This company ruined my pool and now I am in the process of suing them. Here is my story ... On May 27th I hired Pool Connections to do my tile Job. The job wasn't almost completed till June 23rd ( not even finished )During the process they ruined my pebble tech. The people they hired left the demo and slug in my pool for a week causing a ring to be imprinted in my pebble tech. I voiced my concerns to Scott, which he told me my pool would be fine and the ring would go away. The ring is not only there but getting worse. I have tried to call him, but no returned call back. Also, the tile job was never completed. I am suing to have my pool re pebble tech as I'm told it cannot be fixed. read more

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I recently had a new pump and heater installed. Scott was incredibly helpful throughout the entire process. He was up front about pricing and didn't pressure me into anything I didn't want. He was flexible with timing and answered all of my questions. The installer, Daniel, came out to look at my equipment beforehand and arrived on time on the install day. He was also helpful and and answered all of my questions. read more

Just had a new Jandy natural gas heater installed. The installer Daniel was very polite and professional. Scott was accommodating and great to deal with. I would recommend them. read more

Pool Connections - Old heater. - Pool & Hot Tub Service Near Me

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Very professional and knowledgeable company. Scott responded to my inquiry within 10 mins on Yelp DM. He was very helpful in offering his professional insights. Ultimately, I ended up going in a different direction for my immediate need. However, I will definitely be coming back to Scott for other services. read more

For anybody's information, Pool Connections isn't the company to go to for pool restoration (new heater, pump, filter, etc.; All installed in my home in March 2021). Scotty Hines, the business owner, isn't trustful to deal with. I ended up with a variable pump that was a '2019' model and to make up he deducted a few $ from the bill after giving me the excuse that a new one would have taken a long time, a cartrdige filter with a pressure gauge that after a year 'didn't show any pressure increase' (same for replacements) and never agreed to send his Tech to check it out after been pointed out the "Safety Factor" involved and, lastly, the new Skimmer installed started 'developing cracks and continued over time.' He's no longer going to do business in CA, last I heard from him, most likely because of many other people complaining about his business. The only reason he got 1 is because I couldn't give him ZERO. Non-Californians be careful! read more

Scott did great work on my pool... he's very knowledgeable and a super nice guy... highly recommend!

I called to get a quote for possible repair of my pool cleaner and explained what the issue was to Steve and he referred me to East Long Beach Pool and Spa. He explained that this business repairs pool cleaners and would cost less to take it there rather than have a maintenance call to my home. It was a great gesture on his part to suggest this and save money especially during these times, outstanding customer service and more importantly as he put it, "helping out each other during these times". Thank you Pool Connections.. read more

We have used Pool Connections a few times over the last year and recently had an issue. There was a problem with our pool heater, and we had Daniel come out to take a look. After his assessment, he reviewed options and pricing on how to fix the issue. A few days later, we texted him with the choice. We are still waiting for a response. We texted again, then called and left a message, with no answer. His lack of responsiveness is very unprofessional, and a waste of our time. For this reason, I would not recommend Pool Connections. read more

So happy with this company. Daniel changed out our in ground spa led light. He worked hard to ensure that it was done properly and efficiently. After attempting to have it fixed by other companies with no luck, he didn't leave me hanging for a call back. Daniel is very professional and easy to talk too. I would definitely use him for any future service with my pool and spa. I recommend going with this company if you want a reliable company. read more

Ah, where to begin. From the the first phone call to the last, Scott was so professional--informative and kind! I don't remember what time it was exactly, but I think we had scheduled an 8am appt. to accommodate my busy morning, and he was even EARLY! I was impressed haha We didn't end up going through Scott for our pool services. Scott was honest and admitted that the second pool company I had gotten a consultation from was better fit for our situation. Again, I was so impressed! Although our house doesn't have any of Scott's work to show for, I am definitely recommending him to everyone. He has a personality of gold and IM CERTAIN that his workmanship would come through as well! Holler at him because it's SUMMATIME! read more

Simply the best in the business!! Great communicator, Honest, Flexible, Dependable. I wanted to update my old pool equipment mainly the pump, filter, siezed valves. Received several quotes, but Scott was the only who allowed me to purchase all the equipment myself (amazon) and then installed everything at a very reasonable price. He communicated with me the pros and cons of the various equipment options even worked around the equipment delivery schedule. He connected everything without any issues and was very patient with all my questions. Wish there was 6th star that could be given with this review because Scott and Pool Connections definitely deserves it. Highly recommend!!! read more

Good communication, great price and on time work. I got my pool pump replaced. I sent pics of the pump and what was wrong with it. The messages were really quick and all questions were answered well. I got many quotes and this was the best price and the pump I got. It was a VST pump and it runs so well. Loving it read more

Scott responded very quickly to my quote request and was very helpful and knowledgeable about pool pumps & filters during our first phone call. Daniel was professional and friendly during the install. Finished quickly, but unfortunately after moving the copper pipes, caused the existing heater to leak which had to be replaced. Scott installed the new pool heater quickly. I appreciated Scott's expertise and fair pricing. Highly recommend this company. read more

I had Scott place a new pool heater and update the control panel of pool to WiFi Enabled. He was very on top of things from the get go: the quote, to schedule, to completion of the job. The quote he gave me was very reasonable and job was done in within a week as scheduled. There were minor ( really minor) issues I reached out to Scott after the installation and he couldn't have been more receptive. The fixes were done in no time. I won't hesitate recommending this guys for any of your pool needs and they will remain my goto business for pool related issues. read more

My pool heater would not turn off no matter what I tried. I called "Pool Connections" last evening and he fixed the problem this morning. Great to have someone to call that I can count on. Ron read more

Pool Connections service and expertise are exceptional! Recently, just in time for summer enjoyment, they made improvements to our pool and spa, by installing a new energy efficient pump as well as new LED light fixtures. Communication and scheduling by Dawn were clear and timely, and Daniel's onsite service, communication and guidance (especially regarding operation of the new pump) were top-notch. I wholeheartedly recommend Pool Connections and will reach to them immediately whenever we have a future need with our pool or spa. read more

I had a heater fault ignition issue and Scott came to diagnose it. For some odd reason, our heater worked when he turned it on. He started it up multiple times without a problem, indicating it was running well. Despite agreeing to pay the service charge, he told me I didn't need to pay even though he took time to drive out to our place. If you need help with your pool equipment, Scott is your guy. That being said, my heater is not firing up, and I've been getting that same fault ignition message for the last few weeks. Scott: I think we need you help! read more

I contacted Pool Connections for the first time recently, to replace an old pool heater. The whole experience was great. They were responsive and kept a constant line of communication open from the quote stage through the installation process. I went from initial contact to installation in 3 days. The install technicians were professional, friendly and courteous. All handled the expected hiccups immediately and again communicated through the whole process. Highly recommended. read more

A+. Scott got back to me quick and in a day had my heater installed . Fair price and extremely honest.

Extremely quick response to my inquiry (made my inquiry on a Saturday evening). I needed my pool heater bypassed because it started leaking. He came out on Monday and finished the job in less than 20 minutes. Very reasonably priced too. read more

Scott from pool connections came out to check my pool equipment that was leaking, he found the problem immediately & recommended replacement of part, he advised he could get it & install it but I could probably get part & put it in myself since it was an easy fix, told him thank you & I would take care of it, he didn't want to take any money for service call since he was already close by.....gave him a tip :) Then an hour later called him back said it would take 2 weeks thru Amazon, & I was frustrated , he agreed to match price, and send part with my pool guy in a few days yay! Long story short , great & honest guy, will absolutely call him in the future! read more

Scott is awesome! He helped us learn about pool care and took care of some improvements for us. Awesome guy!!

Let me start by saying that Scott goes above and beyond to make his customers happy. I would definitely recommend him for any of your pool repairs. We just had a slight hiccup with a subcontractor. Lessons learned for both of us. My pool looks 100% better. The tile looks brand new. My backyard is my happy place and now the stains and calcium coated tile won't drive me crazy any more. read more

I've known Scott (the owner) for a few years and he is and continue to be a stand-up guy with integrity in an industry where that is VERY hard to find. I highly recommend Scott, his team, and their services! read more

Pool Connections - Pool & Hot Tub Service Near Me

I am not a DIY. But I always educate myself before I buy or do anything extraordinary. I called Scott because my pool cleaner was moving very slowly. But before I called him, I researched the potential causes. I called the manufacturers of my filter, pump and pool cleaner. I also went online and watched several videos. I even called and visited Leslie's Pools. I did my research and I was ready. Scott came over and we had a debate. I was not convinced that he had the answer. Scott left me a simple choice. If his solution did not work, he would refund my money. It worked. This is a clear example that my research (which I would argue was extensive) was not a replacement for Scott's experience and expertise. Scott, you are fantastic! read more

We had to have our pool water line re-routed. The work done by Scott Hines was well designed and completed exactly when he said he would be done. He was able to redesign the new pipeline in a way that would keep it out of view without digging into the concrete patio. He also replaced some aging equipment all within his original estimate. I would highly recommend Pool Connections for any pool job large or small. read more

These guys do a great job!!! Scott sent a Tech over to clean my filter and he did a fantastic job. I would highly recommend these guys again. read more

Well the reviews are very accurate. Scott just can by today and fixed my heater. Should have just called him instead of trying to fix myself. Very friendly and professional. Will definitely use him again if I run into any problems. Thanks again Scott read more

Needed help getting my spa lights to work, so I thought I would try out Pool Connections based on the great reviews on Yelp. I'm so glad I did because Scott goes beyond making his customers happy. He diagnosed my problem very quickly and was very helpful in giving me options on how to fix one of the lights without spending too much money. He's very honest, trustworthy, kind, and friendly! I highly recommend him for your pool/spa needs!! read more

We just moved to a house that had a pool that needed severe TLC. Called up Scott and he gave a run down of the pool problems and really walked me through why and what repairs should be completed first. Very helpful, fixed my electrical and my pool can be used without electrocuting anyone. His price was reasonable will definitely use again! read more

Our pool man of 17 years retired and recommended Pool Connections but we delayed in calling for service until our pool started turning green. My wife made an emergency call and Scott responded same day to clean up our pool that had been neglected for some time. He is a true professional with great integrity. I highly recommend these guys and our family is looking forward to enjoying our pool once again this coming summer. read more

Best pool service in town, if you have a pool this is a great connection to have. Very honest. Prompt service. Have referred to all my friends. read more

It was great finding Scott and his company on Yelp cause I was just looking for a new pool service when I recognized his picture on the video. My husband and I first met Scott about 3 years ago when he was refereed to us by a close friend. He came out to diagnose the problem with our pool heater, He was honest and straight forward Scott installed a new variable speed pump and heater. He did a great job and fast forward to now...... 3 years later and our pool equipment runs great and our electric bills are so much lower too! I also love the Aqualink system he put in cause it allows us to control the pool anywhere from our phones. We highly recommend Scott and his company! read more

Scott is the best! My niece had a mermaid birthday party and the day of the party our pool heater gave out. My family and I panicked, between all the decorating and setting up we had to figure out how to fix this pool heater before 16 toddlers showed up. Scott squeezed us in with no hesitation and was the life saver of the day! The customer service he provided was beyond excellent! I will always recommend Scott to anybody with any pool needs. read more

Our pool heater been giving my wife and I issues for about 1-2 months now. Just wouldn't start and when it did after all the rain it wouldn't stay on. I called Scott and he responded right a way. He was able to diagnose and fix the problem quickly. He is incredibly friendly and very knowledgeable. I highly recommend anyone looking for a pool service to contact Scott. read more

I called Pool Connections because of the highly recommended reviews. I I had a leak in the heater. Scott was very accommodating to my schedule on the phone and a super great guy in person. He recommended a new Jandy heater which works fantastic. After having the heater installed I figured it was time to replace the other parts so I had Scott put in a new variable speed pump, salt cell, and iAqualink system. Everything was done professionally and quickly. I love controlling the pool and spa by an app on my phone. Scott, I really appreciated you being customer service centered and doing quality work. Thank you. read more

Had Pool Connections install an above ground hot tub/spa that I purchased. Scott was great! He works clean, efficiently and everything was done quickly. He even checked back to make sure everything worked after he left. I would highly recommend Pool Connections for all your hot tub/spa/pool needs. read more

Seriously as GOOD AS IT GETS - I called Scott to get a pool pump installed - his customer service is top notch, he came the very next day to install and completed the job so quickly and efficiently. LOOK NO FURTHER call Pool Connections for all your pool needs. Thank you Scott again for everything! HIGHLY RECOMMENDED! A+++++ read more

Scott was great. He helped us out with our problem in a very timely manner. He gave us great information and tips on how to care for our pool as well. read more

I used Scott to repair my heater, he came out diagnosed the problem and had it fixed, his price was right and I would recommend him .