Very friendly, knowledgeable and helpful staff on hand to answer my questions and find the correct…read moreproducts. Parking is a little limited but I found a spot on the street. Highly recommended.

You don't need a pool 'guy' , you just need Pool St. save your self $1k's per year. This place is…read moregreat and WAY cheaper than those other big corp brands. Plus they're well stocked when other big corp stores have limited inventory. Highly recommended!

I have been considering an endless pool for many years so I finally stopped by the lifestyle…read moreshowroom in Pasadena. I talked with Joe and he was super helpful in helping me choose the right swim spa for my needs. He also recommended an experienced contractor to help with site preparation and final install process. I ended up buying the model E500 with the treadmill option which took a few weeks to build and deliver to my house and In the meantime the contractor prepared a area in my back yard. The spa was then craned from the street and over my two story house to the site with no problem. I am now enjoying an awesome swim and low impact run in my spa and plan to use it as much as possible all year. Many thanks to sales person Joe at lifestyle and to Hugo at Fortis bros construction.

Lifestyle Outdoors sent a service technician out to repair a hot tub. The service technician never…read moreshowed the first time and told Lifestyle Outdoors he had inspected the hot tub and knew what the issues were. The second time he showed up I spoke with him, he had very poor communication skills and got worked up. He clearly had not looked at the hot tub as he tried dismantling my deck as opposed to simply lifting a deck access gate. He began to make me feel completely uncomfortable so I asked him to leave. The customer service at Lifestyle Outdoors really wasn't bothered and rescheduled for 2-weeks out with another technician. I asked if there was anything they could do to have it serviced sooner and they said no. I explained I would leave a yelp review for this and the customer service rep told me that was fine. So this is for extremely poor customer service.

I bought a used Softub they needed a motor repair. It was pointed in this direction by the sellers…read more I've never gotten better customer service from anyone really! They offer a very flexible. Pick up Drop Off and payment method in a very communicative way. The location itself is so serene with the garden and trains. Everything seems to be working well so far!

After a near one month wait for our new skin/after market lid, install day was finally here. My…read morehusband and I were both at work the day so we gave them the green light for side door access to the backyard. We checked out the security footage while at work, and the guys worked efficiently to get our old softub looking like new again. So far so good post install. Thank you, Softub team.

Good selection and excellent prices. The staff is very knowledgeable and extremely helpful. I…read moreordered a special deck rail for my pool and it came quickly. Great place for pool supplies

I like this place. Always has what I need at a fair price and with knowledgeable staff.read more

One of your vehicles and a worker drove like a mad man down sunland Blvd, nearly causing me and and…read morechildren to wreck. He then sped past several other vehicles weaving in and out of traffic and cutting people off. Everyone in my neighborhood has pools, and you have otherwise good reviews, but I would never recommend your company based on this. And if your drivers are going to be irresponsible, then I recommend you stop advertising on your trucks

Ivan called back quickly, made an appointment with me for that same day, showed up on time, knew…read morehis stuff, got the needed repairs done within just s few days at a reasonable price and is a courteous and friendly guy! What more could I ask? I will definitely call him next time I need advice or repairs on my swim spa!

I've had my Tuff Spa from Custom Spas Direct for over 5 years now and I still love it. Working with…read moreJim was great, he has great customer service, even taking a frantic phone call after hours when I ran into a wiring snafu and walked me through what I did wrong during the install. I ordered my spa amidst the height of the covid manufacturing delays and he was great about keeping me updated with delivery estimates. I can't recommend the product and this company in particular enough

Jim provides outstanding customer service and support after the sale. He is always responsive,…read morefriendly and very helpful. Definitely a 5 Star Business!

Richard the CEO was very helpful with a lighting equipment need I had. He researched it to get a…read morethorough answer and responded quickly.

I've been using Aqua Masters for the past four years, and they have consistently delivered…read moreoutstanding pool/equipment service. They've handled all of our equipment installations and repairs, and their work has always been reliable, efficient, and high-quality. Their technicians are knowledgeable, professional, and always communicate clearly. Whether it's a routine repair or a major installation, Aqua Masters gets the job done right the first time. They're trustworthy, punctual, and take pride in their work. After four years of excellent service, I can confidently say that Aqua Masters is a company you can depend on. Highly recommended.

We just built a fancy new pool and hot tub and hired Platinum Pools and Spa to manage start up and…read moremonthly maintenance. Here are just some of the things I love about his service: 1. He's responsive. I text and I get a well-formed answer back quickly. Several times, he dropped by in person to take a look. 2. He knows his stuff. We asked all sorts of questions and he always had great answers. 3. He's forthright. If he doesn't like the way something looks or is running, he'll let me know. He's so on top of things that we know our pool is in good hands. 4. Our pool is running smoothly. Deck jets, hot tub bubblers, the works, everything works just the way we had hoped. This is the guy you want to start up and maintain your pool. Totally pleased with our decision to hire him.

Highly recommend Arman for pool services! He's very responsive, his pricing is reasonable, and he…read moregets the job done efficiently. It's great to have someone you can count on to take care of your pool. Highly recommended!

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.

I just had a fantastic experience with Justin from Spa Pros. We have 6 guests from out of town and…read moreour hot tub stopped working. Spa Pros fit us in and Justin was more knowledgable than I could have imagined. He knew everything there was to know about our old hot tub and he found a way to fix it without telling us that we would have to spend $2200 to get a new board which is what I was told by another Spa company when they heard how old the tub was. In addition, he has a great personality, listens carefully and explained everything several times so that I could understand what went wrong and how he was fixing it. Clearly, he's an expert in his field with a wealth of info and experience with many kinds of hot tubs, new and old, as he referenced construction trends in different kinds of systems. If you have a hot tub issue and you want it fixed, call Spa Pros and ask for Justin. He's great! NF, Valley Glen

I would recommend Spa Pros without reservation. They are professional and very knowledgeable…read more Justin was able to diagnose the issue quickly and repair our jacuzzi to get it back in pristine working condition. They also detailed the tub and it looks great. Misty was able to schedule the appointments promptly. The whole process was smooth and the price came in fair and as quoted. I will use Spa Pros again for any jacuzzi issues.