From the beginning they were great. You feel that it is family owned business. Came out to my house…read moreand made sure the space would fit my spa. Delivery was easy and the guys delivering it took the time to really explain how to use and maintain the spa. I would definitely recommend them.

We recently bought a jacuzzi from Hydro Spa and had an excellent experience from start to finish…read more Jake helped us pick out the right model. He was patient and knowledgeable, which we really appreciated because my husband always has a thousand questions. Jake prepared us well for what to expect with the process, and his electrician recommendation was great. Delivery was faster than we ever expected. We got our jacuzzi almost a week and a half early. Because of the over hang in on our house we needed a crane for the installation, and the delivery crew was just as professional and helpful as Jake. Surprisingly the crane was much cheaper than I expected when I heard we might need a crane. We called around to compare, and Hydro Spa had by far the best pricing, especially with their 4th of July sale. They have been a family-owned business for 40 years, and you can tell these guys love what they do. We are sooooo excited! Thanks Jake & the Hydro Spa Team! Y'all are the GOATS!

These guys are great. Had an issue with pool heater and a pump leak, found them on Yelp and asked…read morefor a quote. They responded quickly but told me I had to call directly. They came and diagnosed each problem pretty quickly. They arrived on time. They recommended a new heater. Price was reasonable and the installation occurred about a week later. The work took about an hour. They arrived on time. Only issue was that I didn't find out the exact time until the morning of and only after I asked.

Excellent and speedy pool repair service! Really fair prices. Would definitely recommend!read more

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

Way to Go Builders revamped our driveway, replastered our pool and built for us a stunning bench…read moreand fire pit. We enjoyed working with their creative team to design a space for us; Gadi and his crew were professional, knowledgable, kind and available. Way to go brought our vision to life in a timely fashion and for that we are very grateful.

Absolutely wonderful experience with Donna and Martin! They were able to fit us in right away, and…read moreMartin was able to diagnose the problem quickly. Turned out it was a bad transformer on my Jandy control system, and Martin was able to figure out the root cause was actually a bad actuator. They were able to fix it right away and had my pool up and running. Very reasonable pricing, I will definitely go back to them for any major pool issues.

I don't usually write reviews, but I had such a great experience with Cal Blue Pool and Spa that I…read morefelt it was worth sharing. From the moment I contacted them, I felt like I was in good hands. The team was friendly, professional, and really knew their stuff. They took the time to explain everything to me in a way that made sense, which I really appreciated since I'm not exactly a pool expert. Everyone I spoke with was respectful, easy to talk to, and genuinely seemed to care about doing a great job. Thanks to them, my pool looks amazing and runs perfectly. I wouldn't hesitate to call them again or recommend them to friends and family. It's rare to find service this good these days!

For my pool supply I usually go to the discount pool mart and Mario is courteous and super helpful…read more Everyone in the store is great. I had an issue with the dirt clinging to my filter grid. I was running the machine for the past 3 days and the bottom of the pool had thick powder. I asked Mario to recommend a pool man that might know how to remove the calcification clinging to my filter grid. When was washing it off with the hose it was chipping like paint. I was wasting so much water that I figured I need a pro to help me. I told Victor the issue and if he knew how to clean the filter aside from spraying it with the hose. Maybe he knew a chemical to dip the filter in to soften the caulsified dirt on the grid. He came, told me he doesnt know why the dirt is caulsified. He had no suggestion on how to fix it other than spray it with my hose, which is what I told him I wanted to avoid when we spoke on the phone. He didnt even remove all the dirt. He put the grids back and said hopefully it will soften if I just keep running the filter. That cost $150. Thats highway robbery. He didnt even the clean the pool. He told me to run the vacuum I owned. He should have told me that the consult without fixing the problem is 150. I still think the store is great but please dont recommend the pool cleaner to anyone.

Excellent Service and Highly Recommended! I recently had an…read moreissue with my pool pump, which I originally purchased from Discount Pool Mart in 2018. When it suddenly started making a very loud noise, I was initially advised to consider a refurbished motor by my pool man. I spoke with John Z. at Discount Pool Mart, and he was extremely helpful and took the time to explain my options and help me determine the best solution. After speaking with him, I decided that purchasing a new pump was the right choice and would save me potential headaches down the road. What impressed me most was the exceptional customer service. I needed the new pump installed quickly because I had friends coming over that Sunday. I went to the store on Saturday, and John went above and beyond by arranging for his crew to come out and complete the installation that same day. It is difficult these days to find businesses that genuinely care about their customers. John and the entire Discount Pool Mart team are professional, knowledgeable, responsive, and truly committed to helping their customers. I highly recommend Discount Pool Mart to anyone looking for pool equipment and excellent service throughout Southern California. Great people to do business with! Thank you John and Team.

Co owner Justin was competent, fast and friendly. Misty at Spa Pros is a great interface between…read moreoffice and the technician and kept me informed all the way. This is a great company to work with! Jeff S

I'm a little tardy leaving this review for Spa Pros but I wanted to let everyone know how satisfied…read moreI was with the work performed. I first spoke with Misty on the phone and told her the issue I was having with my Jacuzzi J-460 (which had been pre-diagnosed by my electrician), and she was quite lovely in describing the cost of repair. It was a failed heater pump. I also needed a drain and clean since it had been some time that I had used it due to the heater pump issue. Her quoted price was fair and was NOT elevated after the service was performed, as some companies tent to do. Justin came, on time and was scheduled, replaced the faulty part and completed a very thorough drain and clean. The unit looked like new afterwards. I am very happy that I chose Spa Pros. I recommend them and I will schedule them again to care of my Jacuzzi!

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.

They helped us build our custom hot tub cover. Very responsive, helpful, and excellent customer…read moreservice!

Excellent experience purchasing a Softub from Alyre! Very professional, informative, and enjoyable…read moreexperience all-around. Loving our new Softub and grateful to have a Softub store in the area for future needs - thank you!

Justin and his team provide outstanding pool service. He is extremely responsive, professional and…read morereliable. One of the things that truly stands out is how quickly he handles emergencies, even outside of the regular service schedule. Recently, I had an urgent issue with my pool, and Justin immediately arranged for one of his service technicians to come out. The technician arrived at my house in less than 30 minutes and resolved the problem quickly and efficiently. That level of responsiveness and customer service is very rare these days. If you are looking for a pool company that genuinely cares about its customers and takes problems seriously, I highly recommend Justin and his team.

Thank you Danny and Justin for always doing an excellent job in maintaining our pool and Jacuzzi…read moreyear after year. You have always been so responsive to any of our needs and have always addressed any emergency immediately. Bravo L.A. Island Pool Company.

About three years ago, I purchased a robot to clean my pool and it's worked very well and the last…read moremonth or so it stopped working just several little things started a malfunction and I didn't have any of the paperwork or the receipts I was in the middle of a move when I purchased it, I walked into Leslie Pool, thinking I was gonna spend a lot of money to get this repaired and was greeted by the general manager and he was more than happy to help me. He spent a lot of time researching when I purchased it because I had originally purchased it from them had it in the system and took the robot in which was a $2000 robot and fixed everything under warranty it didn't cost me one penny the warranty had about a month left on it I guess so the timing was good but normally it's just parts that were under warranty, but they actually did all of the repairs there and I walked out with what it is like a brand new machine. It's very rare this day and age that you have a company that would probably have the ability to charge and probably be justified to charge, but actually didn't charge and I am very grateful because everybody knows how tough things are right now. I highly recommend them. I'm in there about once a month, the entire staff is great and they always have answers to my questions. I maintain my own pool so they're my go to for anything that I need.

Before anyone assumes this was simply a missed appointment, here's what happened after Leslie's…read morepublicly responded to my original review asking me to contact Customer Care so they could "make things right." I did exactly that. My first two emails received no response. Only after I updated my review to include screenshots of those unanswered emails did Leslie's finally respond, apologizing and opening a customer service case. They asked for my phone number so their Service Manager could call me. I replied within 30 minutes. No one called. That evening, I emailed asking who would be contacting me and when. No response. The following afternoon, after still hearing nothing, I called Customer Care with my case number. I was told my case had been forwarded to a specialty team and that they would "flag it again." About an hour later, I received another email apologizing and assuring me that a Service Manager and District Manager would contact me within 1-2 business days. I replied, explaining that the problem was no longer just the missed installation appointment--it was the repeated pattern of poor communication and missed commitments. I remained willing to speak with them. No one called. After the promised 1-2 business days passed, I followed up one final time asking when I should expect that call. That email was also ignored. At this point, the irony is difficult to miss. My original complaint was about poor communication and a lack of follow-through. Every attempt to resolve that complaint has demonstrated the exact same issues. If you're considering Leslie's for installation or service, understand that my experience wasn't just one missed appointment. It was a consistent pattern of unreturned emails, broken promises, missed timelines, and communication that only occurred after I initiated it. I can't speak to anyone else's experience. I can only document mine. Based on that experience, I would not trust Leslie's with my business again.