I walked in and was greeted with a smiling friendly face. Erik Chagnon let me know he was available…read moreif I had any questions. I ended up having many. He filled me in and was very knowledgeable. He was not pushy and listed to my needs. I told him I would think it all over and come back. He supplied me with a brochure and a phone number to reach him to ask any more questions if needed. I thought it over and decided to go for it. Went back and Erik hooked me up with everything I needed. He showed me all options and never pressured for the upsell which is something I hate. He was thorough and thoughtful. The selection was great! All different types for what you are looking for. The value is great and they were offering a great financing opportunity with 0% interest for 60 months!

I have a Tropitone fire pit I've owned for about 10 years. This company makes a quality product…read more It's not cheap but it's worth the price. It gets a lot of use with all the grandkids swimming all day (almost every day) in the pool and then roasting marshmallows over the fire pit in the evening. Recently, it developed a small leak in the pilot tube. It's a 12 inch aluminum tube that connects the LP valve to the pilot assembly. It should be an off the shelf product. You can buy these for any outdoor product that runs on LPG. A 12 inch tube with the fittings sells for $10 to $20 on line or at any Home Depot. Tropitone chose to use one in there fire pit with a different size brass fitting on one end. It can't be found online so I called California Home Spas & Patio to order one. I spoke with Ana about ordering a replacement. I gave her the model number of the fire pit and e-mailed photos of the tube and the connection points on the unit. A week went by, I called again and was told she would call Tropitone and get it sorted out. I didn't get a call back from her. Called again and got the same result. After a month of waiting, I drove there and spoke to Ana. The first thing she said was that she had been thinking of me and was planning to call. Then she told me that Tropitone had changed ownership and that a lot of their staff had left the company and that the new employees were not very knowledgeable and followed with a few thinly veiled racial slurs about them. She finally called Tropitone, spoke with a parts person and got the price. I waited for a month and it took her less than 5 minutes to get all of the information. I wasn't happy that I had to drive there to actually get some help, especially when it could have been done with a phone call. She said she could order it and have it shipped directly from Tropitone. Then came the cost. $200+ dollars plus shipping. I thought she was joking...she was not. I asked if there was a mistake. It should have been no more than $20. She had no answer; she just wanted to know if I wanted her to order it. She finally offered to talk to one of the people in their parts department for me. She came back, holding the entire assembly, including the pilot tube and explained that Tropitone doesn't sell the tube, only the whole assembly. I'll never buy another Tropitone product again. They don't talk to customers and work through their dealers. There's no email of phone number on their website. Trying to sell me a lot of parts I didn't need just to get a 12 inch tube with stock brass fittings is price gouging. I'm more disappointed in the lack of any customer service from California Home Spas & Patio. I would have never got another call from Ana. They love it when you buy from them but when you walk out the door, you're on your own. I found what I needed on Amazon Prime. It's the same thing Ana tried to sell me for over $200. I bought it from Amazon for $37.98. I saved about $200 and my fire pit works fine. My recommendation is to stay clear of California Home Spas & Patio and Tropitone.

Dan is a very honest, knowledgeable, and an awesome person. He is about fixing your pool issues…read moreand not about the money charging you an arm and a leg. He has come out to help me multiple times and has fixed my issues immediately. I highly recommend Dan as he is one of the better pool guys in the area.

Very, very knowledgeable man. Dan came out last minute and took care of a few problems going on…read morewith new pool.

The staff is still friendly. They noticed I had a bad back and lifted the heavy case of bleach to…read moremy truck for me. The price is a great, but my favorite thing is the crew. I'll never go anywhere else.

Rip off. They wanted to drain my pool. When I declined they pretended to service it and change the…read moresalt cell. They did no such thing. It was becoming increasingly worse. They couldn't be bothered to clean the pool nor check the vacuum. I called a different pool service and within a week everything, vacuum, salt cell, water quality and actual service was perfection. My recommendation is to skip these people.

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

Can't say enough good things about them. We've used them for spa cleaning and a few spa fixes over…read morethe years and they ALWAYS show up on time, are friendly, easy to communicate with and never try to upsell you. They know their stuff and are quick to do the repairs. If you need your spa cleaned or repaired, this is the place to call.

the lady worked hard to help up, despite being busy! Was…read moreable to purchase the spa frog system here. Thank you!!!!!

Robyn was very courteous, professional and she works quickly. Leslie's has everything pool related…read moreanyone could possibly need and if they don't have it they can get you to someone who can. They do free water testing and they have a neat way of giving you the information you need to keep your pool maintained and clean.

We hired Sunset Designers and Builders to construct our pool and hardscape, and it was an absolute…read morepleasure working with John and his team. During our initial meeting, John thoroughly explained his services and the equipment and materials he uses, and provided us with a detailed folder for our review, which was very informative and reassuring. Throughout the project, John sent daily video updates, including any changes to the project worksheet, which kept us in the loop every step of the way. John and his team were responsive, professional, detail-oriented, and always available to address any questions. They completed the pool and hardscape earlier than estimated timeline, something that is rare and greatly appreciated. From start to finish, they gave us complete confidence that the job would be done right. We LOVE our new backyard and can't wait to enjoy it!

Do you like being on time and on budget? Do you like not having to worry about any problems with…read moreyour project? If so, John is your guy! He has a lot of experience and can offer advice and suggestions when the choices become overwhelming. John is always looking ahead, making sure there are no roadblocks and if something comes up, he is there with a solution. He knows what the plan is every day and sends you video updates to let you know what is happening daily. His crew is professional and keeps the place tidy at the end of the day. We have been outside almost daily since this project was completed, and we are loving how everything turned out!

We have been with ABC pools for many years, and the service has been excellent. Our current pool…read moretechnician, Miguel, is OUTSTANDING. I really appreciate his dedication and professionalism. And when we had a billing issue this year (MY FAULT - NOT THEIRS!) they were totally cool and helpful and we got it resolved. ALL POSITIVE EXPERIENCES.

Angelica welcomed me as soon as I entered the store. When she was done with the customer she was…read morehelping. She gave me her undivided attention. I will go back even though it is further than the other non friendly pool supply stores.

There's nothing more terrible than realizing your pool is losing water... like too much water. And…read moreyou don't really have a good idea as to why. Further, there's a part of you that doesn't want to know. Why is all this paint bubbling? Are we going to have to replace the whole jacuzzi? Your mind spins as the unknown grows larger and more scary with every passing minute. I'll just keep filling it every morning and won't tell anyone. Ah, then the water bill comes. That's when you contact the Leak Specialists and speak to Luis Perez. First of all, Luis is the most experienced and knowledgeable person when it comes to ANYTHING that is holding water in and around your home. And secondly, he and Jorge are two of the nicest people you'll ever meet. It's hard enough to come by upstanding business people, but especially difficult to match that honesty with positivity and kindness. Finding gems like these gents is a rare occurrence at best, so be sure to cherish their expertise! They were professional and swift to respond, able to garner all important details over a single phone call. While schedules are tight during these post-pandemic days, they were flexible and found a midday slot that worked for us. Donning wetsuits and with dye kits and listening devices, pressure hoses and cables, the Leak Specialists deftly identified our issue (which on the balance, was relatively minor!) and at the same time assuaged our worst fears. No we would not need to blow the whole pool up and start again. At the end of the process a comprehensive leak report with annotated images is sent, and you can take that to shop around with repair services. So easy! So before you pull out all your hair, and before you hemorrhage all your cash to the water utility, do yourself a favor: call Luis Perez and the Leak Specialists, and get back into the pool!

Very professional company. They found the pool leaks very efficiently. Since the job was…read morecomplicated they did make multiple visits. I paid one flat fee. The owner is very knowledgeable he explained everything in detail and patiently. Overall I was very happy with their work and would highly recommend them.

It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

Had to find a new pool cleaning service for my MIL's house due to poor performance and high cost of…read moreprevious service provider. Came across Milan Pools (Sidar) via Yelp and had a pleasant conversation with him on the help needed and scope of work . My expectations were simple: do business with an honest, hard-working company that takes pride in their work. Sidar took the time to understand my needs and came back with a competitive quote for the services needed. I was extremely pleased with his work and the time he took to break down and provide trustworthy feedback on any additional work that should be pursued to keep the pool in good condition. Sidar exceeded my expectations in communication, reliability, honesty and value. Sidar (Milan) is a pleasure to work with and I highly recommend his/their services.

Great work. Explained everything. Did not try to cheat us. I really appreciate the quick…read moreturnaround and preparation