I had Amazing Pools and Spas redo my pool when I moved into my house 2 years ago and they did a fantastic job. The comments we get on the design and the finished product are . . . well . . . amazing. I continued to use their pool service when they completed construction because the guys are very knowledgable and they listened to my needs every step of the way. I had one of the "problem" employees that Ray referred to in his rebuttals. But instead of blasting them on social media, I talked to the owners, they explained what had happened, and they took care of the issue, like adults. I haven't had a problem since and I know if I ever did, I could call them and they would take care of the issue again. Furthermore, I don't understand how anyone would let their own pool deteriorate even if the pool guy didn't show up. Have you ever seen a 1 gallon container of chlorine at Home Depot? It's interesting that you blast the pool guy for letting your pool get that bad but you only show your own ingnorance by not bothering to try to remedy the situation yourself. Genius. I love having the piece of mind of not having to worry about my pool because I know Amazing Pools and Spas likes my business, wants my business, and will provide the excellent customer service in order to keep my business. Thanks ASG and keep up the good work. read more

Amazing Pools = 0 Stars. I used this company for several years worth no problems. Then, in 2020, during a chlorine shortage my pool went green. I called to find out why and was told about the chlorine shortage. The catch is I have a full salt pool and never added chlorine to the pool since the computer and salt cell generate and regulate the chlorine in the pool. It turns out they had a maintenance person who did not know how to operate a salt system working on my pool! When I pointed out that I have a salt pool, Donna tried to cover for the pool man and flat out lied about the incident. They turned my pool green for no reason other than their incompetence. They completely failed to remedy the situation. read more

have used Amazing Pools since 2023 and they have simply been amazing. Their communication is exceptional and Ray, the owner ensures that his staff is well trained and take care of the customer. My pool has been perfect since they've been taking care of it. Problems with equipment are handled immediately, our salt gen system is kept up and each week our service tech does a great job cleaning our pool. Leo used to be our tech but he is now a supervisor. Leo was always so nice when coming to my house...just a great guy. When he got promoted I was worried that maybe the service would suffer, but it didn't. He introduced me to our new tech and made sure he knew how to take care of our pool. Ray will come over occasionally to handle some bigger aspects like filter cleaning. The front office is great! I can't recommend them highly enough. I trust them completely with my pool and at my house when I'm not home. I can't recommend them highly enough! I'm not being paid for this review and I wasn't even asked to give one. I received an email from the office this morning communicating an issue with zelle payments - something that isn't their issue but goes to show how good the communication is. Then I realized that I had never given them a review to let others know what an AMAZING (it's in their name) company this is. Thank you to everyone at Amazing Pools! read more

If I could give 0 stars to this company I would. If you want to to have a green pool and spa and algae growing in your pool this is the company you want to call, or if you desire a uti or stomach issues because of the pool and jacuzzi being unsanitary definitely call them. Worst service providers I have ever encountered. Attached is a pic of the pool after "servicing" it every week. read more

I'm very upset right now. I have been a loyal customer for years. I have referred your company to friends and family! However, I received an email yesterday afternoon - see below. I called today and was told I would not receive my service today and not for the remainder of the month! This is an unacceptable business practice. My pool guy was awesome and dependable and I loved him! And he is the ONLY reason you even get one star To treat a customer this way is horrible! Update: my pool is now turning green! Lack of service in this heat! read more

Amazing Pools & Spas - Pool Cleaners Near Me

Great service, highly knowledgeable, friendly and fair! Really appreciated Rob and Shaun.

Jose and crew work hard and do listen to your concerns and requests. They even help with positive suggestions and creative ideas.

Amazing pools and spas has been my pool provider for almost 10 years they treat me like family if you are looking for a honest hard working small business this one is awesome!! read more

Unfortunately the response time was slow. They didn't answer their phones. The pool guy who replaced our normal guy had no idea how to clean our pool they had to send another owner out to teach him. Our pool ended up with Algae on the stairs and grotto which should have never happened. The company that took over had to shock treat our pool $180 with chemicals and aggressively scrub our pool several days not allowing us in the pool for 8 days. Amazing Pools failed to do their job. I cannot recommend this company. The company owner Ray Hollenbeck did say they would refund June service charge. read more

Our pool pump went out over the holidays, and a neighbor referred us to Amazing Pools. From the first phone call, their office person (Donna) was kind, friendly, and got us scheduled quickly. The tech who helped us was honest and helped us tremendously. Once we got the part we needed, we called back to schedule the service and they came out on a holiday to get us back up and running. The price charged was fair, and the work was completed promptly and our pool is back up and running! We will definitely use them in the future and will recommend them to others. read more

We hired Amazing Pools over a year ago and have been very happy. They are extremely professional and reliable. I don't know if they are the "cheapest", but their prices seem fair. read more

I have been with amazing pools since they started. always Shaun, Ray, Vince, Donna and Leo. Not only are they knowledgeable in their business. They are fair in their pricing and they take pride in their work. I trust their judgement. I also consider them friends. THANK YOU AMAZING POOLS AND SPAS!!!! read more

We have been trying to reach the manager or owner to talk about our service issues. We left a message with the office lady,Donna and she was very rude saying Vince the manager was very busy, out on the field,and was too busy to talk to us. We have tried multiple time to call the office since then and they never answer the phone. We haven't had them clean our pool since mid Aug and the sent us a statement for September! This place has horrible customer service! read more

Love my pool guy! They are very timely and come on schedule always. When I have questions regarding my pool they have solutions. They monitor my pool and chemicals so that my pool is always sparking blue. Very friendly as well as knowledgeable. read more

We are totally satisfied with AMAZING POOLS &SPAS service. Our pool have never been so clean. Before getting AMAZING POOLS &SPAS we had some problems with keeping the pool clean and the equipment working properly because it is old. The persons who take care of pool fixed everything and now we don't have to worry about anything, just enjoy our sparkling pool. Thank you for a very good service read more

Excellent pool service. They do a weekly maintenance and constantly keep me updated on any issues. They have done repairs that were needed and are very honest about what needs to be done and the least expensive way to do it. Seriously a phenomenal service! read more

Amazing Pools takes so much pride in what they do. They were honest, skilled, and friendly. I highly recommend them for anyone with a pool or spa that needs some TLC. read more

Worst service ever!! They didn't even show up multiple times to clean the pool. Worst customer service. I would not recommend this place to anybody. Thank you ray for addressing the issue . I give you 5 stars for that read more

I am very satisfied with my pool technician (Leo) who really does a super job of cleaning our pool. He is also very knowledgeable about the chemicals being put in our pool. I have had many pool workers in the past, but Amazing Pools surpass the all. read more

Amazing Pools is Amazing! I love them. They do such a good job every time, the pool just sparkles when they leave. We have been through 4 services over last 2 years. Their service is professional. This place is a keeper. I highly recommend them. read more

Just dropped them from cleaning my pool when another miscommunication occurred. It took a few weeks for them to understand what a clean pool should look like as well. After a pool cleaning, there should be no algae or debris in the jacuzzi. They were doing ok until last week when we were told that our day of service is changing starting the following week. The week came and no one showed up. I only knew someone claimed to showed up after I got the email notification that they just completed servicing the pool. I was home all day, no one showed up, no one rang the doorbell to be let in since the gate was still locked (forgot to unlock because I forgot day of service changed). Sent an email to Donna and she explained that they did show up but the gate was locked and they did not ring the doorbell because they had a note that said to not ring the bell because I got mad the last time because they woke me up. As she continue with the excuse, I was just getting livid and disappointed with the lack of communication and understanding. Points missed... 1. Amazing pools gave less than a week to change the day of service. Didn't even ask if that was ok, just changed it. Bad customer service. 2. The gate was locked and no one rang the doorbell. I take responsibility for not unlocking the gate, I forgot the day of serviced had changed so they should have rang the doorbell. It was 11:30AM. 3. The excuse they gave for not ringing the doorbell was stupid because it wasn't true. The note they had in their system about not ringing the doorbell because last time, I got mad because I was asleep. I totally dispute that because a) I work from home and don't take naps, 2) they usually show up about 4-4:30PM, so definitely not napping at that time and my kids are home, so ringing the doorbell at that time wouldn't have been an issue. I think they got the message for the wrong customer. 4. If they are trying to use email as a way to communicate, why would you send an email stating that they just completed cleaning the pool when in fact you had not. You would think a different email message would be sent stating, they showed up but could not service the pool for whatever reason. Disappointed but had to be done due to bad communication. We will see if they will do the right thing next. The bill pay was already scheduled to pay them for the full month when they sent the bill for 3/4 of the month. I let them know that it was too late to cancel the full amount payment and that they will just need to send the refund. So we will see if I get my refund. Onto finding a new pool cleaner with better communication skills. read more

This is hands down the best pool company in San Diego! From Start to Finish the owner Paul and his team were professional, creative and conscientious providing us with the pool of our dreams. I learned a lot during this experience and whenever I did research about styles such as selecting the proper tile, coping, pebble Tec surface color & grout color Paul's suggestions were totally on par if not better than the advice I received from others in the pool construction industry. This is accompany that I know will not just create a top of the line product but will stand by their work amerced in the community they enhance and be accessible to their clients for troubleshooting or maintenance support. Thank you to Paul and his entire team for not cutting any corners and addressing all issues or concerns during the 5 month process. read more

I've only been using this service for one month, but in that time, they've bent over backward to get my pool in tip top condition. They also forewent $1300 from me by recommending I try my home warranty company for a new filter. They've been prompt and professional with every phone call and email I've sent. I highly recommend the whole team! read more

I've had this company clean my pool and my sister's pull for the last 4 years and they have done nothing but exceptional job, Vince Lopez is probably the hardest-working pool man I've seen, he does not screw around if there's a problem he will come out does it matter if it's 8 p.m. or 9 p.m. at night he will come out and fix it he's dedicated and a good worker, Ray & Shawn are also good workers as well they definitely care about their customers and their business, I would highly recommend these people I just don't have too many friends with pools read more

Amazing pools and spas are amazing all around! We use them for our monthly pool service and for any repairs/work we need done to the pool equipment. They always do a great job and are always fair with pricing. Highly recommend! read more

Customer service!!! This review is all about customer service. I called about an issue programming my spa and they were quick to get Shaun to call me so i could clarify my issue. I had no idea how to operate this spa i have at a house I'm renting. It seemed to turn on a lot and i was worried that my electric bill was going to be ridiculous. After asking me a few questions, Shaun assured me nothing was wrong. Turns out the filter cycle on my spa is designed to be that way. Instead of talking advantage of my ignorance, they were all very helpful. He walked me through it on the phone and i was done! In a world where customer service is giving away to apps and automated services, it's great to talk to people that know what they're doing and want to help. Thanks amazing pools and spas! read more

Fast service. Had my filter opened and cleaned. Honest guy. Cleaned up great too. Reasonable rate. 36 cu. ft. $75. Recommend. I will be using them again. read more

I just started using Amazing Pools and Spas to service my spa. They are very professional and the customer service has been exceptional. I would definitely recommend this business to anyone looking for pool design and service. Keep up the good work! read more

We always had issues with our pool service people till we found the Amazing pools and spas. The staff and service people are courteous, knowledgeable and caring. They get the job done in a timely manner, they always answer the phone, they are always on time and do really an amzing read more

I have been using Amazing Pools for several years now. I switched because I had a bad algae problem. If I call they respond, if I complain they fix it, if I ask for something, they deliver; they never miss services, their prices are competitive. They are clearly a very professional group of people and definitely know what they are doing. Totally recommend them with no reservations. read more

After quoting a repair job for me on my pool and spa equipment, and after giving Shaun and Ray the "go ahead", I never heard from them again, despite numerous phone calls. Not even the courtesy of call telling me they were too busy or unable to follow-thru. Nice guys in person but terrible businessmen. read more

I have been a customer of Amazing Pools and Spa for several years now. I find the company to be extremely reliable and helpful. I have the personal cell phone number of one of the owners, and any time I have a problem, he is quick to respond to my call. Amazing pools keeps my pool looking clean, and they have even done some landscaping work for me that turned out great. I would recommend this company to anyone looking for a fantastic pool company. read more

I've been using Amazing Pools for years and I have referred them to a ton of people. Both Ray and Shaun know their stuff when it comes to pool service and repairs. I would definitely recommend them to anybody looking for a good service and repair company. read more

Best pool service I've ever had!!! I've gone through six or seven of my local pool service companies and they always over charged and always found a reason to charge extra fees. Their bill always stays the same and the pool looks amazing. read more

I have been reluctant to write this review. I have had 5 different pool companies in 25 years owning a pool. My son recommended Amazing Pools after my last pool man just stopped showing up. Amazing Pools service has been outstanding and the people I've worked with have been excellent. I had the same experience as Sender E. had with Shaun explaining why not to acid wash my pool. Ray has been helpful and has been consistently servicing my pool. He saved me money on supplies that were more expensive at a retail supply store. Donna has been friendly and professional every time I have called. My concern is that I recommend Amazing Pools every chance I get and I fear their service will suffer. JT read more

We used amazing pools !!! They were absolutely fantastic from start to end! They worked though the weekend for us ! My husband is a little OCD and Shawn explained everything , answered all his questions (he had a lot of them) . Even after the job was done he would stop by to check in on the pool and my husband . I highly recommended them !! Thank you for our amazing pool!!! read more

We just had our pool redone by Amazing Pools & Spas. New brick coping, new mini-pebble bottom, all new tile. Started out with Ray visiting us, then Shaun took over once the project started. Before we decided on Amazing Pools & Spas, we met with a couple of their customers. They were very happy with Amazing Pools & Spas, and highly recommended we go with them. The project started the day we were told it would, and it finished right on time as well. I was always kept up to date about the progress and the results are great. Looking forward to the summer with our "new" pool !! read more

I have had a great experience with this company and would highly recommend Amazing Pools and Spas. The owners are very knowledgable and answer any questions I have with prompt replies. It is refreshing to know that there are still companies like this out there that provide quality work and exude professional integrity. Highly recommended!!!! read more

We have had nothing but difficulty with other pool services in the area. Super frustrated until about a year ago when we discovered Amazing Pools and Spas. If you want to know what it's like to never worry about your pool being ready for use then call upon them for service. They are always a step ahead of any maintenance needed like filter cleanings or gasket replacements. They're honest and have a work ethic of the highest integrity which is extremely rare these days. If you want dependable and meticulous pool and spa service then give them a call. You'll have one less home upkeep to worry about. read more

Ray came down to give me an estimate for an acid wash. He gave me a price, but told me that it would be smarter not to do it due to a number of reasons. I appreciate that he was kind and upfront even though it meant that he didn't do the job. I'd use them in a heartbeat. read more