Jess went above and beyond to help us get the parts we needed. She gave us A+ service and made us loyal customers. We will definitely be back. Make sure you ask for Jess! read more

Leslie's service is horrible. The employees couldn't care less about there customers and helping customers. The products are over priced and hardly work. I bought a pump from them and it broke within a year (while under warranty) and they still charged me to have it replaced. Rip off! There pool shock product is an absolute joke. It doesn't work! It makes you pool cloudy. I now only buy Clorox shock from Amazon and save twice the amount and my pool sparkles. read more

I don't own a pool, but this afternoon, I was a high school chemistry teacher in desperate need of saline testing strips for lab. The store is undergoing renovations, and my strips were buried in a pallet. I was bummed, because my plan B wasn't great. But, the very nice man at the register took the time to find me a vial near the checkout so I can do lab tomorrow! Thank you so much for your excellent customer service. read more

Came twice in 1 week, closed both times during regular hours, also theirs no urgency to attend costumers, such a lazy environment.

I usually purchase the pool chemicals and all necessary items from this store. Dave is awesome and he always has an answer for all your needs. Mike is very helpful all the times as well. If I need any advice for my pool. This is a place I go even when i dont buy anything i get the best info. I purchased my Dolphon C3 crawler and when my dog chewed the cord, they changed it with no labor charge. I recommend this store 100%. read more

Jess provided excellent customer service, both in the store and in following up with an online order. This review is written on behalf of Larry (local resident). Thanks! read more

Great customer service. I have been shopping at this store for over 15 years. (and another 15 years before that when the store was in La Canada) Most Leslies employees have been good. However, about a Year ago a new employee named Yesenia began working at this store. Yesenia has been outstanding every time I visit the store. She is always very helpful, professional and friendly. Yesenia's commitment to customer service is exceptional. She is always egger to learn and when she does not know the answer to my questions, she makes a dedicated effort to consult her colleagues ensuring I am satisfied with the response. She is very professional, helpful and goes above and beyond to ensure that my shopping experience is a pleasant one. I commend Yesenia for her professionalism and commitment to customer service. It is because of employees like her that I will continue to do business with Leslies and ensure I tell my friends. read more

I met Big Nono working he is definitely a real steppa with corn on his toes. Greatest pool boy of all time don't play with him. He help me get all the dookie out my pool with tha swiftness. 10/10 pool boy. read more

We just set up a new spa and did not know how to manage the chemicals. Both Dave and Mike educated us and provided excellent customer service. Thank you for a great experience!!!! read more

I think Leslie's pool supplies has been in the area for sometime. We have tried them multiple times for problems with our spa. There are very helpful young people in the building who are very nice. However our purchases and information has not been accurate. I would look for a more knowledgeable crew to get information regarding spa problems. read more

Very knowledgeable and helpful in explaining pool conditions and maintenance. Took time and explained the whole process. Pool care has become less intimidating read more

I was just helped by two amazing employees at this store. Jess and Kevin were so helpful with a problem and solved it for me. They are wonderful! read more

During swim team practice I started to have pain in my ear and realized that I might be getting swimmers ear. So since I was in the area I went to Leslie's Pool Supplies and wanted to buy earplugs to prevent it from getting my earache worse. So I walked in and was greeted with a warm welcome. It was completely empty with no one inside. I walked to the counter to ask where the earplugs were and David O the cashier helped me find them. He was very patient, approachable, and friendly. Later we went to pay but the system was down so I couldn't pay with card. I had to pay with cash. My very brief interaction at Leslie's Pool Supplies was very pleasant and if I ever need any pool supplies again I will definitely come to Leslie's Pool Supplies. read more

Love this store above all others. The manager takes the time to educate you and provide the necessary guidance to enjoy your pool . Great group of people. read more

Employees are knowledgable and helpful . Good selection of pool toys even toward end of season. Can be a little pricey but convenient and in the nneiborhood read more

Leslie's Pool Supplies - Pool toy selection - Hot Tub & Pool Near Me - La Crescenta, California

Today we took delivery of our new spa cover from Leslie's. Dave, the manager, and Timothy, the technician, were both wonderful to work with. This was quite a project as the cover had to be custom built and Dave and Tim had to take something like 103 measurements to get its shape and size recorded. The cover is perfect, and the customer service we received from both of them was outstanding. read more

I can't tell you how pleasant it was to go to Leslie's pool today. David was amazing. He was so professional and kind. They were on time, respectful and amazing in value. It's a must go! For any pool and patio items please check it out. Thank you David. You rock! read more

Thank you to the staff at Leslie's Pool Supply-David,Mike, Andrew. Lucas. Excellent customer service and helpful problem solving. I'll be a return customer for sure. read more

My husband and I walked into Leslie's looking for an automatic pool cleaner. We were going to buy the same type we already had, but luckily we talked with David before purchasing. He recommended the Zodiac MX8 elite. I have to admit, I was a bit skeptical because the price was a little more than we were looking to spend. Three days latter and I am so happy we bought it! Our pool looks amazing!!! This pool cleaner is the best! We absolutely love it! I am so grateful David took the time to explain everything and talk with us, he was both knowledgeable and kind. Thank you for such great customer service! read more

Leslie's in La Crescenta is Awesome! David makes taking care of our spa super easy.

Top notch service and the kind of place where everybody knows your name. I ordered a spa cover through the store and went to pick it up. When I arrived, a huge 9 foot box was waiting for me. I had planned to try and strap it to the top of my Explorer, but was stopped by an amazing offer from a pool service guy that frequents the store. He offered to empty his van and load the box up with the help of the staff and drive it to my house. I couldn't believe it. So awesome. Matt Kimball of Big Baby Pool Service, Thank you! read more

We recently purchased a small inflatable spa. In addition to reading the instructions that came with the spa we went to Leslie's trusting their knowledge and chemical supplies. We were sold over a $100 worth of chemicals only to find out later, from several sources, that we didn't need near that much in supplies. With receipt in hand we returned to Leslie's to get our money back. Failing to read "the fine print" on our receipt - they will not accept returns on any chemicals. It sure would have been nice to know that - with full disclosure - prior to us purchasing their products. Shop first! You can find the same products at significantly lower prices elsewhere. (I think the sales folks must be on commission!) read more

I am always greeted by the staff when I walk in. David helped me find exactly what I needed at a good price. I highly recommend them for all your pool needs. read more

Good customer service in store horrible workmanship if you need anything installed or repaired

Dave from the La Crescenta store was super helpful today. I needed to determine whether my pool pump was faulty, he saved me a trip and scheduled a tech to come out asap. Also thoroughly explained my options, work really hard to find all the info I needed. Thanks Dave, your the best! read more

I needed a new hose for my pond today. Great service! David is very knowledgeable and was kind enough to go out of his way to attach the new hose and clamp to the connector for me. I appreciate your help David - thank you! read more

David, Lucas and Michael were very helpful, testing my water, giving me advice on a vacuum system for my pool and even price matching for me when my purchase was less on the Leslie Pool website. They helped me get the best deal for everything I purchased in a friendly manner. read more

First of all I would like to thank Joshua for giving me the courage and knowledge of servicing my own pool. He has so much knowledge and problem solving ideas and options and whatever products and direction you decide to go. I purchased a Hayward pump and a Hayward pool vac Xl which is pretty awesome. I'm taking advantage of my areas LAWDP $500 rebate by going energy efficient. Well worth it. Ask for Joshua and take the leap and get rid of your pool guy and start saving money. read more

The manager of the store, Sherri, is the best customer service manager in any type of retail store that I have delt with. She is extremely knowledgeable and educated in pool maintenance. This pool supply store is lucky to have her as an employee. If I owned a business, I would want an employee just like her. read more

I have been to this store a several times trying to solve problems other pool people just couldn't solve. I told them they are "rock stars" and will tell you the same. I have had some hard to find and solve problems for motors and parts that some of the pool people at other places could not get resolved. Yes they are not the cheapest but when you factor that making mistakes and misinformation are of no value, NOW I Now you will see them as I see them as a incredible bargain. Great store well supplied and easy to order if parts are not in stock. I now just go straight to them. They are incredibly knowledgeable and helpful. No attitude even when sometimes the sales are under $10 and it takes some time to do research. You won't be sorry if you want quality at a competitive price doing it right the 1st time. read more

My husband made an appointment two weeks again that was confirmed twice by text. I took off a half day from work because the time was between 12 and 5. I went all day and didn't hear from anyone. At 5:15, I called the number from the texts which only allowed us options to change or cancel our appointment. I called again and waited on hold for a long time. We finally got in touch with a real person around 5:30, who transferred us to customer service. That person transferred us to someone else., adding more waiting to this process. Apparently, our appointment was changed to next week from 8-12. No one let us know and no one knows why and lots of apologies were given. I said we would keep the appointment if there would be no change, since I would have to take a full day off work because of this time window. They said they couldn't do that. We reminded them that our entire system is most likely needing to be replaced and that they were about to lose a customer who is planning to drop thousands of dollars. Still, didn't budge on us trying to get them to rectify the situation. It's bad business to screw up that badly then not try to make things right to keep someone's business. Guess our business isn't needed or wanted, so we are taking it elsewhere. read more

I recently went to Leslie's in La Crescenta to get information about the chemicals I need to clean my pool. I was helped by Joshua, and he explained everything I needed, what the correct PH-levels for the water in my pool should be, as well as gave me tips on how to maintain my pool myself. I was VERY happy with the service I received, and instead of hiring a new pool guy to replace my old one -- I've become my own pool guy. With the money I'm saving from not paying someone to clean my pool, I might even treat my wife and I to a new spa! Thanks Joshua, and thanks Leslie's! read more

Leslie's staff is nice and knowledgeable. The price is ok and the products are usually available. This store is now my pool store!

This was an excellent experience. The manager David went above and beyond to help me and my co-worker find the umbrella stand we were looking for. He was professional and friendly and made the whole process as easy as it could be. Would definitely recommend, no matter what you need they'll find a way to help you. read more

This store exemplies the standard for customer service. All employees are ready to help, answer any questions, and troubleshoot when needed, lead by manager Cherie. I highly recommend this location if you are in this area. read more

This place was helpful!! Free water testing and great recommendations! Helped my hot tub! David and Cherie were amazing! Thanks guys will be back for sure! read more

I recently purchased a spa and these people helped me understand how to balance my water. They also have a free monthly water check. I don't dig on the prices of their chems though, kinda MSRP'ish. However the service is great, they know all about pool and spa maintenance. read more

I stumbled upon this store when I found the pool supply store closer to my home closed earlier than expected. I received excellent customer service and got great advice about cleaning my spa without needing to buy anything. I can't comment on their prices too much, but a couple of items I looked at seemed pretty reasonable. I know I will definitely go back there for my future spa needs. read more

6/07/13 went to get my poolwater checked and was helped by a trainee. Wel everyone has to start somewhere, right? I ended up buying some articles among which a 3 liter bottle of Phos- free for $61.plus tax. because that's what I needed I was told. When I checked an on-line store at home I could get TWO 3L bottles for $46.- Leslies price would have been 2X $61.-+ $122.- plus tax which is almos TREE times the online price. Good bye Leslie. read more

Just had my new Pentair Superflo filter cleaning service from Leslie's and it was amazing. Fast and friendly with Eddie who was super knowledgeable on operation of digital variable speed pump and filter. Very helpful to a new Pentair owner. This was our first experience with Leslie's service and it began with the always helpful Cherie in the La Crescenta store who applied a mailer discount to get us started. Seriously, thanks Leslie's for a job well done. read more