I walked in and was greeted with a smiling friendly face. Erik Chagnon let me know he was available…read moreif I had any questions. I ended up having many. He filled me in and was very knowledgeable. He was not pushy and listed to my needs. I told him I would think it all over and come back. He supplied me with a brochure and a phone number to reach him to ask any more questions if needed. I thought it over and decided to go for it. Went back and Erik hooked me up with everything I needed. He showed me all options and never pressured for the upsell which is something I hate. He was thorough and thoughtful. The selection was great! All different types for what you are looking for. The value is great and they were offering a great financing opportunity with 0% interest for 60 months!

I have a Tropitone fire pit I've owned for about 10 years. This company makes a quality product…read more It's not cheap but it's worth the price. It gets a lot of use with all the grandkids swimming all day (almost every day) in the pool and then roasting marshmallows over the fire pit in the evening. Recently, it developed a small leak in the pilot tube. It's a 12 inch aluminum tube that connects the LP valve to the pilot assembly. It should be an off the shelf product. You can buy these for any outdoor product that runs on LPG. A 12 inch tube with the fittings sells for $10 to $20 on line or at any Home Depot. Tropitone chose to use one in there fire pit with a different size brass fitting on one end. It can't be found online so I called California Home Spas & Patio to order one. I spoke with Ana about ordering a replacement. I gave her the model number of the fire pit and e-mailed photos of the tube and the connection points on the unit. A week went by, I called again and was told she would call Tropitone and get it sorted out. I didn't get a call back from her. Called again and got the same result. After a month of waiting, I drove there and spoke to Ana. The first thing she said was that she had been thinking of me and was planning to call. Then she told me that Tropitone had changed ownership and that a lot of their staff had left the company and that the new employees were not very knowledgeable and followed with a few thinly veiled racial slurs about them. She finally called Tropitone, spoke with a parts person and got the price. I waited for a month and it took her less than 5 minutes to get all of the information. I wasn't happy that I had to drive there to actually get some help, especially when it could have been done with a phone call. She said she could order it and have it shipped directly from Tropitone. Then came the cost. $200+ dollars plus shipping. I thought she was joking...she was not. I asked if there was a mistake. It should have been no more than $20. She had no answer; she just wanted to know if I wanted her to order it. She finally offered to talk to one of the people in their parts department for me. She came back, holding the entire assembly, including the pilot tube and explained that Tropitone doesn't sell the tube, only the whole assembly. I'll never buy another Tropitone product again. They don't talk to customers and work through their dealers. There's no email of phone number on their website. Trying to sell me a lot of parts I didn't need just to get a 12 inch tube with stock brass fittings is price gouging. I'm more disappointed in the lack of any customer service from California Home Spas & Patio. I would have never got another call from Ana. They love it when you buy from them but when you walk out the door, you're on your own. I found what I needed on Amazon Prime. It's the same thing Ana tried to sell me for over $200. I bought it from Amazon for $37.98. I saved about $200 and my fire pit works fine. My recommendation is to stay clear of California Home Spas & Patio and Tropitone.

My pool lights had not been working for over a year .. finally contacted Dan. He took the time to…read moreexplain the issue professionally and offered several possible causes, but he also suggested one simple troubleshooting idea I could try over the phone. VIOLA! It worked! I really appreciated his honesty, knowledge, and willingness to help. He saved me a service call. I highly recommend Dan's Pool Service

Dan is a very honest, knowledgeable, and an awesome person. He is about fixing your pool issues…read moreand not about the money charging you an arm and a leg. He has come out to help me multiple times and has fixed my issues immediately. I highly recommend Dan as he is one of the better pool guys in the area.

Today I had 2 attractive rails installed in my older inground pool. Mario had come out and done an…read moreasssessment and written a thorough estimate which I thought was very reasonably priced. He came back today and did the installation. He worked alone, and spent 6+ hours. He was meticulous. He consulted me before he did anything permanent. He made it work with the motorized pool cover that I have on my pool deck. Now I can get safely in and out of my pool and spa. I can't say enough about what a good job Mario did, and how much I appreciate East Long Beach Pool and Spa. Steve Schiff

Rip off. They wanted to drain my pool. When I declined they pretended to service it and change the…read moresalt cell. They did no such thing. It was becoming increasingly worse. They couldn't be bothered to clean the pool nor check the vacuum. I called a different pool service and within a week everything, vacuum, salt cell, water quality and actual service was perfection. My recommendation is to skip these people.

Overall great service and easy to communicate with. Had our tub cleaned and repaired small leak…read more Workers showed up on time and did excellent work. Would highly recommend

Best experience ever l, quality of work, preformed the service as expected on time no up sell and a…read moregreat value. Adam was wonderful to work with. My hot springs spa was leaking and they knew exactly what to do at all the parts on the truck. Klearwater spas is a home run if you're looking for somebody to work on your hot spring tub don't go anywhere else.

It's in shopping center with Vons and other stores. They have new machine that needs less pool…read morewater to test it. There's short window of 2 hours to test the sample pool water longer than that. Need new sample of pool water to be accurate. They print out the results and check their Leslie app with history of your pool sample.

Robyn was very courteous, professional and she works quickly. Leslie's has everything pool related…read moreanyone could possibly need and if they don't have it they can get you to someone who can. They do free water testing and they have a neat way of giving you the information you need to keep your pool maintained and clean.

We hired Sunset Designers and Builders to construct our pool and hardscape, and it was an absolute…read morepleasure working with John and his team. During our initial meeting, John thoroughly explained his services and the equipment and materials he uses, and provided us with a detailed folder for our review, which was very informative and reassuring. Throughout the project, John sent daily video updates, including any changes to the project worksheet, which kept us in the loop every step of the way. John and his team were responsive, professional, detail-oriented, and always available to address any questions. They completed the pool and hardscape earlier than estimated timeline, something that is rare and greatly appreciated. From start to finish, they gave us complete confidence that the job would be done right. We LOVE our new backyard and can't wait to enjoy it!

We are having the best summer of our lives thanks to Sunset Designers & Builders! If you're looking…read morefor a pool and backyard contractor who truly delivers on every promise, I can't recommend them highly enough. John Zahn (JZ), the owner, and his trusted second-in-command, Nate, along with their outstanding crew, transformed our backyard into something we had been dreaming about for decades. The finished result is absolutely stunning! It is a perfect combination of beauty and functionality. From the very beginning, communication was exceptional. John has over 45 years of experience, and it shows in every aspect of the project. We received daily video updates so we always knew exactly what had been accomplished and what was coming next. The project was completed within the timeframe we requested, which coordinated with the rest of our home remodel project. One of the things we appreciated most was John's design instinct. He has an incredible eye for creating a cohesive, beautiful outdoor space, while also listening carefully to our ideas and incorporating our personal preferences. The result feels uniquely ours, only better than we ever imagined. Our project included remodeling our existing pool, adding a spa , new decking, landscaping, outdoor lighting, integrated speakers, and an incredible BBQ island. They even redesigned our patio cover so it blended seamlessly with the new backyard. Every detail was thoughtfully planned. The automation is another feature we love. The pool, lighting, and sprinklers are all controlled automatically with timers, making everything easy to enjoy without constant maintenance. One design feature we especially appreciate is the raised pool walls. Besides looking elegant, they provide an added measure of safety because it's much harder for young children or older adults to accidentally fall into the pool. The entire crew was loyal, friendly, respectful, and incredibly hardworking. It was obvious they take pride in their craftsmanship and genuinely care about doing the job right. Sunset Designers & Builders handled every facet of our backyard remodel, making what could have been a stressful experience remarkably smooth. If you want a contractor who combines decades of experience, outstanding communication, exceptional craftsmanship, and true artistic vision, Sunset Designers & Builders should be your first call. They didn't just remodel our backyard; they created an outdoor living space we'll enjoy for years to come. We couldn't be happier, and we give them our highest recommendation

We have been with ABC pools for many years, and the service has been excellent. Our current pool…read moretechnician, Miguel, is OUTSTANDING. I really appreciate his dedication and professionalism. And when we had a billing issue this year (MY FAULT - NOT THEIRS!) they were totally cool and helpful and we got it resolved. ALL POSITIVE EXPERIENCES.

Angelica welcomed me as soon as I entered the store. When she was done with the customer she was…read morehelping. She gave me her undivided attention. I will go back even though it is further than the other non friendly pool supply stores.

There's nothing more terrible than realizing your pool is losing water... like too much water. And…read moreyou don't really have a good idea as to why. Further, there's a part of you that doesn't want to know. Why is all this paint bubbling? Are we going to have to replace the whole jacuzzi? Your mind spins as the unknown grows larger and more scary with every passing minute. I'll just keep filling it every morning and won't tell anyone. Ah, then the water bill comes. That's when you contact the Leak Specialists and speak to Luis Perez. First of all, Luis is the most experienced and knowledgeable person when it comes to ANYTHING that is holding water in and around your home. And secondly, he and Jorge are two of the nicest people you'll ever meet. It's hard enough to come by upstanding business people, but especially difficult to match that honesty with positivity and kindness. Finding gems like these gents is a rare occurrence at best, so be sure to cherish their expertise! They were professional and swift to respond, able to garner all important details over a single phone call. While schedules are tight during these post-pandemic days, they were flexible and found a midday slot that worked for us. Donning wetsuits and with dye kits and listening devices, pressure hoses and cables, the Leak Specialists deftly identified our issue (which on the balance, was relatively minor!) and at the same time assuaged our worst fears. No we would not need to blow the whole pool up and start again. At the end of the process a comprehensive leak report with annotated images is sent, and you can take that to shop around with repair services. So easy! So before you pull out all your hair, and before you hemorrhage all your cash to the water utility, do yourself a favor: call Luis Perez and the Leak Specialists, and get back into the pool!

Very professional company. They found the pool leaks very efficiently. Since the job was…read morecomplicated they did make multiple visits. I paid one flat fee. The owner is very knowledgeable he explained everything in detail and patiently. Overall I was very happy with their work and would highly recommend them.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Had to find a new pool cleaning service for my MIL's house due to poor performance and high cost of…read moreprevious service provider. Came across Milan Pools (Sidar) via Yelp and had a pleasant conversation with him on the help needed and scope of work . My expectations were simple: do business with an honest, hard-working company that takes pride in their work. Sidar took the time to understand my needs and came back with a competitive quote for the services needed. I was extremely pleased with his work and the time he took to break down and provide trustworthy feedback on any additional work that should be pursued to keep the pool in good condition. Sidar exceeded my expectations in communication, reliability, honesty and value. Sidar (Milan) is a pleasure to work with and I highly recommend his/their services.

Great work. Explained everything. Did not try to cheat us. I really appreciate the quick…read moreturnaround and preparation