and how much I appreciate East Long Beach Pool and Spa. Steve Schiff read more

Rip off. They wanted to drain my pool. When I declined they pretended to service it and change the salt cell. They did no such thing. It was becoming increasingly worse. They couldn't be bothered to clean the pool nor check the vacuum. I called a different pool service and within a week everything, vacuum, salt cell, water quality and actual service was perfection. My recommendation is to skip these people. read more

Congratulations, you have found the best pool store for miles around. I have a pool and had to let go of my pool guy. I have entered a whole new world of pain and East Long Beach pool supply helped me get through it. The answer all my dumb questions, test my water for free and have great advise as to what products to use, which one is most affordable, and how to get the best results. I had a few issues in the beginning but with their help, I was able to get my pool under control and looking better than the pool guy. Best of all, if you like to compare prices on a spread sheet taking in factors like % of clorine and price per oz., like me. You will find buying good quality liquid clorine directly from them is cheaper than any store or online. I recommend my friends, family, neighbors, and clients to this store. read more

East Long Beach Pool And Spa - A clean pool - Pool Cleaners Near Me - Long Beach, California

The staff is still friendly. They noticed I had a bad back and lifted the heavy case of bleach to my truck for me. The price is a great, but my favorite thing is the crew. I'll never go anywhere else. read more

They referred me to a person who help led install my pool pump. The person seemed competent and pool pump works well. Appreciate the recommendation. They are a little bit more affordable than Leslie's but not by much. read more

Do people are amazing. They always were so friendly and always assist me in any way possible. I go there all the time to get my pool supplies and I am grateful for the pricing and also how willing they are to help in anyway. I will never go anywhere else. Thank you you guys. read more

Gwen and Zan/the team at East LB Pool and Spa are always so kind and courteous; we went in with a handful of questions about how to maintain our inflatable spa and manage our first drain/clean/refill and they answered them all, sent us out with everything we need. Thanks, Gwen! read more

East Long Beach Pool and Spa was dispatched to our home by Pentair to make a warranty repair, and my review is solely about their service in regard to repair as a Pentair-assigned service company. I cannot speak to their pool service/cleaning, equipment design, or equipment installation which appear to be the majority of the positive reviews here. In respect to our Pentair warranty claim for repairs to our pumps and controller, we found East Long Beach Pool to be unprofessional with inadequate knowledge to identify or fix the problem, missed appointment, poor communication, delays responding, and overall bad customer service. We wonder if the bad service and low priority we experienced with them were because it was warranty work, which is frequently at discounted labor rates? Moreover, one of the service reps we spoke to made disparaging remarks about Pentair, which is the company for which they provide service. We found that unprofessional and off-putting. We finally asked Pentair to reassign the warranty claim to another company. With warranties, remember that customers do have choices about which company services the claim. We would not use East Long Beach Pool and Spa for Pentair product service because they were not able to either understand or fix the problem, and to us it appeared they make warranty service a low priority. Or is it possible that all customers get poor repair service from this company, warranty or not? We don't know, but when we spoke directly to Pentair to have the claim finally reassigned, we did learn directly from Pentair that part(s) were in stock (not backordered) and had been shipped quickly and more importantly received by East Long Beach Pool, so we know that parts availability or shipping were not part of their problem. I don't know if, given enough time, they would have finally been able to figure out the problem and fix it, but after many weeks of disappointing service we are glad that we made the decision to have our claim reassigned to another company. Perhaps warranty technical expertise and service is not East Long Beach Pool's niche? I prefer to leave positive Yelp reviews, but pools and equipment are expensive, and homeowners deserve expert repair under warranty. UPDATE: The actual problem was promptly and correctly identified by another company to which Pentair reassigned the claim, and fixed within 10 minutes of arriving! It was just a corroded wire to the little wireless receiver - simple fast fix, no parts were ever even needed. read more

These guys did an excellent job installing a brand new pool and spa as well as pavers in our backyard. From design to finish they were very communicative and responsive throughout the process For never having a pool before, Zan breaks everything down for you so that you learn the in's and out of how all the equipment works. read more

East Long Beach Pool And Spa - Pool/spa - Pool Cleaners Near Me - Long Beach, California

Took my pool cleaner in for repairs. It was a Pentair Rebel. Got a quick quote in one day and a great price repair. I was told exactly what the problem was and was asked if I wanted my old parts. They also installed all my new pool equipment several years ago. Great price along with great service. I highly recommend them for new installs and service. read more

East Long Beach Pool did a great job with our pool and spa design / build nearly 10 years ago and have provided top notch pool service ever since. On the few occasions where there have been issues with the pool, they have provided prompt and friendly service.. I highly reccomend East Long Beach. read more

We had our pool and spa plus water fall installed by East Long Beach Pool. We couldn't be happier. We had ours put in during Covid to enjoy since we couldn't go anywhere. They also recommended Lighting Company and Landscape, both proved to be very good. They also arranged for us at have a front porch and pergola built and Iron work around our front garden. We still use the company for our weekly pool service. Highly recommend using this company read more

We have only good things to say about East Long Beach Pool and Spa. They improved our design and placement for the smallish pool they built for us last year, were clear on timing and cost, have excellent communication skills in all aspects of the project and exceeded our expectations. Great crew too who protected all areas of our property that could have been impacted by the construction. The pool services department is so popular they were not able to immediately offer their weekly pool maintenance. After trying two other far inferior and disappointing pool services, we were pleased when they notified us their pool services department had expanded and they could now service our pool. It's worth paying a little more than for inferior services to have dependable, on time, expert preventive and repair services so we have one less household system to manage. If you are thinking about building a pool consult with and then contract with them! If you need a pool service company, look no further. Hire East Long Beach pool and Spa. Like us you'll be glad you did! You may even want to thank us for the recommendation but that won't be necessary, she wrote with a smile... read more

Extremely helpful, knowledgeable and honest. We purchased an above ground 4100 gallon pool online, and we needed help to balance the pool water.They took time to test our pool water sample and go over a maintenance schedule with the products we had already purchased. Amazing customer service. We will definitely be back to their store for any future pool needs. read more

Would not take back a $300+ bucket of chlorine for store credit (I bought the wrong kind). I Will not be supporting this business any longer - that's terrible customer service...buyer beware...lots of other pool stores out there read more

Eric and the whole ELB pool company has designed and delivered on time, they are creative and professional with a great rendering tool allowing the vision of their design to be expressed. I appreciate the hard work the whole team did. read more

East Long Beach Pool And Spa - Pool Cleaners Near Me - Long Beach, California

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Great service. Zen replaced our pool heater and it work great. Great price too. I always get chlorine and other supplies there. read more

Skip this place with reluctant and poor service and go to Leslie's around the corner instead. Today I walked in and said I need more powdered chlorine, and the person behind the counter asked Dichlor or Trichlor? I said I didn't know and could you help me decide etc, but the clerk never really offered any clear advice, which struck me as odd and very unhelpful for someone in the pool business. So I drove two blocks over to Leslie's and they fixed me right up courteously and quickly. read more

East LB pool supply has the worst pool cleaning service! The first 2 years Randy was great... since then it's gone down hill so badly. Last week the guy never showed up the week before he didn't backwash the filter or clean out the filter basket... just dumped in a bottle of chlorine and left. I finally cancelled them. Find an independent contractor who takes some pride in his work! read more

A local neighborhood store competing with some of the big boys, and guess who wins? East LB Pool can sell me just about anything. My most recent purchase (4 days ago) was a Pentair pump and motor. I couldn't be happier. Clerk Jason took lots of time with us explaining features and Zan did a great job with the installation. Thank you, guys! read more

I wish I can give zero stars or -0 stars! I've never seen customer service so horrible in my life. I went once and swore I'd never go back. Why I went back.... I guess I'm a glutton for punishment. Not only did I get treated like I was an idiot, but the owner decided to follow me out to my truck and listen to my four letter expletive of how pissed off I was at him again outside, and then asked me what I wanted to do about it. All I wanted was to get a gasket for my pump. I called SCP which is wholesale only. They told me to call East Long Beach Pool Supply since they had an account with them and they could arrange for a will call if I paid for it at East Long Beach Pool. Obviously knowing they have a mark up they need to get I was referred to them by the wholesaler. He kept trying to remind me he was not SCP I guess he thought I was deaf. Thank God it was Saturday and my wife was with me. Somethings just aren't worth it. Your self a favor this place is an absolute freaking joke. Read my review read everybody else's review and trust me when I tell you this I don't go out of my way to write reviews just to write reviews. This guy is a jack wad. read more

First time and last time I will be in this store. Went in to inquire about purchasing a Dolphin Pool vacuum. Was the only person in the store. No greeting no how can I help you? Two gentlemen came in after me and they were greeted and helped ASAP. Does it matter that I'm a girl? Did he think I didn't know how to clean a pool? Maybe I have the power of invisibility? As I stood there waiting for salesman to finish help these two guys I was getting irritated. My thought was I will not give this crumby pool supply store my hard earned dollars for an expensive pool vacuum. Their loss. Amazon.com here I come! read more

I normally do not write reviews, but I have taken the time to do on this one. DO NOT USE THESE PEOPLE. We spent over $150K on our entire backyard with Eric Poling. At first they were great, very customer service oriented. Once our pool/backyard was completed we had problems with our stones falling off of our walls into the pool so many times I can't even count anymore. We had issues with our spa light and the lighting in general for all the lights in the pool. Excuses on the issues are in the panel, etc. We even hired an electrician outside of Eric just to see what the issues were. They couldn't figure it out. Come to find out the zodiac lights used in our pool are no longer around. Eric was supposed to get them replaced and it has literally been over 3 years!!! We have had issues with our pool cover because they told us they did a horrible job at putting up the stone on the walls and kept catching on the cover. We had to have them come out and fix the track so many times. I finally had to threaten Eric that I would write a horrible review on his business if he didn't get my lights replaced. He FINALLY got back to me and had Zan come out and measure for them to be replaced. Zan actually had attitude with me as if he was bothered by this whole situation. I think after 3+ years and my pool lights are still not working, I have every right to be upset and I should have the attitude, not them. I've been pretty respectful on how often I reached out to them for my lights. The last contact was when Zan came out on January 13, 2021. How long does it take to order the lights? It's now April and still nothing, and they are completely ignoring me again. Good thing I have kept a log of all of my issues along with pictures and emails/texts from them. Unfortunately I have to resort to legal action now. I have also come across many people who have had issues with them and just don't take the time to write a yelp review. If you need a pool, do NOT use them. read more

The worst customer service anyone can have. I bought a above ground pool here. Less than 45 days ago. I'm having problems with the break down of the pool. I made contact with this company and they say their return period is 15 days. There is nothing they can do for me. I became frustrated. I requested some kind of assistance. I recieved nothing. After contacting the manufacturer I realized I needed my receipt. I purchased with a credit card so I contacted the pool supply to request my receipt. The woman stated they do not have the receipt in question. This is the worst display of business ownership. What kind of policy is 15 day return. The pool is not able to be disassembled. The horizontal beams have glued themselves to the liner. But these folks dont care. I will never shop here again. Poor customer service. read more

Rude, not helpful. I have gone to two other pool supplies today that were friendly and very helpful don't waste your time here

The Michael Unit has always bought the chlorine for our pool at Lowes because, well, it's convenient. He needed some special part for the pool filter and I suggested that he try East Long Beach Pool. Now he buys all the chlorine from them. I like the fact that they're a small, local Long Beach business. Their competitor moved into the strip mall that occupies Pavilions and must be within 1,000 feet. Did I mention that I hate their competitor? No amount of seductive coupons will ever get me into their store again. Back to East LB Pool... the employees are knowledgeable about pools and the water quality in the LBC. They don't try to upsell you more expensive parts than you need. Unfortunately during our most recent trip they were out of a replacement part for our Kreepy Krawler, hence the four star rating. Unlike the arrogant pricks at the other pool supply company in Los Alamitos, these guys are friendly. Shop here. You won't regret it. read more

We have East Long Beach pool & spa building us a new pool. We have been very pleased with the communication and the scheduling. Eric and Zan have been great, finding a pool contractor has been tough but this company has been great to deal with. read more

East Long Beach pool & spa is the worst, I have seen the reviews but I knew "Al" from his other store in Lakewood called Cerritos Pool supplies. It just depends on his mood or who you are? Ever time I came in I said hi to Al and then it depended on how he was feeling. Today, I stopped by to this store and taught I would ask for some help with my pool. As I entered, I tried to say hi to Al, but he did not respond? So his associate responded for him "how can I help you"? When I described my issue, he said this looks like something Leslie pool supplies can handle. As I was living the store, I could not help and notice the person laughing as if he got rid of the issue. I will never return to this store, also if you want to be treated with respect and as a valued customer go to Leslie pool supplies across the street. read more

Long standing family tradition honesty and truth. that is what they stand for. And if there is a misunderstanding they will re-explain it to you so you'll understand as in my case. And I am apologizing for myself for being a little dense in my head for not listening. Joel was intelligent about all aspects of pool servicing and if I want it done right I will go no where else as should all of you who read this. My name is Robert Albanese and I wrote this review. read more

Zan came out and did troubleshooting on why my spa heater kept tripping out. He was able to trace it to the thermo regulator and replaced it under warranty. While waiting make sure the heater was working properly he checked my pool chemistry and gave me advice on how to ensure the regulator is maintained in the future...not only good service but personable. read more

I first heard of ELB Pools on NextDoor - they came highly recommended by several neighbors so I reached out for an estimate. After scheduling our initial appointment, Zan came out to meet with us, take measurements & photos of our yard & give us a brief explanation of what to expect. Zan asked us what we envisioned for our backyard & what type of design we liked. We wanted a geometric design with plenty of grass. A few days later, we were invited to meet with Eric (owner) & Zan in their office to see the CAD drawings they did on their big screen TV. Seeing the pool in our own back yard was a big selling point for us. We got to see exactly what it was going to look like, how the sun moved throughout the day (shading) and what the pool looked like at night with the lighting. We played around with placement of steps, location of jacuzzi (raised or not) and the size of the baja shelf until we were satisfied. Before hiring Eric & his team, we visited two neighborhood pools that had been built by them. Both raved about how wonderful Eric, Zan & the rest of the crew were. Both said budget & schedule were adhered to & how happy they were with their pools. We hired ELB Pools to build a 15x30 saltwater pool with a 7x7 jacuzzi & construction began shortly thereafter. We were given an 8-10 week timeline from start to finish. Excavation took place on 5/20. We had water on 7/24. Eric, Zan & the entire team were AMAZING!! Everyone was super personable, my backyard was kept cleaner than I expected & we couldn't be happier with the finished product. Eric was here every day, usually in the mornings just to check in with me & the crew but sometimes (on big days) he would stay for a bit or check in multiple times. If I had questions, he was super responsive. Eric always gave me a heads up when big noisy days (like excavation & shotcrete) were approaching so I could be aware and give my neighbors a heads up to expect noise & work trucks. Throughout the process I had 2 neighbors comment how quickly everything was going & how clean the workers were keeping everything. Eric & crew were on budget & on time! We're coming up to a year with our pool (this review is way overdue but hey....we've been swimming in our amazing pool ) and we couldn't be happier. Building a pool is a huge decision. It's a big investment & construction usually isn't fun. Eric & his team made the process quick & painless (& actually fun!). Eric & Zan are such nice people - which after doing a construction project or two is important to me. I want to be comfortable with the people I'm working with. I honestly can't recommend these guys enough. Schedule an estimate & see what your back yard will look like. If you want to see my pool or ask questions, Eric or Zan can put you in touch with me. read more

East Long Beach Pool And Spa - Excavation/Rebar/Plumbing - Pool Cleaners Near Me - Long Beach, California

I love this place. My mastertemp heater was acting up so i went down to set up an appointment for repair. Talked to Zan and just from talking to me for 2 minutes he knew what the problem was. He sold me a $55 dollar part and told me how to install it. Heater works great and I am NEVER going anywhere else. read more

I had an appointment with them to come to my house to fix my pool pump, they never showed up. No phone call, nothing. I went to the store and they said they had a note about it, but otherwise they were clueless. I'm new to the area and I wanted to throw my business to a "local" business rather than a major brand competitor, but......I'm done with ma and pa type stores. Steve L. read more

Asked for an estimate 2 weeks ago. Still haven't received one. They came out and said they would email the quote later that day and I never got one. I called last week. I was told he will call me back. Still nothing. I wouldn't recommend this company for pool refinishing. Maybe a good supply store I wouldn't know. Not good for getting big jobs done. read more

Everyone here at East Long Beach Pool & Spa has been very polite and helpful. They are not shoving products or brand names to your face. Came here after we bought a jacuzzi. They were cool and pointed to the products I should purchase. Also, I have come back to get water tested. Have come back to buy chlorine and shock. read more

2 years ago we signed a contract with Eric to have our pool installed. He showed a pool rail in all the photos. When the pool was installed he didn't put in the rail. When we asked him about it he said that he would install one. A year after the signing he hadn't put in the rail and he hadn't had the pool signed off by the inspector. I had to remind and remind him. It has been 2 years and we still don't have a pool rail. I found that Eric did a good job on the pool, but he isn't good with follow up. He promises and promises and doesn't follow through. Then he finds excuses for why he hasn't returned calls or back up his promises. I would have given him a good rating for what he has done, but the whole experience has left a very bad taste in my mouth. If I were to do it all over again I'd chose someone else to install my pool. read more

Reading allot of bad reviews on here but I have to say they have been extremely helpful and great service even if it was just one person behind the counter they made sure to help in the order people came in. I have an above ground pool (my first big pool) well it started out great (I followed their instructions) now I let the chlorine go low and it ended up yellow and green. It's almost fully clear now and it's been by following their instructions.... Levels have been great now and their very helpful when I have been there. Everyone so far and I've been atleast 8 times now. read more

Scheduled 4 different appointments to have our pool acid washed and tuned up... NO SHOWED 3 times!!! The 4th time they tried to reschedule 3-4 weeks later (after the party we scheduled this for) TOTALLY UNPROFESSIONAL and acted like they didn't even care. We have been purchasing all of our supplies here for over 10yrs. We have tried to support a locally owned store even when the same supplies are 50-75% cheaper on line. They have lost our business. read more

We recently bought a home that came with a spa, complete with a testing kit, but no legible instructions. Having no previous experience with owning a spa, I stopped by the nearby East Long Beach Pool & Spa with my test kit & a sample of my spa's water. The young man behind the counter seemed extremely knowledgeable, and could not have been more helpful, showing me how to use the test kit, and telling me exactly how much of which chemical I needed to put in, based on my sample. He also offered advice on cleaning, how often to empty the spa, etc. Then he gave me a larger empty bottle, and said they had other tests they could perform with a bigger sample. All for no charge. Guess where I'm going when I need to buy spa supplies? East Long Beach Pool & Spa, that's where! read more